Grandstream Networks UCM6200 User Manual page 221

Name
Strategy
Music On Hold
Leave When Empty
Dial in Empty Queue
Dynamic Login
Password
Replace Caller ID
Configure the call queue name to identify the call queue.
Select the strategy for the call queue.

Ring All
Ring all available Agents simultaneously until one answers.

Linear
Ring agents in the specified order.

Least Recent
Ring the agent who has been called the least recently.

Fewest Calls
Ring the agent with the fewest completed calls.

Random
Ring a random agent.

Round Robin
Ring the agents in Round Robin scheduling with memory.
The default setting is "Ring All".
Select the Music On Hold class for the call queue.
Note:
Music On Hold classes can be managed from Web GUI-> PBX->Internal
Options->Music On Hold.
Configure whether the callers will be disconnected from the queue or not if the
queue has no agent anymore. The default setting is "Strict".

Yes
Callers will be disconnected from the queue if all agents are paused or invalid.

No
Never disconnect the callers from the queue when the queue is empty.

Strict
Callers will be disconnected from the queue if all agents are paused, invalid
or unavailable.
Configure whether the callers can dial into a call queue if the queue has no agent.
The default setting is "No".

Yes
Callers can always dial into a call queue.

No
Callers cannot dial into a queue if all agents are paused or invalid.

Strict
Callers cannot dial into a queue if the agents are paused, invalid or
unavailable.
If enabled, the configured PIN number is required for dynamic agent to log in. The
default setting is disabled.
If enabled, the UCM will replace the caller display name with the Call Queue name
UCM6200 Series User Manual
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