Hang Up Active Calls; Call Monitor; Figure 171: Configure To Monitor An Active Call - Grandstream Networks UCM6200 User Manual

Hang Up Active Calls

To hang up an active call, click on
hang up all active calls.

Call Monitor

During an active call, click on icon
In the "Monitor" dialog, configure the following to monitor an active call:
1. Enter an available extension for "Monitor's Extension" which will be used to monitor the active call.
2. "Monitored Extension" must be one of the parties in the active call to be monitored.
3. Select spy mode. There are three options in "Spy Mode".

Listen
In "Listen" mode, the extension monitoring the call can hear both parties in the active call but the audio
of the user on this extension will not be heard by either party in the monitored active call.

Whisper
In "Whisper" mode, the extension monitoring the call can hear both parties in the active call. The user
on this extension can only talk to the selected monitored extension and he/she will not be heard by the
other party in the active call. This can be usually used to supervise calls.

Barge
In "Barge" mode, the extension monitoring the call can talk to both parties in the active call. The call will
be established similar to three-way conference.
4. Enable or disable "Require Confirmation" option. If enabled, the confirmation of the invited monitor's
extension is required before the active call can be monitored. This option can be used to avoid adding
participant who has auto-answer configured or call forwarded to voicemail.
5. Click on "Add". An INVITE will be sent to the monitor's extension. The monitor can answer the call and start
monitoring. If "Require Confirmation" is enabled, the user will be asked to confirm to monitor the call.
icon in the active call dialog. Users can also click on
and the monitor dialog will pop up.

Figure 171: Configure to Monitor an Active Call

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