Oki ES9476 MFP Hardware Troubleshooting Manual
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Oki ES9476 MFP Hardware Troubleshooting Manual

Oki ES9476 MFP Hardware Troubleshooting Manual

Multifunctional digital color systems
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MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS
Hardware Troubleshooting
Guide
ES9466 MFP/ES9476 MFP

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Summary of Contents for Oki ES9476 MFP

  • Page 1 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Hardware Troubleshooting Guide ES9466 MFP/ES9476 MFP...
  • Page 2 ©2016 Oki Data Corporation All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of Oki Data.

  • Page 3: Preface

    Preface Thank you for purchasing OKI Multifunctional Digital Systems. This manual describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure an environment that makes the best use of the OKI MFP’s functions.
  • Page 4 4 Preface...

  • Page 5: Table Of Contents

    CONTENTS Preface..............................3 How to read this manual ............................3 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed........................ 9 Messages Displayed on the Touch Panel ....................13 Clearing a Paper Jam........................... 18 Locating a paper jam ..............................18 Clearing a paper jam..............................
  • Page 6 6 CONTENTS...
  • Page 7 TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot problems with paper, toner and other finishing processes. This chapter also describes how to supply the paper, toner and staples. When This Screen Is Displayed .....................9 Messages Displayed on the Touch Panel ................13 Clearing a Paper Jam ......................18 Locating a paper jam ............................18 Clearing a paper jam............................19...
  • Page 8 1.TROUBLESHOOTING FOR THE HARDWARE Inner Finisher Hole Punch Unit ...........................84 When Printed Sheets Overflow from the Stacker ..............87...

  • Page 9: When This Screen Is Displayed

    When This Screen Is Displayed Various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to solve problems with some of the screen examples. Screen Description / Remedy A message appears on the upper part of the screen to notify users of a problem, etc.
  • Page 10 1.TROUBLESHOOTING FOR THE HARDWARE Screen Description / Remedy An incorrect paper size or “ ” indicates an unsuccessful paper size detection. In this case, check the following items.  Check if the paper with an unacceptable size is placed in the tray.
  • Page 11 1.TROUBLESHOOTING FOR THE HARDWARE Screen Description / Remedy The original or copy paper is jammed. Remove it following the guidance on the touch panel.  P.18 “Clearing a Paper Jam” A cover is open. Check which cover on the touch panel and then close it securely.
  • Page 12 1.TROUBLESHOOTING FOR THE HARDWARE Screen Description / Remedy The waste toner box is full. Replace it following the guidance on the touch panel.  P.72 “Replacing the Waste Toner Box” The equipment requires adjusting by a service technician. Contact your service representative with the error code displayed on the right side of the touch panel.

  • Page 13: Messages Displayed On The Touch Panel

    Messages Displayed on the Touch Panel A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems and how to solve them are described in the table below. Message Problem Description Corrective Action Close *** cover.
  • Page 14 1.TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Cannot print this paper size Printing was attempted but Delete the failed print job, select the Select the other tray. failed. The paper could not be appropriate stacker for the paper, and output on the stacker selected perform printing again.
  • Page 15 1.TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Cannot copy The number of originals to be Ask your administrator for details of setting Check Department Counter scanned has exceeded the limit the limit for the number of copies. specified with the department code during scanning.
  • Page 16 1.TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Erasing Data The Data Overwrite Enabler is This message is displayed if the Data clearing the data. Overwrite Enabler is installed. You can operate the equipment while the message is displayed. Check paper size setting on Paper jam has occurred Register the paper size correctly.
  • Page 17 1.TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action This original is copy protected An attempt is made to copy a This original cannot be copied. prohibited original. DEPARTMENT Quota exceeded. The copying, printing or For details of setting the quota, ask your Contact the Administrator.

