Service Denied; Audio Problems; Basic Audio Operation; One-Way Audio - Nortel 2050 User Manual

72 Chapter 11 Troubleshooting the IP Softphone 2050

Service denied

Symptom:
The following message appears:"Service Denied. Reason XXXX ".
Description:
You are not authorized to use the communication server.
Potential causes:
• Invalid HardwareID in the Hardware ID dialog box. (see
• Invalid communication server configuration
Action:
Ensure that your communication server programming is correct.
Contact your system administrator.

Audio problems

Basic audio operation

To verify the physical connection of the USB adapter and
headset, as well as proper Windows audio configuration
1 Record an audio message.
2
Play the message back using the USB headset.

One-way audio

If you experience problems with one-way only audio:
NN40050-100 NN40050-100
"Hardware ID" on page 55)