Page 1: Feature Guide
Feature Guide Hybrid IP-PBX KX-TDA100D Model No. Thank you for purchasing a Panasonic Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-TDA100D: PDMPR Software File Version 5.1000 or later...
Page 2: About The Other Manuals
About this Feature Guide This Feature Guide is designed to serve as an overall feature reference for the Panasonic Hybrid IP-PBX. It explains what this PBX can do, and how to obtain the most out of its many features and facilities.
Page 3: Safety Notices
• Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access • ONP 2048 kbit/s digital structured leased lines (D2048S) Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Page 4 Programming Manual. • Some optional hardware, software, and features are not available in some countries/areas. Please consult your certified Panasonic dealer for more information. • Product specifications are subject to change without notice. In some cases, additional information, including updates to this and other manuals, is included in the Maintenance Console’s Information before programming.
Page 5: List Of Abbreviations
List of Abbreviations List of Abbreviations Class of Service Automated Attendant Calling Party Control Automatic Call Distribution Cell Station Automatic Number Identification Call Transfer—by ISDN Advice of Charge Computer Telephony Integration Automatic Route Selection Direct Dialling In Background Music Direct Inward Dialling Basic Rate Interface Direct In Line DISA...
Page 6 List of Abbreviations Point-to-Point Incoming Call Distribution Primary Rate Interface IP-PT IP Proprietary Telephone Portable Station IRNA Intercept Routing—No Answer Proprietary Telephone ISDN Integrated Services Digital Network S-CO Single-CO L-CO Loop-CO Secondary Directory Number Live Call Screening Session Initiation Protocol Light Emitting Diode Single Line Telephone SMDR...
Page 7 List of Abbreviations Voice Processing System EXtra Device Port Feature Guide...
Page 8: Table Of Contents
Table of Contents Table of Contents 1 Call Handling Features ................13 Incoming Call Features ....................14 1.1.1 Incoming Trunk Call Features ..................14 1.1.1.1 Incoming Trunk Call Features—SUMMARY ...............14 1.1.1.2 Direct In Line (DIL) ......................18 1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) ............20 1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service ...........23 1.1.1.5...
Page 9 Table of Contents 1.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ..........................95 1.5.4.9 Special Carrier Access Code ..................97 1.5.5 Seizing a Line Features ....................98 1.5.5.1 Seizing a Line Features—SUMMARY .................98 1.5.5.2 Line Preference—Outgoing ..................99 1.5.5.3 Trunk Access ......................100 Memory Dialling Features ....................102...
Page 10 Table of Contents 1.13.4 Music on Hold .......................172 1.14 Conference Features ....................174 1.14.1 Conference Features ....................174 1.14.1.1 Conference Features—SUMMARY ................174 1.14.1.2 Conference ........................175 1.14.1.3 Privacy Release ......................177 1.15 Paging Features ......................178 1.15.1 Paging ..........................178 1.16 Broadcasting Features ....................180 1.16.1 Broadcasting ........................180 1.17 Optional Device Features .....................182 1.17.1...
Page 11 Table of Contents 1.25.1 Portable Station (PS) Connection ................272 1.25.2 PS Ring Group ......................274 1.25.3 PS Directory .........................277 1.25.4 PS Feature Buttons ......................278 1.25.5 Wireless XDP Parallel Mode ..................279 1.25.6 Virtual PS ........................282 1.26 Administrative Information Features ................284 1.26.1 Station Message Detail Recording (SMDR) ..............284 1.26.2 Printing Message ......................292 1.26.3...
Page 12 Table of Contents 2.2.6 Manager Features ......................384 System Data Control .....................386 2.3.1 PC Programming ......................386 2.3.2 PT Programming ......................389 2.3.3 Password Security ......................391 2.3.4 Quick Setup ........................393 2.3.5 Automatic Setup ......................394 2.3.6 Flexible Numbering/Fixed Numbering ................396 2.3.7 Floating Extension ......................402 2.3.8 Software Upgrading ......................404 Fault Recovery/Diagnostics ..................405...
Page 13: Call Handling Features
Section 1 Call Handling Features Feature Guide...
Page 14: Incoming Call Features
1.1.1 Incoming Trunk Call Features 1.1 Incoming Call Features 1.1.1 Incoming Trunk Call Features 1.1.1.1 Incoming Trunk Call Features—SUMMARY Description Incoming calls via a trunk (public line) are distributed to their destinations according to one of several distribution methods. Available Networking Type for Each Optional Trunk Card Type Each trunk port of an optional trunk card can be assigned a networking type: Public, Private, or VPN (Virtual Private Network).
Page 15 1.1.1 Incoming Trunk Call Features ü*: Enable (default); ü: Enable ® 1.30.1 TIE Line Service ® 1.30.3 Virtual Private Network (VPN) Distribution Method One of the following methods can be assigned to each trunk port: Method Description & Reference Direct In Line (DIL) Directs a call to a preprogrammed single destination (e.g., the operator).
Page 16 1.1.1 Incoming Trunk Call Features Feature Trunk Card Channel Type Type DID/DDI ü ü* ü ü ü* ü*: Enable (default); ü: Enable Available Destinations Destination Availability Wired Extension (PT/SLT/ISDN Extension/T1-OPX) ü ü Incoming Call Distribution Group ü PS Ring Group ü...
Page 17 1.1.1 Incoming Trunk Call Features PC Programming Manual References 3.18 [1-1] Slot—Port Property - T1 Port— Trunk Property 3.24 [1-1] Slot—Port Property - E1 Port— Trunk Property 3.27 [1-1] Slot—Port Property - EM Port— Trunk Property 12.2 [10-2] DIL Table & Port Settings—DIL— Trunk Property Feature Guide...
Page 18: Direct In Line (Dil)
1.1.1 Incoming Trunk Call Features 1.1.1.2 Direct In Line (DIL) Description Provides automatic direction of an incoming trunk call to a preprogrammed destination. Each trunk has a destination for each time mode (day/lunch/break/night). [Method Flowchart] A trunk call is received. Does the call have its CLI* information and is CLI mode enabled for the trunk and the time mode?
Page 19 1.1.1 Incoming Trunk Call Features Note Tenant number and VM trunk group number can also be assigned in the DIL table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding trunk. VM trunk group number is used in Voice Mail DPT (Digital) Integration. Explanation: If a trunk call is received from trunk 01;...
Page 20: Direct Inward Dialling (Did)/Direct Dialling In (Ddi)
1.1.1 Incoming Trunk Call Features 1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) Description Provides automatic direction of an incoming call with a DID/DDI number to a preprogrammed destination. Each DID/DDI number has a destination for each time mode (day/lunch/break/night). Incoming calls with DID/DDI numbers that match extension numbers at this PBX will be sent to the corresponding extension.
Page 21 1.1.1 Incoming Trunk Call Features Destination Location Name Lunch Lunch 0001 123-4567 John Enable Disable White 0002 123-2468 Enable Disable Smith 0003 123-456 Enable Disable company ® 12.3 [10-3] DDI / DID Table— DDI / DID Number ® [451] DID Number ®...
Page 22 1.1.1 Incoming Trunk Call Features Even if the Inter-digit time does not expire, the PBX stops receiving the DID/DDI number when the received number is found in the DID/DDI table. The PBX then routes the call to the corresponding destination. If the received number matches several entries in the table, the call is directed to the destination of the first matching entry.
Page 23: Multiple Subscriber Number (Msn) Ringing Service
1.1.1 Incoming Trunk Call Features 1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service Description Provides automatic direction of an incoming ISDN-BRI (Basic Rate Interface) line call with an MSN to a preprogrammed destination. One ISDN-BRI port can support a maximum of 10 MSNs. Each MSN has a destination for each time mode (day/lunch/break/night).
Page 24 1.1.1 Incoming Trunk Call Features Destination Location Name Lunch Lunch 123- Enable Disable 4567 Company 123- Enable Disable 2468 Company Note Tenant number and VM trunk group number can also be assigned in the MSN table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding MSN. VM trunk group number is used in Voice Mail DPT (Digital) Integration.
Page 25 1.1.1 Incoming Trunk Call Features 12.6 [10-4] MSN Table PT Programming Manual References [421] BRI DIL/DDI/MSN Selection [426] BRI Configuration Feature Guide References 1.1.1.5 Calling Line Identification (CLI) Distribution 2.2.3 Tenant Service 2.2.4 Time Service 3.1 Capacity of System Resources Feature Guide...
Page 26: Calling Line Identification (Cli) Distribution
1.1.1 Incoming Trunk Call Features 1.1.1.5 Calling Line Identification (CLI) Distribution Description Directs an incoming trunk call to a preprogrammed destination when the caller’s identification number (e.g., Caller ID) matches the number in the System Speed Dialling Table that is used as the Caller ID Table. Each Caller ID number (telephone number for each System Speed Dialling number) can have its own destination.
Page 27 1.1.1 Incoming Trunk Call Features Conditions • Automatic Caller ID Number Modification The Caller ID number is used after modification by the Automatic Caller ID Number Modification. (® 1.18.1 Caller ID) PC Programming Manual References 12.2 [10-2] DIL Table & Port Settings—CLI for DIL— CLI Ring for DIL—Day, Lunch, Break, Night 12.3 [10-3] DDI / DID Table—...
Page 28: Intercept Routing
1.1.1 Incoming Trunk Call Features 1.1.1.6 Intercept Routing Description Provides automatic redirection of incoming trunk and intercom calls. There are three types of Intercept Routing as follows: Feature Description Intercept Routing—No Answer If a called party does not answer a call within a preprogrammed time (IRNA) period (IRNA Timer), the call is redirected to the preprogrammed destination.
Page 29 1.1.1 Incoming Trunk Call Features When the original destination is: The Available Intercept Destination is: • The ICD Group Overflow destination assigned to the ICD Group group. (® 1.2.2.6 Overflow Feature) ® 5.13 [3-5-1] Incoming Call Distribution Group— Group Settings—Overflow No Answer— Time out &...
Page 30 1.1.1 Incoming Trunk Call Features Programming Example "600" is an example of a <Forward Destination of Virtual PS> Floating Extension No. for the External Pager Ext. No. of the Virtual PS FWD Destination 2001 <Intercept Destination of Virtual PS> Intercept Destination Ext.
Page 31 1.1.1 Incoming Trunk Call Features LCOT/CLCOT, or T1 (LCOT/GCOT) Card: The incoming trunk call will ring at the original destination while the caller hears a ringback tone. Other Trunk Cards: A busy tone will be sent to the caller. • If the intercept destination cannot receive the call: Intercept Routing—No Answer: Intercept timer will restart at the original destination, until the call is answered.
Page 32 1.1.1 Incoming Trunk Call Features [604] Extension Intercept Destination [625] Destination for Overflow Time Expiration Feature Guide References 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) Feature Guide...
Page 33: Intercept Routing-No Destination
1.1.1 Incoming Trunk Call Features 1.1.1.7 Intercept Routing—No Destination Description Provides automatic redirection of incoming trunk calls that do not have a destination assigned. The intercept destination is an operator (tenant/PBX). Conditions • Intercept Routing—No Destination on/off The Intercept Routing—No Destination feature can be enabled or disabled through system programming. If disabled, a reorder tone will be sent to the caller.
Page 34: Internal Call Features
1.1.2 Internal Call Features 1.1.2 Internal Call Features 1.1.2.1 Internal Call Features—SUMMARY Description The following types of internal calls are available: Feature Description & Reference Intercom Call A call from one extension to another. ® 1.5.3 Intercom Call Doorphone Call When a call from a doorphone reaches its destination, the recipient can talk to the visitor.
Page 35 1.1.2 Internal Call Features PT Programming Manual References [720] Doorphone Call Destination Feature Guide...
Page 36: Internal Call Block
1.1.2 Internal Call Features 1.1.2.2 Internal Call Block Description Internal calls can be restricted on a COS basis. This is done by specifying which COS destinations are blocked for each COS. [Programming Example] Called Party Caller COS 1 COS 2 COS 3 COS 1 COS 2...
Page 37 1.1.2 Internal Call Features PC Programming Manual References 4.13 [2-7-3] Class of Service—Internal Call Block— COS Number of the Extension Which Receive the Call from Other Extension 1–64 5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Main— 6.1 [4-1-1] Wired Extension—Extension Settings—Main— 6.10 [4-2-1] Portable Station—Extension Settings—Main—...
Page 38: Incoming Call Indication Features
1.1.3 Incoming Call Indication Features 1.1.3 Incoming Call Indication Features 1.1.3.1 Incoming Call Indication Features—SUMMARY Description Incoming calls are indicated by various methods as follows: Type Feature Description & Reference Ring Tone Ring Tone Pattern A telephone rings when receiving a call. The ring Selection tone patterns can be changed for each incoming call type.
Page 39: Ring Tone Pattern Selection
1.1.3 Incoming Call Indication Features 1.1.3.2 Ring Tone Pattern Selection Description It is possible to select the type of ring tone pattern that arrives at an extension for each type of incoming call, etc. [Ring Tone Patterns] 1 280 ms* Single Double Triple...
Page 40 1.1.3 Incoming Call Indication Features PC Programming Manual References 4.14 [2-8-1] Ring Tone Patterns—Call from CO— Ring Tone Pattern Plan 1–8 4.15 [2-8-2] Ring Tone Patterns—Call from Doorphone— Ring Tone Pattern Plan 1–8 4.16 [2-8-3] Ring Tone Patterns—Call from Others— Extension—Ring Tone Pattern Plan 1–8 4.17 [2-9] System Options—Option 1—...
Page 41: Call Waiting
1.1.3 Incoming Call Indication Features 1.1.3.3 Call Waiting Description Used to inform a busy extension that another incoming call is waiting. The busy extension user can answer the second call by disconnecting the current call or placing it on hold. This feature is also known as Busy Station Signalling (BSS).
Page 42 1.1.3 Incoming Call Indication Features Note that the received caller information will not be displayed on telephones or wireless phones connected to SLT ports. PC Programming Manual References 3.9 [1-1] Slot—Card Property - LCO type— Caller ID—Caller ID Signalling 4.8 [2-6-1] Numbering Plan—Main—Features →...
Page 43: Receiving Group Features
1.2.1 Idle Extension Hunting 1.2 Receiving Group Features 1.2.1 Idle Extension Hunting Description If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle member of the same idle extension hunting group, which can be programmed through system programming. Idle extensions are automatically searched according to a preprogrammed hunting type.
Page 44 1.2.1 Idle Extension Hunting Destination Availability VM Group (DTMF/DPT) ü External Pager (TAFAS) ü DISA ü Analogue/ISDN Remote Maintenance ü Idle Line Access no. + Phone no. ü Trunk Group Access no. + Trunk Group no. + Phone no. ü Other PBX Extension (TIE with no PBX Code) ü...
Page 45: Incoming Call Distribution Group Features
1.2.2 Incoming Call Distribution Group Features 1.2.2 Incoming Call Distribution Group Features 1.2.2.1 Incoming Call Distribution Group Features—SUMMARY Description An incoming call distribution group is a group of extensions programmed through system programming. ® 5.14 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List ®...
Page 46 1.2.2 Incoming Call Distribution Group Features Calls arriving at incoming call distribution group 1. Overflow Feature a) Sends a busy tone (Busy on Busy), or b) Redirects to the overflow destination. Queuing Feature Five calls are waiting in a queue. Manual Queue Redirection The longest waiting call in a queue can be redirected to the overflow...
Page 47 1.2.2 Incoming Call Distribution Group Features A call is redirected to a preprogrammed destination when it cannot be answered or queued (Intercept Routing—Overflow in an Incoming Call Distribution Group). It is also possible to send a busy tone (Busy on Busy) or disconnect the line. Incoming Call Distribution Group Controlling Feature Feature Description &...
Page 48 1.2.2 Incoming Call Distribution Group Features The FWD feature can be assigned on an incoming call distribution group basis. • COS for Incoming Call Distribution Groups Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be enabled or disabled for each COS.
Page 49: Group Call Distribution
1.2.2 Incoming Call Distribution Group Features 1.2.2.2 Group Call Distribution Description Incoming calls directed to an incoming call distribution group are distributed to the member extensions using the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls. When incoming calls exceed the number of available extensions, calls enter a queue (®...
Page 50 1.2.2 Incoming Call Distribution Group Features When there are no available extensions in an incoming call distribution group, the group members can receive the Call Waiting tone. To use this feature: • Select the Group Call Waiting mode through system programming. This determines the distribution method for waiting calls.
Page 51 1.2.2 Incoming Call Distribution Group Features Note In method b), if an extension has one or more ICD Group buttons for an incoming call distribution group and all the ICD Group buttons on the extension are occupied, the Group Call Waiting feature for the group will not work at the extension.
Page 52 1.2.2 Incoming Call Distribution Group Features PT Programming Manual References [621] Incoming Call Distribution Group Delayed Ringing [624] Incoming Call Distribution Group Distribution Method [632] Maximum Number of Agents Feature Guide...
