Related Manuals for VeriFone VX520-H
Summary of Contents for VeriFone VX520-H
- Page 1 FIRST CITIZENS BANK LIMITED Electronic Banking Unit Operational Procedures For EMV POS Terminal Verifone VX520 - H...
- Page 2 E L E C T R O N I C M E R C H A N T S E R V I C E S Terminal Operational Procedures Guide First Floor, #62 Independence Square, Port of Spain, Trinidad, W.I. Tel: 623-2460 / 62-FIRST / 625-DPOS E-mail: pos@firstcitizenstt.com...
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Page 3: Table Of Contents
T able of Contents Processing the LOGON Function ..........1 Processing a Sale/Purchase Transaction ........2 Processing a Debit Card Transaction ..........2 Processing a Credit Card Transaction (Magstrip/Non-Chip) ... 3 Processing a Credit Card Transaction (Chip) ........4 Processing a Balance Inquiry Transaction ........5 Processing a Void/Reversal ............6 Processing the Reprint Function ..........7 Running the Audit Report ............8... -
Page 4: Processing The Logon Function
Processing the LOGON Function This function is done at the start of the day or at the start of a shift, depending on the business practices conducted. On left bottom hand of the terminal’s home screen, a downward pointing arrow is shown, press the corresponding purple key. -
Page 5: Processing A Sale/Purchase Transaction
Processing a Sale/Purchase Transaction PROCESSING A DEBIT CARD TRANSACTION Swipe the customer’s card along the card reader on the right hand side of the terminal with the magstripe facing inside Enter SALE AMOUNT and then press the ‘ENTER’ key (Green Key) ... -
Page 6: Processing A Credit Card Transaction (Magstrip/Non-Chip)
PROCESSING A CREDIT CARD TRANSACTION (MAGSTRIP/NON-CHIP) Perform SECURITY CHECKS on the card presented by the customer Swipe the customer’s card along the card reader on the right hand side of the terminal with the magstripe facing inside Enter the last four (4) digits of the credit card number, and then press the ‘ENTER’ key ... -
Page 7: Processing A Credit Card Transaction (Chip)
PROCESSING A CREDIT CARD TRANSACTION (CHIP CARD) Insert the customer’s card into the chip reader of the pin pad or terminal depending on what is being used Enter SALE AMOUNT and then press the ‘ENTER’ key The merchant confirms the sale amount by pressing either if the following: ... -
Page 8: Processing A Balance Inquiry Transaction
Processing a Balance Inquiry Transaction This function is done on Debit Cards only On the Home Screen, select ‘NEW TRANS’ by pressing the ‘F2’ key. On left bottom hand of the terminal’s home screen, a downward pointing arrow is shown, press the corresponding purple key. -
Page 9: Processing A Void/Reversal
Void/Reversal Function On the Home Screen, select ‘Batch’ by pressing the ‘F3’ key. On left bottom end the terminal’s home screen, a downward pointing arrow is shown, press the corresponding purple key. This is the first purple key under the terminal’s screen on the left. -
Page 10: Processing The Reprint Function
REPRINT FUNCTION On the Home Screen, select ‘Reports’ by pressing the ‘F4’ key. Select the option ‘Reprint’ by pressing the ‘F4’ key Select the second purple key under the display screen from the left. The following options are displayed for selection: Last –... -
Page 11: Running The Audit Report
Running the Audit Report On the Home Screen, select ‘Reports’ by pressing the ‘F4’ key. Select the option ‘Audit’ by pressing the ‘F2’ key The options ‘All’ and ‘By Acq.’ are displayed. Select ‘All’ by pressing the ‘F2’ key End of Day Settlement Function This is the process where daily transactions are credited to the account. -
Page 12: Tampering With Terminals
Note 1. TAMPERING WITH TERMINALS Verify the identity of any third-party person claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices. Do not install, replace, or return devices without verification ... -
Page 13: Contact Information
Contact Information Officer Contact Number Officer number 627-4POS (627-4767) (Call for paper rolls and technical assistance) Authorization Department 24/7 623-2460 Call Center – 62 FIRST (623-4778) between 6am -10pm, 7 days a week E-mail pos@firstcitizenstt.com (Email for paper rolls and technical assistance)