Table of Contents
Advertisement
Keypad Does
Not Respond
Transactions
Fail To Process
If the keypad does not respond properly:
•
Check the LCD screen. If it displays the wrong character or nothing at all when
keys are pressed, follow the steps outlined in
•
If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•
If the problem persists, contact your local VeriFone representative.
There are several reasons why the terminal may not process transactions. Use
the following steps to troubleshoot failures.
Check Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly. With the Omni 3200
card reader, the black, magnetic stripe on the card should face down and in,
toward the keypad.
•
Process a transaction manually, using the keypad instead of the card reader.
•
If the manual transaction works, the problem may be a defective card
reader. Contact your VeriFone distributor or service provider.
•
If the manual transaction does not work, proceed to
Line.
Check Telephone Line
•
Disconnect the telephone line from the back of the Omni 3200
terminal and connect it to a working telephone to check for a dial tone. If there
is no dial tone, replace the telephone cord.
•
If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
•
If the telephone line works, contact your local VeriFone representative for
assistance.
T
ROUBLESHOOTING
Keypad Does Not Respond
Transactions Fail To
Process.
/3210
SE
Check Telephone
/3210
SE
I
NSTALLATION
G
UIDELINES
SE
SE
33
G
UIDE
Advertisement
Table of Contents
