Panasonic KX-TDA100D Features Manual page 47

Note
In method b), if an extension has one or more ICD Group buttons for an incoming call distribution
group and all the ICD Group buttons on the extension are occupied, the Group Call Waiting feature
for the group will not work at the extension.
Incoming Call
Distribution
Group 1
(Floating
extension
no.: 601)
3.
No Reply Redirection (UCD or Priority Hunting Method)
If a call received at a member extension is not answered within a preprogrammed time period (No Answer
time), the call will be redirected to the next member extension. If there is no idle group member, the call
queues at the target extension until a group member becomes available.
Conditions
•
Automatic Call Distribution (ACD)
–
When a KX-TDA0920 SD Memory Card for Software Upgrade to Enhanced Version is installed in the
PBX, and the distribution type is set to Uniform Call Distribution, it is possible to select whether incoming
calls are distributed to idle extensions evenly in order (UCD), or to the extension that has been idle the
longest (ACD).
–
ACD does not work for ISDN extensions or PS Ring Groups.
•
FWD/DND Extension
System programming for each incoming call distribution group is required to skip or ring extensions which
have the FWD or DND feature set. If set to ring, the FWD/DND settings are ignored. (® 1.3.1 Call
Forwarding (FWD)/Do Not Disturb (DND))
•
The Group Call Waiting feature cannot be used with the VIP Call feature (® 1.2.2.5 VIP Call) and/or
Wrap-up feature (® 1.2.2.7 Log-in/Log-out). To use the VIP Call feature and/or Wrap-up feature, Call
Waiting mode on each extension should be off.
PT Programming Manual References
[621] Incoming Call Distribution Group Delayed Ringing
[624] Incoming Call Distribution Group Distribution Method
[632] Maximum Number of Agents
Incoming Call
Distribution
3
Group 2
(Floating
1
2
extension
no.: 602)
ICD Group 1; 601 (Call Waiting)
ICD Group 1; 601 (Call Waiting)
ICD Group 2; 602 (Answering the Call)
1.2.2 Incoming Call Distribution Group Features
Feature Guide 47