Acd (Automatic Call Distribution) Keys; Asstinitcall And Asstcallpush; Asstoptin And Asstoptout - Mitel 6873i User Manual

6873i User Guide for Clearspan
SOFTKEY TYPE
Sprecode
Transfer
XML

ACD (AUTOMATIC CALL DISTRIBUTION) KEYS

The ACD phone application provides Clearspan Call Center agents with buttons to perform
certain functions in an environment that supports intelligent call distribution. In these
environments, an available agent is selected using a combination of the agent's line state,
availability setting, skill level, and other distribution algorithms. If your System Administrator
has configured a ACD on your phone, you can press the buttons to execute the functions and
play audio indicating your state.
KEY
Sign In
Sign Out
Available
Unavailable
Wrap

ASSTINITCALL AND ASSTCALLPUSH

Your System Administrator can assign softkeys to your phone to support the
Executive-Assistant service. The AsstInitCall and AsstCallPush softkeys allow an assistant to
place a call on behalf of an executive.
To initiate a call for an executive, press the AsstInitCall softkey, and then enter the executive's
number and the destination number. If any of the numbers is not provided, you are prompted
to provide it. To transfer the call to the executive for whom the call is intended, press the
AsstCallPush softkey. You can also transfer a filtered call that you answer before pushing the
call to the executive.
If the executive does not answer the call within a configured time, the call is sent back to your
phone.

ASSTOPTIN AND ASSTOPTOUT

Your System Administrator can assign softkeys to your phone to support the
Executive-Assistant service. One Executive-Assistant feature that might be supported on your
phone is the ability to opt in or opt out of an executive's pool of assistants. If you have AsstOptIn
and AsstOptOut softkeys on your phone, you have this ability. Press AsstOptIn to opt in to an
executive's pool, or AsstOptOut to opt out of the pool.
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ACTION
Indicates that you are in the office and present.
Indicates that you are out of the office.
Indicates that you are available to accept new calls or are on active calls.
Indicates that you are not available to accept new calls.
Indicates that you are performing post-call wrap-up work.
DEFAULT STATES
Connected
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy