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Mitel 6873i User Manual

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Mitel 6873i SIP Phone
RELEASE 6.0.0 USER GUIDE
58016338 REV00
April, 2021

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Summary of Contents for Mitel 6873i

  • Page 1 Mitel 6873i SIP Phone RELEASE 6.0.0 USER GUIDE 58016338 REV00 April, 2021...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commit- ment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
  • Page 3 Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.

  • Page 4: Table Of Contents

    PHONE OPTIONS THROUGH THE MITEL WEB UI ....23 USING THE MITEL WEB UI ..... .23...
  • Page 5 FINDING YOUR PHONE’S IP ADDRESS ....29 PHONE STATUS THROUGH THE MITEL WEB UI ....31 SIP ACCOUNT STATUS .
  • Page 6 CONFIGURING AN AUTOMATIC CALL DISTRIBUTION (ACD) KEY USING THE MITEL WEB UI ......94 UTILIZING THE ACD FEATURE USING THE IP PHONE UI .
  • Page 7 PAGING KEY ....... . . 116 CONFIGURING A PAGING KEY USING THE MITEL WEB UI ..116 USING THE PAGING KEY .
  • Page 8 CONFIGURING A DND KEY ..... 174 CONFIGURING DND USING THE MITEL WEB UI ..174...
  • Page 9 CONFIGURING A CALL FORWARD KEY ....177 CONFIGURING CALL FORWARD USING THE MITEL WEB UI . . . 177 USING CALL FORWARD THROUGH THE IP PHONE UI ..179 ADDITIONAL FEATURES .
  • Page 10 PRESS-AND-HOLD TO CREATE A SPEED DIAL KEY ..212 SUPPORT FOR MITEL S720 BLUETOOTH SPEAKER PHONE ..213 TROUBLESHOOTING SOLUTIONS .....214 WHY IS MY DISPLAY BLANK? .

  • Page 11: Welcome

    Mitel 6873i delivers rich and crystal clear handsfree conversations. With its fully customizable hard key layout, XML capabilities, and a PoE class 3 rating, the 6873i is one of the most advanced SIP desktop phones available on the market today.

  • Page 12: Requirements

    CLEANING THE 6873I TOUCHSCREEN Repeated use of the 6873i touchscreen may lead to a dirty screen. To clean the phone’s screen, Mitel recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth made of microfiber suede (preferably one without sewn hems or similar characteristics that would scratch the surface of the screen).
  • Page 13 : Use of any type of cleaners, alcohol, ammonia, and/or hard or sharp objects can harm the NOTE touchscreen surface and potentially cause transparent conductive film cracks in the screen. To clean your 6873i touchscreen: Disconnect power to your phone. Retrieve a soft cloth, such as a microfiber cloth.

  • Page 14: Ip Phone Keys

    IP PHONE KEYS KEY PANEL IP PHONE KEYS KEY PANEL The following sections describe the various 6873i phone key functions and how they can help you make and manage your calls and caller information. 6873i Handset Volume Control High Quality...
  • Page 15 For more information, see “Outgoing Redial List” Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6873i IP phone has two default Line keys, each with LED indicator lights. For more information, see “Line and Call Appearances”.

  • Page 16: Dialpad Keys

    DIALPAD KEYS DIALPAD KEYS The 6873i has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6873i phone dialpad includes the following: DIALPAD KEY...

  • Page 17: E.164 Support

    E.164 numbers are formatted as [+] [country code] [subscriber number including area code], and can have a maximum of 15 digits. Users can dial E.164 numbers from 6873i IP phones. The support for inserting the '+' symbol is provided to users in the following ways: Users can insert the '+' symbol by a long-press of the '0' key.

  • Page 18: Getting Started

    GETTING STARTED The 6873i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
  • Page 19 GETTING STARTED PLUGGING IN AND STARTING THE PHONE : New updates to your phone can be automatically scheduled from the server. This is set up on the NOTE phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.

  • Page 20: Network Connected/Network Disconnected

    GETTING STARTED PLUGGING IN AND STARTING THE PHONE NETWORK CONNECTED/NETWORK DISCONNECTED If your phone successfully connects to the network the phone will go directly to the Home screen. If your phone did not successfully connect to the network, the Network Disconnected prompt appears on the display and the telephone status light turns on.

  • Page 21: Ui Overview

    Check with your System or Network Administrator for assistance.For more information about connecting your phone, see the Mitel 6873i IP Phone Installation Guide. : If the phone displays a No Service status message you can still use the phone but note that it is NOTE not registered with the Registrar.
  • Page 22 GETTING STARTED UI OVERVIEW The following table identifies and describes the phone/line status indicators on the Home screen. ICON DESCRIPTION Phone Locked - The lock icon displays on the Home screen indicating that the phone is in a locked state preventing the phone from being used and preventing any changes from being made to the phone.
  • Page 23 Home screen when the phone is being powered using 802.3af Power over Ethernet (PoE) and one or more expansion modules are connected to the 6873i. If this icon is displayed, the USB port will not be functional. Use the recommended AC adapter (optional accessory) or power the phone using 802.3at PoE plus to ensure the USB port will be...
  • Page 24 GETTING STARTED UI OVERVIEW : For more information about configuring the top and bottom softkeys, see “Configuring Softkeys”. NOTE If you or your Administrator have configured softkey functions on your phone, the labels for those func- tions display on the screen. For example, in the illustration above Voicemail and Home were configured as speed dial keys and the remaining top softkeys were configured as Busy Lamp Field (BLF) keys.

  • Page 25: Line Selection Screen

    The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6873i has three softkeys configured that are viewable on the next softkey “page”. Pressing the More softkey toggles between the first and additional “pages” to display all the rest of the configured softkeys (as per the figure below).

  • Page 26: Detailed-View Call Screen

    GETTING STARTED UI OVERVIEW It also allows you to easily select a line to act upon. When a line is not in use, a New Call key is available allowing you to dial out using the selected line. If the line is in use with a call on hold, a Pickup key is available allowing you to pick up the call on hold on the respective line.
  • Page 27 Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Mitel Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded.

  • Page 28: Multi-View Call Screen

    The direction of the arrow (if applicable) denotes where the other conference call participant is in the list of calls. Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Mitel Hi-Q™ audio.

  • Page 29: Touchscreen Ui Navigation

    GETTING STARTED TOUCHSCREEN UI NAVIGATION INDICATOR/ICON DESCRIPTION Indicates active VoIP recording is enabled and the call is being recorded. TOUCHSCREEN UI NAVIGATION UI navigation is easily performed using the LCD touchscreen. Swipe left and right in the top softkey area to switch softkey pages.

  • Page 30: Methods Of Customizing Your Phone

    There are two ways to customize specific options on your phone: Using the Options key on the IP phone • Using the Mitel Web UI in an Internet browser window from your PC • PHONE OPTIONS THROUGH THE IP PHONE UI You can customize your phone by pressing the key and accessing the IP phone UI.
  • Page 31 METHODS OF CUSTOMIZING YOUR PHONE PHONE OPTIONS THROUGH THE IP PHONE UI ICON OPTION Call Forward Lock Password • Phone Lock • Diagnostics Audio Audio Mode • Headset • Ring Tones • Tone Set • Display Dialing Live Dialpad • Speed Dial Edit •...

  • Page 32: Simplified Options List

    METHODS OF CUSTOMIZING YOUR PHONE PHONE OPTIONS THROUGH THE IP PHONE UI SIMPLIFIED OPTIONS LIST Your System Administrator may configure a simplified Options List for your phone. The following table indicates the options that may appear on your phone if the simplified Options List is applied. ICON OPTION Status...