Page 53: Outside Destinations In Incoming Call Distribution Group
1.2.2 Incoming Call Distribution Group Features 1.2.2.3 Outside Destinations in Incoming Call Distribution Group Description Up to 4 outside parties or destinations at another PBX can be assigned as members of an Incoming Call Distribution (ICD) Group, using the following method: A virtual PS is registered as a member of the ICD Group. Then, the telephone number of the outside destination is specified as the FWD—All Calls destination.
Page 54 1.2.2 Incoming Call Distribution Group Features – The forwarding destination is an outside party, including an extension at another PBX in the network. – FWD to trunk is allowed through COS programming for the virtual PSs. – The distribution method for the ICD Group is set to Ring. (® 1.2.2.2 Group Call Distribution) •...
Page 55: Queuing Feature
1.2.2 Incoming Call Distribution Group Features 1.2.2.4 Queuing Feature Description When a preprogrammed number of extensions in an incoming call distribution group are busy, additional incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable. While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night) (®...
Page 56 30 the overflow We are sorry to Thank you for seconds. destination. keep you holding. calling Panasonic. The department The department you is still busy. We are calling is busy. are transferring Please hold the line. you to the We will answer your operator.
Page 57 1.2.2 Incoming Call Distribution Group Features 6.13 [4-2-3] Portable Station—Flexible Button → Type → Ext. No. / Floating Ext. No. (for Hurry-up) 6.17 [4-3] DSS Console → Type → Ext. No. / Floating Ext. No. (for Hurry-up) PT Programming Manual References [628] Queuing Call Capacity [629] Queuing Hurry-up Level [630] Queuing Time Table...
Page 58: Vip Call
1.2.2 Incoming Call Distribution Group Features 1.2.2.5 VIP Call Description It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order. Each incoming call distribution group can enable or disable the VIP Call mode.
Page 59: Overflow Feature
1.2.2 Incoming Call Distribution Group Features 1.2.2.6 Overflow Feature Description When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination or a busy tone may be sent to the callers by the following features: Intercept Routing—Overflow in an Incoming Call Distribution Group Busy on Busy Intercept Routing—Overflow in an Incoming Call Distribution Group...
Page 60 1.2.2 Incoming Call Distribution Group Features The Busy on Busy feature works when the destination for the Intercept Routing—Overflow in an Incoming Call Distribution Group feature is not assigned in one of the following conditions: There is no space in the Waiting queue. The Queuing Time Table is not assigned and there are no extensions logged-in.
Page 61: Log-In/Log-Out
1.2.2 Incoming Call Distribution Group Features 1.2.2.7 Log-in/Log-out Description Members of an incoming call distribution group can join (Log-in) or leave (Log-out) the group manually. They can leave the group temporarily when they are away from their desks, to prevent calls being sent to their extensions.
Page 62 1.2.2 Incoming Call Distribution Group Features Light Pattern Parameter Usage Red on (All) Used to log in to or out of all After Log-out After Log-in incoming call distribution Operation Operation groups to which the extension user belongs. • If an ICD Group button is assigned, it also shows the log-in/log-out status of the corresponding group. The light pattern is the same as the Log-in/Log-out button that includes the group number.
Page 63 1.2.2 Incoming Call Distribution Group Features → No. of Unanswered Calls for Automatic Log-out → Last Extension Log-out 5.16 [3-5-3] Incoming Call Distribution Group—Miscellaneous— Options—Wrap-up Timer based on 5.14 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List— Wrap-up Timer 6.1 [4-1-1] Wired Extension—Extension Settings—Option 8— Wrap-up Timer 6.5 [4-1-4] Wired Extension—Flexible Button →...
Page 64: Supervisory Feature
1.2.2 Incoming Call Distribution Group Features 1.2.2.8 Supervisory Feature Description An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each member’s status within the incoming call distribution group using a 6-line display PT. Feature Description Incoming Call Queue Monitor The supervisor extension can monitor the status of an incoming call distribution group with the display.
Page 65 1.2.2 Incoming Call Distribution Group Features One supervisor extension can be assigned for each incoming call distribution group, but it need not belong to the group. One extension can be the supervisor extension of more than one incoming call distribution group. •...
Page 66: Call Forwarding (Fwd)/Do Not Disturb (Dnd) Features
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY Description When an extension user cannot answer calls (e.g., he is busy, or not at his desk), it is possible to forward or refuse calls using the following features: Call Forwarding (FWD) Do Not Disturb (DND)
Page 67: Call Forwarding (Fwd)
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3.1.2 Call Forwarding (FWD) Description Extensions and incoming call distribution groups can forward their calls to preset destinations. There are several different types of forwarding, and the circumstances under which the calls are forwarded for each type differ as follows: Type Circumstance...
Page 68 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) [Available Destinations] Condition for Original Extension/ Destination Availability Incoming Call Distribution Group Wired Extension (PT/SLT/ISDN Extension/ ü Only available when FWD to T1-OPX) extension is allowed through COS programming. ü Incoming Call Distribution Group ü...
Page 69 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) – Intercept Routing—Busy/DND (when the destination extension is busy or in DND mode) – Incoming Call Distribution Group—Overflow Incoming call Original destination In the above illustration, forwarding stops at extension E. However, forwarding can go farther in the following cases: –...
Page 70 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) The number of rings before the call is forwarded is programmable for each extension. [Follow Me] • This feature is only available when the original extension has set " Remote Operation by Other Extension"...
Page 71: Do Not Disturb (Dnd)
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3.1.3 Do Not Disturb (DND) Description An extension user can make use of the DND feature. If this feature is set, calls will not arrive at the extension, but will arrive at another extension using the Idle Extension Hunting feature (® 1.2.1 Idle Extension Hunting) or the Intercept Routing—Busy/DND feature (®...
Page 72 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer 1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) Feature Guide...
Page 73: Fwd/Dnd Button, Group Fwd Button
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3.1.4 FWD/DND Button, Group FWD Button Description The FWD/DND fixed button, or a customised flexible button, can display the FWD/DND setting status of the extension. Using this button, the FWD status and DND status of the extension can be temporarily set or cancelled without clearing FWD destination settings.
Page 74 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) The FWD/DND status for trunk calls to that extension can be switched temporarily without clearing the FWD destination. During setting, the LED of the button shows the current trunk call FWD/DND status. The forwarding type and destination for trunk calls can also be set.
Page 75 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) → Ext. No. / Floating Ext. No. (for Group FWD (Both)) → Ext. No. / Floating Ext. No. (for Group FWD (External)) → Ext. No. / Floating Ext. No. (for Group FWD (Internal)) 6.10 [4-2-1] Portable Station—Extension Settings—FWD / DND Reference 6.13 [4-2-3] Portable Station—Flexible Button →...
Page 76: Answering Features
1.4.1 Answering Features 1.4 Answering Features 1.4.1 Answering Features 1.4.1.1 Answering Features—SUMMARY Description An extension user can answer incoming calls by the following methods: Destination Feature Description & Reference At the own Line Preference— A user can select the line seized when going off-hook. extension (PT Incoming ®...
Page 77: Line Preference-Incoming
1.4.1 Answering Features 1.4.1.2 Line Preference—Incoming Description A PT user can select the method used to answer incoming calls from the following three line preferences: Each of these line preferences can be assigned on each extension through personal programming (Preferred Line Assignment—Incoming).
Page 78: Call Pickup
1.4.1 Answering Features 1.4.1.3 Call Pickup Description An extension user can answer a call ringing at any other extension. The following types are available: Type Picking up Call Type Directed A specified extension’s call. Group A call within a specified call pickup group. Call Pickup Deny: Preventing other extensions from picking up calls ringing at your extension is also possible.
Page 79 1.4.1 Answering Features → Directed Call Pickup → Call Pickup Deny Set / Cancel 4.11 [2-7-1] Class of Service—COS Settings—Extension Feature— Call Pickup by DSS 4.17 [2-9] System Options—Option 4 → DSS Key—DSS key mode for Incoming Call → DSS Key—Call Pick-up by DSS key for Direct Incoming Call →...
Page 80: Hands-Free Answerback
1.4.1 Answering Features 1.4.1.4 Hands-free Answerback Description A PT user with a speakerphone can talk to a caller without lifting the handset. If the user receives a call while in Hands-free Answerback mode, a hands-free conversation is established using one of the following methods: Type Answering Method Intercom Call...
Page 81 1.4.1 Answering Features User Manual References 1.3.2 Answering Hands-free (Hands-free Answerback) Feature Guide...
Page 82: Making Call Features
1.5.1 Predialling 1.5 Making Call Features 1.5.1 Predialling Description A display PT user can check and correct the entered number before it is dialled, while on-hook. The call will be initiated after going off-hook. Conditions • Storing the Predialled Number in the Personal Speed Dialling The predialled number can be stored in the Personal Speed Dialling by pressing the AUTO DIAL/STORE button.
Page 83: Automatic Extension Release
1.5.2 Automatic Extension Release 1.5.2 Automatic Extension Release Description After going off-hook, if an extension user fails to dial any digits within a preprogrammed time period, the user will hear a reorder tone. This operation applies to intercom calls only. This feature is also known as Automatic Station Release.
Page 84: Intercom Call
1.5.3 Intercom Call 1.5.3 Intercom Call Description An extension user can call another extension user Conditions • Extension Number/Name Assignment Extension numbers and names are assigned to all extensions. The assigned number and name are shown on display PTs during intercom calls. •...
Page 85 1.5.3 Intercom Call PT Programming Manual References [003] Extension Number [004] Extension Name Feature Guide References 1.20.2 Flexible Buttons User Manual References 1.2.1 Basic Calling 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) 1.13.2 Using the Directories 3.1.2 Settings on the Programming Mode Feature Guide...
Page 86: Trunk Call Features
1.5.4 Trunk Call Features 1.5.4 Trunk Call Features 1.5.4.1 Trunk Call Features—SUMMARY Description An extension user can use the following features when making a trunk call: Feature Description & Reference Emergency Call A user can dial the preprogrammed emergency numbers regardless of the restrictions imposed on the extension.
Page 87: Emergency Call
1.5.4 Trunk Call Features 1.5.4.2 Emergency Call Description An extension user can dial the preprogrammed emergency numbers after seizing a trunk regardless of the restrictions imposed on the extension. Conditions • A specified number of emergency numbers can be stored (some may have default values). •...
Page 88: Account Code Entry
1.5.4 Trunk Call Features 1.5.4.3 Account Code Entry Description An account code is used to identify outgoing trunk calls for accounting and billing purposes. The account code is appended to the SMDR call record. If, for example, a firm uses an account code for each client, the firm can determine what calls were made for the client, and can submit a bill to the client according to the client’s account code on the SMDR call record.
Page 89 1.5.4 Trunk Call Features User Manual References 1.2.1 Basic Calling Feature Guide...
Page 90: Dial Type Selection
1.5.4 Trunk Call Features 1.5.4.4 Dial Type Selection Description The dialling mode (rotary or tone) can be selected for each analogue trunk through system programming regardless of the originating extension (under contract with the telephone company). There are the following modes: Mode Description DTMF (Dual Tone...
Page 91 1.5.4 Trunk Call Features PT Programming Manual References [410] LCOT Dialling Mode [411] LCOT Pulse Rate [412] LCOT DTMF Minimum Duration Feature Guide...
Page 92: Reverse Circuit
1.5.4 Trunk Call Features 1.5.4.5 Reverse Circuit Description A circuit in the PBX can detect the reverse signal from the telephone company when an extension user tries to make a trunk call. This detects the start (a called party goes off-hook) and end (the called party goes on-hook) of an outgoing trunk call.
Page 93: Trunk Busy Out
1.5.4 Trunk Call Features 1.5.4.6 Trunk Busy Out Description The PBX can monitor the loop current sent through analogue trunks, preventing users from seizing trunks where a loop current is not detected. When loop currents are not detected, trunks are set to Busy Out status, and become unable to make or receive calls.
Page 94: Pause Insertion
1.5.4 Trunk Call Features 1.5.4.7 Pause Insertion Description Pressing a PAUSE button inserts a preprogrammed Pause time between digits of a user-dialled number before the number is dialled out, allowing certain numbers separated with a pause to be used to access certain features (e.g., access codes, seizing idles lines, etc.).
Page 95: Host Pbx Access Code (Access Code To The Telephone Company From A Host Pbx)
1.5.4 Trunk Call Features 1.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) Description This PBX can be installed behind an existing PBX (host PBX) by connecting the extension ports of the host PBX to the trunk ports of this PBX (behind PBX). A Host PBX Access code is required for the behind PBX to access the telephone company (e.g., to make outside calls) through the host PBX.
Page 96 1.5.4 Trunk Call Features TRS/Barring checks only the dialled telephone number excluding the Host PBX Access code when accessing the telephone company through the host PBX. (® 1.9.1 Toll Restriction (TRS)/Call Barring (Barring)) • A pause is not automatically inserted between the user-dialled access code and the subsequent digits when the ARS mode is enabled.
Page 97: Special Carrier Access Code
1.5.4 Trunk Call Features 1.5.4.9 Special Carrier Access Code Description If the PBX has access to multiple telephone companies, a Special Carrier Access code assigned through system programming is required every time a trunk call is made without using ARS. A preprogrammed Pause time will be automatically inserted between the user-dialled Special Carrier Access code and the subsequent digits.
Page 98: Seizing A Line Features
1.5.5 Seizing a Line Features 1.5.5 Seizing a Line Features 1.5.5.1 Seizing a Line Features—SUMMARY Description An extension user can select the line seized for making calls by the following methods: Feature Description & Reference Line Preference—Outgoing A user can select the line to be seized when going off-hook. ®...
Page 99: Line Preference-Outgoing
1.5.5 Seizing a Line Features 1.5.5.2 Line Preference—Outgoing Description Through personal programming (Preferred Line Assignment-Outgoing), PT users can select the outgoing line they prefer to originate calls on when going off-hook, from the following line preferences: Line Preference Description ICM/PDN When an extension user goes off-hook, an extension line is selected automatically.
Page 100: Trunk Access
1.5.5 Seizing a Line Features 1.5.5.3 Trunk Access Description The following methods can be used to access a trunk: Method Description Accessing method Idle Line Access (Local Selects an idle trunk Dial the Idle Line Access number, or Access) automatically from the assigned press a L-CO button.
Page 101 1.5.5 Seizing a Line Features PC Programming Manual References 3.4 [1-1] Slot—Port Property - Extension Port— Connection 3.10 [1-1] Slot—Port Property - LCO Port— Connection 3.13 [1-1] Slot—Port Property - BRI Port— Connection 3.15 [1-1] Slot—Port Property - PRI Port— Connection 3.18 [1-1] Slot—Port Property - T1 Port—...
Page 102: Memory Dialling Features
1.6.1 Memory Dialling Features 1.6 Memory Dialling Features 1.6.1 Memory Dialling Features 1.6.1.1 Memory Dialling Features—SUMMARY Description An extension user can store frequently dialled numbers in the PBX extension data and/or the PBX system data. A stored number is dialled automatically with a simple operation. Features Feature Storing Method &...
Page 103 1.6.1 Memory Dialling Features Feature Storing Method & Reference Incoming Call Log Incoming call information is automatically stored. ® 1.18.2 Incoming Call Log Valid Input Display while Input Description Entering 0–9/ /# 0–9/ /# Store the digits and #. PAUSE (Pause) Store a pause by pressing the PAUSE button.
Page 104: One-Touch Dialling
1.6.1 Memory Dialling Features 1.6.1.2 One-touch Dialling Description A PT user can access a person or feature by pressing a single button. This is activated by storing the number (e.g., extension number, telephone number, or feature number) in a One-touch Dialling button. Conditions •...
Page 105: Kx-T7710 One-Touch Dialling
1.6.1 Memory Dialling Features 1.6.1.3 KX-T7710 One-touch Dialling Description The Message button and One-touch buttons on all KX-T7710 telephones connected to the PBX can be customised at once through system programming. The same extension number, telephone number, or feature number will be assigned to the same buttons on each KX-T7710, useful for hotel room extensions or similar applications.
Page 106: Last Number Redial
1.6.1 Memory Dialling Features 1.6.1.4 Last Number Redial Description Every extension automatically saves recently dialled external telephone numbers to allow the same number to be dialled again easily. Automatic Redial: If Last Number Redial is performed in hands-free mode and the called party is busy, redialling will be automatically retried a preprogrammed number of times at preprogrammed intervals.
Page 107 1.6.1 Memory Dialling Features PT Programming Manual References [205] Automatic Redial Repeat Times [206] Automatic Redial Interval Feature Guide References 3.1 Capacity of System Resources User Manual References 1.2.3 Redial 1.13.1 Using the Call Log Feature Guide...
Page 108: Speed Dialling-Personal/System
1.6.1 Memory Dialling Features 1.6.1.5 Speed Dialling—Personal/System Description An extension user can make calls using abbreviated dialling for frequently dialled numbers which are stored in the PBX extension data, or the PBX system data. Personal Speed Dialling is also known as Station Speed Dialling. Conditions [General] •...
