Troubleshooting; Identifying And Repairing Faults - Invacare SoftCloud Ace User Manual

SoftCloud® Ace, SoftCloud® Pro

8 Troubleshooting

8.1 Identifying and Repairing Faults

WARNING!
Electric shock hazard!
Opening the control unit could cause personal injury or equipment damage.
– Do not try to open the control unit.
IMPORTANT!
– If the problem is not resolved, contact an Invacare provider or Invacare representative.
Warning/Fault
Control unit does not
operate; no display lights
Patient is sinking or
"bottoming out" whilst
lying flat on the Mattress
Audible Warning Mute LED
lights up permanently
Low pressure indicator LED
lights up
+ audible warning
Alternation Failure indicator
LED lights up
+ audible warning
Power loss indicator LED
lights up
+ audible warning
Service Indicator LED lights
up
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Cause
The Control Unit may not be
attached to a power source
A fuse may need replacing
in the control unit
The pressure may be set too
low for the patient's weight
Initial failure
Pressure too low
Alternating Mode Failure (no
alternation)
Power failure
Service needed
Solution
1. Check that the control unit is connected to mains power outlet with
the correct voltage.
2. Check that the control unit is switched on.
3. Check the mains plug fuse. Check both control unit fuses (1 amp slow
blow fuse) – fuses can be released using a screwdriver to push and turn.
1. Increase the pressure setting by pressing up the pressure arrow.
2. To check effective system performance, perform a "bottoming out" test.
See section "Using the mattress system".
1. Mute the audible warning and turn off power.
2. Check that the handle is intact, ensuring all four sealing connectors
are firmly attached to control unit and air hoses. Check the CPR Tag is
attached and all four sealing connectors are firmly secured.
3. Check all air hoses along the inside of the mattress – each should
be firmly connected. Check each air cell is securely attached to its
connecting air pipe.
4. Check all cells, pipes and hoses for any air leakage.
5. Turn on Power.
1. Mute the audible warning and turn off power.
2. Check that the handle is intact, ensuring all four sealing connectors
are firmly attached to control unit and air hoses. Check the CPR Tag is
attached and all four sealing connectors are firmly secured.
3. Check all air hoses along the inside of the mattress – each should
be firmly connected. Check each air cell is securely attached to its
connecting air pipe.
4. Check all cells, pipes and hoses for any air leakage.
5. Check that the air filter shroud is correctly secured and the air filter
is clean.
6. Turn on Power.
1. Mute the audible warning and turn off power.
2. Disconnect the air hoses to reduce pressure – reconnect when pressure
has decreased.
3. Restart the system by switching the power button off and on. The system
automatically starts in Static Mode and will switch to Alternating Mode
when operational pressure is reached.
4. Reset the personal settings.
1. Mute the audible warning.
2. Check that the power cable is firmly plugged into the mains outlet and
the control unit. Check that the mains power is switched on.
3. Check both control unit fuses (1 amp slow blow fuse) – fuse can be
released using a screwdriver to push and turn.
If power is restored within 20 minutes of failure, the system will run an initial
start up sequence before returning to the last settings.
1. Contact an Invacare provider or Invacare representative.
There is no risk for continued use even if the Service Indicator LED
lights up.
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