  • Page 33: Log Issue Key

    In addition to the IP phone UI options, you can customize options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see...
  • Page 34 : For a user, the default username is “user” and the password field is left blank. NOTE You can logout of the Mitel Web UI at any time by clicking Log Off. The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings. CATEGORY...
  • Page 35 Module or an additional 84 softkeys with an M685i Expansion Module if it is attached to the phone. This option displays on the side menu of the Mitel Web UI only if an Expansion Module is attached. Directory - Allows you to copy the Received Callers List and Local Directory from your IP phone to your PC.
  • Page 36 METHODS OF CUSTOMIZING YOUR PHONE PHONE OPTIONS THROUGH THE MITEL WEB UI CATEGORY DESCRIPTION Basic Settings Preferences- Allows you to enable/disable the following: Park Call • Pick Up Parked Call • Display DTMF Digits • Play Call Waiting Tone •...

  • Page 37: Phone Status

    PHONE STATUS THROUGH IP PHONE UI PHONE STATUS You can view the status of your phone using the IP phone UI or the Mitel Web UI. PHONE STATUS THROUGH IP PHONE UI The Status option on the IP phone displays the status of your phone to the LCD display.
  • Page 38 PHONE STATUS PHONE STATUS THROUGH IP PHONE UI Storage – NOTE The Directory List detailed in the Storage menu is in reference to the Local Directory. If the Received Callers List or Outgoing Redial List is full, the Storage screen displays infor- mation regarding the age of the oldest record stored in memory for the respective list instead of the total number of records stored.

  • Page 39: Finding Your Phone's Ip Address

    If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.
  • Page 40 PHONE STATUS FINDING YOUR PHONE’S IP ADDRESS IP PHONE UI Press to enter the Options List. The Status icon. Press Network. The IP address of your 6873i displays in the IP Address field in the right column.

  • Page 41: Phone Status Through The Mitel Web Ui

    This Status window displays the status of your phone, which includes the following information: Network Status – Hardware Information – Firmware Information – SIP Status – SIP ACCOUNT STATUS The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI.
  • Page 42 PHONE STATUS PHONE STATUS THROUGH THE MITEL WEB UI The following table describes the status conditions that can display for the account. STATUS CONDITION DESCRIPTION Registered Displays this status on accounts that HAVE been registered with the SIP proxyserver. Example: Line >...

  • Page 43: Time And Date

    : All time and date settings can be configured using the IP phone UI. Time/Date Formats NOTE and Time Servers are the only two time and date settings that can be configured using the Mitel Web UI. SETTINGS Configuring the Time Format, Daylight Savings, and Date Format Using the IP Phone UI...
  • Page 44 TIME AND DATE SETTINGS Press Daylight Savings. Choose the desired daylight savings setting. Valid values are: – 30 min summertime – 1h summertime – Automatic (default) – Press Date Format. Swipe up and down to scroll through the list and choose the desired date format. Valid values are: WWW MMM DD (default) –...

  • Page 45: Time Zone

    TIME AND DATE TIME ZONE DD-MMM-YY – YYYY-MM-DD – DD/MM/YYYY – DD/MM/YY – DD-MM-YY – MM/DD/YY – MMM DD – DD MMM YYYY – WWW DD MMM – DD MMM – DD.MM.YYYY – Press the Save softkey to save your changes. : The time and date formats you configure are applicable to the Home screen as well as the NOTE Missed/Received Callers and Outgoing Redial Lists.

  • Page 46: Set Date And Time

    TIME AND DATE SET DATE AND TIME Asia – Atlantic – Australia – Europe – Pacific – Others – Swipe up and down to scroll through the time zone list and choose the time zone that applies to your area. The default time zone is US-Eastern. : For a list of the time zone values available on the IP phone, see “Appendix A -Time Zone NOTE...
  • Page 47 TIME AND DATE SET DATE AND TIME Press the Time Server 1, Time Server 2, or Time Server 3 field. Using the on-screen keyboard, enter an IP address or domain name for the time server. If you want to manually set the date and time, press the Use Network Time checkbox to clear the checkmark and disable the setting.

  • Page 48: Bluetooth

    NOTE Click Save Settings. BLUETOOTH The 6873i supports the use of a Bluetooth headset as an alternate headset device and a cordless Blue- tooth handset as an optional accessory. Using the phone UI, you can enable and disable the Bluetooth...

  • Page 49: Enabling And Disabling Bluetooth Functionality

    Headset/Speaker. For instruc- tions on how to manually override the audio mode, see “Audio Mode”. After upgrading the firmware to 5.1.0, the Bluetooth headsets must be paired again with the 6873i phone. ENABLING AND DISABLING BLUETOOTH FUNCTIONALITY IP PHONE UI Press on the phone to enter the Options List.

  • Page 50: Pairing A Bluetooth Headset

    TIME AND DATE BLUETOOTH PAIRING A BLUETOOTH HEADSET IP PHONE UI Press on the phone to enter the Options List. Tap the Bluetooth icon. Ensure Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle switch to the right. Tap Available Devices.
  • Page 51 TIME AND DATE BLUETOOTH : The 6873i continually scans for supported Bluetooth headsets when enabled. Refer to the NOTE respective Bluetooth headset documentation for pairing procedures that must be performed on your Bluetooth headset. Tap the desired Bluetooth headset you want to pair.

  • Page 52: Pairing A Bluetooth Handset

    TIME AND DATE BLUETOOTH : When a Bluetooth headset is successfully connected, a Bluetooth headset connected icon NOTE appears in the status bar on the Home screen. PAIRING A BLUETOOTH HANDSET IP PHONE UI Press on the phone to enter the Options List. Tap the Bluetooth icon.
  • Page 53 Home screen. When a paired Bluetooth Handset loses connectivity with the 6873i IP Phone, a warning message displays on the Home screen and an icon appears in the status bar. Tap OK to clear the message.

  • Page 54: Unpairing A Bluetooth Device

    TIME AND DATE BLUETOOTH When the Bluetooth Handset is successfully re-connected, all notifications for connectivity loss disappear from the phone. UNPAIRING A BLUETOOTH DEVICE IP PHONE UI Press on the phone to enter the Options List. Tap the Bluetooth icon. Ensure Bluetooth functionality is enabled.

  • Page 55: Connecting To A Different Paired Bluetooth Device

    TIME AND DATE BLUETOOTH The following message displays on screen. Tap Yes to unpair the device. The Bluetooth device is removed from the list of Paired Devices. CONNECTING TO A DIFFERENT PAIRED BLUETOOTH DEVICE IP PHONE UI Press on the phone to enter the Options List. Tap the Bluetooth icon.
  • Page 56 TIME AND DATE BLUETOOTH In the Paired Devices list, tap the desired Bluetooth device you want to connect to. The phone attempts to connect to the device. : If connecting fails, an error message displays on screen. Press Retry to attempt to connect again, NOTE or Cancel to cancel the attempt.

  • Page 57: Directory

    TIME AND DATE DIRECTORY DIRECTORY You can configure directory entries to display using the contact’s first name and then last name or vice versa. Moreover, the option to sort contacts using either their first name or last name is available through the Directory >...

  • Page 58: External Sources

    TIME AND DATE DIRECTORY Choose the desired sorting preference. Press the Save softkey to save your changes. EXTERNAL SOURCES : Menu available only if external Directory sources have been configured by yourAdministrator. NOTE Enabling/Disabling Directories and Renaming Labels Using the IP Phone UI Press on the phone to enter the Options List.

