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Omni 3200
Installation Guide
VeriFone Part Number 22876, Revision A
/3210
SE
SE
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Table of Contents
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Summary of Contents for VeriFone Omni 3200SE
- Page 1 = t m m i f ` ^ q f l k b s b i l m j b k q k s f o l k j b k q VeriFone Part Number 22876, Revision A...
- Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
ONTENTS ........5 R E F A C E Audience. - Page 4 VeriFone Cleaning Kit ........
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Page 5: Preface
/3210 terminals. Chapter VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone. Chapter Troubleshooting Guidelines. Provides troubleshooting guidelines, for common problems encountered in terminal installation and configuration. -
Page 6: Conventions Used In This Guide
ScreenText format is used while specifying ScreenText - PRE http://www.verifone.com onscreen text, such as text that would be entered at a command prompt, or to provide an URL. The pencil icon is used to highlight important... -
Page 7: Hapter
HAPTER Overview Terminal The Omni 3200 /3210 terminal is an electronic transaction terminal capable of gathering and transferring information at high speed. The attractive, ergonomic design delivers power and usability in a convenient countertop design that offers versatility, reliability, and low cost of ownership. Figure 1 Omni 3200 /3210... -
Page 8: Features And Benefits
Industry-best warranty ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment. • Comprehensive line of VeriFone peripherals, including check readers, smart card readers, bar code wands, and even external PIN pads, supports almost any type of point-of-sale transaction. Internal VeriFone’s Omni 3210... -
Page 9: Hapter
HAPTER Terminal Setup This chapter describes the terminal setup procedure. You will learn how to: • Select a location and protect the terminal from adverse Environmental Factors. See Select Terminal Location. • Unpack the shipping carton. See Unpack the Shipping Carton. -
Page 10: Electrical Considerations
ERMINAL ETUP Unpack the Shipping Carton Electrical • Avoid using this product during electrical storms. Considerations • Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). -
Page 11: Examine Terminal Features
If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately. Examine Before continuing the installation process, notice the features of the Omni 3200... -
Page 12: Back Panel
An internal thermal printer. • A paper roll cover release button. • A paper feed button. VeriFone ships different variants of the Omni 3200 /3210 terminal for different NOTE markets. Your terminal may have a different configuration than the terminal shown in this guide, but the basic processes remain the same, regardless of terminal configuration. -
Page 13: Establish Telephone Line Connections
Two MOD10 modular jacks can be used to connect optional peripheral devices. • Use the RS232 port, icon shown at right, to connect a VeriFone CR 600 check reader or other peripheral device. • Use the bar code and PIN pad port, icons shown at right, to connect a PIN pad, smart card reader, or bar code wand. -
Page 14: Optional Swivel Stand
• Lifting the telephone handset during a transaction can disrupt the audible data carrier signal and cause the terminal transaction to fail. Optional Swivel VeriFone produces an optional swivel stand for Omni 3200 /3210 terminals Stand Some terminals come with the swivel stand already attached, with two pre- installed “pigtail”... - Page 15 58 millimeters (2.25 inches) wide and approximately 25-33 meters (82-108 feet) long. WARNING Low-quality paper may cause the printer to operate poorly. To order high-quality VeriFone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,...
- Page 16 ERMINAL ETUP Install Paper Roll Figure 8 Loading Paper Roll Close the paper roll cover by gently pressing directly on the cover until it clicks shut. Allow a small amount of paper to extend outside the cover (see Figure NOTE To prevent damage to the print roller on the paper roll cover, always close the cover by gently pressing down on the paper roll cover.
