Toshiba e-studio191f Service Manual
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Toshiba e-studio191f Service Manual

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SERVICE MANUAL
PLAIN PAPER FACSIMILE
e-STUDIO191F
File No. SME11005000
R110321J1200-TTEC
Ver00_2011-04

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Summary of Contents for Toshiba e-studio191f

  • Page 1 SERVICE MANUAL PLAIN PAPER FACSIMILE e-STUDIO191F File No. SME11005000 R110321J1200-TTEC Ver00_2011-04...
  • Page 2 © 2011 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TOSHIBA TEC CORPORATION. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 3 Storm. As a precaution, disconnect the Telephone Line Cable first, before unplugging the AC Power Cord.) * The specifications are subject to change without notice. TOSHIBA TEC CORPORATION reserves the right to make improvements in the product design without reservation and without notice.
  • Page 4 Important Notice for (e-STUDIO191F) Installation Caution: The unpacking and setup procedure shall be done by a qualified service technician. Be sure to unplug the power cable of the equipment before installing and setting up the product. Install the equipment near the outlet. Be sure to wire the power cable securely so as to unplug.

  • Page 5: For Your Safety

    Precautions For Your Safety To prevent severe injury and loss of life, read this section carefully before servicing the TOSHIBA machine to ensure proper and safe operation of your machine. Please ensure that the machine is installed near a wall outlet and is easily accessible.

  • Page 6: Operating Safeguards

    Once a month, unplug the machine and check the power cord for the following. If you notice any unusual condition, contact your authorized TOSHIBA dealer. The power cord is plugged firmly into the receptacle. The plug is not excessively heated, rusted, or bent.
  • Page 7 CAUTION Operating Safeguards Do not place a magnet near the safety switch of the machine. A magnet can activate the machine accidentally, resulting in injuries. Do not use a highly flammable spray, or solvent near the machine. It can cause fire. When copying a thick document, do not use excessive force to press it against the scanning glass.
  • Page 8 The machine has a built-in circuit for protection against lightning-induced surge current. If lightning strikes in your neighborhood, maintain an ample distance from the machine, and do not touch it until the lightning stops. If you notice flickering, distorted images, or noises on your audio-visual units, your machine may be causing radio interference.

  • Page 9: Table Of Contents

    Table of Contents Specifications Table......... 10 Options and Supplies ......194 1.1. Fax, Printer, Network Scanner and Internet 7.1. Installing the G3 Communication Port Kit Fax Functions .........10 (GD-1310) ..........194 1.2. Control Panel ..........22 7.2. Installing the 2nd Paper Feed Module 1.3.

