Epson p10000 User Manual
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Epson p10000 User Manual

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Epson SureColor
P10000/P20000
User's Guide

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Summary of Contents for Epson p10000

  • Page 1 ® Epson SureColor P10000/P20000 User's Guide...

  • Page 3: Table Of Contents

    Contents SureColor P10000/P20000 User's Guide ....................9 Introduction to Your Printer........................10 Printer Features ..........................10 Optional Equipment and Replacement Parts................. 11 Notations Used in the Documentation ....................11 Printer Part Locations......................... 11 Product Parts - Front and Inside ....................12 Product Parts - Back........................
  • Page 4 Attaching the Roll Core to the Auto Take-up Reel ................58 Take Up with the Printable Side Out....................64 Take Up with the Printable Side In ..................... 68 Assembling and Using the Tensioner....................72 Removing Media from the Optional Auto Take-up Reel ..............77 Printing from a Computer .........................
  • Page 5 Checking Ink and Maintenance Box Status with Windows ............... 146 Checking Cartridge Status with OS X....................147 Purchase Epson Ink Cartridges and Maintenance Boxes ..............148 Ink Cartridge and Maintenance Box Part Numbers..............148 Removing and Installing Ink Cartridges.................... 149 Replacing Maintenance Boxes......................
  • Page 6 Print Head Alignment ........................162 Aligning the Print Head Automatically Using the Product Control Panel ........163 Aligning the Print Head Automatically Using a Computer Utility ..........163 Aligning the Print Head Manually Using the Product Control Panel ..........165 Maintenance.............................
  • Page 7 Too Much Ink is Consumed ......................206 Where to Get Help..........................207 Technical Specifications ........................208 Windows System Requirements ...................... 208 Mac System Requirements ......................209 Paper Specifications ........................209 Printable Area Specifications ......................211 Ink Cartridge Specifications......................214 Dimension Specifications ......................... 215 Electrical Specifications ........................

  • Page 9: Surecolor P10000/P20000 User's Guide

    SureColor P10000/P20000 User's Guide Welcome to the SureColor P10000/P20000 User's Guide. For a printable PDF copy of this guide, click here.

  • Page 10: Introduction To Your Printer

    Printer Features Notations Used in the Documentation Printer Part Locations Printer Features The Epson SureColor P10000/P20000 Series printers include these special features: High productivity • Advanced PrecisionCore MicroTFP Piezo-based print head with 10 channels featuring 800 nozzles per channel • 700 ml high-capacity ink cartridges •...

  • Page 11: Optional Equipment And Replacement Parts

    Optional Equipment and Replacement Parts For information on how to purchase genuine Epson ink, accessories and paper visit epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766).

  • Page 12: Product Parts - Front And Inside

    Parent topic: Introduction to Your Printer Product Parts - Front and Inside Front Head maintenance cover Ink cartridge covers Support bar Caster Maintenance box covers Paper basket Poster board support Control panel Alert light Roll paper cover Front cover...
  • Page 13 Inside Accessory holder Maintenance boxes Ink cartridges Roll lock lever Adapter holder Adapter guides...
  • Page 14 Paper feed slot Print head Roll Paper Adapter Adapter lock lever Size lever Parent topic: Printer Part Locations...

  • Page 15: Product Parts - Back

    Product Parts - Back LAN status light LAN port LAN data light USB port Option port AC inlet Option slot Vents Parent topic: Printer Part Locations...

  • Page 16: Control Panel Parts

    Control Panel Parts power button power light load/remove paper button LCD screen Menu button back button Left and right arrow buttons...
  • Page 17 Up and down arrow buttons OK button ink tab info button maintenance button pause/cancel button cut/feed media button LCD Screen Display Status messages Information display area with the 5 tabs described in the next table Displays information about the print jobs in the print queue. Press the Menu Print status tab button to display the Print Job menu.
  • Page 18 The ink cartridge status changes from normal to warning or error status if Ink Cartridge necessary. Status : Ink cartridge error; check the displayed message and clear the error : Ink cartridge is incompatible, or the printer does not recognize it, or the slider is unlocked : Check the displayed ink cartridge message : When not flashing, check the ink level in the ink cartridge, then replace the...

  • Page 19: Media Handling

    You can load roll paper with a 2- or 3-inch core and a width of up to 44 inches (112 cm) (SureColor P10000) or 64 inches (163 cm) (SureColor P20000). Caution: Cut off any wavy or curled portions of the roll paper before loading it. Printing on wavy or curled paper may cause print head strikes that lead to repeated print head cleanings or permanent damage to the printer.
  • Page 20 1. Open the roll paper cover. 2. Lift the roll lock lever all the way up. Note: If the roll lock lever is not raised up all the way, the lock is still on. 3. Adjust the paper guides to the width of the paper.
  • Page 21 4. Place the roll paper on top of the paper guides. 5. If necessary, slide the size levers on the roll paper adapters to the position that matches the core size of your roll paper. 2-inch core...
  • Page 22 3-inch core 6. Release the adapter lock on both roll paper adapters. 7. Push the adapters into the paper core at both ends of the roll.
  • Page 23 8. Push down the adapter lock levers. 9. Lift the roll and slide it to the right until it meets the roll paper guide. Then slide the roll forward. 10. Press the load/remove paper button. 11. Make sure Roll Paper is selected and press the OK button. 12.
  • Page 24 13. Pull down the roll lock lever to lock the roll in place. 14. Press the OK button. Note: Press the cut/feed media button to cut off the edge of the paper, if necessary. 15. Close the roll paper cover. Note: To prevent dust from accumulating inside the printer, always keep the roll paper cover closed unless you are loading or unloading media.

  • Page 25: Cutting Roll Paper

    Parent topic: Roll Paper Handling Related references Available Epson Papers Related tasks Removing Roll Paper Cutting Roll Paper The printer's a built-in cutter can automatically cut most paper types, or you can cut your prints manually.

  • Page 26: Cutting Roll Paper Manually

    Note: For the SureColor P20000, the cut end of roll paper wider than 44 inches (112 cm) may bend. Raise the additional output support on the printer to prevent this and improve cutting. Lower the support when it is not in use or if it catches on the paper. Cutting Roll Paper Manually Printing Trim Lines Parent topic:...

  • Page 27: Printing Trim Lines

    Note: The built-in cutter may not be able to cut some types of media. 1. Before you print, select the Setup tab. 2. Press the Menu button. 3. Select Printer Setup and press the OK button. 4. Select Roll Paper Setup and press the OK button. 5.