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Page 17: Connect Optional Device(S)
RS232 Electronic Cash Register RS232 Other optional devices may be supported. For more information, please contact your VeriFone distributor. RS232-type devices do not work with the PIN pad port; PIN pad-type devices do NOTE not work with the RS232 port. If an optional peripheral device does not function correctly, check the port connection. -
Page 18: Connect Check Reader
Connect Check terminal supports the CR 600 and CR 1000 i VeriFone The Omni 3200 /3210 Reader check readers. Contact your VeriFone representative or visit the online store at for information on these devices. Figure 11 provides www.store.verifone.com an example of a peripheral connection to an RS232 port. -
Page 19: Connect Terminal Power Pack
External printer connections are through the same port as check readers (see Figure 11). To connect a Printer 250, a custom interface cable is required. VeriFone publishes NOTE the specifications for this cable in the Omni 3200 /3210 Reference Manual (VPN - 22878). -
Page 20: Perform Power-On Printer Test
If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and displays a unique copyright screen. If no application is... -
Page 21: Use Magnetic Card Reader
ERMINAL ETUP Use Magnetic Card Reader Use Magnetic To Conduct a Credit/Debit Card Transaction Card Reader Position a magnetic card with the stripe facing down and in, toward the keypad. The icon at right shows the proper swipe direction. Swipe it through the magnetic card reader (see Figure 13). - Page 22 ERMINAL ETUP Use Magnetic Card Reader NSTALLATION UIDE...
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Page 23: Hapter
HAPTER Specifications This chapter discusses power requirements, dimensions, and other specifications of the Omni 3200 /3210 terminal. Power Omni 3200 /3210 terminal: 22 V AC, ~1.6 A or 25.5 V DC, ~1.2 A Power Pack For AC power supply: • UL, ITE listed, Class 2 LPS power supply •... - Page 24 PECIFICATIONS Weight NSTALLATION UIDE...
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Page 25: Hapter
Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment, other than the simple cleaning processes discussed in Chapter Instead, contact your local VeriFone distributor or service provider for assistance. Failure to comply can invalidate the product warranty. Clean the... - Page 26 AINTENANCE Clean the Printer NSTALLATION UIDE...
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Page 27: Hapter
Chapter Instead, contact your local VeriFone distributor or service provider for assistance. Failure to comply can invalidate the product warranty. This terminal comes equipped with a tamper-evident label. This Tamper Warning... - Page 28 One MRA number must be issued for each Omni 3200 /3210 terminal returned to VeriFone, even if you are returning several of the same model. Describe the problem(s). Provide the shipping address where the repaired or replacement unit must be returned.
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Page 29: Power Pack
• International – Contact your VeriFone representative NOTE Cables with -XX part number suffixes have multiple available lengths. Power Pack Contact your local VeriFone distributor to determine which power pack fits your needs. 07096-01G AC power pack 05790-03 DC power Pack... -
Page 30: Telephone Line Cord
ERVICE AND UPPORT Accessories and Documentation Telephone Line 00124-03 2.1-meter (7-foot) telephone line cord, silver, with Cord modular RJ-11 connectors 00124-17 2.1-meter (7-foot) telephone line cord, black, with modular RJ-11 connectors Terminal Swivel 07456-01 Modular swivel stand that attaches to the base of the Stand Kit Omni 3200 /3210... -
Page 31: Hapter
Omni 3200 /3210 terminal and lists steps to take to resolve them. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. The Omni 3200 /3210 terminal comes equipped with tamper-evident labels. -
Page 32: Guidelines Terminal Does Not Dial Out
Perform a power-on printer test to make sure the integrated thermal printer is operating properly. See Perform Power-On Printer Test. • If the problem persists, contact your VeriFone distributor or service provider. WARNING Low-quality paper may cause the printer to operate poorly. For high-quality VeriFone paper, refer to Accessories and Documentation. -
Page 33: Keypad Does Not Respond
If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local VeriFone representative for assistance. NSTALLATION UIDE... -
Page 34: Telephone Line Connection Problems
Telco cord. • If it is determined that the telephone line is not working, contact your local telephone company to check the status of the line. • If the problem persists, contact your local VeriFone representative for assistance. NSTALLATION UIDE... - Page 35 ROUBLESHOOTING UIDELINES Telephone Line Connection Problems NSTALLATION UIDE...
- Page 36 = t m m i f ` ^ q f l k b s b i l m j b k q k s f o l k j b k q VeriFone Part Number 22876, Revision A...