  • Page 10: Specifications Table

    DP-1910F 1 Specifications Table 1.1. Fax, Printer, Network Scanner and Internet Fax Functions Description Items Remarks DP-1901F Multi Function Copy Function Printer Function GDI Print only Scanner Function (Network only) Facsimile Function (Mono) Internet Fax Function (Mono) 1.1.1. Fax Function Description Items Remarks...
  • Page 11 DP-1910F Description Items Remarks DP-1910F 1 PSTN ITU-T G3 (T.30) 2 Fax over the Internet ITU-T T.37 3 G3 Fax over IP Network ITU-T T.37 4 TCP/IP 5 DHCP 6 LDAP 7 SMTP POP3 NTLM 11 LPR/LPD 12 SNMP 13 MIB2 Scanner Mechanism 1 Scanning Device CIS (ADF)
  • Page 12 DP-1910F Description Items Remarks DP-1910F Tray 1 + 2 : Max. 1100 sheets 5 Recording Paper Capacity 550 sheets LTR / A4 : 20 lb (75 g/m Paper Stack Capacity 300 sheets 7 Collation Stack Face Up 8 Consumable All in One Cartridge 9 Low Toner Warning Memory 1 Fax Memory...
  • Page 13 DP-1910F Description Items Remarks DP-1910F Internet Fax / Email / No (Std.) Network Scanner Module G3 Communication Port Kit 3 SD Memory Card SDHC / SDXC is not supported. 32 MB - 2 GB 4 2nd Paper Feed Module 5 Handset Kit Multi-Task Operation 1 Multi Task Operation 2 Direct XMT Reserve...
  • Page 14 DP-1910F Description Items Remarks DP-1910F 1 Direct Transmission 2 Memory Transmission Page Retransmission 3 Quick Memory Transmission Max. stations (580 One-Touch / Abbr. + 50 Full 4 Multi-Station Transmission Number Dialing) (Sequential Broadcasting) Max.1000 stations when the SD Memory Card is installed 5 Direct Deferred ADF Deferred Transmission Transmission...
  • Page 15 DP-1910F Description Items Remarks DP-1910F Polling 1 Polling 2 Turnaround Polling 3 Multi-Station Polling 4 Deferred Polling 5 Deferred Multi-Station Polling 6 Direct Polling Tx 7 Memory Polling Tx 1 File 8 Preset Polling Password 9 Temporary Polling Password 10 Continuous Polling Convenience 1 Panel Display 2 Voice Contact...
  • Page 16 DP-1910F Description Items Remarks DP-1910F 6 File List With View Mode 7 Ind. XMT Journal 8 Directory Sheet Identifications 1 Logo 25 Characters 2 Multiple Logo 3 Character ID 16 Characters 4 Numeric ID 20 Digits Special Communications 1 Password XMT / RCV 2 Selective Reception TSI Check 3 Relay XMT Request...
  • Page 17 DP-1910F 1.1.2. Printer Function Description Items Remarks DP-1910F Interface 1 Centronics Parallel I/F 2 LAN (Network) Ethernet 10Base-T/100Base-TX 3 USB Port USB1.1 4 IEEE-1394 Firewire Printer Function 1 Printing Size LGL / LTR / A4 2 Bypass 3 Stapling 4 Printing Resolution (dpi) 600 x 600 / 300 x 300 dpi 5 Interface USB / Ethernet...
  • Page 18 DP-1910F 1.1.3. Network Scanner Function Description Items Remarks DP-1910F Interface 1 Centronics Parallel I/F 2 LAN (Network) Ethernet 10Base-T/100Base-TX 3 USB Port 4 IEEE-1394 Firewire Network Scanning Function 1 Scanning Device 2 Scanning Speed (ADF) Mono Excludes: Initializing Time, ADF LTR:1.1 sec slipping factor, and Data XMT 150dpi: 150 x 150...
  • Page 19 DP-1910F 1.1.4. Internet Fax Function Description Items Remarks DP-1910F Main Specifications 1 Communication Protocols SMTP / POP3 / MIME 2 Max. Modem Speed 3 Coding Scheme JBIG/MMR/MR/MH Selectable (PDF formats are used for Scan- 4 File Format TIFF / PDF to-Email, current Internet Fax standards do not support these file formats)
  • Page 20 6 Network Scanning 600 dpi 7 Network Printing LPR / LPD 600 dpi 600 dpi 8 DHCP Client Lightweight Directory Access 9 LDAP Protocol Selectable, TOSHIBA-DMS 10 TIFF Viewer TIFF Viewer Certainty 1 Comm. Journal (w / Image) 1 Email Address...
  • Page 21 DP-1910F 1.1.5. SD Memory Card SD Memory Card Format Structure and Allocation by Function SD Memory Card Format Structure SD Memory Size 32 MB 64 MB 128 MB 256 MB 512 MB 1 GB 2 GB Max. Number of 1,020 2,900 6,800 12,750...

  • Page 22: Control Panel

    DP-1910F 1.2. Control Panel For USA and Canada TOSHIBA DP-1910F...

  • Page 23: System Combination

    DP-1910F 1.3. System Combination Automatic Document Feeder (ADF) SPC PCB Panel Main PC Board (SC) (PNL PC Board) Super G3 Fax Communication GDI Printer Handset Kit Electronic Option USB Interface Sorting Memory 10/100 Ethernet Interface G3 Communication Port Kit Option SD Memory Card (32 MB - 2 GB) Internet Fax / Email /...

  • Page 24: Options List

    DP-1910F 1.4. Options List Options Option Name Option Number Remarks G3 Communication Port Kit GD-1310 2nd Paper Feed Module KD-1030 Handset Kit GJ-1170 32 MB up to 2 GB SD Memory Card ---- SDHC / SDXC is not supported. Supplies Part Name Part Number Remarks...

