Chapter 6: About Forwarding Calls; Activating Send All Calls - Avaya 9608 Using Manual

Chapter 6: About forwarding calls

You can forward your incoming calls to another number or to voice mail. When the Forward button
light is on, one or more of the forwarding features are active. The forwarding features available on
your phone depend on the options your administrator has set. For more information about the
options available on your extension, contact your administrator.

Activating Send All Calls

About this task
When Send All Calls (SAC) feature is on, your incoming calls go directly to a predefined coverage
number, typically your voice mail. Incoming calls ring once at your extension and then go directly to
a number which is set by your system administrator. If the SAC feature is administered on your
phone, a Send All softkey appears on the Phone screen for idle calls.
Pressing Send All turns Send All Calls on. If it is already on, pressing Send All turns it off.
You can also turn Send All Calls on or off by using the telephone Features list.
If you enabled the DND affects SAC option, the deskphone activates the SAC feature when you
manually change the presence status to DND.
Note:
You must not enable the SAC feature in case you selected the cover all option for the coverage
path because enabling both features at the same time can cause duplicate entries in the call
log.
Procedure
1. Gain access to the Features screen.
2. Scroll to choose Send All Calls.
3. Press Select or the corresponding line button to activate the feature.
October 2015 Using Avaya 9608/9608G/9611G IP Deskphones SIP
Comments on this document? infodev@avaya.com
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