Putting A Call On Hold; Transferring A Call; Forwarding Calls; Send All Calls - Avaya 9640G User Manual

Send all Calls

Putting a Call on Hold

1. Press Phone to view the main Phone screen, if necessary.
2. If you are not active on the line you want to put on hold, select that line.
3. Press Hold.
4. Press Resume to retrieve the call.

Transferring a Call

1. From the Phone screen, select the line you want to transfer.
2. Press Transfer or OK.
3. Dial the telephone number, or call the person from the Contacts list, or call the
4. Press Complete or OK to transfer the call.

Forwarding Calls

You can forward your incoming calls to another number or to voicemail. If call forwarding
is turned on, a Forwarding icon
can choose from a number of forwarding features, including Send All Calls and Call
Forward. The forwarding features available on your phone depend on the options your
system administrator has set. For more information about the options available to you,
contact your system administrator.
Send all Calls
When Send All Calls (SAC) is on, your incoming calls go directly to a predefined coverage
number, typically your voicemail. Incoming calls ring once at your extension and then go
directly to a number which is set by your system administrator. If the SAC feature is
administered on your phone, a SendAll softkey appears on the Phone screen. Pressing
SendAll turns Send All Calls on. If it is already on, pressing SendAll turns it off. You can
also turn Send All Calls on or off by using the telephone Features list.
1. Select SendAllCalls.
2. Press Select or OK to turn Send All Calls on or off.

Call Forwarding

Several forwarding features may be available so you can set a number to which your calls
will be forwarded, or turn off call forwarding if it is already on. If available, your call
forwarding features are listed on a Forwarding features menu.
1. Press Forward to access the main Forwarding menu.
2. Select Call Fwd.
3. Enter the number to which you want to forward your calls.
20 Avaya one-X™ Deskphone SIP for 9640/9640G IP Telephone User Guide
Note:
A hold timer may display when you put a call on hold. For more information, see
Configuring call timers.
person from the Call Log list.
Note:
After you enter the forwarding number, you hear a confirmation tone.
appears on the top line of your display screen. You