IBM System x3650 Type 7979 Problem Determination And Service Manual page 51

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7979 and 1914 server," on page 79 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
00012000 Processor machine check error.
00019701 Processor 1 failed BIST.
01298001 No update data for processor 1.
01298101 Bad update data for processor 1.
I9990301 Hard disk drive boot sector error.
I9990305 Operating system not found.
I9990650 AC power has been restored.
Action
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
1. Update the BIOS code again.
2. (Trained service technician only) Replace the
microprocessor.
1. Update the BIOS code again.
2. (Trained service technician only) Replace the
microprocessor.
1. Reseat the following components:
a. Hard disk drive
b. Hard disk drive backplane cable
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Hard disk drive backplane cable
b. Hard disk drive
c. Hard disk drive backplane
d. (Trained service technician only) System
board
Run the Configuration/Setup Utility program to make
sure that a bootable operating system is installed on
one or more devices that are listed in the boot order.
1. Check the power cables.
2. Check for interruption of the power supply.
33
Chapter 2. Diagnostics