  • Page 28: Removing Roll Paper

    9. Run your print job. Parent topic: Cutting Roll Paper Related references Paper Menu Settings Setup Menu Settings Removing Roll Paper When you finish printing on roll paper, you should remove it from the printer to avoid indenting or creasing the paper. 1.
  • Page 29 4. If you are using the optional Auto Take-Up Reel, rewind the paper using the Manual switch. 5. Lift the roll lock lever all the way up. Note: If the roll lock lever is not raised up all the way, the lock is still on.
  • Page 30 6. Lift the roll out of the printer and place it on top of the paper guides. 7. Release the adapter lock levers on both roll paper adapters and remove the adapters from the ends of the paper roll. 8. Rewind the paper carefully and place it in its original packaging. Note: Store roll paper on its end or horizontally (if the packaging end-caps are installed).

  • Page 31: Cut Sheet Handling

    Cut Sheet Handling You can load a variety of types and sizes of cut sheet paper in your product. Loading Cut Sheets Loading Poster Board Parent topic: Media Handling Loading Cut Sheets Always load cut sheet paper short edge first. You can load photo and fine art sheet paper 31 mil (0.8 mm) or thinner directly into the paper path.
  • Page 32 5. Align the right edge of the sheet with the vertical line on the roll paper cover. 6. Press the OK button. The sheet feeds into printing position automatically. 7. Select one of these settings on the LCD screen: • If the paper settings are correct, select Keep Settings Above. •...

  • Page 33: Loading Poster Board

    Parent topic: Cut Sheet Handling Related references Available Epson Papers Paper Specifications Related tasks Storing the Paper Basket Loading Poster Board Load poster board that is more than 31 mil (0.8 mm) thick into the front of the printer using the poster board support.
  • Page 34 6. Slide the poster board into the feed slot until it is flush with the front of the printer as shown. Align the right edge with the poster board support. Note: You may need to increase the suction by pressing the up arrow button. This helps hold the poster board in place during loading and printing.

  • Page 35: Adjusting The Platen Gap

    12. After removing your print, press the OK button. Push the poster board support back into the printer. Parent topic: Cut Sheet Handling Related references Available Epson Papers Paper Specifications Related tasks Storing the Paper Basket Adjusting the Platen Gap Note: If you notice scuffs on the first few inches of your prints, curled paper may be causing print head strikes.

  • Page 36: Using The Paper Basket

    Parent topic: Media Handling Related references Setup Menu Settings Using the Paper Basket The paper basket catches printouts and keeps them from getting dirty or scratched. The paper basket can only hold one print up to 44 inches (112 cm) wide and 62 inches (158 cm) long. Caution: For fine art and other sensitive prints, do not allow media to gather in the paper basket.

  • Page 37: Creating Paper Configurations

    Moving or Transporting the Product Creating Paper Configurations You can create and store up to 10 custom paper configurations for use in printing on non-Epson paper or paper not supported by the Epson printer driver. You can also create and manage custom paper configurations in the LFP Remote Panel 2 Utility.
  • Page 38 7. Select a paper preset that is similar to the paper that you loaded and press the OK button. Note: Use the following guidelines when selecting the reference paper that is closest to the paper you are using: • Glossy paper: Photo Paper or Proofing Paper. •...

  • Page 39: Printing A Paper Configuration List

    Parent topic: Media Handling Related references Paper Menu Settings Printing a Paper Configuration List You can print a list of the settings for all the paper configurations that you have created. 1. Select the Paper status tab. 2. Press the Menu button. 3.

  • Page 40: Available Epson Papers

    Available Epson Papers For information on how to purchase genuine Epson ink, accessories and paper visit epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766).
  • Page 41 13 × 19 inches (330 × 483 mm) S045590 Glossy 17 × 22 inches (432 × 559 mm) S045591 Epson Metallic Photo Paper Luster 13 × 19 inches (330 × 483 mm) S045517 17 × 22 inches (432 × 559 mm) S045598 Epson Photo Paper Glossy 11 ×...
  • Page 42 Paper Type Size Part number Sheet count Epson Premium Photo Paper A3 (11.7 × 16.5 inches S041288 Glossy [297 × 420 mm]) 13 × 19 inches (330 × 483 mm) S041289 Letter (8.5 × 11 inches S041667 [216 × 279 mm]) 11 ×...
  • Page 43 Paper Type Size Part number Sheet count Epson Proofing Paper White 13 × 19 inches (330 × 483 mm) S045115 Semimatte 13 inches (300 mm) × 100 feet S042002 1 roll (30.5 m) 17 inches (432 mm) × 100 feet...
  • Page 44 13 × 19 inches (330 × 483 mm) S041605 17 × 22 inches (432 × 559 mm) S041908 Epson UltraSmooth Fine Art Paper 13 × 19 inches (330 × 483 mm) S041896 17 × 22 inches (432 × 559 mm) S041897 Epson Watercolor Paper Radiant 13 ×...
  • Page 45 Paper Type Size Part number Sheet count Epson Exhibition Canvas Natural 13 inches (330 mm) × 20 feet S045410 1 roll Gloss (6.1 m) Epson Premium Glossy Photo 16 inches (406 mm) × 100 feet S041742 1 roll Paper (250) (30.5 m)
  • Page 46 Paper Type Size Part number Sheet count Epson Premium Glossy Photo 16.5 inches (419 mm) × 100 feet S042076 1 roll Paper (170) (30.5 m) 24 inches (610 mm) × 100 feet S041390 1 roll (30.5 m) 36 inches (914 mm) × 100 feet...

  • Page 47: Borderless Paper Type Compatibility

    Examples of Borderless Paper Types • Epson Singleweight Matte Paper • Epson Doubleweight Matte Paper • Epson Premium Glossy Photo Paper (250) • Epson Premium Semigloss Photo Paper (170) • Epson Premium Glossy Photo Paper (170) • Epson Premium Semimatte Photo Paper (250) •...
  • Page 48 Related references Printable Area Specifications...

  • Page 49: Using The Optional Auto Take-Up Reel

    Using the Optional Auto Take-up Reel See these sections to use the optional auto take-up reel with your product. About the Optional Auto Take-up Reel Installing the Auto Take-up Reel Attaching the Roll Core to the Auto Take-up Reel Take Up with the Printable Side Out Take Up with the Printable Side In Assembling and Using the Tensioner Removing Media from the Optional Auto Take-up Reel...
  • Page 50 Note: Use the hex wrench that came with the printer to install the auto take-up reel. 1. Attach a cable clamp to the side of the printer. 2. Move the support bar into the storage position and position the take-up reel mounting bracket on the side of the printer stand.
  • Page 51 3. Use the hex wrench included with the auto take-up reel to secure the mounting bracket with two bolts. 4. Hook the auto-take up reel onto the pegs on the mounting bracket.
  • Page 52 5. Use the hex wrench to secure the inside of the auto take-up reel to the mounting bracket with two bolts. 6. Use the hex wrench to secure the mounting bracket to the outside of the auto take-up reel with a bolt.
  • Page 53 7. Remove the three thumb screws that hold the sensors in their packing position. 8. Remove the sensors.
  • Page 54 9. Attach the inner and front take-up reel sensors to the mounting points on the side and front of the printer stand. 10. Secure the sensors to the printer stand with the thumb screws.
  • Page 55 11. Lower the inner take-up reel sensor. 12. Attach a cable clamp to the bottom of the printer.
  • Page 56 13. Remove the thumb screw from the paper stop. 14. Attach the paper stop to the left side of the printer stand's horizontal strut. 15. Secure the paper stop to the printer stand with a thumbscrew.
  • Page 57 16. Connect the included USB cable to the OPTION port on the side of the printer. 17. Route the USB cable through the cable clamp on the side of the printer.

