Barnes & Noble nook User Manual page 117

HOW DO I RETURN MY NOOK TO B&N?
When you contact B&N at one of the numbers above, B&N will provide instructions to you as
to how and where to return your Nook. Your Nook must be shipped, prepaid and insured, in
appropriate protective packaging, together with proof of purchase and the Return
Authorization Number provided by B&N, to the address specified by B&N. You must return
your Nook within the timeframe provided by B&N. You may also be required to provide a
credit card to obtain an advance replacement before B&N receives your unit at its returns
center.
All returned Nooks become the property of B&N.
Before you send your Nook to B&N, it is your responsibility to back up any data, software or
files stored on your Nook because B&N will not return your Nook to you, unless it is not
covered by this Limited Warranty and B&N has not provided an advance replacement. B&N is
not responsible for any loss of your data, software or files or for the cost of backing up your
data, software or files.
If you do not comply with the terms above or with B&N's instructions, there may be delays in
service or you may incur additional expenses. In particular, if you do not return your Nook
within the timeframe specified by B&N, B&N reserves the right to charge you the purchase
price for a replacement Nook. You will be solely responsible for any cost, expense, loss or the
like relating to your failure to comply with such terms or B&N's instructions.
B&N DOES NOT PROVIDE, AND HEREBY DISCLAIMS, ANY EXPRESS OR IMPLIED
WARRANTIES REGARDING ITS WARRANTY SERVICES, INCLUDING, WITHOUT
LIMITATION, ALL DUTIES (IF ANY) OF WORKMANLIKE EFFORT AND OF REASONABLE
CARE.
WHAT WILL B&N DO WHEN IT RECEIVES MY NOOK?
When B&N receives your Nook, it will examine it and determine whether it is covered by this
Limited Warranty. If, upon examination, B&N determines that your Nook is covered by this
Limited Warranty, B&N will, within a reasonable period of time, at its option and at no
additional charge, do one of the following:
• replace the Nook with a new or refurbished model of equal or greater value; or
• refund the purchase price you paid for the Nook.
nook User Guide 117