IBM System x3800 Problem Determination And Service Manual page 102

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3800 Type 8866," on page 107 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
System-error log message
Machine check asserted for Card or Link -
SPINT, Quad Bus B
Machine check asserted for Card or Link -
SPINT, CPU Card
Machine check asserted for Card or Link -
SPINT, System, PCI Card, Super I/O Card
Machine check asserted for Card or Link -
SPINT, I/O Bus Interface
Memory Card x inserted
Memory Card x removed
MMIO operation error
Multiple fan failures
OS Watchdog Triggered
PCI Card Power Good Fault
86
IBM System x3800 Type 8866: Problem Determination and Service Guide
Action
1. Reseat microprocessor 3 and 4.
2. Replace microprocessor 3 or 4.
3. Replace the microprocessor board.
1. Reseat the microprocessors and microprocessor board.
2. Replace the microprocessor board.
1. Reseat the Super I/O board.
2. Replace the Super I/O board.
3. Replace the PCI board.
1. Reseat the adapter cards.
2. Reseat the microprocessor board.
3. Replace the adapters.
4. Replace the PCIX board.
5. Replace the microprocessor board.
Information only; if the message remains:
1. Make sure that the memory card lever is securely latched.
2. Reseat the memory card.
Information only; if the message remains:
1. Make sure that the memory card lever is securely latched.
2. Reseat the memory card.
Invalid memory access error.
1. Check the integrity of the installed operating system.
2. Check that the latest service pack is applied to the operating
system.
3. Check that the latest device drivers are installed.
Replace any missing or failed fans or power supplies.
1. Reconfigure the O/S watchdog timer to be a higher value. See
the Remote Supervisor Adapter II SlimLine and Remote
Supervisor Adapter II User's Guide for information.
2. Reinstall the Remote Supervisor Adapter II SlimLine device
driver for the operating system.
3. Disable the O/S watchdog. See the Remote Supervisor
Adapter II SlimLine and Remote Supervisor Adapter II User's
Guide for information.
4. Check the integrity of the installed operating system.
5. Reinstall the operating system with applicable device drivers.
1. Reseat the Remote Supervisor Adapter II SlimLine, if one is
present.
2. Reseat the I/O board.
3. Replace the I/O board.
4. (Trained service technician only) Replace the PCI board.