  • Page 58: Attaching The Roll Core To The Auto Take-Up Reel

    18. Connect the other end of the USB cable to the port on the back of the auto take-up reel. 19. Coil the excess cable and secure it using the cable clamp on the bottom of the printer stand. 20. Connect the power cord to the AC inlet on the back of the auto take-up reel and route the cord through the same cable clamp as the printer's power cord.
  • Page 59 Note: Make sure the paper is the same width as the roll core. If the paper and roll core are different widths, the paper may not wind correctly. 1. Set the Auto switch on the take-up reel to the Off position. 2.
  • Page 60 5. Make sure the inner take-up reel sensor is lowered and the caster is positioned parallel to the printer stand. Note: If the caster is not positioned parallel to the printer stand, it may interfere with the take-up reel sensors. 6.
  • Page 61 7. Attach the roll core holder to the paper stop and push it in until it clicks into place.
  • Page 62 8. Unlock the paper stop and slide it to the left.
  • Page 63 9. Insert the right roll core holder into the roll core until the raised edges on the roll core holder touch the roll core. 10. Attach the roll core to the auto take-up reel and push it in until it clicks into place.

  • Page 64: Take Up With The Printable Side Out

    11. Slide the paper stop to the right and insert the roll core holder into the left end of the roll core. Note: Make sure the raised edges on the roll core holder touch the roll core. 12. Lock the paper stop in place. Parent topic: Using the Optional Auto Take-up Reel Take Up with the Printable Side Out...
  • Page 65 Note: Make sure Auto Cut is set to Off when you use the auto take-up reel. 1. Press the load/remove paper button on the printer. 2. Select Use Take-up Unit and press the OK button. Paper automatically feeds until the edge of the roll media reaches the roll core. 3.
  • Page 66 7. Press the Manual switch on the take-up reel to the Forward position and hold it there until the media wraps around the core at least two times. Then release the switch. 8. Press the OK button on the printer. Paper automatically feeds.
  • Page 67 12. If you are printing on one of these media, place the tensioner in the slack of the roll and press the right arrow button on the printer: Epson Singleweight Matte Paper, Epson Premium Glossy Photo Paper (170), or Epson Premium Semigloss Photo Paper (170).

  • Page 68: Take Up With The Printable Side In

    13. Set the Auto switch on the take-up reel to the Backward position. 14. Press the OK button on the printer. You are now ready to print with the auto take-up reel. Parent topic: Using the Optional Auto Take-up Reel Related references Setup Menu Settings Take Up with the Printable Side In...
  • Page 69 4. Tape the edge of the media to the center of the core, then tape the edge to the left and right ends. 5. Press the right arrow button on the printer. 6. Make sure the Auto switch on the take-up reel is in the Off position and press the OK button on the printer.
  • Page 70 7. Press the Manual switch on the take-up reel to the Backward position and hold it there until the media wraps around the core at least two times. Then release the switch. 8. Press the OK button on the printer. Paper automatically feeds.
  • Page 71 12. If you are printing on one of these media, place the tensioner in the slack of the roll and press the right arrow button on the printer: Epson Singleweight Matte Paper, Epson Premium Glossy Photo Paper (170), or Epson Premium Semigloss Photo Paper (170).

  • Page 72: Assembling And Using The Tensioner

    The tensioner keeps the roll media from becoming too slack. Use the tensioner only when printing on these media types: Epson Singleweight Matte Paper, Epson Premium Glossy Photo Paper (170), Epson Premium Semigloss Photo Paper (170), and other thin media wider that 17 inches (432 mm). You need to adjust the width of the tensioner to match the roll paper you are using before inserting it.
  • Page 73 2. If the roll paper you are using is wider than 24 inches (610 mm), attach small tension pipes to the left end of the large tension pipe as necessary. Note: Each small tension pipe adds 10 inches (254 mm) of width to the tensioner. Add up to 4 small tension pipes to the large tension pipe, as necessary.
  • Page 74 4. Do one of the following: • If you attached media to the roll core with the printable side in, insert the tensioner as shown here.
  • Page 75 • If you attached media to the roll core with printable side out, insert the tensioner as shown here.
  • Page 76 5. Align the tensioner with the right edge of the paper as shown.

  • Page 77: Removing Media From The Optional Auto Take-Up Reel

    6. Adjust the flange on the left side of the tensioner so that there is a gap of about 0.25 inch (6 mm) between the flange and the roll paper. Parent topic: Using the Optional Auto Take-up Reel Removing Media from the Optional Auto Take-up Reel After printing on media loaded on the optional auto take-up reel, follow these steps to remove it.
  • Page 78 1. Move the Auto switch on the take-up reel to the Off position. 2. Remove the tensioner. 3. Move the support bar to the storage position.
  • Page 79 4. Cut the media manually and roll the printed end onto the take-up reel. 5. Tape the end of the roll to itself to prevent it from unwinding. 6. Unlock the paper stop and slide the paper holder to the left. Note: Support the reel with one hand to keep it from falling.
  • Page 80 Parent topic: Using the Optional Auto Take-up Reel...

  • Page 81: Printing From A Computer

    Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.
  • Page 82 3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Preferences, Properties, Print Settings, or Printer Properties to view your print settings. You see the Main tab of your printer settings window: 4.
  • Page 83 5. If you are using non-Epson paper or media and you need to fine-tune its performance, select the Media Type setting that is closest to the paper you loaded, click the Paper Config button, and adjust the paper configuration options as necessary.

  • Page 84: Paper Configuration Options - Windows

    Print Quality Options - Windows Color Management Options - Windows Advanced Color Controls - Windows Paper Source Options - Windows Roll Paper Options - Windows Using Layout Manager - Windows Only Parent topic: Printing with Windows Related references Borderless Paper Type Compatibility Related tasks Printing Your Document or Photo - Windows Paper Configuration Options - Windows...
  • Page 85 Adjusts the ink saturation level. Drying Time per Print Head Pass Pauses print head movement for up to 5 seconds after each pass to allow ink to dry. This lets you print with non-Epson media and avoid smearing the ink.

  • Page 86: Advanced B&W Photo Options - Windows

    Paper Feed Adjustment Modifies the speed of the paper feeding to compensate for banding in the direction of the print head. Paper Suction Decreases the paper suction when printing on thin media, such as drafting paper or backlight film. Paper Thickness Adjusts the appearance of details in printouts based on paper thickness.