  • Page 59: Credentials

    TIME AND DATE CREDENTIALS : CSV 1 and 2 are enabled by default. All other Directory sources are disabled by default. NOTE Press right arrow on the Enable/Disable tab to switch to the Labels tab. Press the Directory source label field that you want to edit and using the on-screen keyboard enter in a name for the respective directory folder.
  • Page 60 TIME AND DATE CREDENTIALS Some features (e.g. LDAP Directory, Microsoft Exchange Directory, BroadSoft Xsi features, etc...) require authentication to external servers before they can be used. The Credentials options menu allows you to enter in your user credentials for these respective features. This menu also allows users to test their authentication settings and connection to the respective server/source.

  • Page 61: Call Forward

    This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings and helps keep your system secure. You can change your user password using the IP phone UI or the Mitel Web UI. CONFIGURING A USER PASSWORD If unsupported characters are present in the user password or if the password length exceeds 15 charac- ters in the configuration file then the phone uses the default password.

  • Page 62: Phone Lock

    You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP phone UI, Mitel Web UI or by configuring a Lock softkey on your phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock...
  • Page 63 TIME AND DATE LOCK Press the Phone Lock icon. At the Lock the phone? prompt, press Yes. The message Phone is locked and a lock icon displays on the Home screen. Additionally the Mes- sage Waiting Indicator (MWI) will turn on. : Alternatively, if configured, you can lock the phone by simply pressing a Lock softkey.

  • Page 64: Configuring Lock Settings Using The Mitel Web Ui

    At the Enter Unlock Password prompt, enter your user password and press the blue Enter key. At the Unlock the phone? prompt, press Yes. CONFIGURING LOCK SETTINGS USING THE MITEL WEB UI Setting a User Password Click on Operation > User Password.
  • Page 65 TIME AND DATE LOCK : The IP phones support alphanumeric password with the supported characters. NOTE MITEL WEB UI Click on Operation > Phone Lock. In the Reset User Password field, click Reset. The following screen displays. In the Current Password field, leave this blank.

  • Page 66: Diagnostics

    Mitel 6873i SIP phone. Capturing Audio Log Files Using the IP Phone UI IP PHONE UI To capture audio diagnostic logs on the Mitel 6873i SIP phone: (Settings) key on the phone to enter the Settings menu. Press the Tap the Diagnostics icon.

  • Page 67: Audio

    AUDIO MODE The 6873i allows you to use a handset, a USB or Bluetooth headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three...
  • Page 68 TIME AND DATE AUDIO AUDIO MODEOPTION DESCRIPTION Speaker This is the default setting. Calls can be made or received using the handset or handsfree speakerphone. In handset audio mode, pressing button on the phone switches to handsfree speakerphone. In Speaker audio mode, lift the handset to switch to the handset.

  • Page 69: Headset

    TIME AND DATE AUDIO Configuring the Audio Mode Using the IP Phone UI Press on the phone to enter the Options List. Press the Audio icon. Press the Audio Mode icon. Choose the desired audio mode. Valid values are: Speaker (default) –...
  • Page 70 TIME AND DATE AUDIO Choose the desired volume setting. Valid values are: – Medium (default) – High – Press the Save softkey to save your changes. To enable/disable USB Wireless headset mode: Press the (Settings) key to enter the Settings menu. Tap the Audio icon.

  • Page 71: Ring Tones And Tone Sets

    (if enabled by your Administrator). You can enable/disable these ring tones on a global or per-line basis. : Individual contact ring tones are also supported on the 6873i. Individual contact ring tones can be NOTE used during incoming calls to help users identify the party calling. For more information on individual contact ring tones, see “Local Directory...
  • Page 72 Ring cadence pattern • You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. Configuring Ring Tones Using the IP Phone UI Global configuration only Press on the phone to enter the Options List.
  • Page 73 TIME AND DATE AUDIO Choose the desired ring tone (Tone 1 through Tone 15, Silent, or any custom ring tones installed). Press the Save softkey to save your changes. The ring tone you select is immediately applied to the IP phone. Configuring Tone Sets Using the IP Phone UI Global configuration only Press...
  • Page 74 Press the Save softkey to save your changes. The tone set you select is immediately applied to the IP phone. Configuring Ring Tones and Tone Sets Using the Mitel Web UI Click on Basic Settings > Preferences > Ring Tones.
  • Page 75 “Ring Tones” NOTE Click Save Settings. Installing Custom Ring Tones Using the Mitel Web UI NOTE Access to the Custom Ringtones Web UI menu is only available if enabled by your System Adminis- trator. Ringtones must be in .wav format. The IP phones support the following WAV file specifications: G.711 ì-law and a-law Codec...

  • Page 76: Display

    The Home Screen Mode option on the IP phone allows you to select how your home screen is displayed. The 6873i IP phone contains two home screen layout options. The default primary home screen mode provides users with a larger date and time and displays the screen name (if configured) beside the line number in the top status bar.
  • Page 77 TIME AND DATE DISPLAY The Screen Saver Timer option allows you to configure the amount of time (in seconds) the phone must be idle before the screen saver initiates. When the specified amount of time expires, a screen saver displaying the date and time and the number of missed calls (if applicable) is displayed on screen. Configuring the Home Screen Mode and Screen Saver Timer IP PHONE UI Press on the phone to enter the Options List.
  • Page 78 TIME AND DATE DISPLAY Press the left and right arrow buttons in the Home Screen Mode field to change the desired home screen mode. Press Screen Saver Timer field. Enter a value, in seconds, using the on-screen keyboard. You can set the timer from 0 (disabled) to 7200 seconds.

  • Page 79: Brightness Settings

    TIME AND DATE DISPLAY BRIGHTNESS SETTINGS The Brightness Level option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of brightness level. The Brightness Timer option allows you to set the amount of time you want the LCD display to stay illu- minated before turning the backlight off during a period of inactivity.

  • Page 80: Dialing

    The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6873i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.

  • Page 81: Restart

    If you do not wish to restart your phone, press No. : Your phone is out of service temporarily during the restart and reboot process. NOTE RESTARTING YOUR PHONE USING THE MITEL WEB UI Click on Operation > Reset. Click Restart.

  • Page 82: Emergency Dial Plan

    You can set the emergency dial plan using the Mitel Web UI only. NOTE Emergency dial plan pattern matching is only functional when the live dialpad feature is enabled.
  • Page 83 TIME AND DATE EMERGENCY DIAL PLAN Default for this field is 911|999|112|110. Click Save Settings to save the emergency dial plan to your phone.

  • Page 84: Line And Call Appearances

    LINE AND CALL APPEARANCES LINE AND CALL APPEARANCES The 6873i has 2 hard line/call appearance buttons each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension, or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents.

  • Page 85: Configuring Softkeys

    If M685i Expansion Modules are attached to the phone, you can configure up to an additional 84 soft- keys on each M685i Expansion Module. The 6873i IP phone allows up to 3 expansion modules on each phone. For more information about expansion modules, see “Model M680i and M685i Expansion...
  • Page 86 CONFIGURING SOFTKEYS KEY FUNCTION DESCRIPTION Do Not Disturb Indicates the key is configured for Do Not Disturb (DND) functionality. Indicates the key is configured for Busy Lamp Field (BLF) functionality (programmable on the top softkeys only). BLF/List Indicates the key is configured for BLF/List functionality (programmable on the top softkeys only).
  • Page 87 CONFIGURING SOFTKEYS KEY FUNCTION DESCRIPTION BLF/Xfer Indicates the key is configured as a simplified BLF key and a Transfer key. You can use this key to perform the BLF function as well as use it as a transfer key to transfer calls (programmable on the top softkeys only).
  • Page 88 Many softkey functions allow you to customize the label of the softkey. When you define a long top softkey label, the 6873i will attempt (if possible) to intelligently split the label on to two lines. You can also manually split any top softkey label on to two lines by using adding two vertical bar characters (i.e. ||) in between the characters you want to split.

