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10. Troubleshooting
Message
"Authentication with remote
machine failed. Check
remote machine's auth.
settings."
"Connection with the remote
machine has failed. Check
the remote machine status."
"Connection with the remote
machine has failed. Check
the remote machine status."
"Connection with the remote
machine has failed. Check
the remote machine status."
164
Cause
The user does not have
permission to use the function
on the main machine.
A network error occurred
while you were using the
remote fax function.
The main machine's power is
off.
A timeout error occurred
while an attempt was made
to connect the device via
remote fax function.
Solution
For details about how to set
permissions, see Security Guide.
• Check that the main machine
supports the remote fax function.
• Check that the main machine is
working normally.
• Check that the correct IP address
or host name is set for the main
machine in [System Settings]. For
details about these settings,
contact your administrator.
• Check that the LAN cable is
correctly connected to the
machine.
• For details about network
problems, contact your
administrator.
Turn on the main machine's power.
• Check that the LAN cable is
correctly connected to the
machine.
• Check that the main machine is
working correctly.
• For details about connection with
main machine, see "Sending/
Receiving Documents Using a
Remote Machine (Remote Fax)",
Fax.
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