  • Page 18: Clearing A Paper Jam

    Clearing a Paper Jam  Locating a paper jam The equipment stops copying when the original or copy paper is jammed. Paper jams are notified on the touch panel as follows: Error code Error message Guidance for clearing paper jams Paper jam symbols The paper jam symbol helps you locate the paper jam.

  • Page 19: Clearing A Paper Jam

    1.TROUBLESHOOTING FOR THE HARDWARE  Clearing a paper jam Clear the paper jam. Clear the paper jam following the guidance shown on the touch panel. Press to scroll the pages. After clearing the jam, close all the opened covers. The equipment starts the warm-up. Follow the guidance on the touch panel. ...
  • Page 20 1.TROUBLESHOOTING FOR THE HARDWARE  If paper jams occur frequently The following are the common causes of paper jams. If the problem persists, check for the following situations.  An unsuitable original is placed on the ADF.  Unavailable paper with the equipment is used. ...

  • Page 21: Adf

    1.TROUBLESHOOTING FOR THE HARDWARE  ADF  RADF (Lower) Open the RADF. Lower the green lever, open the reverse cover and remove the original. Close the RADF.  RADF (Upper) Raise the lever and open the upper cover. Clearing a Paper Jam 21...
  • Page 22 1.TROUBLESHOOTING FOR THE HARDWARE Remove the original. Turn the inner green dial and remove the jammed original. Raise the green lever and open the transport guide. Raise the green lever under the transport guide, and remove the original under the guide plate. Close the transport guide.
  • Page 23 1.TROUBLESHOOTING FOR THE HARDWARE Raise the original feeder tray, and remove the original under the tray. Lower the original feeder tray. Close the upper cover.  DSDF (Lower) Remove the originals on the DSDF and open it. Push the green button to open the lower cover. Clearing a Paper Jam 23...
  • Page 24 1.TROUBLESHOOTING FOR THE HARDWARE Turn the inner green dial and remove the jammed original. Remove the jammed originals. Push the green part to close the lower cover. Close the DSDF. 24 Clearing a Paper Jam...
  • Page 25 1.TROUBLESHOOTING FOR THE HARDWARE  DSDF (Upper) Raise the lever and open the upper cover. Remove the jammed originals. If it is not easy to remove the jammed originals under the feed roller unit, take it off. Remove the jammed originals under the feed roller unit. Clearing a Paper Jam 25...
  • Page 26 1.TROUBLESHOOTING FOR THE HARDWARE Attach the feed roller unit. Remove the originals under the original feeder tray. Close the upper cover. Confirm that the lever of the upper cover is closed firmly. 26 Clearing a Paper Jam...

  • Page 27: Tray Feeding Portion

    1.TROUBLESHOOTING FOR THE HARDWARE  Tray feeding portion Open the feeder cover on the right side. Remove the jammed paper from the tray and close the feeder cover. If the paper is jammed on the cover side, remove it as shown in the figure below. Clearing a Paper Jam 27...

  • Page 28: Large Capacity Feeder

    1.TROUBLESHOOTING FOR THE HARDWARE  Large Capacity Feeder Open the feeder cover of the Large Capacity Feeder on the right. Remove the jammed paper and close the feeder cover.  Paper Feed Pedestal Open the feeder cover of the Paper Feed Pedestal on the right. Remove the jammed paper and close the feeder cover.

  • Page 29: Trays

    1.TROUBLESHOOTING FOR THE HARDWARE  Trays Open the paper source tray, and remove the jammed paper. Check that the guide width is correct, there is no folded/curled paper or overloading, and then close the tray. Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides. Clearing a Paper Jam 29...

  • Page 30: Envelope Tray

    1.TROUBLESHOOTING FOR THE HARDWARE  Envelope Tray Open the paper source tray, and remove the jammed paper. Check that the guide width is correct, there is no folded/curled paper or overloading, and then close the tray. Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides. In particular, be sure that the upper limit for envelope is not exceeded when placing envelope in the Envelope Tray.