  • Page 89: State-Based Softkeys

    CONFIGURING SOFTKEYS STATE-BASED SOFTKEYS STATE-BASED SOFTKEYS On the 6873i’s bottom softkeys, you can configure a specific state to display when a softkey is being used. The following table describes the states available to configure for the softkeys. STATE DESCRIPTION Idle The phone is not being used.

  • Page 90: Softkey Display Behavior

    SOFTKEY DISPLAY BEHAVIOR On the 6873i IP phone, you can configure up to 48 (top) and 30 (bottom) functions on the softkeys. By default, if you have no softkeys configured on the IP phone, and you assign softkey functions to higher number keys in the Mitel Web UI, the key functions automatically appear in the first available position on the LCD display.
  • Page 91 The following figures illustrate the above scenario (i.e. the configuration of top softkey 12) and how it is displayed on the phone: Mitel Web UI Configuration Corresponding 6873i Display : Contact your System Administrator for other softkey display behavior options.

  • Page 92: Line Key

    NOTE You can set a softkey to act as a line/call appearance key on the 6873i. This key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of Line keys, “Line and Call...

  • Page 93: Speed Dial Key

    The normal function of the speed dial option allows you to dial a number quickly by pressing a key config- ured for speed dialing. You can program the keys on the 6873i to speed dial outside numbers, dial directly to another person’s line or extension, or quickly access features such as Caller ID (*69) and voicemail.
  • Page 94 CONFIGURING SOFTKEYS SPEED DIAL KEY IP PHONE UI Press and hold an non-configured softkey, dialpad key, or expansion module key for three seconds. : You can press the Cancel softkey at any time during the speed dial programming to cancel and not NOTE save the speed dial information.

  • Page 95: Creating A Speed Dial Key Using The Speed Dial Edit Option

    CONFIGURING SOFTKEYS SPEED DIAL KEY Press the Save softkey to save the speed dial information to the key you selected. CREATING A SPEED DIAL KEY USING THE SPEED DIAL EDIT OPTION (APPLICABLE TO SOFTKEYS, DIALPAD KEYS, EXPANSION MODULE KEYS) IP PHONE UI Press on the phone to enter the Options List.

  • Page 96: Creating A Speed Dial Softkey Using The Mitel Web Ui

    Press the Save softkey to save the speed dial information to the key you selected. CREATING A SPEED DIAL SOFTKEY USING THE MITEL WEB UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 97: Creating Dialpad Speed Dial Keys Using The Mitel Web Ui

    In the Line field, select a line to apply to this key. Valid values are 1 through 24. Click Save Settings. CREATING DIALPAD SPEED DIAL KEYS USING THE MITEL WEB UI Click on Operation > Keypad Speed Dial. Select a key from 1 through 9.

  • Page 98: Do Not Disturb (Dnd) Key

    If the phone shares a line with other phones, only the phone that has DND configured is affected. For more information about DND and DND modes, see “DND Configuration”. CONFIGURING A DND KEY USING THE MITEL WEB UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.

  • Page 99: Busy Lamp Field (Blf) Key

    System Administrator for more information. BLINKING SOFTKEY ICON SUPPORT FOR BLF KEYS The 6873i SIP phone provides blinking softkey icons for the Busy Lamp Field (BLF/BLF List) keys. The phones display fast blink for ringing state and slow blink for hold state.

  • Page 100: Configuring A Blf Key Using The Mitel Web Ui

    BUSY LAMP FIELD (BLF) KEY BLF State Softkey Icon Not Monitored CONFIGURING A BLF KEY USING THE MITEL WEB UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.

  • Page 101: Blf/List Key

    Unknown Not monitored CONFIGURING A BLF/LIST KEY USING THE MITEL WEB UI If you set a key to use BLF/List, you must also enter a BLF List URI at Operation > Softkeys and XML > Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp...
  • Page 102 BLF/LIST KEY field page for your particular user. For example, sip:9@192.168.104.13. The value of the BLF List URI parameter must match the list name configured. Otherwise, no values display on the 6873i screen and the feature is disabled. MITEL WEB UI Click on Operation >...

  • Page 103: Configuring Xmpp Avatar

    : ACD functionality can only be programmed on the top softkeys. NOTE The 6873i and any attached expansion modules support Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to regis- tered IP phone users (agents).

  • Page 104: Configuring An Automatic Call Distribution (Acd) Key Using The Mitel Web Ui

    CONFIGURING SOFTKEYS AUTOMATIC CALL DISTRIBUTION (ACD) KEY (FOR SYLANTRO CALL MANAGERS) CONFIGURING AN AUTOMATIC CALL DISTRIBUTION (ACD) KEY USING THE MITEL WEB UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.
  • Page 105 CONFIGURING SOFTKEYS AUTOMATIC CALL DISTRIBUTION (ACD) KEY (FOR SYLANTRO CALL MANAGERS) Press the Login softkey. Your phone logs into the queue on the server. To allow your phone to be available in the queue, press the Avail softkey. The following screen displays.

  • Page 106: Xml Key

    : The XML services must be set up by your System Administrator before you can use the key. NOTE On the 6873i IP phone, you can access the XML applications from the IP phone UI through an XML softkey. Using the Mitel Web UI, you can configure a key to access XML applications. Under Operations > Soft-...

  • Page 107: Configuring An Xml Key Using The Mitel Web Ui

    After an XML application(s) has been saved to your IP phone and a key has been configured to access the XML applications, the customized service is ready for you to use. IP PHONE UI Press the XML softkey on the 6873i phone. An XML screen displays. Swipe up and down to scroll through the list of customized features.

  • Page 108: Flash Key

    FLASH KEY You can set a key to generate a flash event when it is pressed on the 6873i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 109: Configuring A Sprecode Key Using The Mitel Web Ui

    Click Save Settings. Park/Pickup Keys The 6873i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.

  • Page 110: Configuring Park/Pickup Keys Using The Mitel Web Ui

    Mitel Web UI. Users can make changes to customize the label of the Park and Pickup keys using the Web UI. CONFIGURING PARK/PICKUP KEYS USING THE MITEL WEB UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 111: Utilizing The Park Call/Pickup Parked Call Feature Using The Ip Phone Ui

    LAST CALL RETURN KEY Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up,...

  • Page 112: Configuring A Last Call Return Key Using The Mitel Web Ui

    Click Save Settings. CALL FORWARD KEY Using the Mitel Web UI, you can configure the Call Forward function on a softkey or expansion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.

  • Page 113: Configuring A Call Forward Key Using The Mitel Web Ui

    CONFIGURING SOFTKEYS BLF/XFER CONFIGURING A CALL FORWARD KEY USING THE MITEL WEB UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys. Select from Key 1 through Key 30 on the Bottom keys.

  • Page 114: Configuring A Blf/Xfer Key Using The Mitel Web Ui

    BLF/Xfer and Speed Dial: When the focused line and the monitored extension are idle, pressing the • BLF/Xfer key causes the phone to go offhook and dial the number of the extension. CONFIGURING A BLF/XFER KEY USING THE MITEL WEB UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 115: Speed Dial/Xfer

    Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed • Dial/Xfer key forwards the call to the predefined extension. CONFIGURING A SPEED DIAL/XFER KEY USING THE MITEL WEB UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 116: Speed Dial/Conf

    SPEED DIAL/CONF The 6873i allows you to configure a softkey or expansion module key to be used as a speed dial confer- ence key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.

