Authorization Failed; Unable To Retrieve Communication Server Parameters From Dhcp Server - Nortel 2050 User Manual

Authorization failed

Symptom:
The following message appears: "Authorization failed".
Description:
The IP Softphone 2050 has no authorization to use the communication server.
Potential causes:
• Your system administrator has not authorized the IP Softphone 2050.
• The HardwareID found in the Settings window (under the Hardware ID dialog box) does not
match the HardwareID provisioned for the communication server.
Action:
Contact your system administrator.
Unable to retrieve communication server parameters from DHCP
server
Symptom:
The following message appears:"DHCP server is not available".
Description:
A connection with the DHCP server cannot be established.
Potential causes:
• Network down
• DHCP server configuration error
Action:
Contact your system administrator.
Chapter 11 Troubleshooting the IP Softphone 2050
IP Softphone 2050 User Guide
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