  • Page 87: Print Quality Options - Windows

    If you select Automatic as the Mode setting, you can choose from these options: Charts and Graphs Intensifies colors and lightens the midtones and highlights of an image. EPSON Standard (sRGB) Increases the contrast in images. Adobe RGB Matches image colors to the Adobe RGB color standard. Use this setting if your source file was...
  • Page 88 If you select Custom as the Mode setting, you can choose from these options: Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting.

  • Page 89: Advanced Color Controls - Windows

    Advanced Color Controls - Windows If you selected Custom as the Mode setting and Color Controls from the dropdown menu, you can click the Advanced button to select detailed settings. The Color Controls screen lets you specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones.

  • Page 90: Roll Paper Options - Windows

    Roll Paper (Banner) Selects roll paper loaded in the roll paper holder for a series of continuous images without any margin space between them. Sheet Selects sheets of paper loaded in the sheet feeder. Front - Poster Board Selects poster board or other thick media loaded on the front poster board support. Parent topic: Selecting Basic Print Settings - Windows Roll Paper Options - Windows...
  • Page 91 • Normal Cut: Creates a margin at the top and bottom of your image. • Single Cut: Prints images end-to-end with no gap between them. Borderless images may overlap slightly.
  • Page 92 • Double Cut: Increases the space between each image and trims each print individually, providing the cleanest edge for borderless printing. Auto Rotate Automatically positions the image or file to fit the roll paper. When Auto Rotate is selected, select the width of the paper as the Roll Width setting.

  • Page 93: Using Layout Manager - Windows Only

    Using Layout Manager - Windows Only Layout Manager lets you create a poster or display by dragging multiple pieces of print data created in different applications onto one sheet of paper for printing.
  • Page 94 You can also place the same print data multiple times as shown here.
  • Page 95 You can place print data in different sizes and orientations to maximize media usage, as shown here.
  • Page 96 You can place print data on roll paper as shown here. 1. Open the file you want to print in your application. 2. Select the print command in your application.
  • Page 97 3. Select Layout Manager on the Main tab and choose an option for the Size setting that matches the size of the document in your application. Note: You select the size of the paper you are printing on in a later step. 4.

  • Page 98: Selecting Print Layout Options - Windows

    6. Do the following to arrange objects on the Layout Manager screen: • Drag pages to move and resize them. • Use the tool buttons and the Object menu to align and rotate pages. • Resize and replace whole pages in the Preference or Arrangement Settings screens. Note: See the Layout Manager screen help for details.

  • Page 99: Reduce/Enlarge Options - Windows

    • To print a color background on the page, select the Print Bckg Color checkbox and click Color Settings to select the color you want to use. • To print the time, date, and other information about your print job at the top or bottom of the page, select the Job Settings checkbox and click Details to select the settings you want to use.
  • Page 100 • Head Cleaning to clean the print head if you notice banding or gaps in your printouts. • Print Head Alignment to align the print head if printouts appear grainy or out of focus. • Epson Status Monitor 3 to check the printer's status.

  • Page 101: Printing Your Document Or Photo - Windows

    • Epson LFP Remote Panel 2 to optimize printer settings and create and manage custom paper configurations. This option is available only if Epson LFP Remote Panel 2 is installed.
  • Page 102 You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Checking Print Status - Windows Parent topic: Printing with Windows...

  • Page 103: Checking Print Status - Windows

    Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink cartridge status. Parent topic: Printing Your Document or Photo - Windows Saving, Sharing, and Customizing the Printer Settings You can save groups of print settings or media settings so you can reuse them for future print jobs.
  • Page 104 You see a window like this: 3. Verify that your settings are correct, enter a name for the group of settings in the Name field, and click Save. Note: If you need to delete a group of settings you have created, select the name of the group of settings from the list and click Delete.

  • Page 105: Saving And Sharing Media Settings - Windows

    Printing Your Document or Photo - Windows Saving and Sharing Media Settings - Windows You can save and share settings you have selected for a particular media type so you can use them for future print jobs. 1. Select the Media Settings you want to save on the Main tab, as necessary. 2.

  • Page 106: Editing Print Setting Displays - Windows

    • To export the settings, click Custom Settings, select the name of the media settings, click Export, select a location, and enter a file name. • To import settings, click Custom Settings, select the name of the media settings, click Import, select the file you want to use, and click Open.
  • Page 107 You see this window: 3. Select the item you want to edit. 4. Order or group items in the List box as follows: • To move and reorder items, drag and drop them in the list. • To add a new group (folder), click Add Group. •...

  • Page 108: Selecting Default Print Settings - Windows

    5. Click Save. Parent topic: Saving, Sharing, and Customizing the Printer Settings Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings.

  • Page 109: Changing The Language Of The Printer Software Screens

    3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Parent topic: Printing with Windows Related tasks...
  • Page 110 You see these options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Printing with Windows...

  • Page 111: Changing Automatic Update Options

    You can print with your product using any Mac printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website.

  • Page 112: Selecting Basic Print Settings - Mac

    Selecting Basic Print Settings - Mac Selecting Roll Paper Settings - Mac Selecting Paper Configuration Settings - Mac Selecting Print Layout Options - Mac Managing Color - Mac Sizing Printed Images - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac...
  • Page 113 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
  • Page 114 Note: For roll paper, make sure the maximum width of your image is set to 44 inches (1118 mm) for the SureColor P10000 or 64 inches (1626 mm) for the SureColor P20000 to fit in the width of your roll paper. Also set the margins to 0 in your application software.
  • Page 115 11. Select one of the following as the Print Mode setting: • Select EPSON Precision Dot for any type of photographic printing. • Select Advanced B&W Photo to print black-and-white photos on certain types of photo paper.

  • Page 116: Advanced Color Settings - Mac

    • Business Graphics: Intensifies colors and lightens the midtones and highlights of an image. Click the Advanced Color Settings tab to use advanced color controls. • EPSON Standard (sRGB): Increases the contrast in images. Click the Advanced Color Settings tab to use advanced color controls.
  • Page 117 You can specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones. • Advanced B&W Photo...
  • Page 118 You can select any of the available options. Color Toning Adds tone (hue) to your black-and-white output. The default is Neutral, which provides a neutral tonal scale print. You can also choose other popular presets such as Cool, Warm, and Sepia. Note that the presets affect the target in the tone color circle.

  • Page 119: Output Resolution Settings - Mac

    Highlight Tonality Controls tonality only in the highlight areas of your image. Max Optical Density Adjusts the overall density or focus of the print. Create a soft focus print by lowering the density setting. Highlight Point Shift Helps reduce gloss differential on glossy media by adding density to the highlights of your image. Parent topic: Selecting Basic Print Settings - Mac Output Resolution Settings - Mac...