  • Page 25: External View

    DP-1910F 1.5. External View 1. Standard Configuration (For USA Only) Complies with FDA radiation performance standards, 21 CFR Subchapter J Manufacturer's Name and Address Factory ID Top View 17.32 in (440 mm) 17.72 in (450 mm) 17.48 in (444 mm) 19.80 in (503 mm) Right View Left View...

  • Page 26: Space Requirements

    DP-1910F 3. Space Requirements Main Unit 3.94 in (100 mm) 17.48 in (444 mm) 17.48 in (444 mm) 11.18 in (284 mm) 11.18 in (284 mm) 3.94 in (100 mm) 41.89 in (1064 mm) Main Unit + Handset Option 3.94 in (100 mm) 4.33 in (110 mm) 17.48 in (444 mm) 17.48 in (444 mm)
  • Page 27 DP-1910F 1.5.1. Serial Number Contents The contents of the 11-digit Serial Number is as follows: Sequential Production Number 5-Digit Sequential Production Number 10001 ~ 99999 = 1 ~ 99,999 units Production Year 1 = 2011 2 = 2012 3 = 2013 Production Month A : January G : July...

  • Page 28: Clutches, Switches, Motors, Solenoids And Fan

    DP-1910F 1.6. Clutches, Switches, Motors, Solenoids and Fan PH Motor LVPS FAN Main Motor Stamp Solenoid Registration Solenoid Clutch ADF Motor Pick Up Solenoid 1.7. Sensors and PC Boards PNL2 PNL1 HVPS PNL3 Paper Path Sensor Actuator Document Eject Sensor Registration Sensor Actuator Read Point Sensor...

  • Page 29: Disassembly Instructions

    DP-1910F 2 Disassembly Instructions 2.1. General Disassembly Flowchart...

  • Page 30: General Disassembly

    DP-1910F 2.2. General Disassembly Pertinent Disassembly Instruction sections are shown below. Caution: When reassemble the parts, follow the procedures in reverse order. Some parts, related to the Product liabilities, Safety and/or Electromagnetic interference (EMI) regulations, are assembled under strict factory control. If the procedures are marked with Caution, follow the instructions carefully, and making sure that all parts are properly installed to conform the regulations.