Page 109 1.6.1 Memory Dialling Features Feature Guide References 3.1 Capacity of System Resources User Manual References 1.2.2 Easy Dialling 1.13.1 Using the Call Log 1.13.2 Using the Directories 3.1.2 Settings on the Programming Mode 3.3 Customising Your System (System Programming) Feature Guide...
Page 110: Quick Dialling
1.6.1 Memory Dialling Features 1.6.1.6 Quick Dialling Description An extension user can access an extension or feature by simply dialling a 1-4 or 1-8 digit Quick Dialling number. Conditions • Quick Dialling is convenient in cases such as the following: –...
Page 111: Hot Line
1.6.1 Memory Dialling Features 1.6.1.7 Hot Line Description An extension user can set his extension to automatically dial a preprogrammed telephone or extension number whenever he goes off-hook. This feature is also known as Pickup Dialling. If the Hot Line feature is set, a dial tone is generated for a specified Waiting time assigned through system programming when the user goes off-hook.
Page 112: Primary Directory Number (Pdn)/Secondary Directory Number (Sdn) Features
1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension 1.7 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Features 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Description Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are ideal for use between bosses and secretaries.
Page 113 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Light Pattern PDN Button Status SDN Button Status Green on The extension is on a call using the PDN The extension is on a call using the SDN button. button. Slow green A call is on hold using the PDN button.
Page 114 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension A Call From 111-1111 Arrives at Ext. 101 Extn. 101 (Boss) Extn. 102 (Boss) Extn. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off) (Off)
Page 115 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension A Call From 333-3333 Arrives at Ext. 102 Extn. 101 (Boss) Extn. 102 (Boss) Extn. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off) (Off)
Page 116: Delayed Ringing
1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension • If none of an extension’s PDN buttons are idle, DSS buttons of other extensions registered to the PDN extension will turn on red. • Ring Tone Pattern Through system programming, each extension can set ring tone patterns for PDN buttons. Ring tone patterns can be assigned separately for each SDN button.
Page 117 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension → Parameter Selection (for SDN) → Ext. No. / Floating Ext. No. (for SDN) 6.17 [4-3] DSS Console → Type → Parameter Selection (for SDN) → Ext. No. / Floating Ext. No. (for SDN) →...
Page 118: Busy Line/Busy Party Features
1.8.1 Automatic Callback Busy (Camp-on) 1.8 Busy Line/Busy Party Features 1.8.1 Automatic Callback Busy (Camp-on) Description If the destination or line is busy when a call is made, an extension user can set the Automatic Callback Busy feature. The PBX will monitor the status of the destination or trunk and, when it becomes available, will send a callback ringing to the calling extension to inform the user.
Page 119: Executive Busy Override
1.8.2 Executive Busy Override 1.8.2 Executive Busy Override Description Allows an extension user to interrupt an existing call to establish a three-party conference call. Executive Busy Override Deny: It is possible for extension users to prevent their calls from being intercepted by another extension user. Conditions •...
Page 120: Call Monitor
1.8.3 Call Monitor 1.8.3 Call Monitor Description Allows an extension user to listen to a busy extension user’s existing conversation. The user can hear the conversation, but the user’s voice is not heard. If desired, interrupting the call to establish a three-party conference call is available.
Page 121 1.8.3 Call Monitor User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer Feature Guide...
Page 122: Second Call Notification To Busy Extension
1.8.4 Second Call Notification to Busy Extension 1.8.4 Second Call Notification to Busy Extension 1.8.4.1 Second Call Notification to Busy Extension—SUMMARY Description When attempting to call a busy extension (ringing or having a conversation), an extension user can send a Call Waiting indication to the busy extension (Call Waiting).
Page 123 1.8.4 Second Call Notification to Busy Extension Feature Guide References 1.1.3.3 Call Waiting User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer 1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) Feature Guide...
Page 124: Call Waiting Tone
1.8.4 Second Call Notification to Busy Extension 1.8.4.2 Call Waiting Tone Description When an extension user attempts to call a busy extension (ringing or having a conversation), the Call Waiting tone can be sent to the called extension to let him know another call is waiting. Conditions •...
Page 125: Off-Hook Call Announcement (Ohca)
1.8.4 Second Call Notification to Busy Extension 1.8.4.3 Off-hook Call Announcement (OHCA) Description An extension user can talk with a busy extension through the built-in speaker and microphone of the called party’s PT. If the existing call is using a handset, a second conversation is made using the speakerphone and microphone so that the called extension can talk to both parties.
Page 126: Whisper Ohca
1.8.4 Second Call Notification to Busy Extension 1.8.4.4 Whisper OHCA Description An extension user can send a spoken message to a busy extension that will be heard directly by only the called extension user, through the handset, without interrupting the ongoing conversation. The caller cannot hear the ongoing conversation or the called extension user’s reply, unless the called extension user puts the current party on hold and switches to the waiting caller.
Page 127: Toll Restriction (Trs)/Call Barring (Barring) Features
1.9.1 Toll Restriction (TRS)/Call Barring (Barring) 1.9 Toll Restriction (TRS)/Call Barring (Barring) Features 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) Description TRS/Barring can prohibit an extension user from making certain trunk calls by COS programming. It is applied when the user goes off-hook, a trunk is seized and then a dialled number is sent to the trunk. Each COS is programmed to have a TRS/Barring level for each time mode (day/lunch/break/night).
Page 128 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Level 5 Tables for Levels 2 through 5 Tables for Levels 5 through 6 Level 6 Tables for Levels 2 through 6 Table for Level 6 Level 7 Not Programmable Not Programmable ®...
Page 129 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) [Programming Example: COS Settings] Level for Time Mode Level for System Speed COS No. Dialling Lunch Break Night ® 4.11 [2-7-1] Class of Service—COS Settings—TRS— TRS Level—Day, Lunch, Break, Night ® [501] TRS/Barring Level ®...
Page 130 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) [Flowchart] An extension user makes a trunk call. Is the call made by System Speed Dialling ? Is TRS/Barring Override by System Speed Dialling enabled? Checks the TRS/Barring Checks the TRS/Barring level for level for System Speed the time mode of the Dialling of the extension's COS.
Page 131 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Level 3 Table for Level 3 Table for Level 3 Level 4 Table for Level 4 Table for Level 4 Level 5 Table for Level 5 Table for Level 5 Level 6 Table for Level 6 Table for Level 6...
Page 132 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Long distance numbers for Leading number to deny both cities to be allowed, and Level 4 international and long leading number of cellular distance calls phones Conditions CAUTION The software contained in the TRS/Barring feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service.
Page 133 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) If ARS is applied to a dialled number, TRS/Barring will check the user-dialled number (not the modified number by ARS). In this case, a Host PBX Access code and/or a Special Carrier Access code will not be checked.
Page 134 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) Feature Guide References 1.5.5.3 Trunk Access 1.6.1.5 Speed Dialling—Personal/System 1.9.3 Extension Dial Lock 1.10.1 Automatic Route Selection (ARS) 2.2.1 Class of Service (COS) 2.2.4 Time Service 3.1 Capacity of System Resources Feature Guide...
Page 135: Budget Management
1.9.2 Budget Management 1.9.2 Budget Management Description Limits the telephone usage to a preprogrammed budget on an extension basis. If the amount of the call charge reaches the limit, an extension user cannot make further trunk calls. An extension assigned as the manager may increase the limit or clear the amount of the call charge.
Page 136: Extension Dial Lock
1.9.3 Extension Dial Lock 1.9.3 Extension Dial Lock Description An extension user can change the TRS/Barring level of the telephone (® 1.9.1 Toll Restriction (TRS)/Call Barring (Barring)) so that other users cannot make inappropriate trunk calls. An extension personal identification number (PIN) is used to unlock the telephone (® 1.28.1 Extension Personal Identification Number (PIN)).
Page 137: Dial Tone Transfer
1.9.4 Dial Tone Transfer 1.9.4 Dial Tone Transfer Description An extension assigned as the manager can change the TRS/Barring level (® 1.9.1 Toll Restriction (TRS)/Call Barring (Barring)) for an extension user temporarily. After that, the extension user can make his call. [Example] An extension user can call a manager to release the restriction on outgoing calls (e.g., international calls).
Page 138: Walking Cos
1.9.5 Walking COS 1.9.5 Walking COS Description A user can enter his extension number and extension personal identification number (PIN) (® 1.28.1 Extension Personal Identification Number (PIN)) at another extension, to make the following types of call using his Class of Service, including TRS level, overriding the other extension’s Class of Service.
Page 139 1.9.5 Walking COS Feature Guide References 1.17.6 Direct Inward System Access (DISA) 2.2.1 Class of Service (COS) User Manual References 1.2.7 Calling without Restrictions 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) Feature Guide...
Page 140: Verification Code Entry
1.9.6 Verification Code Entry 1.9.6 Verification Code Entry Description An extension user can enter a verification code when calling from his own or any other extension, to change the TRS/Barring level (® 1.9.1 Toll Restriction (TRS)/Call Barring (Barring)) or to identify the call for accounting and billing purposes.
Page 141 1.9.6 Verification Code Entry ® [122] Verification Code Personal Identification Number (PIN) ® 8.3 [6-3] Verification Code— COS Number ® [123] Verification Code COS Number ® 8.3 [6-3] Verification Code— Itemised Billing Code for ARS ® 8.3 [6-3] Verification Code— Budget Management PC Programming Manual References 4.4 [2-3] Timers &...
Page 142: Automatic Route Selection (Ars) Features
1.10.1 Automatic Route Selection (ARS) 1.10 Automatic Route Selection (ARS) Features 1.10.1 Automatic Route Selection (ARS) Description ARS automatically selects the carrier available at the time an outgoing trunk call is made according to preprogrammed settings. The dialled number will be checked and modified to connect the appropriate carrier. [Carrier Selection Procedure Flowchart] The numbers in the flowchart correspond to the [Programming Procedures] on the following pages.
Page 143 1.10.1 Automatic Route Selection (ARS) It is possible to select whether ARS operates when an extension user makes a call using any Idle Line Access method or when an extension user makes a call using any Trunk Access method. (® 1.5.5.3 Trunk Access) ®...
Page 144 1.10.1 Automatic Route Selection (ARS) Corresponding Routing Dialled Number Description Plan Table No. 039-654-321 "039" is found in location 0001 and the Inter-digit time expired before the seventh digit is received. The Routing Plan Table 1 is selected after the Inter-digit time expired.
Page 145 1.10.1 Automatic Route Selection (ARS) Removed Number of Digits : Assign the number of digits to remove from the beginning of the user-dialled number. ® 10.6 [8-5] Carrier—Carrier— Removed Number of Digits ® [352] ARS Removed Number of Digits for Carrier Access Carrier Access Code : Assign the code to access the carrier.
Page 146 1.10.1 Automatic Route Selection (ARS) Authorisation Code for a Tenant An Authorisation code can be assigned for each carrier and each tenant. ® 10.6 [8-5] Carrier—Authorisation Code for Tenant Authorisation Code for a Trunk Group An Authorisation code can be assigned for each trunk group and each carrier. ®...
Page 147 1.10.1 Automatic Route Selection (ARS) 6.10 [4-2-1] Portable Station—Extension Settings—Option 1— ARS Itemised Code 8.3 [6-3] Verification Code— Itemised Billing Code for ARS Section 10 [8] ARS 13.1 [11-1] Main—SMDR Options— SMDR Options—ARS Dial PT Programming Manual References [320] ARS Mode [321] ARS Leading Number [322] ARS Routing Plan Table Number [325] ARS Exception Number...
Page 148: Conversation Features
1.11.1 Hands-free Operation 1.11 Conversation Features 1.11.1 Hands-free Operation Description A PT user can talk to another party without lifting the handset. Pressing specific buttons (e.g., REDIAL) automatically activates hands-free mode. PC Programming Manual References 4.4 [2-3] Timers & Counters—Dial / IRNA / Recall / Tone— Tone Length—Reorder Tone for PT Hands-free 6.1 [4-1-1] Wired Extension—Extension Settings—Option 4—...
Page 149: Off-Hook Monitor
1.11.2 Off-hook Monitor 1.11.2 Off-hook Monitor Description A PT user can let others listen to the user’s conversation through the built-in speaker, during a conversation using the handset. Conditions • Capable Telephone – KX-DT300 series – KX-T7600 series – KX-NT series •...
Page 150: Mute
1.11.3 Mute 1.11.3 Mute Description During a conversation, a PT user can disable the speaker microphone or the handset microphone to consult privately with others while listening to the other party on the phone through the built-in speaker or the handset receiver.
Page 151: Headset Operation
1.11.4 Headset Operation 1.11.4 Headset Operation Description This PBX allows the use of headset-compatible PTs. A PT user can talk to another party without lifting the handset. This feature is also known as Handset/Headset Selection. For connection and operation, refer to the Operating Instructions for the headset. Conditions •...
Page 152: Data Line Security
1.11.5 Data Line Security 1.11.5 Data Line Security Description Setting Data Line Security at an extension protects communications between the extension and the other party from being interrupted by signals such as Call Waiting, Hold Recall and Executive Busy Override. An extension that is using a connected data device (e.g., a fax machine) can set this feature to maintain secure data transmission by preventing tones or interruptions from other extensions during communication.
Page 153: Flash/Recall/Terminate
1.11.6 Flash/Recall/Terminate 1.11.6 Flash/Recall/Terminate Description The FLASH/RECALL button (Flash/Recall mode or Terminate mode) or Terminate button (Terminate mode) is used when a PT user disconnects the current call and originates another call without hanging up first. It performs the same function as going on-hook and then going off-hook. [Explanation of Each Mode] Flash/Recall Mode: Disconnects the line.
Page 154 1.11.6 Flash/Recall/Terminate Feature Guide References 1.20.2 Flexible Buttons Feature Guide...
Page 155: External Feature Access (Efa)
1.11.7 External Feature Access (EFA) 1.11.7 External Feature Access (EFA) Description Normally, an extension user can only access features within the PBX. However, when performing External Feature Access (EFA) the extension user performs features outside of the PBX, such as using the transfer services of the telephone company or host PBX.
Page 156 1.11.7 External Feature Access (EFA) User Manual References 1.10.4 If a Host PBX is Connected Feature Guide...
Page 157: Trunk Call Limitation
1.11.8 Trunk Call Limitation 1.11.8 Trunk Call Limitation Description Trunk calls are limited by the following features: Feature Description Extension-to-Trunk Call If a call between an extension user and an outside party is Duration established, the call duration can be restricted by a system timer selected for each trunk group.
Page 158 1.11.8 Trunk Call Limitation PT Programming Manual References [472] Extension-to-Trunk Call Duration [473] Trunk-to-Trunk Call Duration [502] Trunk Call Duration Limitation Feature Guide References 2.2.1 Class of Service (COS) Feature Guide...
Page 159: Parallelled Telephone
1.11.9 Parallelled Telephone 1.11.9 Parallelled Telephone Description Multiple telephones can be connected to the same port. This is useful to increase the number of telephones without additional extension cards. The combinations and features of the parallelled telephones are described below. Features Descriptions Connections...
Page 160 1.11.9 Parallelled Telephone Installation Manual References 1.3.3 System Capacity 2.7.2 Digital EXtra Device Port (Digital XDP) Connection PC Programming Manual References 3.4 [1-1] Slot—Port Property - Extension Port Feature Guide...
Page 161: Calling Party Control (Cpc) Signal Detection
1.11.10 Calling Party Control (CPC) Signal Detection 1.11.10 Calling Party Control (CPC) Signal Detection Description The Calling Party Control (CPC) signal is an on-hook indication (disconnect signal) sent from the analogue trunk when the other party hangs up. To maintain efficient utilisation of trunks, the PBX monitors their state and when CPC signal is detected from a line, disconnects the line and alerts the extension with a reorder tone.
Page 162: Transferring Features
1.12.1 Call Transfer 1.12 Transferring Features 1.12.1 Call Transfer Description An extension user can transfer a call to another extension or an outside party. The following features are available: Feature Transferring method With Announcement Transfer is completed after announcing the destination party. Transfer is completed without an announcement.
Page 163 1.12.1 Call Transfer Transfer Recall for Call Transfer without Announcement If the transfer destination does not answer within the preprogrammed Transfer Recall time, the call will be redirected to the Transfer Recall destination assigned to the extension which transferred the call. If the transfer destination has a destination set as Intercept Routing—No Answer, the call will be routed to that destination.
Page 164 1.12.1 Call Transfer Destination Availability DISA Analogue/ISDN Remote Maintenance Idle Line Access no. + Phone no. Trunk Group Access no. + Trunk Group no. + Phone no. Other PBX Extension (TIE with no PBX Code) Other PBX Extension (TIE with PBX Code) If the transfer destination does not answer, the call is sent to Voice Mail and a message can be recorded in the mailbox of the transfer destination.
Page 165 1.12.1 Call Transfer 6.10 [4-2-1] Portable Station—Extension Settings—Option 1— Transfer Recall Destination PT Programming Manual References [201] Transfer Recall Time [503] Call Transfer to Trunk [712] Music for Transfer Feature Guide References 2.2.1 Class of Service (COS) User Manual References 1.4.1 Transferring a Call (Call Transfer) Feature Guide...