  • Page 117: Speed Dial/Mwi

    : Speed Dial/MWI functionality can only be programmed on the top softkeys. NOTE The 6873i supports multiple voicemail registration by using the Speed Dial/MWI key. This feature can be useful in scenarios where you need to monitor the voicemail accounts of your team members or you need access to your manager’s voicemail messages.

  • Page 118: Configuring A Speed Dial/Mwi Key Using The Mitel Web Ui

    The Speed Dial/MWI key can be configured through the Mitel Web UI. CONFIGURING A SPEED DIAL/MWI KEY USING THE MITEL WEB UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 119: Directory Key

    Click Save Settings. DIRECTORY KEY Using the Mitel Web UI, you can assign the Directory key to any key on the top or bottom softkeys on the phone. The Directory feature allows you to view Directory entries from multiple sources and store frequently used names and numbers on the phone.

  • Page 120: Configuring A Directory Key Using The Mitel Web Ui

    Click Save Settings. CALLERS LIST KEY By default, the 6873i has a dedicated Callers List key. However, using the Mitel Web UI, you can assign the Callers List key to any key on the top or bottom keys on the phone.

  • Page 121: Configuring A Callers List Key Using The Mitel Web Ui

    : For more information about the Callers List, see “Callers List”. NOTE CONFIGURING A CALLERS LIST KEY USING THE MITEL WEB UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.

  • Page 122: Outgoing Redial Key

    Click Save Settings. OUTGOING REDIAL KEY By default, the 6873i has a dedicated Outgoing Redial key. However, using the Mitel Web UI, you can assign the Outgoing Redial key to any key on the top or bottom keys on the phone.

  • Page 123: Conference Key

    In the Type field, select Redial. Click Save Settings. CONFERENCE KEY Using the Mitel Web UI, you can assign a Conference key to any key on the top or bottom keys on the phone. : For more information about conferencing, see “Conferencing...

  • Page 124: Transfer Key

    CONFIGURING SOFTKEYS TRANSFER KEY TRANSFER KEY Using the Mitel Web UI, you can assign the Transfer key to any key on the top or bottom keys on the phone. : For more information about transferring calls, see “Transferring Calls”. NOTE CONFIGURING A TRANSFER KEY USING THE MITEL WEB UI Click on Operation >...

  • Page 125: Phone Lock Key

    You can configure a key on the IP phone to use as a lock/unlock key. You assign the function of the key as Phone Lock. CONFIGURING A PHONE LOCK KEY MITEL WEB UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 126: Paging Key

    In the Type field, select Phone Lock from the list of options. Click Save Settings. : You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI NOTE at the path Operation > Phone Lock, or using the Phone Lock option on the IP phone UI at the path Options >...

  • Page 127: Using The Paging Key

    Click Save Settings to save your changes. USING THE PAGING KEY The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI.

  • Page 128: Discreet Ringing Key

    : If a custom ring tone is selected and Discreet Ringing is enabled, the phone will not play the custom NOTE ring tone during an incoming call. Ring tone 1 will be played once instead. CONFIGURING A DISCREET RINGING KEY MITEL WEB UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.

  • Page 129: Call History Key

    : From any of the folders under call history, you can directly make a call by tapping the Dial icon. NOTE CONFIGURING A CALL HISTORY KEY USING THE MITEL WEB UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 130: Empty Key

    Empty. The keys are added in order (from key 1 to Key 30 [bottom] or Key 48 [top]) after any hard-coded keys have been added. If a particular key is not defined, it is ignored. CONFIGURING AN EMPTY KEY USING THE MITEL WEB UI Click on Operation > Softkeys and XML.

  • Page 131: None Key

    CONFIGURING SOFTKEYS NONE KEY NONE KEY Use the following procedure to delete a key’s functionality on the 6873i IP phone. DELETING A KEY’S FUNCTION USING THE MITEL WEB UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 132: Making Calls

    MAKING CALLS DIALING A NUMBER MAKING CALLS This section describes ways to make calls on your 6873i phone, using your handset, speakerphone, or headset. DIALING A NUMBER First, take the phone off-hook by: Lifting the handset, • Pressing , or •...

  • Page 133: Using Handsfree Speakerphone

    NOTE USING A HEADSET The 6873i supports USB headsets (connected through the USB port located on the back of the phone) as well as Bluetooth-compliant headsets. Bluetooth must be enabled and the Bluetooth device must be paired and connected with the 6873i for it to function.

  • Page 134: Volume Controls For The Headset Microphone

    “Configuring the Audio Mode Using the IP Phone UI”. If you have a USB headset, insert the USB plug into the USB port (see the Mitel 6873i SIP IP Phone Installation Guide for more information). Pair and connect your Bluetooth headset (see “Bluetooth”).

  • Page 135: Using Intercom Functionality

    When you hang up, the remote phone also hangs up. You can set specific incoming Intercom call features on the 6873i IP phone using the Mitel Web UI. The following table describes these features.

  • Page 136: Outgoing Redial List

    Local Directory. You can also dial out directly using a displayed entry in the Outgoing Redial List. On the 6873i, you access the Outgoing Redial List by the key. The following table identifies and describes the various icons displayed in the Outgoing Redial List.

  • Page 137: Accessing The Outgoing Redial List

    ICON DESCRIPTION Indicates the call was secured using TLS/SRTP encryption. Indicates the call was using Mitel Hi-Q™ audio. Indicates active VoIP recording was enabled and the call was recorded. NOTE When the Outgoing Redial List is full, the oldest call records are deleted to accommodate the infor- mation of new called parties.

  • Page 138: Editing Entries In The Outgoing Redial List

    MAKING CALLS OUTGOING REDIAL LIST : The detailed view screen contains the picture ID of the called party (if available), the date and NOTE time of the outgoing call, the line on which the call was placed, call duration (if the call was answered), any applicable call feature indicators, and the caller ID details.

  • Page 139: Deleting All Entries In The Outgoing Redial List

    MAKING CALLS OUTGOING REDIAL LIST Using the on-screen keyboard, edit the name and/or number. To dial the new number, press , lift the handset, or press any of the line keys. To copy the new number to the Local Directory, press the Copy softkey. DELETING ALL ENTRIES IN THE OUTGOING REDIAL LIST IP PHONE UI Press...

  • Page 140: Deleting An Entry In The Outgoing Redial List

    MAKING CALLS OUTGOING REDIAL LIST Press the Delete key to erase all items. DELETING AN ENTRY IN THE OUTGOING REDIAL LIST IP PHONE UI once to access the Outgoing Redial List. Press Swipe up and down to scroll through the entries in the Outgoing Redial List and press an entry to select.

  • Page 141: Mute

    MAKING CALLS MUTE Press the Copy softkey. The entry is copied to the Local Directory. MUTE You can use the key to mute the handset, headset, or speakerphone. When you use the on your phone, you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the key LED is on.

  • Page 142: Receiving Calls

    RECEIVING CALLS ANSWERING AN INCOMING CALL RECEIVING CALLS When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call.

  • Page 143: Deflecting An Incoming Call

    RECEIVING CALLS DEFLECTING AN INCOMING CALL To reconnect to a party, press the line/call appearance button for that call or navigate to the call on hold and press the Pickup softkey. If you cannot answer the call, the caller goes to voicemail (if voicemail has been configured for your extension).
  • Page 144 RECEIVING CALLS SENDING AN INCOMING CALL TO VOICEMAIL incoming call should go directly to voicemail. Your phone screen displays a voicemail icon displaying the number of pending messages.