  • Page 31: Mpt

    1.TROUBLESHOOTING FOR THE HARDWARE Check that there is no folded/curled paper or overloading, and then close the tray of the Large Capacity Feeder. Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides. ...

  • Page 32: Automatic Duplexing Unit

    1.TROUBLESHOOTING FOR THE HARDWARE  Automatic duplexing unit Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover. This could injure you. Open the automatic duplexing unit cover on the right. Remove the jammed paper.

  • Page 33: Paper Transport Path

    1.TROUBLESHOOTING FOR THE HARDWARE  Paper transport path Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover. This could injure you. Open the automatic duplexing unit cover on the right. Remove the jammed paper.

  • Page 34: Fuser Unit

    1.TROUBLESHOOTING FOR THE HARDWARE  Fuser unit  Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover. This could injure you.  Do not touch the fuser unit or the metal portion around it. Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.
  • Page 35 1.TROUBLESHOOTING FOR THE HARDWARE Remove the paper from the exit section. When the finisher is installed, open the Bridge Kit cover while holding the handle. Remove the jammed paper. When the finisher is installed, close the Bridge Kit cover. Close the automatic duplexing unit cover. Clearing a Paper Jam 35...

  • Page 36: Bridge Kit

    1.TROUBLESHOOTING FOR THE HARDWARE  Bridge Kit Open the cover holding the handle of the Bridge Kit. Remove the jammed paper inside the Bridge Unit. If the jammed paper cannot be removed because the right side is caught by the fuser unit, follow the steps on  P.34 “Fuser unit”.
  • Page 37 1.TROUBLESHOOTING FOR THE HARDWARE Open the cover holding the handle of the Bridge Unit. When the Hole Punch Unit is installed, proceed to step 5. Remove the jammed paper. Proceed to step 8. When the Hole Punch Unit is installed Open the Hole Punch Unit cover.
  • Page 38 1.TROUBLESHOOTING FOR THE HARDWARE Close the Hole Punch Unit cover. Close the Bridge Kit cover. Close the upper receiving stacker of the finisher. Place your hands on the near and far side of the lever and push to close the stacker until it clicks. Be careful not to let your fingers be caught between the finisher body and the Stacker (Upper) of the finisher.
  • Page 39 1.TROUBLESHOOTING FOR THE HARDWARE Paper jam in the lower receiving stacker Raise the lever and open the upper receiving stacker of the finisher. Remove the jammed paper. Remove the jammed paper. If the paper is caught by the roller in the exit section, remove it by lifting the roller up with your fingers. Clearing a Paper Jam 39...
  • Page 40 1.TROUBLESHOOTING FOR THE HARDWARE Open the cover holding the handle of the Bridge Unit. When the Hole Punch Unit is installed, proceed to step 6. Remove the jammed paper. Proceed to step 9. When the Hole Punch Unit is installed Open the Hole Punch Unit cover.
  • Page 41 1.TROUBLESHOOTING FOR THE HARDWARE Close the Hole Punch Unit cover. Close the Bridge Kit cover. Close the upper receiving stacker of the finisher. Place your hands on the near and far side of the lever and push to close the stacker until it clicks. Be careful not to let your fingers be caught between the finisher body and the stacker (Upper) of the finisher.