Page 166: Holding Features
1.13.1 Call Hold 1.13 Holding Features 1.13.1 Call Hold Description An extension user can put a call on hold. The following features are available depending on the result. Feature Description Regular Hold Any extension can retrieve a held call. Exclusive Call Hold Only the extension user who held the call can retrieve it.
Page 167 1.13.1 Call Hold Hold Transfer to Hold (to be Retrieved from Transfer to Trunk Extension Another Extension) Flashing the Flashing the hookswitch Flashing the Flashing the hookswitch hookswitch hookswitch Mode 2 Hold Feature No. (Default) Hold Feature No. Trunk Access No. Extension No.
Page 168 1.13.1 Call Hold User Manual References 1.4.2 Holding a Call Feature Guide...
Page 169: Call Park
1.13.2 Call Park 1.13.2 Call Park Description An extension user can place a call into a common parking zone of the PBX. The Call Park feature can be used as a transferring feature; this releases the user from the parked call to perform other operations. The parked call can be retrieved by any extension user.
Page 170 1.13.2 Call Park 6.17 [4-3] DSS Console → Type → Parameter Selection (for Call Park) → Optional Parameter (Ringing Tone Type Number) (for Call Park) Feature Guide References 1.20.2 Flexible Buttons 3.1 Capacity of System Resources User Manual References 1.4.2 Holding a Call Feature Guide...
Page 171: Call Splitting
1.13.3 Call Splitting 1.13.3 Call Splitting Description During a conversation, an extension user can call another extension while putting the original party on Consultation Hold. The extension user can then alternate between the two parties and/or connect the original party with the third party. Conditions •...
Page 172: Music On Hold
1.13.4 Music on Hold 1.13.4 Music on Hold Description Music can be played to a party that has been put on hold. The following music sources are available: Internal music source External music source Cyclic tone Music Source Assignment BGM1, BGM2, and cyclic tone can be selected as Music on Hold through system programming. External music port 1 is assigned to BGM 1.
Page 173 1.13.4 Music on Hold PT Programming Manual References [710] Music Source Selection for BGM2 [711] Music on Hold Feature Guide References 2.2.3 Tenant Service Feature Guide...
Page 174: Conference Features
1.14.1 Conference Features 1.14 Conference Features 1.14.1 Conference Features 1.14.1.1 Conference Features—SUMMARY Description A conference call allows a conversation between three or more parties simultaneously. The following features are available to establish a conference call: Feature Description & Reference Conference During a two-party conversation, an extension user can add other parties to establish a conference call with up to eight parties.
Page 175: Conference
1.14.1 Conference Features 1.14.1.2 Conference Description An extension user can establish a conference call by adding additional parties to an already existing two-party conversation. This PBX supports three-party through eight-party conference calls. Conferences with more than four parties are only possible when a PT or PS user originates the conference. Unattended Conference: The conference originator can leave the conference and allow other parties to continue.
Page 176 1.14.1 Conference Features 6.5 [4-1-4] Wired Extension—Flexible Button— Type 6.13 [4-2-3] Portable Station—Flexible Button— Type 6.17 [4-3] DSS Console— Type Feature Guide References 1.20.2 Flexible Buttons 3.1 Capacity of System Resources User Manual References 1.4.5 Multiple Party Conversation Feature Guide...
Page 177: Privacy Release
1.14.1 Conference Features 1.14.1.3 Privacy Release Description By default, all conversations which take place on trunks, extension lines and doorphone lines are protected by privacy (Automatic Privacy). Privacy Release allows a PT/PS user to suspend Automatic Privacy for an existing trunk call on the S-CO button in order to establish a three-party call.
Page 178: Paging Features
1.15.1 Paging 1.15 Paging Features 1.15.1 Paging Description An extension user can make a voice announcement to many destinations simultaneously. The message is announced over the built-in speakers of PTs and/or external speakers (external pagers) which belong to the paging group. Up to two external pagers can be connected. The paged person can answer the page from a nearby telephone.
Page 179 1.15.1 Paging Conditions • Extensions which cannot be paged are: – – SLTs – Ringing or busy PTs – PTs in Paging Deny mode – PTs in Paging DND mode These extensions cannot be paged but can answer the page. •...
Page 180: Broadcasting Features
1.16.1 Broadcasting 1.16 Broadcasting Features 1.16.1 Broadcasting Description A PT user can call multiple parties, assigned as members of a group (broadcasting group), to make a voice announcement. After one member answers the call, the caller can begin to make an announcement. Other members’...
Page 181 1.16.1 Broadcasting Button Function CONF (Conference) Establishes a conversation with the current members in the order assigned in the broadcasting group. Pressing this button again will add the next available member in the group to the conversation. TRANSFER Removes the member who joined the conversation last. The member can still listen to the announcement.
Page 182: Optional Device Features
1.17.1 Doorphone Call 1.17 Optional Device Features 1.17.1 Doorphone Call Description It is possible to connect doorphones directly to the PBX. When a visitor presses the call button on a doorphone, the doorphone calls a preprogrammed destination (extension or outside party). In addition, extension users can dial the preset number of a doorphone to call that doorphone.
Page 183 1.17.1 Doorphone Call PT Programming Manual References [720] Doorphone Call Destination [729] Doorphone Number Reference User Manual References 1.10.1 If a Doorphone/Door Opener is Connected Feature Guide...
Page 184: Door Open
1.17.2 Door Open 1.17.2 Door Open Description An extension user can unlock the door for a visitor using his telephone. The door can be unlocked by extension users who are allowed to unlock the door through COS programming. However, while engaged on a doorphone call, any extension user can unlock the door to let the visitor in (® 1.17.1 Doorphone Call).
Page 185: Trunk Answer From Any Station (Tafas)
1.17.3 Trunk Answer From Any Station (TAFAS) 1.17.3 Trunk Answer From Any Station (TAFAS) Description When a call is received at the floating extension number assigned to the external pager, a ring tone is sent through the pager. Any extension user can then answer the call. Conditions •...
Page 186: Background Music (Bgm)
1.17.4 Background Music (BGM) 1.17.4 Background Music (BGM) Description A PT user can listen to BGM through the built-in speaker while on-hook and idle. BGM—External: BGM can also be broadcast in the office through the external pagers, this can be turned on and off by an extension assigned as the manager.
Page 187: Outgoing Message (Ogm)
1.17.5 Outgoing Message (OGM) 1.17.5 Outgoing Message (OGM) Description An extension assigned as the manager (manager extension) can record outgoing messages (OGMs) for the following features: Feature Usage & Reference Direct Inward System Access When a call arrives on a DISA line, the caller will hear a message. (DISA) ®...
Page 188 1.17.5 Outgoing Message (OGM) Recording Time with the Recording Time with the MSG4 Recording Quality ESVM2/ESVM4 Card Card about 120 minutes about 8 minutes When cards of different types are installed, the shortest recording time is used. For example, if an ESVM4 card and an MSG4 card are installed, the maximum recording time at default will be about 8 minutes.
Page 189 1.17.5 Outgoing Message (OGM) PT Programming Manual References [631] Sequences in Queuing Time Table [730] Outgoing Message (OGM) Floating Extension Number Feature Guide References 1.17.8 Built-in Simplified Voice Message (SVM) 3.1 Capacity of System Resources User Manual References 2.1.5 Recording Outgoing Messages (OGM) Feature Guide...
Page 190: Direct Inward System Access (Disa)
1.17.6 Direct Inward System Access (DISA) 1.17.6 Direct Inward System Access (DISA) Description An outside caller can access specific PBX features as if the caller is an SLT extension user in the PBX, when the incoming call destination is a DISA floating extension number assigned to each DISA message. The caller can have direct access to features such as: •...
Page 191 1.17.6 Direct Inward System Access (DISA) DISA Security Mode and Available Features If the DISA AA service is not employed, the caller may access the PBX features by entering the feature numbers. To prevent others from accessing the PBX features, it is possible to assign DISA security. →...
Page 192 1.17.6 Direct Inward System Access (DISA) → DISA—Intercept Timer—Day, Lunch, Break, Night → DISA—Disconnect Timer after Intercept ® 6.1 [4-1-1] Wired Extension—Extension Settings—Intercept Destination— Intercept Destination—When called party does not answer—Day, Lunch, Break, Night ® 6.10 [4-2-1] Portable Station—Extension Settings—Intercept Destination— Intercept Destination—When called party does not answer—Day, Lunch, Break, Night ®...
Page 193 1.17.6 Direct Inward System Access (DISA) SMDR The call information for DISA is recorded as the one of the DISA floating extension numbers. (® 1.26.1 Station Message Detail Recording (SMDR)) [Flowchart] A DISA call from an outside party is received. Is there a port available? The call is routed to an operator, etc.
Page 194 1.17.6 Direct Inward System Access (DISA) Continued from previous page No Security None None None None Trunk Security All Security Is the dialled number an extension number or floating extension number? Is the Walking COS/Verification Code Entry feature number dialled for Security Mode Override? What is the dialled number? Is the correct...
Page 195 1.17.6 Direct Inward System Access (DISA) Continued from previous page Continued from previous page What method is assigned for DISA Intercept Is an Intercept Routing DND? Routing Busy destination assigned? The call is routed to Intercept Routing Busy tone the intercept destination. (Intercept Routing Busy) Does the caller Is a DISA Busy...
Page 196 1.17.6 Direct Inward System Access (DISA) → 4.4 [2-3] Timers & Counters—DISA / Door / Reminder / U. Conf— DISA—Mute & OGM Start Timer after answering • End of Call Detection If a call through DISA is routed to a trunk, DISA can be used to detect the end of the call. This function can be disabled through system programming.
Page 197 1.17.6 Direct Inward System Access (DISA) It is possible to set the DISA Reorder Tone Duration time. This specifies the length of time that a reorder tone will be sent to the caller. When the timer expires, the call will be disconnected. Call Retry is possible during the DISA Reorder Tone Duration time.
Page 198 1.17.6 Direct Inward System Access (DISA) 7.4 [5-3-2] Voice Message—DISA Message PT Programming Manual References [209] DISA Delayed Answer Time [210] DISA Trunk-to-Trunk Call Prolong Time [211] DISA Intercept Time [475] DISA Silence Detection [476] DISA Continuous Signal Detection [477] DISA Cyclic Signal Detection [604] Extension Intercept Destination [730] Outgoing Message (OGM) Floating Extension Number [731] Outgoing Message (OGM) Name...
Page 199: Automatic Fax Transfer
1.17.7 Automatic Fax Transfer 1.17.7 Automatic Fax Transfer Description The PBX can distinguish between fax calls and other types of calls arriving on DISA lines, and automatically transfer fax calls to preprogrammed destinations. When a call arrives on a DISA line, an OGM is played (® 1.17.5 Outgoing Message (OGM)).
Page 200 1.17.7 Automatic Fax Transfer PC Programming Manual References 7.4 [5-3-2] Voice Message—DISA Message— Fax Extension Feature Guide References 1.17.6 Direct Inward System Access (DISA) Feature Guide...
Page 201: Built-In Simplified Voice Message (Svm)
1.17.8 Built-in Simplified Voice Message (SVM) 1.17.8 Built-in Simplified Voice Message (SVM) Description Installing an optional Simplified Voice Message (ESVM) card in the PBX allows the PBX to provide answering machine features. Features for an extension user with a message box: An extension user can record a personal greeting message to greet a caller and ask him to leave a voice message.
Page 202 1.17.8 Built-in Simplified Voice Message (SVM) Recording Quality Recording Time with the ESVM2/ESVM4 Card High about 20 minutes Middle about 60 minutes (default) about 120 minutes When an ESVM card is used for the OGM feature, the recording quality can be set separately (® 1.17.5 Outgoing Message (OGM)).
Page 203: Message Notification
1.17.8 Built-in Simplified Voice Message (SVM) If a call is received at extension 101 and cannot be answered: In day mode: the call will be redirected to extension 102. In lunch/break/night mode: the call will be redirected to the ESVM card, and a voice message will be recorded to the message box.
Page 204 1.17.8 Built-in Simplified Voice Message (SVM) automatically. After the last voice message in a message box has finished playing, the voice messages will begin playing from the most recent voice message again. When all voice messages have been played this time, the extension user will hear dial tone 4, and the line will be disconnected automatically.
Page 205 1.17.8 Built-in Simplified Voice Message (SVM) the number of voice messages for an extension exceeds the limit. the destination of a call has been changed more than once. the desired message box is already in use by another user. a call is received at an ICD Group, and the message box of the first extension assigned to that group is not available, or no extension is assigned as the first member of the group.
Page 206 1.17.8 Built-in Simplified Voice Message (SVM) → SVM—Dial Tone Continuous Time 4.8 [2-6-1] Numbering Plan—Main—Features— Simplified Voice Message Access 5.1 [3-1-1] Trunk Group—TRG Settings—Tone Detection → Simplified Voice Message Tone Detection—Silence → Simplified Voice Message Tone Detection—Continuous → Simplified Voice Message Tone Detection—Cyclic 6.1 [4-1-1] Wired Extension—Extension Settings—Option 6—...
Page 207: External Sensor
1.17.9 External Sensor 1.17.9 External Sensor Description External sensing devices, such as security alarms or smoke detectors, can be connected to the PBX. When the PBX receives input from a sensor, a call is made to the preset destination, alerting the extension user. The available destinations of a sensor call are as follows: [Available Destinations] Destination...
Page 208 1.17.9 External Sensor – Hands-free Answerback (® 1.4.1.4 Hands-free Answerback) – Consultation Hold/Call Hold (® 1.13.1 Call Hold) – Call Transfer (® 1.12.1 Call Transfer) – Executive Busy Override (® 1.8.2 Executive Busy Override) • Sensor call information is output on SMDR. Installation Manual References 2.6.1 OPB3 Card (KX-TDA0190) 2.6.4 EIO4 Card (KX-TDA0164)
Page 209: External Relay Control
1.17.10 External Relay Control 1.17.10 External Relay Control Description By turning external device relays on and off, the PBX can control external devices such as alarms. When an extension user enters the External Relay Control feature number, the specified relay turns on for a preprogrammed length of time.
Page 210: Caller Id Features
1.18.1 Caller ID 1.18 Caller ID Features 1.18.1 Caller ID Description The PBX receives caller information, such as the caller’s name and telephone number, through the trunk. This information can then be shown on the displays of PTs, PSs, or SLTs that support FSK-type Caller ID. The PBX can modify a received number according to preprogrammed tables, so that an extension user can easily use the received number to call the caller back.
Page 211 1.18.1 Caller ID This PBX supports 4 modification tables, each of which can be used for any number of trunk groups. Each table has 10 locations for local/international calls and one for long distance calls. The PBX checks the local/ international call data first.
Page 212 1.18.1 Caller ID <Modification Flowchart> A trunk call with the caller's information is received. Checks the Table Selection. Table 1 Is the area code found in local/international call data Yes: in the modification table? e.g., 00987654321 e.g., 3344556677 Checks the local/ international call data.
Page 213 1.18.1 Caller ID ® [001] System Speed Dialling Number ® 8.1 [6-1] System Speed Dial— Name ® [002] System Speed Dialling Name ® 8.1 [6-1] System Speed Dial— CLI Destination Caller’s Name Reference A name can also be shown on the display or SMDR. The PBX searches for the name in the following order: Personal Speed Dialling data of the original called extension System Speed Dialling (Caller ID) Table Caller ID name received from the public line (Caller ID Name Reference)
Page 214 1.18.1 Caller ID PT Programming Manual References [001] System Speed Dialling Number [002] System Speed Dialling Name [490] Caller ID Signal Type Feature Guide References 1.6.1.5 Speed Dialling—Personal/System 1.26.1 Station Message Detail Recording (SMDR) Feature Guide...
Page 215: Incoming Call Log
1.18.2 Incoming Call Log 1.18.2 Incoming Call Log Description When an incoming public trunk call with the caller’s information (e.g., Caller ID) is directed to an extension, the information is automatically recorded in the call log of the called extension. This information is shown on the telephone display and is used for confirming the caller, calling back, or storing the number and name in the Personal Speed Dialling.
Page 216 1.18.2 Incoming Call Log When storing the number and name into Personal Speed Dialling from the call log information, the Idle Line Access number is automatically attached to the telephone number. • Incoming Call Log Memory The total memory for the Incoming Call Log is determined in the PBX. The maximum number that can be logged for each extension and incoming call distribution group is also determined through system programming.
Page 217: Message Features
1.19.1 Message Waiting 1.19 Message Features 1.19.1 Message Waiting Description An extension user can notify another extension user that he wishes to talk to the user. The notified extension user can return the call or listen to the messages recorded by the Voice Processing System (VPS) or Built-in Simplified Voice Message feature.
Page 218 1.19.1 Message Waiting [SLT Message Waiting Lamp Light Patterns] 5.12 s 1.28 s Pattern 1 5.12 s 1.28 s Pattern 2 512 ms 5.12 s 1.28 s Pattern 3 256 ms 2.56 s 768 ms Pattern 4 256 ms 5.12 s 768 ms Pattern 5 256 ms...