  • Page 145: Handling Calls

    HANDLING CALLS PLACING A CALL ON HOLD HANDLING CALLS When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call. PLACING A CALL ON HOLD You can place an active call on hold by pressing the key.

  • Page 146: Automatic Hold

    Drop softkey to disconnect the call. If an attempt to retrieve a held call fails, the 6873i displays a "Server Error" message and error reason code on screen (e.g. "Server Error: 408" for a Request Timeout or "Server Error: 503" for a Service Unavailable).

  • Page 147: Direct Transfer

    DIRECT TRANSFER The 6873i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Xfer softkey and the direct transfer will be performed.
  • Page 148 HANDLING CALLS TRANSFERRING CALLS Enter the extension number (or the outside number) to Party 2. To cancel the transfer you can either press the Cancel softkey on the display screen, press , or hang up the handset. Complete either a blind or consultative transfer: To complete a blind transfer, press the Xfer softkey key again before the receiving end answers.

  • Page 149: Transferring An Existing Call To Another Existing Call

    HANDLING CALLS TRANSFERRING CALLS TRANSFERRING AN EXISTING CALL TO ANOTHER EXISTING CALL IP PHONE UI Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold). : Direct transferring can be performed in either the Multi-View Call screen or Detailed View Call NOTE screen.

  • Page 150: Transferring To A Contact In The Directory

    HANDLING CALLS TRANSFERRING CALLS TRANSFERRING TO A CONTACT IN THE DIRECTORY Users can complete a transfer to a contact in their Local Directory. If a user is in a call and initiates a transfer, they can navigate to the Directory screen and use a softkey configured with Transfer functionality to complete a blind or consultative transfer.

  • Page 151: Indication Of Transferred Calls

    INDICATION OF TRANSFERRED CALLS When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The figure below illustrates the Call Transferred screen on the 6873i phone.

  • Page 152: Conferencing Calls

    LOCAL CONFERENCING The 6873i phone supports up to three parties (including yourself) in a conference call. This is called local conferencing and is the default method of conferencing on the 6873i. : Your System Administrator can set your Conference key to speed dial a specific number. Contact NOTE your System Administrator for more information.
  • Page 153 HANDLING CALLS CONFERENCING CALLS Press the Conf softkey. Enter the phone number of Party 3.
  • Page 154 HANDLING CALLS CONFERENCING CALLS Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. Press the Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call.
  • Page 155 HANDLING CALLS CONFERENCING CALLS To drop a party from the conference, swipe up and down to scroll, press the desired party, and press the Drop key. Creating a Conference Call By Joining Two Existing Calls IP PHONE UI Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party should be placed on hold).

  • Page 156: Centralized Conferencing (For Sylantro And Broadsoft Call Managers)

    CENTRALIZED CONFERENCING (FOR SYLANTRO AND BROADSOFT CALL MANAGERS) The 6873i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables centralized conferencing. If your Administrator does not enable centralized conferencing, then the 6873i uses local conferencing by default.
  • Page 157 If any party in the conference hangs up (including the party that began the conference), all other parties in the conference are still connected. Setting Up Multiple Conferences (for Sylantro Call Manager only) : The 6873i is limited to 24 conferences (a single conference each on lines 1 through 24). NOTE IP PHONE UI Start Conference 1 using the procedures in the previous section, “Setting Up a Conference and...

  • Page 158: Ending A Conference And Transferring Remaining Parties

    ENDING A CONFERENCE AND TRANSFERRING REMAINING PARTIES The 6873i allows a host to easily leave a three-way conference call without disrupting the connection of the other two remaining parties. If you are the host of a conference call and want to leave the conference, simply press the Leave softkey on the phone.

  • Page 159: Managing Calls

    MANAGING CALLS DIRECTORY MANAGING CALLS The 6873i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: Directory • Callers List •...
  • Page 160 MANAGING CALLS DIRECTORY IP PHONE UI Press the softkey configured with Directory functionality. If no external Directory sources are config- ured or enabled, the local Directory is displayed as per the following image. : If the Directory is empty, a Directory empty message displays. NOTE You can view entry details by swiping up and down to scroll through the list and pressing an entry.
  • Page 161 MANAGING CALLS DIRECTORY Accessing and Navigating Your Directory (External Directory Sources Configured/Enabled) IP PHONE UI Press the softkey configured with Directory functionality. If additional external Directory sources are configured and enabled, the Directory screen encompasses the different source folders as per the following image.
  • Page 162 MANAGING CALLS DIRECTORY key, or Quit softkey to exit. Press the softkey configured with Directory functionality, Performing a Search Search functionality is applied across all the available and enabled directories. Pressing on any dialpad key or pressing the search bar initiates the search. After entering the first few letters of the contacts first name, last name, or company name, you can then quickly select a contact and perform the desired action.
  • Page 163 MANAGING CALLS DIRECTORY When matches are found, navigate to the contact entry and perform your desired action. NOTE If there is only one match, the contact will be displayed in the respective directory folder. Hide the keyboard and press the Reset softkey at any time clear the search field. Dialing from the Directory Dialing can be performed by manually navigating to the Directory contact, selecting a phone number (if the contact has more than one) and then pressing the Dial softkey, Line button,...
  • Page 164 MANAGING CALLS DIRECTORY (Optional) If the contact has multiple phone numbers defined, press the desired number on screen (if no external Directory sources are configured/enabled) or press the entry and then the right arrow but- ton or Details softkey to select the desired phone number.

  • Page 165: Local Directory Features

    MANAGING CALLS DIRECTORY Press the Dial softkey, Line button, button, or pick up the handset to dial the contact’s phone number. LOCAL DIRECTORY FEATURES The internal Local Directory contains the contacts that have been created or copied directly to the phone using the phone UI.
  • Page 166 MANAGING CALLS DIRECTORY tive contacts in your Local Directory, which will be played back when a call from the respective contact is incoming. Individual contact ring tone support is dependent on the phone’s directory lookup functionality. During an incoming call, the Local Directory is examined against the phone number of the incoming call. If a match is found and the contact has an associated contact ring tone, the contact ring tone is played.
  • Page 167 MANAGING CALLS DIRECTORY (Optional) Press the Ring Tone field and press the left and right arrow buttons to select the desired ring tone for the respective contact. Press the Identity tab and press the right arrow button to switch to the Numbers tab. Under the Numbers tab, press the respective phone number field (e.g.
  • Page 168 MANAGING CALLS DIRECTORY Press the Work Address tab and press the right arrow button to switch to the Home Address tab. Under the Home Address tab, press the desired fields and using the on-screen keyboard input the home address information of the respective contact. Press the Home Address tab, and press the right arrow button to switch to the Email tab.
  • Page 169 MANAGING CALLS DIRECTORY Press the Save softkey to save your changes. Editing an Existing Local Directory Entry IP PHONE UI Press a softkey configured with Directory functionality to enter the Directory. (Optional) Press the search bar to initialize the search function and enter in the name of the contact. Press the contact you want to edit.
  • Page 170 MANAGING CALLS DIRECTORY Press the Edit softkey (if no external Directory sources are configured/enabled) or navigate to the contact’s Details page and press the Edit softkey. Press the tabs and fields on screen to navigate and edit any desired information using the on-screen keyboard.
  • Page 171 MANAGING CALLS DIRECTORY Highlight the desired entry (if applicable) and press the Delete softkey. A “Delete selected item or delete all items?” message will appear on screen. Press the Delete All softkey to delete all contacts from your Local Directory. Press the Delete Item softkey to delete the individual entry from your Local Directory.

