Planar UR7551-MX User Manual page 100

Symptom: Can't Get PC to Output 4K @ 24/30/60 Hz
Symptom: Can't Get PC to Output 4K @ 24/30/60 Hz
Possible Cause
The connector overmold is too large, which can cause the pins not to contact
properly on some cards.
Solution
If using DisplayPort, make sure the connector overmold isn't too large.
Overmold is
within
specification
Symptom: Can't Select OPS or HDMI 1
Solution
The OPS and HDMI sources cannot be viewed at the same time. If your Multi-Source
View setting is not Single, and you select OPS in a zone, any zones that are showing
HDMI 1 will automatically change to OPS. Conversely, if you select HDMI 1 in a zone,
any zones that are currently showing OPS will automatically change to HDMI 1.
94 Planar UltraRes Series User Manual
Overmold
is too wide