Page 219 1.19.1 Message Waiting 10.24 s 10.24 s 20.48 s t=1.28 s Pattern 11 10.24 s 10.24 s 20.48 s t=1.28 s Pattern 12 • It is possible to set Message Waiting while hearing a ringback tone, busy tone, or DND tone. •...
Page 220: Absent Message
1.19.2 Absent Message 1.19.2 Absent Message Description An extension user can set or select a message (e.g., the reason for absence) to be displayed on his telephone. When a display PT user calls the extension, the message is shown on the caller’s telephone. The following messages can be programmed as desired: Message Type...
Page 221 1.19.2 Absent Message User Manual References 1.6.3 Showing a Message on the Caller’s Telephone Display (Absent Message) 3.1.2 Settings on the Programming Mode Feature Guide...
Page 222: Proprietary Telephone (Pt) Features
1.20.1 Fixed Buttons 1.20 Proprietary Telephone (PT) Features 1.20.1 Fixed Buttons Description PTs, DSS Consoles, and Add-on Key Modules are provided with the following feature/Line Access buttons: Depending on your device type, some buttons may not be provided. As for buttons on PSs, please refer to the Operating Instructions for each PS. [PT and Add-on Key Module] Button Usage...
Page 223: Dss Console
1.20.1 Fixed Buttons Button Usage Used to transfer a call to another party. TRANSFER Used to make or receive a trunk call or can be Flexible CO (Trunk) reassigned to a different Trunk Access button (Default: S-CO) or to another feature button. Used to make or receive intercom calls.
Page 224: Flexible Buttons
1.20.2 Flexible Buttons 1.20.2 Flexible Buttons Description You can customise the flexible buttons on PTs, Add-on Key Modules, and PSs through either system or personal programming. They can then be used to make or receive intercom or trunk calls or be used as feature buttons, as follows: [Button Usage] Button...
Page 225 1.20.2 Flexible Buttons Button Usage Wrap-up Used to switch the Wrap-up/Not Ready and Ready modes. System Alarm Used to confirm a PBX error. Time Service Used to switch the assigned time modes: day, lunch, break or night. Also used to check the current time mode status. Answer Used to answer an incoming call.
Page 226 1.20.2 Flexible Buttons Button Usage Secondary Directory Number Used to show the current status of another extension, call the (SDN) extension, and pick up or transfer calls to it. (® 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension) One-touch Feature Setting Buttons: Pressing these buttons while on-hook changes the feature settings. The new mode will be displayed for a preprogrammed time period.
Page 227: Led Indication
1.20.3 LED Indication 1.20.3 LED Indication Description The LED (Light Emitting Diode) of the Message/Ringer Lamp and following buttons (Line Status Buttons and Corresponding Extension Status Button) show line conditions with a variety of light patterns. Line Status Buttons: S-CO, G-CO, L-CO, INTERCOM, ICD Group, PDN Corresponding Extension Status Button: DSS, SDN Light Pattern of the Message/Ringer Lamp [DPT]...
Page 228 1.20.3 LED Indication Line Status Button Incoming Call Light Intercom Trunk Status Distribution Pattern Line Status Group Line Status S-CO G-CO L-CO INTERCOM ICD Group Rapid red Incoming call to the incoming call distribution — flashing group in Ring distribution method For information on the light patterns of PDN and SDN buttons, refer to 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension.
Page 229 1.20.3 LED Indication Feature Guide References 1.2.2.2 Group Call Distribution 1.2.2.7 Log-in/Log-out 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.13.1 Call Hold 1.14.1.2 Conference 1.14.1.3 Privacy Release Feature Guide...
Page 230: Display Information
®102:Mike These can be displayed in Original Destination, if the call is turn by pressing the forwarded TRANSFER button or Panasonic DDI/DID/MSN name DISP Soft button during a call. Call charge fee during a trunk call. The currency, position of 12.35...
Page 231 1.20.4 Display Information 6.10 [4-2-1] Portable Station—Extension Settings—Option 5 → Display Language → Incoming Call Display → Automatic LCD Switch when Start Talking 8.2 [6-2] Hotel & Charge—Charge → Charge Options—Digits After Decimal Point → Charge Options—Currency → Charge Options—Currency Display Position 12.1 [10-1] CO Line Settings—...
Page 232: Integrated Services Digital Network (Isdn) Service Features
1.21.1 Integrated Services Digital Network (ISDN) 1.21 Integrated Services Digital Network (ISDN) Service Features 1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.1 Integrated Services Digital Network (ISDN)—SUMMARY Description ISDN is a digital switching and transmission network. ISDN transmits voice, data, and image in digital format. ISDN lines, if available, can be connected to public line (trunk), private line (QSIG), or ISDN terminal devices (extension).
Page 233 1.21.1 Integrated Services Digital Network (ISDN) Service Description & Reference Calling Line Identification Sends the caller’s telephone number to the network when making Presentation (CLIP) a call. The called party can see the number on his telephone display before answering the call. ®...
Page 234 1.21.1 Integrated Services Digital Network (ISDN) Service Description & Reference Malicious Call Identification An extension user can ask the telephone company to trace a (MCID) malicious caller. Information on the malicious call will be received later on. ® 1.21.1.9 Malicious Call Identification (MCID) Completion of Calls to Busy If a call is made to an outside party and the party is busy, an Subscriber (CCBS)
Page 235 1.21.1 Integrated Services Digital Network (ISDN) • Network Type (BRI only) Each BRI port can be set to the requirements of each country/area. ® 3.13 [1-1] Slot—Port Property - BRI Port—Network— Network Type ® [420] BRI Network Type • L1 Active Mode and L2 Data Link Mode (BRI only) The active mode of Layer 1 (L1) and the data link mode of Layer 2 (L2) can be selected individually (Permanent or Call by Call) on an ISDN port basis.
Page 236 1.21.1 Integrated Services Digital Network (ISDN) Feature Guide References 1.30.4 QSIG Standard Features Feature Guide...
Page 237: Calling/Connected Line Identification Presentation (Clip/Colp)
1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.2 Calling/Connected Line Identification Presentation (CLIP/ COLP) Description Calling Line Identification Presentation (CLIP): The PBX can send a preprogrammed telephone number to the network when an extension user makes a call. The called party can see the number on his telephone display before answering the call. Connected Line Identification Presentation (COLP): The PBX sends a preprogrammed telephone number to the network when the extension user answers an incoming call.
Page 238 1.21.1 Integrated Services Digital Network (ISDN) Conditions • The availability of this feature is dependent on the contract with the telephone company. • CLIP/COLP features comply with the following European Telecommunication Standard (ETS) specifications: – ETS 300 092 Calling Line Identification Presentation (CLIP) supplementary service. –...
Page 239 1.21.1 Integrated Services Digital Network (ISDN) →ISDN CLIP— CLIR →ISDN CLIP— COLR 6.13 [4-2-3] Portable Station—Flexible Button— Type 6.17 [4-3] DSS Console— Type PT Programming Manual References [003] Extension Number [422] BRI Subscriber Number [606] CLIP/COLP Number Feature Guide References 1.20.2 Flexible Buttons User Manual References 1.8.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line...
Page 240: Advice Of Charge (Aoc)
1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.3 Advice of Charge (AOC) Description The PBX can receive the call charge information on ISDN lines from the telephone company. There are the following types: Type Description Advice of Charge During AOC is received during the call and when the call is completed. Call (AOC-D) Advice of Charge AOC is received when the call is completed.
Page 241: Call Forwarding (Cf)-By Isdn (P-Mp)
1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.4 Call Forwarding (CF)—by ISDN (P-MP) Description An extension user can forward the incoming ISDN call to another outside party using the ISDN service of the telephone company, instead of the PBX feature, when the call is received through an ISDN line. Extension users can set the forward destination to the network on an MSN basis.
Page 242 1.21.1 Integrated Services Digital Network (ISDN) • The feature requires the MSN service. (® 1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service) • COS programming determines the extensions that are able to use this feature. PC Programming Manual References 4.8 [2-6-1] Numbering Plan—Main—Features— ISDN-FWD (MSN) Set / Cancel / Confirm 4.11 [2-7-1] Class of Service—COS Settings—CO &...
Page 243: Call Forwarding (Cf)-By Isdn (P-P)
1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.5 Call Forwarding (CF)—by ISDN (P-P) Description An extension user can forward the incoming ISDN call to another outside party using the ISDN service of the telephone company, instead of the PBX feature, when the call is received through an ISDN line. The network directly forwards the call to the destination which the extension user has set in the PBX as the forward destination of trunk calls;...
Page 244 1.21.1 Integrated Services Digital Network (ISDN) Feature Guide References 1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY 1.3.1.2 Call Forwarding (FWD) User Manual References 1.6.1 Forwarding Calls Feature Guide...
Page 245: Call Hold (Hold)-By Isdn
1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.6 Call Hold (HOLD)—by ISDN Description An ISDN call can be put on hold using the ISDN service of the telephone company, instead of the PBX feature. This can be a part of a Call Transfer (CT)—by ISDN (® 1.21.1.7 Call Transfer (CT)—by ISDN) and Three-party Conference (3PTY)—by ISDN (®...
Page 246: Call Transfer (Ct)-By Isdn
1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.7 Call Transfer (CT)—by ISDN Description An ISDN call can be transferred to an outside party using the ISDN service of the telephone company, instead of the PBX feature, without occupying a second ISDN line. Conditions •...
Page 247: Three-Party Conference (3Pty)-By Isdn
1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.8 Three-party Conference (3PTY)—by ISDN Description During a conversation using an ISDN line, an extension user can add another party and establish a three-party conference call using the ISDN service of the telephone company, instead of the PBX feature. Conditions •...
Page 248: Malicious Call Identification (Mcid)
1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.9 Malicious Call Identification (MCID) Description An extension user can ask the telephone company to trace a malicious caller during a call or while hearing reorder tone after the caller hangs up. Information on the malicious call will be received later on. Conditions •...
Page 249: Completion Of Calls To Busy Subscriber (Ccbs)
1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.10 Completion of Calls to Busy Subscriber (CCBS) Description If the called party is busy and the call has been made using an ISDN line, an extension user can set to receive callback ringing when the called party becomes free. When the user answers the callback ringing, that party’s number is automatically dialled.
Page 250: Isdn Extension
1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.11 ISDN Extension Description An ISDN (BRI/PRI) port can be used for either trunk or extension connection. When extension connection is enabled, ISDN terminal devices (e.g., ISDN telephone, G4 fax machine, PC) or a behind PBX can be connected to the port.
Page 251 1.21.1 Integrated Services Digital Network (ISDN) • If the last digit of the MSN is "0", all terminal devices on the same ISDN port receive the call simultaneously, if the specification of each terminal device is available. To use the MSN whose last digit is "0" as an individual MSN, system programming is required for each ISDN port.
Page 252: Isdn Service Access By Keypad Protocol
1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.12 ISDN Service Access by Keypad Protocol Description ISDN provides some supplementary services by key protocol, and they may require a service access code to be dialled. Conditions • This feature complies with the following European Telecommunication Standard (ETS) specification: –...
Page 253: E1 Line Service Features
1.22.1 E1 Line Service 1.22 E1 Line Service Features 1.22.1 E1 Line Service Description The E1 line carries thirty 64 kbps-voice channels at 2.048 Mbps transmission speed as a trunk or private line. Voice is digitised by Pulse Code Modulation (PCM). Channel Type [DR2 (Digital System R2)/E &...
Page 254 1.22.1 E1 Line Service Number in the Feature Description Table Automatic Number Outgoing ANI: Identification (ANI) Sends the caller’s number to the E1 line. The sending method is the same as ISDN CLIP service. (® 1.21.1.2 Calling/Connected Line Identification Presentation (CLIP/ COLP)) Incoming ANI: Receives the caller’s number from the E1...
Page 255: T1 Line Service Features
1.23.1 T1 Line Service 1.23 T1 Line Service Features 1.23.1 T1 Line Service Description The T1 line carries twenty-four 64 kbps-voice channels at 1.5 Mbps transmission speed as a trunk or private line. Voice is digitised by Pulse Code Modulation (PCM). Channel Type [LCOT/GCOT/DID/TIE/OPX] The T1 card supports five different channel types to provide connection at minimum expense.
Page 256 1.23.1 T1 Line Service Number in the Feature Description Table Off Premise Extension An SLT which is installed off site can perform as if it (OPX) were installed locally. The SLT makes and receives a call through the PBX. An extension number can be given to the OPX, and extension data such as COS is also applied.
Page 257: Voice Mail Features
1.24.1 Voice Mail (VM) Group 1.24 Voice Mail Features 1.24.1 Voice Mail (VM) Group Description A VPS can be connected to extension ports of the PBX. The extension ports make a group, called a VM group. This group has a floating extension number. The VM group can be the destination for redirected calls and incoming calls.
Page 258 1.24.1 Voice Mail (VM) Group VM (DPT) Group Assignment: The VPS is connected to the DPT ports of the PBX. These DPT ports, as well as VM (DPT) group settings, must be configured to allow DPT (Digital) Integration, as shown in the following [Programming Example of Extension Port] and [Programming Example of VM (DPT) Group].
Page 259 1.24.1 Voice Mail (VM) Group Conditions • It is possible to call an extension (extension port) in a VM group directly. If the calls are routed directly to the extension in the group, it is possible to enable some features (e.g., FWD, Idle Extension Hunting) on the extension in the group.
Page 260: Voice Mail Dtmf Integration
When a caller reaches the VPS, the VPS greets and guides the caller to leave a voice message for a specified mailbox. [Example] The VPS sends the message to the caller, "Thank you for calling Panasonic. Please enter the mailbox number of the person you wish to leave your message for." ¯...
Page 261 1.24.2 Voice Mail DTMF Integration 5.22 [3-8-1] VM(DTMF) Group—System Settings ® VM DTMF Command—Recording Message ® VM DTMF Command—Listening Message ® VM DTMF Command—Switching to AA ® VM DTMF Command—Switching to VM Command (Default) Switching to VM Switching to AA Recording message Listening message Note...
Page 262 1.24.2 Voice Mail DTMF Integration Transmitted Command Parameter In AA Service Mode In VM Service Mode Answer by Mailbox Switching to VM command + Recording message command Recording message command (H [H = Mailbox No.]) (#6 + H [H = Mailbox No.]) Switching to AA command (#8) Switching to AA command (#8) None (Default)
Page 263 1.24.2 Voice Mail DTMF Integration [Performance of Pressing the VM Transfer Button and Entering an Extension Number] Transmitted Command In AA Service Mode In VM Service Mode Switching to VM command + Recording Recording message command (H [H = message command (#6 + H [H = Mailbox No.]) Mailbox No.]) [Example] Trunk Call...
Page 264 1.24.2 Voice Mail DTMF Integration [Example] Sent "#6" + " ", "102". Listening message command, mailbox number Switching to VM command Pressing the MESSAGE button VPS (In AA Extn. 102 service mode) Mailbox for Extn. 102 AA Service If the VPS transfers the call using the AA service, the PBX will inform the VPS of the status of the called destination with the preprogrammed DTMF status signal so that the VPS can confirm the status of the extension without listening to the system tones (e.g., ringback tone).
Page 265 VM DTMF Status Signal—FWD to Extension Ringback Tone [Example] An incoming call reaches the VPS. The VPS greets the caller: "Thank you for calling Panasonic. If you know the extension number of the person you wish… ". Transfer The caller dials the extension number (extn.
Page 266 1.24.2 Voice Mail DTMF Integration PC Programming Manual References 4.4 [2-3] Timers & Counters—Miscellaneous— Voice Mail (Caller from VM to CO)—On-hook Wait Time 5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous— Programmed Mailbox No. 5.22 [3-8-1] VM(DTMF) Group—System Settings 5.23 [3-8-2] VM(DTMF) Group—Group Settings 6.1 [4-1-1] Wired Extension—Extension Settings—Option 1—...
Page 267: Voice Mail Dpt (Digital) Integration
1.24.3 Voice Mail DPT (Digital) Integration Description A Panasonic VPS that supports DPT (Digital) Integration (e.g., the KX-TVM200) can be connected to this PBX in a tightly integrated fashion. DPT (Digital) Integration features can be used when the VPS is connected through DPT ports of the PBX.
Page 268 1.24.3 Voice Mail DPT (Digital) Integration time mode (day/lunch/break/night) of the tenant (® 2.2.4 Time Service) assigned for the call to the VPS. Therefore the VPS can send the assigned message (company greeting) to the caller. Corresponding VM trunk group number and tenant number are determined by the setting of the incoming trunk call as follows: DIL/TIE: the setting of each trunk port (®...
Page 269 1.24.3 Voice Mail DPT (Digital) Integration Time mode (day/lunch/break/night) of the preprogrammed tenant is applied to the DID destination and company greeting number. Trunk Call Trunk Call 123-4567 123-2468 Sends the following information: · VM Trunk Group: 1 · Time mode: Day Intercept Sends the following information: ·...