  • Page 120: Selecting Roll Paper Settings - Mac

    Optimize media edge print quality Prevents images on the edge of the paper from appearing faint or scuffed but may increase the margins. Note: Enabling Optimize media edge print quality will decrease the print speed. Parent topic: Selecting Basic Print Settings - Mac Selecting Roll Paper Settings - Mac To print on roll paper, you select the roll paper size and roll paper options from the Printer Settings menu.
  • Page 121 You see this window: Note: Some settings may not be available, depending on the Roll Paper option you selected for your Paper Size. 9. Click Save Roll Paper to minimize the amount of blank paper wasted when you print on banner paper.

  • Page 122: Roll Paper Options - Mac

    Roll Paper Options - Mac Select any of the available roll paper options. Auto Cut options: • Off: Select this option to cut your prints manually. • Normal Cut: Creates a margin and the top and bottom of your image.
  • Page 123 • Single Cut: Prints images end-to-end with no gap between them. Borderless images may overlap slightly. • Double Cut: Increases the space between each image and trims each print individually, providing the cleanest edge for borderless printing. Auto Rotate Automatically positions the image or file to fit the roll paper. When Auto Rotate is selected, select the width of the paper as the Roll Width setting.

  • Page 124: Selecting Paper Configuration Settings - Mac

    Selecting Paper Configuration Settings - Mac If you are using non-Epson media and need to fine-tune its print quality, select Advanced Media Control from the pop-up menu. Select the available options as necessary. Note: Before adjusting the Advanced Media Control settings, select the Media Type setting that is closest to the paper you are using.

  • Page 125: Selecting Print Layout Options - Mac

    Drying Time per Print Head Pass Pauses print head movement for up to 5 seconds after each pass to allow ink to dry. This lets you print with non-Epson media and avoid smearing the ink. Paper Feed Adjustment Modifies the speed of the paper feeding to compensate for banding in the direction of the print head.

  • Page 126: Managing Color - Mac

    Color Matching Options - Mac You can select from these settings on the Color Matching menu. Note: If you want to use Advanced Black And White mode, select EPSON Color Controls. ColorSync Prints using standard color profiles for your product and paper to help match image colors. You can customize the conversion method and filter settings on the ColorSync pop-up menu in the print window.

  • Page 127: Sizing Printed Images - Mac

    Sizing Printed Images - Mac You can adjust the size of the image as you print it by selecting Paper Handling from the pop-up menu on the Print window. • To collate multiple copies into sets of documents, select the Collate pages checkbox. •...

  • Page 128: Printing Preferences - Mac

    You see a screen like this: 4. Select any of the available printing options. 5. Click OK. Printing Preferences - Mac Parent topic: Printing on a Mac Printing Preferences - Mac You can select from these settings on the Options tab. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions.

  • Page 129: Printing Your Document Or Photo - Mac

    Printing Your Document or Photo - Mac Once you have selected your print settings, you are ready to print. Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status.
  • Page 130 • To pause a print job, click the print job and click or Hold. To resume a print job, click the paused print job and click or Resume. • To pause printing for all queued print jobs, click Pause or Pause Printer. •...

  • Page 131: Using The Control Panel Menus

    Using the Control Panel Menus Follow the instructions in these sections to access the printer menu system and select settings. Accessing the Printer's Menus Maintenance Menu Settings Paper Menu Settings Setup Menu Settings Accessing the Printer's Menus You can use the printer menus to adjust the settings that control how your printer works. 1.
  • Page 132 Setting Options Description Nozzle Check Print Nozzle Check Pattern Prints a nozzle check pattern in the specified location on the media. Printless Nozzle Check Pattern Checks the nozzles and displays the results on the LCD screen. Head Cleaning All Nozzles Normal Lets you clean all or selected colors (in pairs of two), based...

  • Page 133: Paper Menu Settings

    Setting Options Description Transportation/Storage — Select if you are transporting or storing the printer in temperatures below 14 °F (–10 °C). This does not require the use of cleaning cartridges. Parent topic: Using the Control Panel Menus Related tasks Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using the Product Control Panel Aligning the Print Head Automatically Using the Product Control Panel Aligning the Print Head Manually Using the Product Control Panel...
  • Page 134 Setting Options Description Select Paper Type Roll Paper Photo Paper Select the loaded Epson media type. Cut Sheet Proofing Paper Poster Board Fine Art Paper Matte Paper Plain Paper Others Custom Paper Lists the custom paper configurations that you have created.
  • Page 135 Settings Options Description Select Reference Paper Photo Paper Lets you select the type of paper that is closest to the paper for which you are Proofing Paper creating a custom paper configuration: Fine Art Paper Matte Paper Plain Paper Others No Paper Selected Platen Gap Adjusts the gap between the media and...
  • Page 136 Settings Options Description Paper Feed Adjust Block Pattern Lets you adjust the paper feed if you are unable to resolve banding issues even Crosshairs after head cleaning and alignment. Value Block Pattern: prints a series of two patterns that you can use to adjust the paper feed.
  • Page 137 Lets you enter a name up to 22 characters for the custom paper settings. Restore Settings — Returns all settings for the selected custom paper to their default values. Parent topic: Using the Control Panel Menus Related references Available Epson Papers Related tasks Creating Paper Configurations...

  • Page 138: Setup Menu Settings

    Related topics Cutting Roll Paper Cut Sheet Handling Setup Menu Settings The Setup menu lets you configure and monitor the following aspects of your product: • Printer Setup settings • Printer Status settings • Network Setup settings • Preferences settings •...
  • Page 139 Setting Options Description Roll Paper Setup Roll End Option Lets you select what the printer does if the roll paper runs out and is replaced during a print job. Stop Printing: automatically cancels printing after paper is replaced. Continue: resumes printing where the job left off.
  • Page 140 Setting Options Description Platen Gap Standard Adjusts the gap between the media and the print head. Wide +1 Leave the setting at the Wider +2 default for most media. If printouts are smeared, Widest +3 increase the setting. Drying Time Per Pass 0 seconds to 10 seconds Lets you adjust the amount of time the head pauses...
  • Page 141 Calibration Setting Lets you use the Epson Color Calibration Utility.
  • Page 142 Print Status Sheet — Prints a sheet listing the current printer settings. Calibration Date — Displays the date that the Epson Color Calibration Utility was last run, if applicable. Network Setup settings Setting Options Description IP Address Setting Auto...
  • Page 143 Setting Options Description Print Status Sheet — Prints a sheet listing the current network status and settings. Restore Settings Returns all network settings to their default values. Preferences settings Setting Options Description Language Various languages Selects the language used on the control panel display.
  • Page 144 Setting Options Description Powerful Cleaning All Nozzles Lets you clean all or selected colors (in pairs of two), based on the nozzle Various colors check pattern. Use this setting only if you still have clogged nozzles after running multiple head cleanings from the Maintenance menu.
  • Page 145 Setting Options Description Date And Time — Sets the printer's built-in clock. The time and date are used in logs and status sheets. Time Zone — Lets you enter the difference between your time zone and GMT (Greenwich Mean Time). The time zone is used in email notifications sent by the Remote Manager utility.