  • Page 42: Saddle Stitch Finisher And Hole Punch Unit

    1.TROUBLESHOOTING FOR THE HARDWARE  Saddle Stitch Finisher and Hole Punch Unit Raise the lever and open the upper receiving stacker of the finisher. Open the cover of the Hole Punch Unit when it is installed. Open the front cover of the finisher. Remove the jammed paper from the right or left.
  • Page 43 1.TROUBLESHOOTING FOR THE HARDWARE Open the cover holding the handle of the Bridge Unit. Remove the jammed paper inside the Bridge Unit. If the paper size is small, turn the knob shown in the following figures to send the paper, and then remove the jammed paper.
  • Page 44 1.TROUBLESHOOTING FOR THE HARDWARE Remove the jammed paper. If the paper is caught by the roller in the exit section, remove it by lifting the roller up with your fingers. Close the cover of the Bridge Unit. Close the upper receiving stacker of the finisher. Place your hands on the near and far side of the lever and push to close the stacker until it clicks.
  • Page 45 1.TROUBLESHOOTING FOR THE HARDWARE Be careful not to let your fingers be caught between the finisher body and the stacker (Upper) of the finisher. This could injure you. The upper receiving stacker of the finisher can also be closed by pressing the right side of the lever. Close the cover of the Hole Punch Unit when it is installed.

  • Page 46: Saddle Stitch Unit Of The Saddle Stitch Finisher

    1.TROUBLESHOOTING FOR THE HARDWARE  Saddle Stitch unit of the Saddle Stitch Finisher Remove the jammed paper from the exit side of the Saddle Stitch unit. Open the front cover of the finisher. Holding the green knob, move the guide to the right. Raise the lever and open the upper receiving stacker of the finisher.
  • Page 47 1.TROUBLESHOOTING FOR THE HARDWARE Open the cover of the Hole Punch Unit when it is installed. Turn the knob shown in the following figures to send the paper, and then remove the jammed paper. When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at the same time. When the Hole Punch Unit is not installed When the Hole Punch Unit is installed Be sure to turn the knob to the direction indicated by the arrow to remove the jammed paper.
  • Page 48 1.TROUBLESHOOTING FOR THE HARDWARE Close the upper receiving stacker of the finisher. Place your hands on the near and far side of the lever and push to close the stacker until it clicks. Be careful not to let your fingers be caught between the finisher body and the stacker (Upper) of the finisher.
  • Page 49 1.TROUBLESHOOTING FOR THE HARDWARE Pull out the Saddle Stitch unit until it stops. Do not put your hands in the opening section (A) which is located behind the Saddle Stitch unit. Your hands may be caught, resulting in injury. Open the transport guide on the right side. Remove the jammed paper.
  • Page 50 1.TROUBLESHOOTING FOR THE HARDWARE Close the transport guide. Holding both green knobs with your fingers, open the transport guide on the left. Lower the two green levers. Remove the paper. Raise the two green levers. 50 Clearing a Paper Jam...
  • Page 51 1.TROUBLESHOOTING FOR THE HARDWARE Holding both green knobs with your fingers, close the transport guide on the left. Return the Saddle Stitch unit to its original position. Close the cover of the Hole Punch Unit when it is installed. Close the front cover of the finisher. Clearing a Paper Jam 51...

  • Page 52: Inner Finisher And Hole Punch Unit

    1.TROUBLESHOOTING FOR THE HARDWARE  Inner Finisher and Hole Punch Unit Lift up the control panel and then open the front cover of the finisher. While holding the green lever, move the finisher to the left until it stops. Pull down the green lever on the right-hand unit of the finisher. The paper exit of the equipment opens.
  • Page 53 1.TROUBLESHOOTING FOR THE HARDWARE Return the green lever to its original position. When the Hole Punch Unit is installed and used for punching holes, while pulling the green dial toward you, turn it to align the yellow marks on the parts. Turn the upper green dial counterclockwise to remove the jammed paper.
  • Page 54 1.TROUBLESHOOTING FOR THE HARDWARE Holding the green knob, open the upper cover. Remove the jammed paper and then close the upper cover. While holding the green lever, open the Hole Punch Unit to remove the jammed paper. Return the Hole Punch Unit to its original position. 54 Clearing a Paper Jam...

