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T
G
ROUBLESHOOTING
UIDELINES
Terminal Does Not Dial Out
Terminal Does
Not Dial Out
Printer Does
Not Print
WARNING
Peripheral
Device Does
Not Work
32
I
G
NSTALLATION
UIDE
If the terminal does not dial out:
•
Check the telephone line connections.
•
Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•
Replace the telephone cord that connects the terminal with a cord you know is
working correctly.
•
If the problem persists, contact your local VeriFone service provider.
If the printer does not work properly:
•
Check all terminal power connections. The LED indicator must be lit with a
steady green glow.
•
Check that the paper roll cover is properly latched.
•
If the LED indicator is blinking on and off, the printer is out of paper. Open the
paper roll cover and install a new roll of printer paper, as described in
Paper
Roll.
•
Perform a power-on printer test to make sure the integrated thermal printer is
operating properly. See
•
If the problem persists, contact your VeriFone distributor or service provider.
Low-quality paper may cause the printer to operate poorly. For high-quality
VeriFone paper, refer to
If any peripheral device (PIN pad, smart card reader, or bar code wand) does not
work properly:
•
Reinstall the peripheral device, ensuring that the power is off before plugging
in the cable.
•
Check the power cable connection to the peripheral device.
•
Check that the device connected to the serial port has power and is
functioning properly. If possible, perform a self-test on the device in question.
•
The cable connecting the optional device to the Omni 3200
serial port may be defective. Try a different serial cable.
•
If the problem persists, contact your local VeriFone representative.
See also
Connect Optional
Perform Power-On Printer
Accessories and
Documentation.
Device(s).
Install
Test.
/3210
terminal
SE
SE
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