  • Page 146: Replacing Ink Cartridges

    Note: Please dispose of your used Epson branded ink cartridges responsibly and in accordance with local requirements. If you would like to return your used ink cartridges to Epson for proper disposal, please go to epson.com/recycle...

  • Page 147: Checking Cartridge Status With Os X

    2. Replace or reinstall the maintenance box or ink cartridge as indicated on the screen. Note: If any of the ink cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. Parent topic:...

  • Page 148: Purchase Epson Ink Cartridges And Maintenance Boxes

    (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766). Note: This product uses only genuine Epson-brand cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly.

  • Page 149: Removing And Installing Ink Cartridges

    Vivid Magenta (VM) T800300 Parent topic: Purchase Epson Ink Cartridges and Maintenance Boxes Removing and Installing Ink Cartridges Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones.
  • Page 150 2. Open the ink cartridge cover. 3. Insert your finger into the notch in the top of the cartridge and pull it straight out of the printer.
  • Page 151 Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep ink cartridges out of the reach of children.
  • Page 152 5. Insert the new cartridge with the arrow facing up and push it in until it clicks into place. Caution: Do not remove and re-insert cartridges more often than necessary. Doing so can break the needle valve seal and allow air to enter the ink tubes, damaging the nozzles. Note: Shake ink cartridges every 3 months after installation.

  • Page 153: Replacing Maintenance Boxes

    Related concepts Purchase Epson Ink Cartridges and Maintenance Boxes Replacing Maintenance Boxes The maintenance boxes absorb ink used in maintenance operations such as head cleaning. Replace the maintenance boxes when you see a message on the LCD screen. Note: Do not reuse maintenance boxes you have removed from the printer and exposed to air for a long period of time.
  • Page 154 5. Use the handle on the bottom of the maintenance box to carefully lift it straight up, then pull it out of the product without tilting the box. 6. Place the used maintenance box in the bag supplied with the new box and seal the bag. 7.

  • Page 155: Adjusting Print Quality

    Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Print Head Maintenance Print Head Alignment Print Head Maintenance If your printouts become too light, or you see dark or light bands across them, you may need to clean the...
  • Page 156 4. Select Nozzle Check and press the OK button. 5. Do one of the following: • To print a nozzle check pattern and manually check it for issues, select Print Check Pattern and press the OK button. • To automatically check for clogged nozzles without printing, select Printless Nozzle Check and press the OK button.

  • Page 157: Checking The Nozzles Using A Computer Utility

    Related tasks Cleaning the Print Head Using the Product Control Panel Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1. Load roll or cut sheet paper in the printer. 2.

  • Page 158: Print Head Cleaning

    5. Click Print. The nozzle pattern prints. 6. Check the printed pattern to see if there are gaps in the lines. Note: Use at least a 10× eye loupe to examine the pattern for any missing or deflected dots or segments.

  • Page 159: Cleaning The Print Head Using The Product Control Panel

    Parent topic: Print Head Maintenance Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1. Make sure roll or cut sheet paper is loaded in the printer. 2.

  • Page 160: Cleaning The Print Head Using A Computer Utility

    Print head is clean Print head needs cleaning 13. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary. If you don’t see any improvement after running three Normal level cleanings, select Heavy as the cleaning strength.
  • Page 161 You see a window like this: 5. Click Start to begin the cleaning cycle. When the cleaning cycle is finished, the power light stops flashing and a confirmation screen appears. Caution: Never turn off the product during a cleaning cycle or you may damage it. 6.

  • Page 162: Print Head Alignment

    • Manually align the print head on any transparent or colored paper or on these paper types: Plain paper, Epson Enhanced Matte Posterboard. Aligning the Print Head Automatically Using the Product Control Panel Aligning the Print Head Automatically Using a Computer Utility...

  • Page 163: Aligning The Print Head Automatically Using The Product Control Panel

    1. Load roll paper or cut sheet paper in this size or larger: A3 (11.7 × 16.5 inches [297 × 420 mm]). Note: For best results, use the paper included with the product: Epson Doubleweight Matte Paper. 2. Make sure the correct paper type is selected.
  • Page 164 2. Make sure the correct paper type is selected on the product control panel. 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar. • In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers &...

  • Page 165: Aligning The Print Head Manually Using The Product Control Panel

    Aligning the Print Head Manually Using the Product Control Panel You can manually align the print head using the control panel on your product. 1. Load roll paper or cut sheet paper in this size or larger: A4 (8.3 × 11.7 inches [210 × 297 mm]). 2.

  • Page 166: Maintenance

    Maintenance See the instructions in these sections to maintain your printer for optimum results. Cleaning Your Product Cleaning the Paper Feed Slot Cleaning Around the Print Head Replacing the Cutter Cleaning Your Product To keep your product working at its best, you should clean it regularly (about once a month). Note: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may damage it.
  • Page 167 6. Gently wipe the light gray areas in the direction indicated by the arrows. Note: If you see dust or paper particles on the dark gray areas (the rollers or ink absorption pads), use a cleaning stick to gently clean them. Do not use too much force when cleaning or touch the rollers or the ink absorption pads with your bare hands or your prints may be affected.
  • Page 168 8. Use a cotton swab to gently wipe away any dust or smudges on the sensor. To avoid spreading any dust, only wipe in the direction indicated by the arrows. Note: Do not touch the rollers or any metallic parts or your prints may be affected. 9.

  • Page 169: Cleaning The Paper Feed Slot

    Cleaning the Paper Feed Slot To keep your product working at its best, you should clean the paper feed slot once a year using a cleaning sheet. For information on how to purchase genuine Epson ink, accessories and paper visit epson.com (U.S.
  • Page 170 2. Remove the protective film from the cleaning sheet. Note: Do not touch the adhesive on the sheet (the dark gray area). 3. With the adhesive facing towards you, insert the cleaning sheet about 0.4 inch (1 cm) into the paper feed slot, then pull it out.

