Getting Help Online; Before You Call For Service - IBM TS7600 with ProtecTIER Software Upgrade Manual

Help and service
You can call 1 (800) IBM SERV for help and service if you are in the U.S. or
Canada. You must choose the software or hardware option when calling for
assistance.
Note: This product is equipped with a Software Call Home feature. When enabled,
it will notify IBM Service of software error events. Not all countries currently
support this feature. Contact your next level of support for more information.
Choose the software option if you are uncertain if the problem involves TS7650 or
TS7650G hardware. Choose the hardware option only if you are certain the
problem solely involves the TS7650 or TS7650G hardware.
Software option
Hardware option

Getting help online

Be sure to visit the support page for the IBM System Storage TS7600 with
ProtecTIER, complete with FAQs, parts information, technical hints and tips,
technical publications, and downloadable files, if applicable. This page is at:
www.ibm.com/storage/support/
For additional web sites, see "Websites" on page xi.

Before you call for service

Some problems can be solved without outside assistance, by using the online help,
by looking in the online or printed documentation that comes with the TS7650G, or
by consulting the support web page. Be sure to also read the information in any
README files and release notes that come with the product.
x
IBM System Storage TS7600 with ProtecTIER: Software Upgrade Guide
Identify the TS7650 or TS7650G as your product and supply your customer
number as proof of purchase. The customer number is a 7-digit numeric
(0000000 to 9999999) that is assigned by IBM when the PID is purchased
and should be located on the customer information worksheet or on the
invoice from the software purchase.
Note: If asked for an operating system, say "Storage".
Important: If you supply an incorrect customer number you might be
denied support for your software. Keep track of this important information
at the time of purchase.
Provide the serial number and appropriate 4-digit Machine Type for the
hardware component that displays a problem (for example, 3958 DD1 or
3958 DD3).
Note: Cache modules and cache controllers are supported separately
within the TS7650G Gateway. If the problem is known to be in the IBM
attached storage component, select the hardware option and enter the
appropriate Machine Type and S/N (serial number) for the component. If
the attached storage is not IBM branded, contact the appropriate service
provider for the component.