Page 270 1.24.3 Voice Mail DPT (Digital) Integration Note Before recording a Two-way telephone conversation, you should inform the other party that the conversation will be recorded. VPS Data Control by the PBX The date and time settings of the VPS are controlled by the PBX. Remote FWD Setting by the VM Extension FWD settings can be programmed using the VPS.
Page 271 1.24.3 Voice Mail DPT (Digital) Integration → LCS Recording Mode → LCS Answer Mode 6.5 [4-1-4] Wired Extension—Flexible Button → Type → Ext. No. / Floating Ext. No. (for Two-way Record) → Ext. No. / Floating Ext. No. (for Two-way Transfer) →...
Page 272: Portable Station (Ps) Features
1.25.1 Portable Station (PS) Connection 1.25 Portable Station (PS) Features 1.25.1 Portable Station (PS) Connection Description This PBX supports the connection of a PS. Cell Stations (CSs) allow PSs to receive reception within a designated area. It is possible to use the PBX features using the PS like a PT. Conditions [General] •...
Page 273 1.25.1 Portable Station (PS) Connection PC Programming Manual References 3.42 [1-2] Portable Station PT Programming Manual References [690] PS Registration [691] PS Termination [692] Personal Identification Number (PIN) for PS Registration Feature Guide References 2.3.6 Flexible Numbering/Fixed Numbering Feature Guide...
Page 274: Ps Ring Group
1.25.2 PS Ring Group 1.25.2 PS Ring Group Description A PS ring group is a group of PS extensions that receives incoming calls. Each group has a floating extension number and name. One PS can belong to multiple groups. [Programming Example] PS Ring Group 01 PS Ring Group 02 PS Ring Group 03...
Page 275 1.25.2 PS Ring Group – KX-TCA355 – KX-TD7680 – KX-TD7684 – KX-TD7694 • Incoming trunk call information is shown on a PS display when a trunk call arrives at a PS ring group which the PS joins. The display information can be selected on a PS ring group basis through system programming: Called Party’s Name/Number or Caller’s Name/Number.
Page 276 1.25.2 PS Ring Group PS Ring Group Log-out Incoming Call Distribution Group PS Ring Group Log-in Log-out Log-in • When the PS ring group is called using the floating extension number, the group becomes busy to other callers using the floating extension number. However, the individual group members may be called directly using their extension number.
Page 277: Ps Directory
1.25.3 PS Directory 1.25.3 PS Directory Description A PS user can store numbers and/or names in the directory. A stored number is dialled by selecting a name or number in the directory. Depending on the PS model, the PS user can use the following directories for easy operation: Type Description PS Dialling Directory...
Page 278: Ps Feature Buttons
1.25.4 PS Feature Buttons 1.25.4 PS Feature Buttons Description A PS user can use PBX features using a combination of buttons (button + a specified number, , or #) and/ or display operation. The flexible buttons and the display are customised through PS programming. The button assignment is the same for the PT (®...
Page 279: Wireless Xdp Parallel Mode
1.25.5 Wireless XDP Parallel Mode 1.25.5 Wireless XDP Parallel Mode Description A PS can be used in parallel with a wired telephone (PT/SLT). In this case, the wired telephone is the main telephone and the PS is the sub telephone. When Wireless XDP Parallel Mode is enabled, the two telephones share one extension number (main telephone’s extension number).
Page 280 1.25.5 Wireless XDP Parallel Mode – Transfer Recall Destination for Call Transfer and Call Park (® 1.12.1 Call Transfer) (® 1.13.2 Call Park) – Display Language (® 1.20.4 Display Information) – ISDN Bearer Mode (® 1.21.1.1 Integrated Services Digital Network (ISDN)—SUMMARY) –...
Page 281 1.25.5 Wireless XDP Parallel Mode Feature Guide References 1.11.9 Parallelled Telephone 2.2.1 Class of Service (COS) User Manual References 1.8.11 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) Feature Guide...
Page 282: Virtual Ps
1.25.6 Virtual PS 1.25.6 Virtual PS Description An extension number can be assigned for a portable station (PS) without registering the PS unit itself. This is known as temporary registration. If a forward destination is then assigned for this PS, all calls to that extension number will be forwarded to the assigned destination.
Page 283 1.25.6 Virtual PS Feature Description & Reference Automatic Fax Transfer A virtual PS can be used to forward fax calls to a fax machine at another PBX connected by TIE line. ® 1.17.7 Automatic Fax Transfer Built-in Simplified Voice Registering a virtual PS as the first extension of an ICD Group Message provides the ICD Group with a dedicated message box that is not shared with an actual extension.
Page 284: Administrative Information Features
1.26.1 Station Message Detail Recording (SMDR) 1.26 Administrative Information Features 1.26.1 Station Message Detail Recording (SMDR) Description Automatically records detailed information for each extension. SMDR Output Port The Serial Interface (RS-232C) port can be used to output the SMDR data. The following devices can be connected: •...
Page 285 1.26.1 Station Message Detail Recording (SMDR) Pattern B: 80 digits with call charge information Date Time Dial Number Duration Cost ACC Code (8 digits) (20) (8+2) (10) 01/02/02 10:03AM 1210 <I> 01/02/02 10:07AM 2005 1234567890123456789 00:00'05 00560.00EU 9876543210 (10) Pattern C: 120 digits Date Time Dial Number...
Page 286 1.26.1 Station Message Detail Recording (SMDR) Number in Item Description the Pattern Dial Number [Trunk Call] Outgoing Trunk Call Shows the dialled telephone number. Valid digits are as follows: 0 through 9, P: Pause F: EFA signal =: A Host PBX Access code (® 1.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)) .
Page 287 1.26.1 Station Message Detail Recording (SMDR) Number in Item Description the Pattern CD (Condition Shows other call information with the following codes: Code) CL: Collect call TR: Transfer FW: FWD to trunk D0: Call using DISA or TIE line service RM: Remote maintenance (modem) (®...
Page 288 1.26.1 Station Message Detail Recording (SMDR) Item Description DID/DDI number Controls whether the DID/DDI number, name, number and name, or nothing is shown. If "none" is selected, <D> will not be shown. ® 13.1 [11-1] Main—SMDR Options— SMDR Options—DDI/ DID Number & Name Secret dialling Controls secret dialling.
Page 289 1.26.1 Station Message Detail Recording (SMDR) The following SMDR format can be set through system programming in order to match the paper size being used in the printer: Page Length: determines the number of lines per page. ® 13.1 [11-1] Main—SMDR— SMDR Format—Page Length (Number of Lines) ®...
Page 290 1.26.1 Station Message Detail Recording (SMDR) ® 13.1 [11-1] Main—RS-232C— Communication—Parity Bit ® [800] RS-232C Parameter—Parity Bit Stop Bit Length: A stop bit code indicates the end of a bit string which composes a character. Select an appropriate value depending on the requirements of the PC or printer. ®...
Page 291 1.26.1 Station Message Detail Recording (SMDR) 1.2.2.7 Log-in/Log-out 1.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) 1.12.1 Call Transfer 1.17.6 Direct Inward System Access (DISA) 1.30.1 TIE Line Service 2.2.1 Class of Service (COS) 3.1 Capacity of System Resources Feature Guide...
Page 292: Printing Message
1.26.2 Printing Message 1.26.2 Printing Message Description An extension user can select a message to be output on SMDR. Up to eight messages can be preprogrammed in the Printing Message table, and are available to all extensions connected to the PBX. A message can contain the "%"...
Page 293: Call Charge Services
1.26.3 Call Charge Services 1.26.3 Call Charge Services Description The PBX receives a call charge signal during or after a conversation with an outside party. The call charge information is shown on the telephone display and SMDR. Call Charge Signal Services The type of call charge service that is used by the PBX is decided by the type of signal received from the telephone company.
Page 294 1.26.3 Call Charge Services Call Charge Management An extension assigned as a manager can perform the following: Clear the call charges for each extension and verification code. Clear the call charges of all extensions and verification codes. View the call charges (Call Charge Reference) for each trunk, extension, or verification code. Set the call charge rate for each trunk group.
Page 295 1.26.3 Call Charge Services 8.2 [6-2] Hotel & Charge—Charge → Margin & Tax—Margin Rate for "Telephone" (%) → Margin & Tax—Tax Rate for "Telephone" (%) → Charge Options—Digits After Decimal Point → Charge Options—Currency → Charge Options—Currency Display Position → Charge Options—Action at Charge Limit →...
Page 296: Hospitality Features
1.27.1 Hospitality Features—SUMMARY 1.27 Hospitality Features 1.27.1 Hospitality Features—SUMMARY Description This PBX has several features that support its use in a hotel-type environment, where extensions correspond to guest rooms. Feature Description & Reference Room Status Control An extension designated as the hotel operator can set the check-in status of rooms remotely.
Page 297: Room Status Control
1.27.2 Room Status Control 1.27.2 Room Status Control Description A PT with a 6-line display designated as a hotel operator extension can be used to view and set the Check-in/ Check-out/Cleaned-up (Ready or Not Ready) status of guest rooms associated with extensions. Any wired extension can be used as a room extension without special programming.
Page 298 1.27.2 Room Status Control [Example Use: Checked-in Mode] DSS button Room101 Rooms 101 and 103 are currently in Room102 checked-in status. Room103 Room104 Check-in button Room105 Check-out button Cleaned-up button When in Room Status Control mode, the hotel operator’s extension is treated as a busy extension, similar to when performing PT programming.
Page 299: Call Billing For Guest Room
1.27.3 Call Billing for Guest Room 1.27.3 Call Billing for Guest Room Description Separately from SMDR, it is possible to output a record of calls along with charges (e.g., telephone charges, minibar, etc.), which can be used in billing a guest. Charge Items This feature provides three types of programmable charge items (Charge Item 1, Charge Item 2, and Charge Item 3) which can be used for billing guests for various services (e.g., telephone charges).
Page 300 1.27.3 Call Billing for Guest Room [Example of Call Billing Sheet] **************************************** Hotel **************************************** Check in : 01.JAN.00 06:31PM Check out : 03.JAN.00 07:03AM Room 202 : Mr. Smith 01/01/00 06:52PM 202 01 Call amount:0012 01:24'30 00084.50 001 02/01/00 06:07PM 202 01 123456789 00:10'12 00010.20 1234567890 02/01/00 07:30PM...
Page 301 1.27.3 Call Billing for Guest Room Conditions • If the total number of call records exceeds 90 % of available memory, call records from the extension with the largest number of records will be automatically printed out, and the records printed out will be combined in memory into one aggregate record to save space.
Page 302: Extension Controlling Features
1.28.1 Extension Personal Identification Number (PIN) 1.28 Extension Controlling Features 1.28.1 Extension Personal Identification Number (PIN) Description Each extension user can have his own PIN through system programming or personal programming (Extension PIN [Personal Identification Number]) to set features or access his own telephone remotely. The following features cannot be used without the PIN: Live Call Screening (LCS) (®...
Page 303 1.28.1 Extension Personal Identification Number (PIN) PT Programming Manual References [005] Extension Personal Identification Number (PIN) User Manual References 3.1.2 Settings on the Programming Mode 3.2.2 Manager Programming Feature Guide...
Page 304: Extension Feature Clear
1.28.2 Extension Feature Clear 1.28.2 Extension Feature Clear Description Extension users can clear all the following features set on their own telephone at once. This feature is also known as Station Programme Clear. Features After Setting Absent Message FWD*/DND* Call Pickup Deny Allow Call Waiting* Disable...
Page 305: Walking Extension
1.28.3 Walking Extension 1.28.3 Walking Extension Description It is possible to use any extension and have your extension settings available to you. Settings such as extension number, one-touch dialling memory, and COS are all available to you at the new location. This feature is also known as Walking Station.
Page 306: Timed Reminder
1.28.4 Timed Reminder 1.28.4 Timed Reminder Description An extension can be preset to ring at a certain time, to act as a wake-up call or reminder. This feature can be programmed to activate only once, or daily. If the user answers the alarm call, a prerecorded voice message will be heard.
Page 307: Audible Tone Features
1.29.1 Dial Tone 1.29 Audible Tone Features 1.29.1 Dial Tone Description The following distinctive dial tones inform extensions about features activated on their extensions. Each dial tone type has two frequencies (e.g., dial tone 1A and dial tone 1B). Type Description Tone 1A/1B A normal dial tone is heard when:...
Page 308 1.29.1 Dial Tone • Distinctive dial tones can be disabled. When disabled, dial tone 1 will be heard in all cases except those marked with "*1" in the table above. • Dial Tone Patterns All dial tone patterns have a default (® 3.2.1 Tones/Ring Tones). •...
Page 309: Confirmation Tone
1.29.2 Confirmation Tone 1.29.2 Confirmation Tone Description At the end of feature operations, the PBX confirms the success of the operation by sending a confirmation tone to extension users. Type Description Tone 1 Sent when the setting is accepted. Sent when a call is received in voice-calling mode (Alternate Receiving—Ring/Voice).
Page 310 1.29.2 Confirmation Tone PC Programming Manual References 4.17 [2-9] System Options—Option 3 → Confirmation Tone—Tone 1 : Called by Voice → Confirmation Tone—Tone 2 : Paged / Automatic Answer → Confirmation Tone—Tone 3-1 : Start Talking after Making Call / Call from Doorphone →...
Page 311: Networking Features
1.30.1 TIE Line Service 1.30 Networking Features 1.30.1 TIE Line Service Description A TIE line is a privately leased communication line between two or more PBXs, which provides cost effective communications between company members at different locations. The TIE lines can be used to call through the PBX to reach another switching system (PBX or telephone company).
Page 312 1.30.1 TIE Line Service Explanation: To use this method, it is necessary to change the first one or two digits of extension numbers of either PBX (e.g., 10XX for PBX-1, 20XX for PBX-2) to allow calls to be routed properly. Case 1: Extension 1012 of PBX-1 dials extension number "2011".
Page 313 1.30.1 TIE Line Service TIE-to-Trunk Access Trunk-to-TIE-to-Trunk Access Trunk-to-TIE Access It is possible to assign an extension of another PBX as the destination of incoming trunk calls to the own PBX. It is also possible to forward calls using a virtual PS. Using this method, trunk calls received at PBX-1 are forwarded directly to the extension at PBX-2, even when using the PBX Code method.
Page 314 1.30.1 TIE Line Service [Example] Telephone Company Trunk TIE Line Network PBX Code: 951 PBX Code: 952 PBX-1 PBX-2 Trunk TIE Line Interface Interface Forwarded/Transferred /Intercepted to 7-952-2011 Outside Caller Extn. 1011 Extn. 2011 Dials "123-4567". Explanation: An outside caller dials "123-4567". The call reaches the destination (extension 1011 of PBX-1), and the call is forwarded, transferred, or intercepted to extension "2011"...
Page 315 1.30.1 TIE Line Service <Extension Number Method (Access without PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-2 PBX-1 9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn. 2011 (211-4567) Dials "802-9-211-4567". Explanation: Extension 1011 of PBX-1 dials the Trunk Group Access number of PBX-1 "8", trunk group number "02"...
Page 316 1.30.1 TIE Line Service <PBX Code Method (Access with PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn. 1011 (211-4567) Dials "7-952-9-211-4567"...
Page 317 1.30.1 TIE Line Service <Extension Number Method (Access without PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-2 PBX-1 9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn. 2011 (211-4567) Dials "9-211-4567". Explanation: Extension 1011 of PBX-1 dials the Idle Line Access number of PBX-1 "9" and telephone number "211-4567".
Page 318 1.30.1 TIE Line Service <PBX Code Method (Access with PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn. 1011 (211-4567) Dials "9-211-4567".
Page 319 1.30.1 TIE Line Service [Programming Example of PBX-2] Trunk Group No. COS No. Outgoing Call TRG of Incoming … Call TRG 1 TRG 2 TRG 3 COS 1 COS 2 COS 3 : Block [Example] <Extension Number Method (Access Without PBX Code)> Telephone Company Trunk Trunk...
Page 320 1.30.1 TIE Line Service Explanation: Case 1: Extension 1011 of PBX-1 dials the Trunk Group Access number of PBX-1 "8", TIE line trunk group number (TRG 2), Idle Line Access number of PBX-2 "9", and the telephone number "211-4567". The call is not connected to the outside party through PBX-2 because the COS of TRG 1 (COS 3) is blocked from accessing TRG 3 of PBX-2.
Page 321 1.30.1 TIE Line Service Extension 1012 of PBX-1 dials the TIE line access number "7", PBX code "952", verification code entry feature number, , verification code, verification code personal identification number (PIN), Idle Line Access number of PBX-2 "9", and the telephone number "211-4567". If the specified verification code applies COS 2 of PBX-2, the call is connected to the outside party through PBX-2, because COS 2 is not blocked from accessing TRG 3 of PBX-2.
Page 322 1.30.1 TIE Line Service [Example] Telephone Company Telephone Company (area code: 09) (area code: 01) Trunk Trunk Trunk 23-4567 Trunk TIE Line Network PBX-1 PBX-2 PBX-Code 951 PBX-Code 952 952-9-01-23-4567 TIE Line DISA Interface Interface TRG 2 Outside Caller Outside Party (23-4567) Dials "(DISA phone number)-9-01-23-...