  • Page 171: Cleaning Around The Print Head

    4. Move the cleaning sheet to the left and repeat step 3 to clean the remainder of the paper feed slot. Note: You can only use a cleaning sheet once. Parent topic: Maintenance Cleaning Around the Print Head If your prints are scuffed or smeared, you can clean around the print head to improve print quality. Note: Check the following when cleaning around the print head: •...
  • Page 172 2. Press and hold both the maintenance button and the power button at the same time. 3. When the power light turns on, release the power button. 4. When the Head Maintenance message appears on the screen, release the maintenance button 5.
  • Page 173 7. Remove the thumb screws.
  • Page 174 8. Slide the upper cover to the left and remove it.
  • Page 175 9. Close the ink cartridge cover.
  • Page 176 10. Use a cleaning stick to clean the front and back edges on the bottom of the print head.
  • Page 177 Note: Do not touch the areas shown in the image below or you may damage your product. 11. Use a cleaning stick to clean the gaps on the bottom of the print head. Note: Use a mirror if you cannot see the bottom of the print head.
  • Page 178 12. Open the ink cartridge cover and attach the upper cover.
  • Page 179 13. Secure the upper cover with the thumb screws and close the ink cartridge cover.
  • Page 180 14. Open the front cover and use a cleaning stick to clean the top edges of the print head cap.
  • Page 181 15. Use a cleaning stick to clean the outside of the front print head wipers.
  • Page 182 16. Use a cleaning stick to clean the outside of the rear print head wiper. 17. Use a cleaning stick to clean the top edges of the front and rear print head wipers.

  • Page 183: Replacing The Cutter

    18. Close the front cover. 19. Press the OK button. The print head returns to the printing position and the printer cleans the print head. 20. When the print head cleaning is complete, turn the printer off. Note: If you see an error message on the LCD screen, select Cancel and clean the print head manually.
  • Page 184 7. Using a Phillips head screwdriver, loosen the screw holding the cutter in place. 8. Carefully remove the cutter from the product. Warning: Keep the cutter out of the reach of children. The blade is sharp and can cause injury.
  • Page 185 9. Align the pin on the new cutter with the hole in the product and insert it into your product. 10. Tighten the cutter screw securely. Note: Make sure you completely tighten the screw or the cutter may shift and cut unevenly. 11.

  • Page 186: Moving Or Transporting The Product

    Moving or Transporting the Product See these sections to prepare and move the printer. Moving the Product Short Distances Moving the Product Long Distances Moving the Product Short Distances If you need to move the product a short distance, such as within the same building, you can roll the product on its casters.

  • Page 187: Moving The Product Long Distances

    Moving the Product Long Distances If you need to move the product a long distance or ship it, you should remove the product from its stand. Note: When moving or storing the product in temperatures at or below 14 °F (–10 °C), enable the Transportation/Storage option.
  • Page 188 10. Lift the product using the hand grips as shown. Warning: Four or more people are required to lift the product. Caution: Keep the printer level while moving it. 11. If you are shipping the product, repack it in the original box using the packing materials that came with the product.

  • Page 189: Solving Problems

    Ink cartridge cannot be detected. Insert again or replace ink cartridge. Ink Cartridge Error Insert a genuine Epson ink cartridge that is approved for use in the printer. Please install the correct ink cartridge. Ink Low The ink is low. Make sure you have a replacement ink cartridge handy.
  • Page 190 LCD screen message Condition/solution Paper Load Error The loaded paper is not detected by the printer. Check the following: No paper detected. • If you are using roll paper, remove and reload the roll paper. Cut the leading edge of the roll paper straight horizontally. Cut off any jagged or folded sections of paper.
  • Page 191 • Make sure that you have not loaded transparent or colored media, tracing paper, plain paper, Epson Enhanced Matte Posterboard, or paper that is more than 0.04 inches (1 mm) thick. • Make sure the printer is not exposed to direct, bright light (such as direct sunlight) while performing an automatic print head alignment.
  • Page 192 Job Cancel, then remove and correctly installed. reinstall the internal print server. If the message still appears, contact Epson for support. To continue printing regardless of the internal printer server's status, select Print only from the Hard Disk Unit menu in the printer driver.
  • Page 193 HDD Boot Error Press the OK button. Hard disk error. Hard If the message still appears, contact Epson for support. disk cannot be used. To continue printing regardless of the internal printer server's status, select Print only from the Hard Disk Unit menu in the printer driver.
  • Page 194 Run a Powerful Cleaning cycle in the Administrator menu. Maintenance Request A part used in the printer is nearing the end of its service life. Contact Epson for support and provide them with the displayed maintenance request code. Replace Part The error persists until you replace the requested part.

  • Page 195: Solving Printer Problems

    Setup Menu Settings Where to Get Help Related tasks Selecting Print Layout Options - Windows Related topics Replacing Ink Cartridges Media Handling Using the Optional Auto Take-up Reel Solving Printer Problems Check these sections if you have problems operating your product. Printer Does Not Turn On LCD Screen Shuts Off Parent topic:...

  • Page 196: Nothing Prints

    Nothing Prints Cannot Print Over a Network Print Head Moves But Nothing Prints Red Light Shines Inside the Printer Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints, try these solutions: • Make sure your printer is turned on. •...

  • Page 197: Print Head Moves But Nothing Prints

    • Try connecting your printer to a different port or a different router, access point, switch, or hub. • Try connecting with a different Ethernet cable. • Try printing to your printer from another computer on the network. Parent topic: Solving Printing Problems Related references Interface Specifications...

  • Page 198: Paper Feeding Problems

    Paper Feeding Problems If you have problems feeding paper, try these solutions: • Make sure paper is loaded in the correct orientation. Load cut sheets vertically (short edge first). • For best results, follow these guidelines: • Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick. •...
  • Page 199 3. Carefully move the print head away from the paper jam. Caution: Do not touch the print head unless you are removing a paper jam. Touching the print head may cause a static shock that damages the printer.
  • Page 200 4. Cut the paper above the paper feed slot. 5. Remove the jammed paper in the direction shown.

  • Page 201: Cut Sheet Paper Jam Problems

    6. Close the front cover. 7. Unlock the roll paper lock lever and rewind the roll paper. 8. Cut the edge of the roll paper straight horizontally and reload the roll paper. Note: Make sure to cut off any jagged or folded sections of paper. Parent topic: Solving Paper Problems Related tasks...

  • Page 202: Paper Does Not Collect In The Basket Or Is Creased

    4. Remove the jammed paper in the direction shown. 5. Close the front cover. 6. Load a new sheet of paper, making sure it is not skewed. Parent topic: Solving Paper Problems Related tasks Loading Cut Sheets Loading Poster Board Paper Does Not Collect in the Basket or is Creased If paper does not collect correctly in the paper basket, try these solutions: •...

  • Page 203: Nozzle Check Pattern Prints Incorrectly

    • Align the print head. • Make sure you are using genuine Epson ink cartridges. If you use non-Epson ink cartridges, the print result may be faint or the color of the printed image may be inaccurate because the remaining ink level is not correctly detected.
  • Page 204 • Enable color management in the software application or in the printer driver. • If you are using non-Epson media, make sure you created a custom paper configuration for the media. • Check the quality setting that you selected in the printer driver. Using a faster printing method may decrease the overall print quality.