  • Page 55: Clearing Paper Jams Caused By A Wrong Paper Size Setting

    1.TROUBLESHOOTING FOR THE HARDWARE Carefully return the finisher to its original position. Do not put your hand or fingers on the top of the finisher when closing it. They could be caught and this could injure you. Close the front cover of the finisher. ...
  • Page 56 1.TROUBLESHOOTING FOR THE HARDWARE  Jam when making copies or prints (using a tray) Clear the paper jam following the guidance shown on the touch panel. Open the paper source tray, check that the guide width is correct and there is no folded/curled paper or overloading, and then close the tray.
  • Page 57 1.TROUBLESHOOTING FOR THE HARDWARE Press the [User] tab to enter the User menu and press [Tray]. Press the tray button indicated in the message. Set the paper size again and press [OK]. For details about how to set the paper size, refer to “Doing Paper Settings” in Chapter 1 of the Paper Preparation Guide.
  • Page 58 1.TROUBLESHOOTING FOR THE HARDWARE Confirm that the paper size is correctly detected if you selected [Auto (mm)] or [Auto (inch)] in step 8. The detected paper size is indicated on the tray button in the equipment status indication area on the left. An incorrect paper size or “...
  • Page 59 1.TROUBLESHOOTING FOR THE HARDWARE  Jam when printing from the Fax Pull out the tray in which paper jams occurred and remove all the paper from it. If such paper jams occur although [Auto (mm)] or [Auto (inch)] has been selected as the paper size, this is caused by the incorrect size detection of the paper placed in the tray.

  • Page 60: Clearing A Staple Jam

    Clearing a Staple Jam When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the procedure below.  P.60 “Finisher”  P.65 “Saddle Stitch unit”  Finisher  Finisher / Saddle Stitch Finisher Open the front cover of the finisher.
  • Page 61 1.TROUBLESHOOTING FOR THE HARDWARE Remove the top staple sheet. Holding the knob, raise the guide, and return it to its original position. Remove the staples if they have fallen between the staple cartridge and the staple case or in the staple receiver.
  • Page 62 1.TROUBLESHOOTING FOR THE HARDWARE  Inner Finisher Lift up the control panel and then open the front cover of the finisher. While holding the green lever, move the finisher to the left until it stops. Open the Hole Punch Unit while pushing the green lever. Remove the staple cartridge.
  • Page 63 1.TROUBLESHOOTING FOR THE HARDWARE Lower the guide while holding the knob. Do not touch the stapling area. The actual needle point could cause you personal injury. Remove the top staple sheet. Holding the knob, raise the guide, and return it to its original position. Remove the staples if they have fallen between the staple cartridge and the staple case or in the staple receiver.
  • Page 64 1.TROUBLESHOOTING FOR THE HARDWARE Fit the staple cartridge into the stapler. Insert the cartridge until it is caught by the latch and fixed with a click. Return the Hole Punch Unit to its original position. Carefully return the finisher to its original position. Do not put your hand or fingers on the top of the finisher when closing it.

  • Page 65: Saddle Stitch Unit

    1.TROUBLESHOOTING FOR THE HARDWARE  Saddle Stitch unit Open the front cover of the finisher, and pull out the Saddle Stitch unit until it stops. Remove the staple cartridge. Raise the guide while holding the knob. Do not touch the stapling area. The actual needle point could cause you personal injury.
  • Page 66 1.TROUBLESHOOTING FOR THE HARDWARE Holding the knob, lower the guide, and return it to its original position. Fit the staple cartridge. Insert the cartridge until it is caught by the latch and secured with a click. Return the Saddle Stitch unit to its original position. Close the front cover of the finisher. 66 Clearing a Staple Jam...

  • Page 67: Replacing A Toner Cartridge

    Replacing a Toner Cartridge When the toner cartridge runs out, the message “Install New *** (color name) toner cartridge” appears. Replace the toner cartridge following the procedure below when you see this message. Never attempt to incinerate toner cartridges. Dispose of used toner cartridges and waste toner boxes in accordance with local regulations. Do not touch the terminal of the toner cartridge.
  • Page 68 1.TROUBLESHOOTING FOR THE HARDWARE Shake the new toner cartridge strongly with its label side down to loosen the toner inside. Pull the seal straight out in the direction of the arrow. Align the new toner cartridge to the guide. Insert it up to the black line. Pull out the cleaner until the mark appears and return it.