  • Page 172: Downloading The Local Directory To Your Pc

    NOTE DOWNLOADING THE LOCAL DIRECTORY TO YOUR PC You can download the Local Directory to your PC through the Mitel Web UI. The phone stores the direc- torylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The file displays the following items...

  • Page 173: External Directory Source Features

    Phone Number 7 Line # • Phone Number 7 • Downloading the Directory MITEL WEB UI Click on Operation > Directory. In the Directory field, click on Save As... A download window displays. Click OK. Enter the location on your computer where you want to download the Directory and click Save.
  • Page 174 MANAGING CALLS DIRECTORY Microsoft Exchange contacts (Exchange 2007 SP1 or greater interface supported). • BroadSoft Xsi Enterprise Directory, Personal Contacts, Enterprise Common Phone List, Group Direc- • tory, and Group Common Phone List. When any of these external Directory sources are configured, the contacts from the respective sources will be loaded into your Directory.

  • Page 175: Callers List

    Callers List. The Callers List is a stored log of your missed, outgoing, and received calls. The 6873i telephone stores information on up to 200 calls in the Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered or missed.

  • Page 176: Accessing And Using The Received Callers List

    DESCRIPTION Call Feature Indicators (in detailed view only) Indicates the call was secured using TLS/SRTP encryption. Indicates the call was using Mitel Hi-Q™ audio. Indicates active VoIP recording was enabled and the call was recorded. NOTE When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers.

  • Page 177: Editing Entries In The Received Callers List

    MANAGING CALLS CALLERS LIST : The detailed view screen contains the picture ID of the caller (if available), the date and time NOTE of the incoming call, the line on which the call was received, call duration (if the call was answered), any applicable call feature indicators, and the caller ID details.

  • Page 178: Deleting Entries From The Received Callers List

    MANAGING CALLS CALLERS LIST Using the on-screen keyboard, edit the name and/or number. To dial the new number, press , lift the handset, or press any of the line keys. To copy the new number to the Local Directory, press the Copy softkey. DELETING ENTRIES FROM THE RECEIVED CALLERS LIST You can delete individual entries from the Received Callers List or you can simply delete all entries in the Received Callers List.
  • Page 179 MANAGING CALLS CALLERS LIST Press the Delete softkey to erase all items. To delete an individual entry from the Received Callers List IP PHONE UI Press the key. Swipe up and down to scroll through the entries in the Received Callers List and press an entry. Press the Delete softkey.

  • Page 180: Copying Entries To The Local Directory

    MANAGING CALLS CALLERS LIST COPYING ENTRIES TO THE LOCAL DIRECTORY IP PHONE UI Press the key. Swipe up and down to scroll through the entries in the Received Callers List and press an entry. Press the Copy softkey. The entry is copied to the Local Directory. MISSED CALLS INDICATOR The IP phone has a missed calls indicator and icon that increments the number of missed calls to the phone.
  • Page 181 MANAGING CALLS CALLERS LIST As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Missed Callers List. When the user accesses the Missed Callers List, the missed calls message on the Home screen is cleared. Viewing Missed Call Details in the Missed Callers List IP PHONE UI Press the key.

  • Page 182: Downloading The Received Callers List To Your Pc

    DND AND CALL FORWARD The 6873i has a feature that allows you to configure DND and Call Forward for multiple accounts on the phone. You can set specific modes for the way you want the phone to handle DND and Call Forward. The...

  • Page 183: Dnd Configuration

    “Call Forward Configuration” On the 6873i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings > Preferences >...

  • Page 184: Configuring A Dnd Key

    If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchro- nize to the current setting of Account 1.

  • Page 185: Configuring Dnd Modes Using The Ip Phone Ui

    MANAGING CALLS DND AND CALL FORWARD Click on Basic Settings > Account Configuration. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. NOTE If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable.

  • Page 186: Call Forward Configuration

    Call Forward on the IP phone allows incoming calls to be forwarded to another destination. On the 6873i, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can set a Call Forward mode using the Mitel Web UI at the path, Basic Settings > Preferences >...

  • Page 187: Configuring A Call Forward Key

    You can configure a specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6873i, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
  • Page 188 You can configure a specific state (All, Busy, and/or No Answer) for each account inde- pendently or all accounts. On the 6873i, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.

  • Page 189: Using Call Forward Through The Ip Phone Ui

    If you selected Phone mode, all accounts are set to the same Call Forward configuration (All, Busy, and/or No Answer) as Account 1 on the phone. In the Mitel Web UI, only Account 1 is enabled. All other accounts are greyed out but use the same configuration as Account 1.
  • Page 190 MANAGING CALLS DND AND CALL FORWARD IP PHONE UI From the Home screen swipe left to move to the Line Selection screen. Press the desired account. Swipe right to go back to the Home screen. With the account in focus on Home screen, press the configured Call Fwd softkey or press then the Call Forward icon.
  • Page 191 MANAGING CALLS DND AND CALL FORWARD Call Forward in Phone Mode IP PHONE UI Press the configured Call Fwd softkey or press and then the Call Forward icon. The Call Forward screen displays and is applicable to all accounts configured on the phone. Enter forwarding numbers using the dialpad keys or on-screen keyboard for any of the following states: All: Forwards all incoming calls for the respective account to the specified number.
  • Page 192 MANAGING CALLS DND AND CALL FORWARD IP PHONE UI Press the configured Call Fwd softkey or press and then the Call Forward icon. The Call Forward screen displays. Press the left or right arrows in the account tab to change to the desired account. : Select All Accounts if you want your changes to be made to all the accounts configured on the NOTE phone.

  • Page 193: Additional Features

    This section describes additional features you can use on the 6873i phone. DISPLAY DTMF DIGITS A feature on the 6873i phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the dialpad to dial, or when dialing from a softkey or expansion module key.

  • Page 194: Play Call Waiting Tone

    You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI. CONFIGURING CALL WAITING TONE MITEL WEB UI Click on Basic Settings >...

  • Page 195: Configuring Stuttered Dial Tone

    XML BEEP SUPPORT Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.

  • Page 196: Configuring Xml Beep Support

    STATUS SCROLL DELAY Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...

  • Page 197: Configuring Status Scroll Delay

    SWITCH UI FOCUS TO RINGING LINE You can configure a feature on the 6873i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 198: Configuring Switch Focus To Ringing Line

    When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Mitel Web UI.

  • Page 199: Configuring Call Hold Reminder During Active Calls

    CALL HOLD REMINDER (ON SINGLE HOLD) On the 6873i IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold.

  • Page 200: Configuring Call Hold Reminder

    Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI.

  • Page 201: Configuring Call Waiting Tone Period

    PREFERRED LINE AND PREFERRED LINE TIMEOUT The 6873i has two parameters called preferred line and preferred line timeout. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line.
  • Page 202 ADDITIONAL FEATURES PREFERRED LINE AND PREFERRED LINE TIMEOUT PHONE FEATURE PREFERRED LINE BEHAVIOR Conference For incoming calls, the phone switches back immediately after the call ends. Transfer For incoming or outgoing calls, the current behavior is that the same line used to transfer the call does not change.

  • Page 203: Configuring Preferred Line And Preferred Line Timeout

    GOODBYE KEY CANCELS INCOMING CALLS The 6873i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable through the Mitel Web UI.

  • Page 204: Configuring Goodbye Key To Cancel Incoming Calls

    MWI LED on Line 2 only, the LED illuminates if a voicemail is pending on Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 24). You configure the MWI using the Mitel Web UI.

  • Page 205: Configuring Message Waiting Indicator

    You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling the following parameters using the Mitel Web UI: Auto Answer •...

