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7 Troubleshooting
7.1 Troubleshooting
If your concentrator fails to operate properly, refer to the following chart for possible causes and solutions. If necessary, contact your provider.
Oxygen Concentrator Does Not Turn On or Does Not Stay On
Symptom
Probable Cause
Concentrator does
On/Off button was not held down long enough.
not operate when
On/Off button is
pressed.
OR
Battery is discharged (or improperly connected to the
concentrator).
Concentrator begins
to operate when
On/Off button is
pressed, but all LCD
and front panel lights
Battery is improperly connected to the concentrator.
go dark.
Battery has performed a self-protect shutdown when there
was no external power.
1194969-A-00
Solution(s)
Try to power up the concentrator again while continuing
to press the On/Off button until the front panel lights
and LCD begin to illuminate. This takes typically one full
second.
1.
Remove battery and check battery gauge.
2.
If gauge shows battery is charged, then reinstall battery
and retry.
3.
If gauge shows battery is depleted, then either install a
charged battery or connect external power and retry.
1.
Remove the battery and any external power
connection.
2.
Reinstall the battery, making sure it is completely
inserted and retry.
3.
Connect to either AC or DC external power and
retry.
1.
Wait one minute and retry.
2.
Change to an alternate battery or connect
concentrator to either AC or DC external power and
retry.
Troubleshooting
45
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