  • Page 69: Replacing A "Near Empty" Toner Cartridge

    1.TROUBLESHOOTING FOR THE HARDWARE Close the front cover pressing both edges.  Replacing a “Near Empty” toner cartridge The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge. Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You do not have to replace the toner cartridge yet, but if you choose to do so, follow the procedure below.
  • Page 70 1.TROUBLESHOOTING FOR THE HARDWARE Press the [Toner] tab. Press [Replace Toner Cartridge]. To replace a toner cartridge, press [Yes]. To cancel, press [No]. If you press [Yes], go to the next step. If you press [No], the previous screen appears. 70 Replacing a Toner Cartridge...
  • Page 71 1.TROUBLESHOOTING FOR THE HARDWARE Press the button for the color you intend to replace. To replace the toner cartridge, press [Yes]. To cancel, press [No]. If you press [Yes], go to the next step. If you press [No], the previous screen appears. Replace the toner cartridge.

  • Page 72: Replacing The Waste Toner Box

    Replacing the Waste Toner Box When the waste toner box becomes full, the symbol for replacement of the waste toner box blinks and the message “Dispose of used toner” appears. Replace the waste toner box following the procedure below. Never attempt to incinerate waste toner boxes. Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
  • Page 73 1.TROUBLESHOOTING FOR THE HARDWARE Take the new waste toner box out of the carton. Put the used waste toner box in the plastic bag and seal it with adhesive tape. Clean the slit glass. Perform steps 5 to 9 on  P.80 “The Main Chargers and Slit Glass”. Push the new waste toner box securely until the upper latches click.

  • Page 74: Refilling With Staples

    Refilling With Staples Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle stitch unit run out.  P.74 “Finisher”  P.77 “Saddle Stitch unit”  Finisher  Finisher / Saddle Stitch Finisher Open the front cover of the finisher.
  • Page 75 1.TROUBLESHOOTING FOR THE HARDWARE Fit the staple cartridge into the stapler. When fitting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket will not move. Insert the cartridge until it is caught by the latch and fixed with a click. Close the front cover of the finisher.
  • Page 76 1.TROUBLESHOOTING FOR THE HARDWARE Remove the staple cartridge. Take the empty staple case out of the staple cartridge. Pull up the empty staple case while pushing both sides as shown in the figure. Fit a new staple case on the staple cartridge. Push the staple case hook into the staple cartridge socket until you hear a click.

  • Page 77: Saddle Stitch Unit

    1.TROUBLESHOOTING FOR THE HARDWARE Return the Hole Punch Unit to its original position. Carefully return the finisher to its original position. Do not put your hand or fingers on the top of the finisher when closing it. They could be caught and this could injure you. Close the front cover of the finisher.
  • Page 78 1.TROUBLESHOOTING FOR THE HARDWARE Remove the staple cartridges. Replace both cartridges at a time. Press the buttons on both sides of the cartridge. The transparent cover of the cartridge is lifted. After the transparent cover is lifted, take the empty staple case out of the cartridge. Fit the new staple case into the staple cartridge.
  • Page 79 1.TROUBLESHOOTING FOR THE HARDWARE Press down the transparent cover of the cartridge. Press it down until it clicks. Pull out straight the seal bundling the staples. Fit the staple cartridge. Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click. Return the Saddle Stitch unit to its original position.

