Answering A Call For A Call Pickup Group Member; Calling Someone In Your Intercom Group; Tracing A Malicious Call - Avaya 9608 Using Manual

Answering a call for a call pickup group member

Procedure
1. From the Phone screen, gain access to the Features screen.
2. Scroll to Call Pickup and press OK.

Calling someone in your intercom group

About this task
If your system administrator has set up an intercom group, you can call anyone in that group by
pressing a few numbers.
Procedure
1. Before dialing, scroll right from the Phone screen to access the Features screen.
2. If necessary, scroll down to Dial Icom and press OK or just press the corresponding line
button.
The intercom group number shows next to the Dial Intercom feature and the next denotes
the extension your administrator has predefined as your automatic intercom destination
extension.
3. Press the number(s) that corresponds to the destination extension.
4. Press Enter or OK to activate the intercom call to that extension, where the call appearance
identifies the incoming call with your name followed by ICOM.

Tracing a malicious call

About this task
Use the Malicious Call Trace (MCT) feature to trace a malicious call. Activating MCT alerts a
controller to begin call tracing and provide information for reporting this call. This feature is available
only if your administrator has set up the phone system to trace and track malicious calls and there is
an attendant or controlling user to oversee the trace.
Procedure
1. During an active call, scroll right from the Phone screen to access the Features menu.
2. If necessary, scroll down to MCT and press OK or just press the corresponding line button to
start the trace.
An alerting tone and/or flashing LED signifies the trace is active. Hanging up deactivates
MCT.
October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP
Comments on this document? infodev@avaya.com
Answering a call for a call pickup group member
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