  • Page 206: Microphone Mute

    Allow Barge In is enabled by default. CONFIGURING INCOMING INTERCOM SETTINGS MITEL WEB UI Click on Basic Settings > Preferences > Incoming Intercom Settings. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls.

  • Page 207: Configuring Group Rtp Paging

    Mitel Web UI only. The 6873i in the local network listens for RTP on the pre-configured multicast address. The Phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.

  • Page 208: Keys States And Led/Button Behavior

    ADDITIONAL FEATURES SHARED CALL APPEARANCE (SCA) CALL BRIDGING The phones include an enhanced SCA for the call managers that support call bridging and allows two or more SCA users to be connected in a call with a third party. Refer to the following example. Using the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pickup the same call by pressing the SCA line key.
  • Page 209 ADDITIONAL FEATURES SHARED CALL APPEARANCE (SCA) CALL BRIDGING STATE LINE LED FOR LOCAL LINE LED FOR REMOTE Idle Seized Solid Green Solid Red Progressing (outgoing call) Green Solid Red Alerting (incoming call) Flashing Red Active Solid Green Solid Red Held Slow Flashing Green Slow Flashing Red Hold Private...

  • Page 210: Sca Voicemail Indicators

    ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES SCA VOICEMAIL INDICATORS Visual indicators for voicemail messages on SCA lines can be enabled by your System Administrator. When an SCA-configured line has a pending voicemail message, your Administrator has the option of configuring the phone to display the number of pending messages beside the softkey’s label corre- sponding to the line.
  • Page 211 Filtering state configured on the call manager. Configuring the Filter Key on the Executive’s Phone Using the Mitel Web UI Use the following procedure to configure the Filter key on the Executive’s phone using the Mitel Web UI: Click on Operation->Softkeys and XML.

  • Page 212: Speed Dial Key With Initiate Call Functionality (Assistants Only)

    NOTE Configuring the Filter Key on the Assistant’s Phone Using the Mitel Web UI Use the following procedure to configure the Filter key on the Assistant’s phone using the Mitel Web UI: Click on Operation->Softkeys and XML. Click on Operation->Expansion Module Keys.

  • Page 213: Executive Phone Features

    Configuring the Initiate Call Key on an Assistant’s Phone Using the Mitel Web UI Use the following procedure to configure the Initiate Call Key on an Assistant’s phone using the Mitel Web Click on Operation->Softkeys and XML. Click on Operation->Expansion Module Keys.

  • Page 214: Assistant Phone Features

    ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES To Activate Executive Call Filtering on an Executive’s Phone Use the following procedure to activate Executive Call Filtering on an Executive’s Phone: IP PHONE UI Press the configured “Filter” key. Executive Call Filtering is now activated and the key’s corresponding state icon will turn red. To Deactivate Executive Call Filtering on an Executive’s Phone Use the following procedure to deactivate Executive Call Filtering on an Executive’s Phone: IP PHONE UI...
  • Page 215 ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES Use the following procedure to activate Executive Call Filtering on an Assistant’s phone when the Filter key’s value is defined: IP PHONE UI Press the configured “Filter” key corresponding to the respective Executive. Executive Call Filtering is now activated for that Executive and the key’s corresponding LED will turn red.
  • Page 216 ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES NOTE The state icon corresponding to the “Filter” key will turn red if Executive Call Filtering is activated for any associated Executive. The state icon will turn off if Executive Call Filtering is deactivated for all associated Executives.
  • Page 217 To Activate Call Forwarding of Filtered Calls Use the following procedure to activate call forwarding of filtered calls: MITEL WEB UI Click on Basic Settings->Account Configuration. Place a checkmark in the “Enabled” box beside the “Divert” option under “Forward Filtering”.
  • Page 218 To Deactivate Call Forwarding of Filtered Calls Use the following procedure to deactivate call forwarding of filtered calls: MITEL WEB UI Click on Basic Settings->Account Configuration. Remove the checkmark in the “Enabled” box beside the “Divert” option under “Forward Filtering”.

  • Page 219: Star Codes

    All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6873i phone the same way you would on a regular telephone.

  • Page 220: Model M680I And M685I Expansion Modules

    The 6873i IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. : The USB port on the 6873i will be disabled if the phone is being powered using 802.3af Power over NOTE Ethernet (PoE) and one or more expansion modules are connected.

  • Page 221: Using The Expansion Modules

    Speed Dial/Xfer • You can configure the keys using the Mitel Web UI at the path, Operation > Expansion Module <N> when an Expansion Module is attached to the 6873i IP phone. : For more information about configuring the expansion module keys with these functions, see the NOTE “Configuring...

  • Page 222: Press-And-Hold To Create A Speed Dial Key

    MODEL M680I AND M685I EXPANSION MODULES USING THE EXPANSION MODULES PRESS-AND-HOLD TO CREATE A SPEED DIAL KEY You can press and hold an expansion module key to create a speed dial key and configure it the same way you configure a speed dial key on the phone. For details on creating a speed dial key, see “Speed Dial Key”.

  • Page 223: Support For Mitel S720 Bluetooth Speaker Phone

    SUPPORT FOR MITEL S720 BLUETOOTH SPEAKER PHONE The Mitel 6873i SIP phone does not support the Mitel S720 Bluetooth Speakerphone as a speakerphone. It will only treat it as a headset. Hence the mute/unmute and volume +/- sync functionality is not supported.

  • Page 224: Troubleshooting Solutions

    WHY CAN’T I GET A DIAL TONE? Check for any loose connections and that the phone has been installed properly. For installation instruc- tions, please refer to the Installation and Setup section in the Mitel 6873i Installation Guide. WHY DOESN’T MY PHONE RING? Check the ring volume on your phone.

  • Page 225: Why Is My Handset Not Working

    The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. HOW DO I CHANGE MY USER PASSWORD? You can change the user password from the IP phone UI or the Mitel Web UI. See “Password” for more information.
  • Page 226 TROUBLESHOOTING SOLUTIONS HOW DO I LOCK MY PHONE? At the path Operations > Phone Lock on the Mitel Web UI. See “Configuring Lock Settings Using the • for more information. Mitel Web UI” At a configured key on the phone. For more information about configuring a Lock/Unlock key on your •...

  • Page 227: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclu- sive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.

  • Page 228: After Warranty Service

    AFTER WARRANTY SERVICE Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: In North America, contact our service information number: 1-800-574-1611.

  • Page 229: Limited Warranty (Australia Only)

    Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 ( the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 230: Warranty Repair Services

    (e.g. goods/services ordinarily supplied for business-use) To the extent permitted by law and subject to clause 1.2 below, the liability of Mitel to you for any non-compliance with a statutory guarantee or loss or damage arising out of or in connection with the...
  • Page 231 IMITED ARRANTY USTRALIA FTER ARRANTY ERVICE 745 Springvale Road Mulgrave VIC 3170 ABN 16 140 787 195 Phone: +61 3 8562 2700 : Repairs to this product may be made only by the manufacturer and its authorizedagents, or by NOTE others who are legally authorized.

  • Page 232: Appendix A - Time Zone Codes

    A - T PPENDIX ODES Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. TIME ZONE NAME TIME ZONE CODE AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago...
  • Page 233 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk BZ-Belize CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga...
  • Page 234 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam...
  • Page 235 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE GY-Guyana HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest IE-Dublin IS-Reykjavik IT-Rome JM-Jamaica JP-Tokyo KY-Cayman LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan...
  • Page 236 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM-Muscat PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira PT-Azores PY-Asuncion RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk...
  • Page 237 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade...

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