Table of Contents
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6 • Troubleshooting
Motor
Problems
Barcode
Problems
6-6
Problem
Motor Turning but no Feed Roller Move-
ment
Reason:
Mechanical problem.
Solution:
Contact Pitney Bowes for Service.
Problem
Barcode (Lower Right) is not Printing
Reason:
Barcode not enabled
Solution:
Turn barcode ON using Envelope Designer™
Plus , or the DA500/DA550 print driver or the
printer's control panel menus.
Reason:
Missing ZIP Code.
Solution:
Insert ZIP Code.
Reason:
Invalid ZIP Code format.
Solution:
Check ZIP Code for invalid character. Example:
Zero (0) can only be the number, not the letter
(O). Verify that there is a dash inserted between
the 5 + 4 ZIP Code Per DMM manual specifica-
tions.
Reason:
Address too low.
Solution:
Verify the bottom of the last line of the address
field is not less than 5/8" from bottom edge of
the media.
Pitney Bowes DA500/DA550 Operator Guide
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Troubleshooting