Page 323 1.30.1 TIE Line Service 4.8 [2-6-1] Numbering Plan—Main—Other PBX Extension— Dial TIE Line Network PBX-4 PBX-3 Extn. 4xxx Extn. 3xxx b-2nd) 3xxx c) 4xxx TRG 2 If you dial: a) 2xxx b) 3xxx TRG 1 c) 4xxx a) 2xxx Extn. 1xxx Extn.
Page 324 1.30.1 TIE Line Service ® 11.1 [9-1] TIE Table— Own PBX Code TIE Line Network PBX-4 PBX-3 PBX Code 953 PBX Code 954 Extn. xxxx Extn. xxxx b-2nd) 953#-xxxx 954#-xxxx If you dial: TRG 2 a) 7-952-xxxx b) 7-953-xxxx TRG 1 c) 7-954-xxxx a) 952-xxxx Extn.
Page 325 1.30.1 TIE Line Service To Receive a TIE Line Call Extension Number Method (Access without PBX Code) [Example] A TIE line call is sent to PBX-2 from PBX-1. If the TIE Line Network number sent from PBX-1 is an extension number of PBX-4 PBX-3 PBX-2 (e.g., 2011), the...
Page 326 1.30.1 TIE Line Service [Example] A TIE line call is sent to PBX-2 from PBX-1. If TIE Line Network the number sent from PBX-4 PBX-3 PBX-1 has the PBX PBX Code 953 PBX Code 954 code of PBX-2 "952", the call will be received at the corresponding Extn.
Page 327 1.30.1 TIE Line Service TIE Line Routing Flowchart [Making a TIE Line Call from an Extension] A TIE line call is made as follows: PBX Code Method: 7-abc-xxxx Extension No. Method: dexx Is the dialled number identified as a TIE line access no. Not treated as or an other PBX extension no.
Page 328 1.30.1 TIE Line Service [Receiving a Call through a TIE Line] <Extension Number Method <PBX Code Method (Access without PBX Code)> (Access with PBX Code)> A call is received through a A call is received through a TIE line as follows: TIE line as follows: # 1021 ## 0511033...
Page 329 1.30.1 TIE Line Service Conditions • A trunk which is used for a private network should be assigned "Private" as the networking type. (® 1.1.1.1 Incoming Trunk Call Features—SUMMARY) • To establish a QSIG network (® 1.30.4 QSIG Standard Features), each ISDN (QSIG) connection in a TIE line network must have the port on one PBX assigned as a master port, and the port on the other PBX assigned as a slave port.
Page 330 1.30.1 TIE Line Service Case 1: Extension 1012 of PBX-1 dials extension number "1011". ® The dialled number is found at the local PBX, so extension 1012 of PBX-1 is connected to extension 1011 of PBX-1. Case 2: Extension 1012 of PBX-1 dials extension number "1033". ®...
Page 331 1.30.1 TIE Line Service Feature Guide References 1.1.1.6 Intercept Routing 1.3.1.2 Call Forwarding (FWD) 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) 1.10.1 Automatic Route Selection (ARS) 1.12.1 Call Transfer 1.17.6 Direct Inward System Access (DISA) 2.3.6 Flexible Numbering/Fixed Numbering 3.1 Capacity of System Resources User Manual References 1.2.1 Basic Calling Feature Guide...
Page 332: Voice Over Internet Protocol (Voip) Network
1.30.2 Voice over Internet Protocol (VoIP) Network 1.30.2 Voice over Internet Protocol (VoIP) Network Description The PBX can connect to another PBX using an IP-GW card, and establish a private IP network. In this case, voice signals are converted into IP packets and sent through this network. The private IP network supports communications by the TIE line service method.
Page 333 1.30.2 Voice over Internet Protocol (VoIP) Network Priority 1 Priority 2 Dial Modification Dial Modification Location Leading Removed Removed Added Added No. of No. of Digits Digits [Explanation] Calls to destinations with leading number "2" or "3" are automatically routed through the IP-GW ports, designated as trunk group 2.
Page 334 1.30.2 Voice over Internet Protocol (VoIP) Network 9 (trunk access number) + 012-345-1011 [Quick Dialling Table] Quick Dialling No. Destination No. 9012345 If the call cannot be completed via the private IP network, and the dialled leading number is found in the Quick Dialling Table, the call will be automatically rerouted to a trunk as specified by the corresponding destination number.
Page 335: Virtual Private Network (Vpn)
1.30.3 Virtual Private Network (VPN) 1.30.3 Virtual Private Network (VPN) Description Virtual Private Network (VPN) is a service provided by the telephone company. It uses an existing line as if it were a private line. There is no need to set up a private line or to lease a line from the telephone company. Making and receiving both public and private calls is possible using the same line.
Page 336 1.30.3 Virtual Private Network (VPN) [Quick Dialling Programming Example] Location No. Quick Dialling No. Desired No. Quick Dialling 01 2345 (extension no. of other PBX) 9-123-4321 (Public no. of extension 2345) Explanation: When an extension user dials "2345", he is connected to extension "2345" of other PBX whose public number is "123-4321".
Page 337: Qsig Standard Features
1.30.4 QSIG Standard Features 1.30.4 QSIG Standard Features 1.30.4.1 QSIG Standard Features—SUMMARY Description QSIG is a protocol which is based on ISDN (Q.931) and offers enhanced PBX features in a private network. The QSIG network supports private communications by the TIE line service method. The following features are available for an ISDN-QSIG or private IP network.
Page 338 1.30.4 QSIG Standard Features Service Description & Reference Calling Name Identification Prevents the caller’s name being presented to the called party by Restriction (CNIR) the caller. ® 1.30.4.2 Calling/Connected Line Identification Presentation (CLIP/COLP) and Calling/Connected Name Identification Presentation (CNIP/CONP)—by QSIG Connected Name Prevents CONP being sent by the answered party.
Page 339: Calling/Connected Line Identification Presentation (Clip/Colp) And Calling/Connected Name Identification Presentation (Cnip/Conp)-By Qsig
1.30.4 QSIG Standard Features 1.30.4.2 Calling/Connected Line Identification Presentation (CLIP/ COLP) and Calling/Connected Name Identification Presentation (CNIP/ CONP)—by QSIG Description Calling Line/Name Identification Presentation (CLIP/CNIP): The PBX can send a preprogrammed extension number and/or name to the QSIG network when an extension user makes a call.
Page 340 1.30.4 QSIG Standard Features Calling/Connected Name Identification Restriction (CNIR/CONR): It is possible for each extension to restrict the sending of its extension name to the QSIG network. When CLIR is activated, CNIR becomes active automatically. When COLR is activated, CONR becomes active automatically.
Page 341: Call Forwarding (Cf)-By Qsig
1.30.4 QSIG Standard Features 1.30.4.3 Call Forwarding (CF)—by QSIG Description The PBX forwards the call to a destination extension in another PBX in QSIG network. The destination can be set on your own PBX on an extension basis as the forward destination of trunk calls (® 1.3.1.2 Call Forwarding (FWD)).
Page 342 1.30.4 QSIG Standard Features PC Programming Manual References 3.13 [1-1] Slot—Port Property - BRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, 3PTY 3.15 [1-1] Slot—Port Property - PRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, 3PTY User Manual References 1.6.1 Forwarding Calls...
Page 343: Call Transfer (Ct)-By Qsig
1.30.4 QSIG Standard Features 1.30.4.4 Call Transfer (CT)—by QSIG Description The PBX transfers the call to a destination extension in another PBX in QSIG network. If the same trunk group is used for the incoming call and the transferred call, the following situation will be possible.
Page 344 1.30.4 QSIG Standard Features 3.15 [1-1] Slot—Port Property - PRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, 3PTY User Manual References 1.4.1 Transferring a Call (Call Transfer) Feature Guide...
Page 345: Completion Of Calls To Busy Subscriber (Ccbs)-By Qsig
1.30.4 QSIG Standard Features 1.30.4.5 Completion of Calls to Busy Subscriber (CCBS)—by QSIG Description If the call has been made to an extension in another PBX in QSIG network and the called party is busy, an extension user can set to receive callback ringing when the called party becomes free. When the user answers the callback ringing, that party’s number is automatically dialled.
Page 346: Qsig Enhanced Features
1.30.5 QSIG Enhanced Features 1.30.5 QSIG Enhanced Features 1.30.5.1 Network Direct Station Selection (NDSS) Description When PBXs are networked using ISDN or IP-GW cards, it is possible to assign flexible buttons as Network Direct Station Selection (NDSS) buttons. These buttons are used to monitor the status of extensions connected to up to seven other PBXs in the network, and to make or transfer calls to those extensions with one touch, like normal DSS buttons.
Page 347 1.30.5 QSIG Enhanced Features ISDN-QSIG (PBX Direct Connection) Each QSIG port of a BRI or PRI card that will be used to transmit extension status information must be set to do so through system programming. Even if a port is set to not transmit information, it will still receive information from other PBXs.
Page 348 1.30.5 QSIG Enhanced Features [Example] PBX-1 PBX-2 Network ID 1 4001 NDSS 4001 NDSS Idle Idle IP Network Busy Busy PBX-3 PBX-4 Network ID 2 4001 Idle Busy Mixed Network When using the NDSS feature over a mixed network containing both private IP network portions and ISDN line portions, it is possible to set whether status information will be transferred between IP-GW and ISDN cards within each PBX.
Page 349 1.30.5 QSIG Enhanced Features The NDSS Monitor Release feature is used to stop monitoring a certain extension. When this feature is performed at a monitor PBX: • If no other PBXs are monitoring the selected extension, the monitored PBX stops transmitting status information for that extension.
Page 350 1.30.5 QSIG Enhanced Features • Through system programming, it is possible to assign a maximum number of "hops" (transfers between PBXs) that extension status information can travel. Each time a piece of extension status information is forwarded to another PBX, its counter is increased by one. When this counter reaches the assigned maximum, the data is discarded.
Page 351: Centralised Voice Mail
1.30.5 QSIG Enhanced Features 1.30.5.2 Centralised Voice Mail Description Up to 8 PBXs connected in a private IP network or ISDN private network can share the services of a VPS connected to another PBX in DPT integration. This VPS can provide voice mail for extensions attached to any of the PBXs in the network, as if the VPS were connected to the local PBX.
Page 352 1.30.5 QSIG Enhanced Features [Trunk Call Answered by the VPS, Transferred to Extension at Other PBX (Extension Number Method)] Outside Caller Telephone Company TIE Line Network PBX-1 PBX-2 PBX-3 Private network PBX-4 PBX-5 PBX-6 Hello. PBX-7 Please enter PBX-8 extension number. Mailbox 101 Extn.
Page 353 1.30.5 QSIG Enhanced Features Extension 201 does not answer the trunk call, so the call is forwarded to the VPS, and answered by mailbox 201. If the outside caller leaves a message, the VPS sends a Message Waiting notification to the extension using Enhanced QSIG information over the private network.
Page 354 1.30.5 QSIG Enhanced Features • All PBXs in the network must be KX-TDA series, KX-TDE series, or KX-NCP series PBXs. For information on the hardware requirements for KX-TDE/KX-NCP series PBXs that share the same VPS, refer to the corresponding Feature Guide. •...
Page 355: Network Icd Group
1.30.6 Network ICD Group 1.30.6 Network ICD Group Description An Incoming Call Distribution (ICD) Group can include up to 4 destinations at other PBXs in a private network, including the floating extension number of another ICD Group. This is done by assigning a virtual PS as a member of the ICD Group, and then setting the number of a destination at another PBX as the forwarding destination for that virtual PS.
Page 356 1.30.6 Network ICD Group Feature Guide References 1.2.2.3 Outside Destinations in Incoming Call Distribution Group 1.25.6 Virtual PS Feature Guide...
Page 357: Ps Roaming By Network Icd Group
1.30.6 Network ICD Group 1.30.6.1 PS Roaming by Network ICD Group Description One PS can be registered to up to 4 PBXs in a private network, and a Network ICD group created for the PS at each PBX, with virtual PSs set to forward to the other PBXs in the network. When a call to the PS is received at one of the PBXs, the call rings simultaneously at all PBXs in the network to which that PS is registered.
Page 358 1.30.6 Network ICD Group • If the status of a PS is set to Out of Range at all PBXs that it is registered to, the call will be redirected to the overflow destination of the ICD Group. • Handover from one PBX to another PBX during a conversation is not possible. PC Programming Manual References 4.4 [2-3] Timers &...
Page 359: Ip Proprietary Telephone (Ip-Pt) Features
1.31.1 IP Proprietary Telephone (IP-PT) 1.31 IP Proprietary Telephone (IP-PT) Features 1.31.1 IP Proprietary Telephone (IP-PT) Description This PBX supports the connection of IP proprietary telephones (IP-PTs), which function almost identically to normal PTs. However, they connect to the PBX over a Local Area Network (LAN), and send and receive calls using Internet Protocol (IP).
Page 360 1.31.1 IP Proprietary Telephone (IP-PT) • Automatic Rerouting to Secondary PBX A KX-NT300 series IP-PT can automatically connect to a secondary PBX, when the primary PBX becomes disconnected. Installation Manual References 2.5.5 IP-EXT16 Card (KX-TDA0470) PC Programming Manual References 3.35 [1-1] Slot—Card Property - IP Extension 3.37 [1-1] Slot—Port Property - IP-Extension Port Feature Guide...
Page 361: Computer Telephony Integration (Cti) Features
1.32.1 Computer Telephony Integration (CTI) 1.32 Computer Telephony Integration (CTI) Features 1.32.1 Computer Telephony Integration (CTI) Description Connecting a PC to a DPT, or connecting a CTI Server to this PBX, enables extension users to make use of advanced features by using the stored data in the PC or the CTI Server. The features that are available through CTI depend on the CTI application software used on connected PCs.
Page 362 1.32.1 Computer Telephony Integration (CTI) the call is received, depending on the CTI software used. In Third Party Call Control, the PC does not control extensions directly. CTI Server LAN or USB Interface Conditions [General] • Capable telephone: DPT: KX-DT300 series or KX-T7600 series PT, USB module IP-PT •...
Page 363 1.32.1 Computer Telephony Integration (CTI) PC Programming Manual References 3.41 [1-1] Slot—Card Property - CTILINK 4.8 [2-6-1] Numbering Plan—Main—Features— Dial Information (CTI) 4.17 [2-9] System Options—Option 6 (CTI) Feature Guide...
Page 364: Pc Phone/Pc Console
1.32.2 PC Phone/PC Console 1.32.2 PC Phone/PC Console Description CTI First Party Call Control can be conducted by connecting a PC with a KX-DT343/KX-DT346 or KX-T7633/ KX-T7636 DPT (equipped with USB module) through USB ports. By using the KX-TDA0350 PC Phone or KX-TDA0300 PC Console CTI application, users can enjoy many of the KX-TDA series PBX features while utilising the benefits of a CTI solution.
Page 365 1.32.2 PC Phone/PC Console PT Programming Manual References [601] Terminal Device Assignment Feature Guide References 3.1 Capacity of System Resources Feature Guide...
Page 366: Cellular Phone Features
1.33.1 Cellular Phone Features—SUMMARY 1.33 Cellular Phone Features 1.33.1 Cellular Phone Features—SUMMARY Description This PBX provides features to support the use of cellular phones and other outside destinations with the PBX. Calls can be forwarded from virtual PSs to outside destinations such as cellular phones, and then answered as if the user was at an extension within the PBX.
Page 367: System Configuration And Administration Features
Section 2 System Configuration and Administration Features Feature Guide...
Page 368: System Configuration-Hardware
2.1.1 Extension Port Configuration Description There are two types of extension ports as follows: DPT Port: DPT, DSS Console, Panasonic VPS (DPT [Digital] Integration), or PT-interface CS (e.g., KX-TDA0158CE) can be connected. SLT Port: SLT or Panasonic VPS (DTMF Integration) can be connected.
Page 369: System Configuration-Software
2.2.1 Class of Service (COS) 2.2 System Configuration—Software 2.2.1 Class of Service (COS) Description Each extension must belong to a Class of Service (COS). By assigning certain extensions to a COS, it is possible to control the behaviour and privileges of extension users (allowing or denying certain extensions access to various features, extensions, and trunks) depending on the duties appointed to them.
Page 370 2.2.1 Class of Service (COS) PT Programming Manual References 2.1.8 COS Programming [602] Class of Service Feature Guide References 3.1 Capacity of System Resources User Manual References 1.2.7 Calling without Restrictions Feature Guide...
Page 371: Group
2.2.2 Group 2.2.2 Group Description This PBX supports various types of groups. Trunk Group Trunks can be grouped into a specified number of trunk groups (e.g., for each carrier, trunk type, etc.). Several settings can be assigned on a trunk group basis. All trunks belonging to a trunk group follow the assignment determined for that trunk group.