  • Page 80: Cleaning The Inside Of The Equipment

    Cleaning the Inside of the Equipment When the inside of the equipment needs to clean, the message “Time for cleaning. Open the front cover and follow the guidance.” is displayed. In this case, clean the inside of the equipment following the guidance displayed on the touch panel.
  • Page 81 1.TROUBLESHOOTING FOR THE HARDWARE Place the waste toner box on a large sheet so as not to dirty the floor. Do not place the waste toner box with its collecting port face down. The waste toner may spill out from the box's collecting port. Take out the green cleaner inside the cover.
  • Page 82 1.TROUBLESHOOTING FOR THE HARDWARE Insert the cleaner all the way in, and then pull it back out. Repeat this 3 times for each color. Attach the cleaner with its top on the right and its holding side on the left. Check that the cleaner is fixed to the cover.
  • Page 83 1.TROUBLESHOOTING FOR THE HARDWARE Press [Finish]. Cleaning the Inside of the Equipment 83...

  • Page 84: Cleaning The Hole Punch Dust Bin

    Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below.  Finisher / Saddle Stitch Finisher Hole Punch Unit Open the Hole Punch Unit cover. Pull out the hole punch dust bin. Dispose of the paper punchings.
  • Page 85 1.TROUBLESHOOTING FOR THE HARDWARE While holding the green lever, move the finisher to the left until it stops. Open the Hole Punch Unit while pushing the green lever. After moving the hole punch dust bin to the left, pull it toward you. Dispose of the paper punchings.
  • Page 86 1.TROUBLESHOOTING FOR THE HARDWARE Return the Hole Punch Unit to its original position. Carefully return the finisher to its original position. Do not put your hand or fingers on the top of the finisher when closing it. They could be caught and this could injure you. Close the front cover of the finisher.

  • Page 87: When Printed Sheets Overflow From The Stacker

    When Printed Sheets Overflow from the Stacker When thin, small size paper (A4-R/LT-R or smaller) is used, the end of the sheets may get stuck in the stacker walls. If 300 or more sheets are printed under such condition, some printed sheets may be pushed out of the stacker. In the case above, installing the paper exit stopper at the designated location of the stacker will increase the amount of recommended plain paper that can be loaded on to the stacker to about 500 sheets.
  • Page 88 1.TROUBLESHOOTING FOR THE HARDWARE 88 When Printed Sheets Overflow from the Stacker...
  • Page 89 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment. This chapter also describes the daily care for the equipment. When You Think Something Is Wrong With the Equipment ...........90 General operations ..............................90 Originals and paper .............................91 Regular Maintenance ......................93...

  • Page 90: When You Think Something Is Wrong With The Equipment

    When You Think Something Is Wrong With the Equipment If you think there is something wrong with the equipment, check the following items.  To see the functions of the equipment such as copy or print, refer to their operator’s manuals (Copying Guide and Printing Guide respectively).

  • Page 91: Originals And Paper

    2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Problem Description Cause Corrective Action The window “Enter The equipment is managed Enter your department code. If you do not know it, Department Code” appears. under the department contact the administrator of the equipment. management function.
  • Page 92 2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Problem Description Cause Corrective Action Sheets are not aligned Sheets are not placed in the tray Check the printing side of the sheets and place when exiting. with correct side up for this them correctly.

  • Page 93: Regular Maintenance

    Regular Maintenance We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions.  Be careful not to scratch the portions when cleaning them.  When cleaning the surface of the equipment, do not use such organic solvents as thinner or benzine. - This could warp the shape of the surface or leave it discolored.
  • Page 94 2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 94 Regular Maintenance...

  • Page 95: Index

    INDEX Cleaning Toner cartridge hole punch dust bin............. 84 “Toner Near Empty” message ........69 The Main Chargers and Slit Glass........ 80 Toner cartridge - “Near Empty” message ...... 69 Toner cartridge - replacing ..........67 Deep Sleep mode ............90 Department code ............
  • Page 96 96 INDEX...
  • Page 97 ES9466 MFP/ES9476 MFP...
  • Page 98 Oki Data Corporation 4-11-22 Shibaura, Minato-ku,Tokyo 108-8551, Japan www.oki.com/printing/ 46568616EE...

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