Before You Call; Using The Documentation; Hardware Service And Support; Firmware Updates - IBM N6270 Hardware And Service Manual

The following applies in Taiwan:
IBM Taiwan Product Service Contact Info:
IBM Taiwan Corporation
3F, No 7, Song Ren Rd., Taipei Taiwan
Tel: 0800-016-888

Before you call

Before you call, make sure you have taken these steps to try to solve the problem
yourself:
v Check all cables to make sure they are connected.
v Check the power switches to make sure the system is turned on.
v Use the troubleshooting information in your system documentation and use the
diagnostic tools that come with your system.
v Refer to the IBM support website for information on known problems and
limitations.

Using the documentation

The latest versions of N series software documentation, including Data ONTAP
and other software products, are available on the IBM N series support website,
which is accessed and navigated as described in "Websites" on page xxii.
Current N series hardware product documentation is shipped with your hardware
product in printed documents or as PDF files on a documentation CD. For the
latest N series hardware product documentation PDFs, go to the IBM N series
support website.
Hardware documentation, including planning, installation and setup, and
hardware monitoring, service, and diagnostics, is also provided in an IBM N series
Information Center at the following web page:
http://publib.boulder.ibm.com/infocenter/nasinfo/nseries/index.jsp

Hardware service and support

You can receive hardware service through IBM Integrated Technology Services.
Visit the following web page for support telephone numbers:
www.ibm.com/planetwide/

Firmware updates

IBM N series product firmware is embedded in Data ONTAP. As with all devices,
it is recommended that you run the latest level of firmware. Any firmware updates
are posted to the IBM N series support website, which is accessed and navigated
as described in "Websites" on page xxii.
Note: If you do not see new firmware updates on the IBM N series support
website, you are running the latest level of firmware.
xxiii
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