Overflow Feature - Panasonic KX-TDA100D Features Manual

1.2.2 Incoming Call Distribution Group Features

1.2.2.6 Overflow Feature

Description
When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination
or a busy tone may be sent to the callers by the following features:
1.
Intercept Routing—Overflow in an Incoming Call Distribution Group
2.
Busy on Busy
1.
Intercept Routing—Overflow in an Incoming Call Distribution Group
Intercept Routing—Overflow in an Incoming Call Distribution Group works in one of following conditions:
a.
There is no space in the waiting queue.
b.
The Queuing Time Table is not assigned and there are no extensions logged in.
c.
An Overflow command is assigned to the Queuing Time Table.
d.
The Overflow time expires.
e.
Manual Queue Redirection is performed.
[Available Destination]
The overflow destinations can be assigned for each incoming call distribution group and each time mode
(day/lunch/break/night) (® 2.2.4 Time Service). The destination can be assigned as follows, depending
on the above conditions.
•
For a) and b):
® [627] Destination When All Busy
•
For c), d), and e):
® [625] Destination for Overflow Time Expiration
Wired Extension (PT/SLT/ISDN Extension/T1-OPX)
PS
Incoming Call Distribution Group
PS Ring Group
Floating Extension no. for SVM
VM Group (DTMF/DPT)
External Pager (TAFAS)
DISA
Analogue/ISDN Remote Maintenance
Idle Line Access no. + Phone no.
Trunk Group Access no. + Trunk Group no. + Phone no.
Other PBX Extension (TIE with no PBX Code)
Other PBX Extension (TIE with PBX Code)
2.
Busy on Busy
The Busy on Busy feature works when the destination for the Intercept Routing—Overflow in an Incoming
Call Distribution Group feature is not assigned in one of the following conditions:
a.
There is no space in the Waiting queue.
b.
The Queuing Time Table is not assigned and there are no extensions logged-in.
54 Feature Guide
Destination Availability
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