  • Page 205: Lines Are Misaligned

    • If you are using non-Epson media, make sure you created a custom paper configuration for the media. • Make sure the Paper Size Check setting is set to On, or the printer may print outside the edges of the loaded paper and smear ink on the back of the print.

  • Page 206: Margins Appear In Borderless Prints

    • Depending on the print density and type of paper you are using, the ink may take a while to dry. Do not stack prints until the ink is completely dry. • Clean around the print head. Parent topic: Solving Print Quality Problems Related references Paper Menu Settings Setup Menu Settings...

  • Page 207: Where To Get Help

    Note: For help using any other software on your system, see the documentation for that software for technical support information. Purchase Supplies and Accessories You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or...

  • Page 208: Technical Specifications

    Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site information on how to return your Epson products for proper disposal. Windows System Requirements...

  • Page 209: Mac System Requirements

    Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
  • Page 210 Cut sheet paper Size A0 (33.1 × 44 inches [841 × 1189 mm]) A1 (23.4 × 33.1 inches [594 × 841 mm]) A2 (16.5 × 23.4 inches [420 × 594 mm]) A3 (11.7 × 16.5 inches [297 × 420 mm]) A4 (8.3 ×...

  • Page 211: Printable Area Specifications

    2 inches (51 mm) and 3 inches (76 mm) Outer diameter Up to 6.7 inches (170 mm) Width SureColor P10000: 10 inches (254 mm) to 44 inches (1118 mm) SureColor P20000: 10 inches (254 mm) to 64 inches (1626 mm) Thickness 0.003 to 0.02 inches (0.08 to 0.5 mm)
  • Page 212 Cut sheet paper Note: When printing borderless, the left and right margins are 0. Left/right/bottom margin: 0.12 inch (3 mm) minimum Top margin: 0.55 inch (14 mm) minimum Printable width: 8.3 inches (210 mm) to 44 inches (1118 mm) Printable length: 11 inches (279 mm) to 62.2 inches (1580 mm) Poster board printable length: 11 inches (279 mm) to 40.5 inches (1030 mm)
  • Page 213 Printable width: 10 inches (254 mm) to 64 inches (1626 mm) * For these paper types the default top and bottom margins are 0.8 inch (20 mm): Epson Premium Glossy Photo Paper (250), Epson Premium Semigloss Photo Paper (250), Epson Premium Luster Photo...

  • Page 214: Ink Cartridge Specifications

    Paper (260), and Epson Premium Semimatte Photo Paper (250). For these paper types the default top and bottom margins are 1.8 inches (45 mm): Epson UltraSmooth Fine Art Paper . Parent topic: Technical Specifications Ink Cartridge Specifications Note: This product uses only genuine Epson-brand cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly.

  • Page 215: Dimension Specifications

    Dimension Specifications Height 46 inches (1168 mm) (with roll paper cover open) Width SureColor P10000: 74 inches (1879 mm) SureColor P20000: 95.1 inches (2415 mm) Depth Paper basket closed: 29.9 inches (760 mm) Paper basket opened: 38.4 inches (976 mm)

  • Page 216: Environmental Specifications

    Environmental Specifications Temperature Operating: 50 to 95 °F (10 to 35 °C) , recommended 65 to 75 °F (18 to 24 °C) Storage (before unpacking): –4 to 140 °F (–20 to 60 °C) Within 120 hours at 140 °F (60 °C) 1 month at 104 °F (40 °C) Storage (after unpacking): –4 to 104 °F (–20 to 40 °C) 1 month at 104 °F (40 °C)

  • Page 217: Notices

    Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site information on how to return your Epson products for proper disposal. Important Safety Instructions...
  • Page 218 • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.

  • Page 219: Ink Cartridge Safety Instructions

    Note: The lithium batteries in this product contain Perchlorate Material - special handling may apply. Click here for details. Parent topic: Important Safety Instructions Ink Cartridge Safety Instructions • Keep ink cartridges out of the reach of children and do not drink the ink. •...

  • Page 220: Fcc Compliance Statement

    Parent topic: Important Safety Instructions FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 221: Open Source Software License

    Program (each is defined in Section 5) until five (5) years after the discontinuation of same model of this printer product. If you desire to receive the source code above, please contact Epson support. You shall comply with the license terms of each open source software program.
  • Page 222 Apache License This printer product includes the open source software program "Bonjour" which apply the Apache License Version2.0 ("Apache License Program"). Bonjour License This printer product includes the open source software program "Bonjour" which applies the terms and conditions provided by owner of the copyright to the "Bonjour". Net-SNMP license This printer product includes the open source software program "Net-SNMP"...
  • Page 223 Version1.2 or its latest version until five (5) years after the discontinuation of same model of this printer product. If you desire to receive the source code of the Bonjour Programs, contact Epson support. You can redistribute Bonjour Programs and/or modify it under the terms of the Apple Public Source License Version1.2 or its latest version.
  • Page 224 1.6 "Modifications" mean any addition to, deletion from, and/or change to, the substance and/or structure of the Original Code, any previous Modifications, the combination of Original Code and any previous Modifications, and/or any respective portions thereof. When code is released as a series of files, a Modification is:(a) any addition to or deletion from the contents of a file containing Covered Code;...
  • Page 225 (a) You must satisfy all the conditions of Section 2.1 with respect to the Source Code of the Covered Code; (b) You must duplicate, to the extent it does not already exist, the notice in Exhibit A in each file of the Source Code of all Your Modifications, and cause the modified files to carry prominent notices stating that You changed the files and the date of any change;...
  • Page 226 5. Limitations on Patent License. Except as expressly stated in Section 2, no other patent rights, express or implied, are granted by Apple herein. Modifications and/or Larger Works may require additional patent licenses from Apple which Apple may grant in its sole discretion. 6.
  • Page 227 OR INABILITY TO USE THE COVERED CODE, OR ANY PORTION THEREOF, WHETHER UNDER A THEORY OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCTS LIABILITY OR OTHERWISE, EVEN IF APPLE OR SUCH CONTRIBUTOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY.
  • Page 228 License in accordance with its terms, and termination of this License will be without prejudice to any other right or remedy of any party. 13. Miscellaneous. 13.1 Government End Users. The Covered Code is a "commercial item" as defined in FAR 2.101. Government software and technical data rights in the Covered Code include only those rights customarily provided to the public as defined in this License.
  • Page 229 13.7 Entire Agreement; Governing Law. This License constitutes the entire agreement between the parties with respect to the subject matter hereof. This License shall be governed by the laws of the United States and the State of California, except that body of California law concerning conflicts of law. Where You are located in the province of Quebec, Canada, the following clause applies: The parties hereby confirm that they have requested that this License and all related documents be drafted in English.

  • Page 230: Trademarks

    Mac and OS X are trademarks of Apple Inc., registered in the U.S. and other countries. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Parent topic:...

  • Page 231: Copyright Notice

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

This manual is also suitable for:

P20000

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