IBM System x3650 Type 7979 Problem Determination And Service Manual page 48

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7979 and 1914 server," on page 79 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
187 VPD serial number not set.
189 An attempt was made to access the server
with an incorrect password.
289 A DIMM has been disabled by the user or
by the system.
301 Keyboard or keyboard controller error.
303 Keyboard controller error.
1600 Service processor not functioning.
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IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide
Action
1. Run the Configuration/Setup Utility program, set
the serial number, and save the configuration.
2. (Trained service technician only) Replace the
system board.
Restart the server and enter the administrator
password; then, run the Configuration/Setup Utility
program and change the power-on password.
1. If the DIMM was disabled by the user, run the
Configuration/Setup Utility program and enable
the DIMM.
2. Make sure that the DIMM is installed correctly
(see "Installing a memory module" on page 114).
3. Reseat the DIMM.
4. Replace the DIMM.
1. Reseat the keyboard cable in the USB connector.
2. Move the keyboard cable to a different USB
connector.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Keyboard
b. (Only if the problem occurred with a front USB
connector) Internal USB cable.
c. (Trained service technician only) System
board
1. Reseat the keyboard cable in the USB connector.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Keyboard
b. (Trained service technician only) System
board
1. Reseat the optional Remote Supervisor Adapter II
SlimLine.
2. Replace the optional Remote Supervisor Adapter
II SlimLine.