Page 372 2.2.2 Group (® 1.15.1 Paging) ® 5.10 [3-4] Paging Group ® 5.11 [3-4] Paging Group—All Setting ® 5.12 [3-4] Paging Group—External Pager ® [640] Extension User Groups of a Paging Group [Example] Paging Group 1 Paging Group 2 Paging Group 3 Paging Group 4 Extension Extension...
Page 373 2.2.2 Group Type Description VM (DTMF) Group A group of SLT ports which use the Voice Mail DTMF Integration features. One SLT port can belong to only one group. VM (DPT) Group A group of DPT ports which use the Voice Mail DPT (Digital) Integration features.
Page 374 2.2.2 Group PC Programming Manual References Section 5 [3] Group PT Programming Manual References [402] LCOT/BRI Trunk Group Number [603] Extension User Group [620] Incoming Call Distribution Group Member [622] Incoming Call Distribution Group Floating Extension Number [623] Incoming Call Distribution Group Name [640] Extension User Groups of a Paging Group [650] Extension User Groups of a Pickup Group [660] VM Group Floating Extension Number...
Page 375: Tenant Service
2.2.3 Tenant Service 2.2.3 Tenant Service Description This PBX can be shared with a certain number of tenants. Tenant Configuration Tenant Member The tenant members consist of extension user groups. One extension user group can belong to only one tenant. Therefore, one extension can belong to only one tenant. (®...
Page 376 2.2.3 Tenant Service System Speed Tenant No. Operator ARS Mode Music Source Dialling Floating extn. Extended/ no. 200 BGM1 Tenant Exclusive Follows the system assignment of a PBX operator. ® 4.3 [2-2] Operator & BGM— PBX Operator—Day, Lunch, Break, Night ®...
Page 377 2.2.3 Tenant Service [Example] Tenant 1 Tenant 2 Extension Extension User Group 1 User Group 3 Extn. 100 Extn. 101 Extn. 104 Extn. 105 Tenant 3 Extension Extension User Group 2 User Group 4 Extension User Group 5 Extn. 102 Extn.
Page 378 2.2.3 Tenant Service Tenant 1 (COS 1 and COS 2) can make calls to both Tenant 2 (COS 3 and COS 4) and Tenant 3 (COS 5 and COS 6) as well as Tenant 1. Tenant 2 (COS 3 and COS 4) can make calls to Tenant 1 (COS 1 and COS 2) and Tenant 2. Tenant 3 (COS 5 and COS 6) can make calls to Tenant 3 itself only.
Page 379: Time Service
2.2.4 Time Service 2.2.4 Time Service Description This PBX supports day, night, lunch, and break modes of operation. TRS/Barring can be arranged separately. The destination of incoming calls can be set differently for each mode. Time Service Switching Mode Day/lunch/break/night mode can be switched either automatically or manually. The switching mode can be assigned for each tenant.
Page 380 2.2.4 Time Service The following features can be set in each time mode (day/lunch/break/night): Destination of incoming trunk calls (DIL/DID/DDI/MSN) (® 1.1.1 Incoming Trunk Call Features) Destination of the Intercept Routing (® 1.1.1.6 Intercept Routing) Queuing Time Table for incoming call distribution groups (® 1.2.2.4 Queuing Feature) Overflow destination for incoming call distribution groups (®...
Page 381 2.2.4 Time Service Day/Night button Day/Night/Lunch button Day/Night/Break button Day/Night/Lunch/Break button Each of these buttons is used for switching between modes. For example, pressing the Day/Night button switches between day and night modes. All of these buttons show the current status as follows: Light Pattern Status Day mode...
Page 382 2.2.4 Time Service → Parameter Selection (for Time Service) → Parameter Selection (for Time Service - Automatic/Manual) → Optional Parameter (or Ringing Tone Type Number) (for Time Service) 6.17 [4-3] DSS Console → Type → Parameter Selection (for Time Service) →...
Page 383: Operator Features
2.2.5 Operator Features 2.2.5 Operator Features Description Any extension or Incoming Call Distribution (ICD) group can be designated as an operator. This PBX supports the following types of operators: Type Description PBX operator An extension or incoming call distribution group can be assigned as a PBX operator for each time mode (day/lunch/break/night).
Page 384: Manager Features
2.2.6 Manager Features 2.2.6 Manager Features Description An extension assigned as the manager (manager extension) is allowed to use the specified features. COS programming determines the extensions which can use the following manager features: Manager Feature Description & Reference Password Manager Manager Changes the manager password.
Page 385 2.2.6 Manager Features Manager Feature Description & Reference Password Trunk Busy Out Clear Clears the Busy Out status of a trunk. Not required ® 1.5.4.6 Trunk Busy Out NDSS Monitor Release Removes the monitor function from an NDSS Not required button.
Page 386: System Data Control
2.3.1 PC Programming 2.3 System Data Control 2.3.1 PC Programming Description This PBX can be programmed and administered using a PC. There are two programming methods: On-site Programming: System programming/diagnosis can be performed locally by connecting a PC to the PBX directly. Remote Programming: System programming/diagnosis and data upload can be performed from a remote location.
Page 387 2.3.1 PC Programming Method Description Using an external modem An external modem can be used instead of an RMT card to perform (Not RMT card) the remote programming. An external modem can be connected to the Serial Interface (RS-232C) of the PBX. Connect the modem to an extension port which is assigned as the DIL/DID/DDI/MSN destination or to a trunk directly to connect to the PBX from the PC.
Page 388 2.3.1 PC Programming [812] ISDN Remote Floating Extension Number Feature Guide References 1.1.1.2 Direct In Line (DIL) 1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) 1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service Feature Guide...
Page 389: Pt Programming
2.3.2 PT Programming 2.3.2 PT Programming Description A PT user can perform the following programming: Personal Programming: Customising the extension according to his needs. System Programming: Customising the PBX according to organisational needs. Manager Programming: Customising specified frequently changing items (e.g., Charge Management and Remote Extension Dial Lock).
Page 390 2.3.2 PT Programming User Manual References 3.1 Customising Your Phone (Personal Programming) 3.2 Manager Programming 3.3 Customising Your System (System Programming) Feature Guide...
Page 391: Password Security
2.3.3 Password Security 2.3.3 Password Security Description To maintain system security, system passwords are required to access certain programming functions of the PBX. By giving different users access to different passwords, it is possible to control the amount of programming that each user is able to perform. The following types of system passwords are available: Password Description...
Page 392 2.3.3 Password Security PC Programming Manual References 2.1.2 Access Levels 13.1 [11-1] Main—Password Feature Guide References 3.1 Capacity of System Resources Feature Guide...
Page 393: Quick Setup
2.3.4 Quick Setup 2.3.4 Quick Setup Description It is possible to set up the basic PBX parameters using a PC. When a PC accesses the PBX for the first time with the Installer Level Programmer Code (® 2.3.1 PC Programming), Quick Setup display will appear automatically.
Page 394: Automatic Setup
2.3.5 Automatic Setup 2.3.5 Automatic Setup Description There are two automatic setup features as follows: Automatic ISDN Configuration Automatic Time Adjustment Automatic ISDN Configuration The ISDN (BRI) port configuration can be set automatically through system programming. The following items will be set by making and receiving a call using the subscriber number assigned for each ISDN (BRI) port: L1 Active Mode L2 Data Link Mode...
Page 395 2.3.5 Automatic Setup Feature Guide References 1.21.1.1 Integrated Services Digital Network (ISDN)—SUMMARY 1.28.4 Timed Reminder Feature Guide...
Page 396: Flexible Numbering/Fixed Numbering
2.3.6 Flexible Numbering/Fixed Numbering 2.3.6 Flexible Numbering/Fixed Numbering Description To dial another extension user or to access PBX features, the access numbers (extension numbers or feature numbers) are required. There are three types of numbering plans: Flexible Numbering (available while a dial tone is heard) Flexible Numbering (available while busy, DND, or ringback tone is heard) Fixed Numbering (available while dialling or talking) Flexible Numbering (available while a dial tone is heard)
Page 397 2.3.6 Flexible Numbering/Fixed Numbering Default Feature Type 1 Type 2 (with (without Extension Numbering Scheme 15—Leading Number None Extension Numbering Scheme 16—Leading Number None Extension Numbering Scheme 17—Leading Number None Extension Numbering Scheme 18—Leading Number None Extension Numbering Scheme 19—Leading Number None Extension Numbering Scheme 20—Leading Number None...
Page 398 2.3.6 Flexible Numbering/Fixed Numbering Default Feature Type 1 Type 2 (with (without Call Hold/Call Hold Retrieve Call Hold Retrieve—Specified with a Holding Extension Number Call Park/Call Park Retrieve Call Hold Retrieve—Specified with a Held Trunk Number Door Open External Relay External Feature Access ISDN Hold None...
Page 399 2.3.6 Flexible Numbering/Fixed Numbering Default Feature Type 1 Type 2 (with (without Hot Line programme/set/cancel Absent Message set/cancel BGM set/cancel Remote Wake-up Call Timed Reminder set/cancel Printing Message Extension Dial Lock set/cancel Time Service Switch Remote Extension Dial Lock off Remote Extension Dial Lock on NDSS Monitor Release Trunk Busy Out Clear...
Page 400 2.3.6 Flexible Numbering/Fixed Numbering Fixed Numbering (available while dialling or talking) The features which are available while dialling or talking have fixed numbers as shown in the following table: [Fixed Numbering Table (available while dialling or talking)] Feature Fixed Numbering Pulse to Tone Conversion Conference Door Open...
Page 401 2.3.6 Flexible Numbering/Fixed Numbering 4.10 [2-6-3] Numbering Plan—B/NA DND Call Feature PT Programming Manual References [100] Flexible Numbering Feature Guide References 1.24.1 Voice Mail (VM) Group 1.25.1 Portable Station (PS) Connection 3.1 Capacity of System Resources User Manual References 4.2.1 Feature Number Table Feature Guide...
Page 402: Floating Extension
2.3.7 Floating Extension 2.3.7 Floating Extension Description Virtual extension numbers can be assigned to resources to make them appear as extensions. This feature is also known as Floating Station. These numbers are defined as floating extension numbers and can be assigned as a destination of incoming calls etc.
Page 403 2.3.7 Floating Extension 13.1 [11-1] Main—Remote → Remote—Analogue Remote (Modem) Floating Extension Number → Remote—ISDN Remote Floating Extension Number PT Programming Manual References [623] Incoming Call Distribution Group Name [660] VM Group Floating Extension Number [700] External Pager Floating Extension Number [730] Outgoing Message (OGM) Floating Extension Number [731] Outgoing Message (OGM) Name [811] Modem Floating Extension Number...
Page 404: Software Upgrading
2.3.8 Software Upgrading 2.3.8 Software Upgrading Description It is possible to upload software from a PC to the PBX to upgrade the following: Data File Storage Area Main Processing (MPR) software data Operating system data area on the DMPR card. Default data of system programming for Country/area data area on the DMPR card.
Page 405: Fault Recovery/Diagnostics
2.4.1 Power Failure Transfer 2.4 Fault Recovery/Diagnostics 2.4.1 Power Failure Transfer Description When the power supply to the PBX fails, specific SLTs and/or ISDN terminal devices are automatically connected to specific trunks (Power Failure Connections). The PBX will switch from normal operation to the Power Failure Connections, and all existing conversations will be disconnected.
Page 406: Power Failure Restart
2.4.2 Power Failure Restart 2.4.2 Power Failure Restart Description When turning the electricity back on, the PBX restarts the stored data automatically and the PBX will record the event (System Restart) in the error log. Conditions • In the event of a power failure, PBX memory is protected by a factory-provided lithium battery. There is no memory loss except the memories of Automatic Callback Busy (Camp-on) (®...
Page 407: Local Alarm Information
2.4.3 Local Alarm Information 2.4.3 Local Alarm Information Description When a PBX error occurs and the PBX detects it, the System Alarm button light on the PT of an extension, which is allowed to use this feature through system programming (a maximum of two extensions per PBX), turns on red.
Page 408 2.4.3 Local Alarm Information 6.13 [4-2-3] Portable Station—Flexible Button— Type 6.17 [4-3] DSS Console— Type 13.1 [11-1] Main →SMDR— Print Information—Error Log →Maintenance— Local Alarm Display—Extension 1, Extension 2 →Maintenance— Daily Test Start Time—Set →Maintenance— Daily Test Start Time—Hour →Maintenance— Daily Test Start Time—Minute Feature Guide References 1.20.2 Flexible Buttons...
Page 409: Appendix
Section 3 Appendix Feature Guide...
Page 410: Capacity Of System Resources
3.1 Capacity of System Resources 3.1 Capacity of System Resources System Item Capacity Absent Message— 1 x 16 characters Extension Absent Message—System 8 x 16 characters Call Park Zone Conference 3–8 parties per conference (32 parties total) DID/DDI Table 32 digits, 1000 entries Extension number 1–5 digits (1–4 digits for PSs)
Page 411 3.1 Capacity of System Resources Item Capacity Hot Line 32 digits Key Pad Protocol Dial (ISDN 32 digits Service Access) Personal Speed Dialling 32 digits, 100 entries/extn. Quick Dialling 4080 entries (80: basic memory [4 digits], 4000: expansion memory [8 digits]) Redial 32 digits System Speed Dialling...
Page 412: Voice Message
3.1 Capacity of System Resources Item Capacity Leading Number Exception 16 digits, 200 entries Table ARS Carrier Itemised Billing Code 10 digits Authorisation Code for Tenant 16 digits Authorisation Code for Trunk 10 digits Group Call Log and Message Waiting Item Capacity Outgoing Call Log—PT...
Page 413 3.1 Capacity of System Resources Item Capacity Charge Rate 7 digits including a decimal Charge Denomination 3 currency characters/symbols Networking Item Capacity TIE Line Routing and Modification Table 32 entries Leading Number 3 digits PBX Code 7 digits NDSS: Monitored PBXs NDSS: Registered Extensions for Monitor PBX Item Capacity...
Page 414 3.1 Capacity of System Resources Item Capacity User Level Programmer Code 0 – 16 characters Feature Guide...
Page 415: Tones/Ring Tones
3.2.1 Tones/Ring Tones 3.2 Tones/Ring Tones 3.2.1 Tones/Ring Tones Tone Patterns (Default) Confirmation Tone 1 Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Confirmation Tone 5 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2...
Page 416 3.2.1 Tones/Ring Tones Tone Patterns (Default) 15 s Hold Alarm Tone Call Waiting Tone 1 Call Waiting Tone 2 Ring Tone Patterns (Default)* Single Double Triple S-Double * The duration of a ring tone may vary by country/area. Feature Guide...
Page 417: Index
Index Feature Guide...
Page 418 Index Call Forwarding (CF)—by ISDN (P-MP) Call Forwarding (CF)—by ISDN (P-P) AA ® Automated Attendant Call Forwarding (CF)—by QSIG Absent Message Call Forwarding (FWD) 66, 67 Account Code Entry Call Hold Advice of Charge (AOC) Call Hold (HOLD)—by ISDN Alarm Information, Local Call Hold Retrieve Deny Alternate Calling—Ring/Voice Call Hold, Automatic...
Page 419 Index CNIP by QSIG ® Calling Name Identification Presentation— DISA Intercept Routing—No Answer by QSIG DISA Intercept Routing—No Dial CNIR ® Calling Name Identification Restriction DISA Security Mode Display Information Code Entry, Verified Display Lock 108, 205, 215 COLP ® Connected Line Identification Presentation Distribution, Group Call COLP by QSIG ®...
Page 420 Index Group Call Pickup IP Proprietary Telephone (IP-PT) IRNA ® Intercept Routing—No Answer Group FWD Button Types Group, Broadcasting ISDN ® Integrated Services Digital Network Group, Call Pickup 78, 371 ISDN Centrex Service Group, Extension User ISDN Extension Group, Idle Extension Hunting 43, 372 ISDN Service Access by Keypad Protocol Group, Incoming Call Distribution...
Page 421 Index One-touch Dialling Quick Setup One-touch Dialling, Full One-touch Transfer Operator Call Recall Operator Features Recording into the VPS, Two-way Operator, Hotel Recording, Direct Outgoing Call Log Redial, Automatic Outgoing Message (OGM) Redial, Interrupt Outside Destinations in Incoming Call Distribution Redial, Last Number Group Relay Control, External...
Page 422 Index Three-party Conference (3PTY)—by ISDN Wireless XDP Parallel Mode TIE Line Service Wrap-up Time Service Timed Reminder Toll Restriction (TRS) XDP Parallel Mode, Wireless Toll Restriction (TRS)/Call Barring (Barring) XDP, Digital Tone, Audible Tone, Call Waiting Tone, Confirmation Tone, Dial Tones/Ring Tones Transfer Recall Transfer, Call...
Page 423 Notes Feature Guide...
Page 424 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

Panasonic KX-TDA100D Features Manual

1 Call Handling Features

2 System Configuration and Administration Features

3 Appendix

Index

Quick Links

Feature Guide

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Summary of Contents for Panasonic KX-TDA100D