  • Page 31: Disassembly Instructions

    DP-1910F 2.3. Disassembly Instructions 2.3.1. Cover Assembly [1. Rear Cover] (1) Remove 1 Screw, and the SD Card Cover (605). (2) Remove 7 Screws. (3) Remove the Rear Cover (604). Caution: Remove the SD Memory Card if it was installed. [2.
  • Page 32 DP-1910F (6) Disconnect the Harness on the PNL1 PC Board (CN230). [4. Top Cover] (1) Remove the Rear Cover (604). (Refer to 2.3.1. [1.Rear Cover]) (2) Remove the Exit Cover (602). (Refer to 2.3.1. [2.Exit Cover]) (3) Remove the Control Panel Unit. (Refer to 2.3.1.
  • Page 33 DP-1910F (9) Release 2 Latch Hooks and remove the Top Cover (601). [5. Front Cover Assembly] (1) Remove the Rear Cover (604). (Refer to 2.3.1. [1.Rear Cover]) (2) Remove the Exit Cover (602). (Refer to 2.3.1. [2.Exit Cover]) (3) Remove the Control Panel Unit. (Refer to 2.3.1.
  • Page 34 DP-1910F [6. ADF Drive Assembly] (1) Remove the Rear Cover (604). (Refer to 2.3.1. [1.Rear Cover]) (2) Remove the Exit Cover (602). (Refer to 2.3.1. [2.Exit Cover]) (3) Remove the Control Panel Unit. (Refer to 2.3.1. [3.Control Panel Unit]) (4) Remove the Top Cover (601). (Refer to 2.3.1.
  • Page 35 DP-1910F (12) Release 5 Harnesses from 5 Clamps and 1 Edge Saddle. (13) Disconnect 5 Harnesses on the SPC PC Board (CN701, CN706, CN709, CN710 and CN714). (14) Release the Harness from 1 Clamp, Edge Saddle and 1 Flat Clamp. (15) Disconnect the Harness on the SC PC Board (CN502).
  • Page 36 DP-1910F Caution: To prevent damaging the Harness, carefully guide it throughout the frame. (18) Remove the ADF Drive Assembly. 2.3.2. Automatic Document Feeder (ADF) Unit, Scanner [1. Cleaning] (1) Open the ADF Cover Assembly. (Refer to 2.3.1. [4.Top Cover]) <Separation Roller, Pick Up Roller and Feed Roller> Clean the surface of the Rollers with a soft cloth, saturated with water.
  • Page 37 DP-1910F [2. Stamp Unit] (1) Open the ADF Cover Assembly. (Refer to 2.3.1. [4.Top Cover]) (2) Remove the Stamp Unit (422). (3) Remove the Stamp Head. [3. Roller Assembly] <Separation Roller Assembly> (1) Open the ADF Cover Assembly. (Refer to 2.3.1. [4.Top Cover]) (2) Remove the Separation Roller Cover (438) as illustrated.
  • Page 38 DP-1910F (8) Release the Spring from the Hook as illustrated. (9) Remove both side Feed Levers (402). (10) Remove the Roller Assembly. (11) Remove the Snap Ring. (12) Remove the Pick Up Shaft (412). (13) Remove the Pick Up Roller Assembly. (14) Remove the Pick Up 1 Gear (414) and Pick Up 2 Gear (413).
  • Page 39 DP-1910F <Feed Roller> (15) Remove the Snap Ring. (16) Remove the Feed Lever (402). (17) Remove the Feed Roller Shaft Assembly. (18) Remove the Feed Roller (411). Note: When reinstalling, make sure that the Roller Assembly is properly placed on the ADF Unit. [4.
  • Page 40 DP-1910F [5. Motor Assembly] <Paper Transfer Motor Assembly> (1) Remove the ADF Drive Assembly. (Refer to 2.3.1. [6.ADF Drive Assembly]) (2) Remove the ADF Tray Assembly. (3) Remove 2 Screws. (4) Remove 2 Screws. (5) Remove the ADF Base (538). (6) Close the ADF Cover Assembly.
  • Page 41 DP-1910F <Paper Feed Motor> (14) Open the ADF Cover Assembly. (Refer to 2.3.1. [4.Top Cover]) (15) Remove the Stamp Unit (422). (Refer to 2.3.2. [2.Stamp Unit]) (16) Remove the Separation Roller Cover. (Refer to 2.3.2. [3.Roller Assembly]) (17) Remove the Paper Guide (433) and CIS Assembly. (Refer to 2.3.2.
  • Page 42 DP-1910F (25) Remove 1 Screw. (26) Remove the ADF Motor Assembly. 2.3.3. Control Panel Unit <PNL1 PC Board and PNL2 PC Board> (1) Remove the Control Panel Unit. (Refer to 2.3.1. [3.Control Panel Unit]) (2) Disconnect all the Harnesses on PNL1 PC Board. (3) Remove 4 Screws.
  • Page 43 DP-1910F 2.3.4. PC Board <MJR PC Board> (1) Remove the Rear Cover (604). (Refer to 2.3.1. [1.Rear Cover]) (2) Remove the SC Cover (714). (Refer to 2.3.1. [6.ADF Drive Assembly]) (3) Release all Harnesses from 1 Clamp and 1 Egde Saddle on the MJR Bracket.
  • Page 44 DP-1910F <LVPS> (20) Disconnect 2 Harnesses on the LVPS (CN103, CN102). (21) Remove 4 Screws. (22) Disconnect the Harnesses on the LVPS (CN101) as illustrated. Caution: When reinstalling the LVPS, hook the top edge to the Latch, and secure with 2 Screws. (23) Remove the LVPS (1706).
  • Page 45 DP-1910F [2. Drive Unit] (1) Remove the Rear Cover (604). (Refer to 2.3.1. [1.Rear Cover]) (2) Remove the SC Cover (714). (Refer to 2.3.1. [6.ADF Drive Assembly]) (3) Remove the MJR Bracket Assembly. (Refer to 2.3.1. [6.ADF Drive Assembly]) (4) Remove the SC Bracket Assembly. (Refer to 2.3.4.) (5) Release the Harnesses from 6 Latches.
  • Page 46 DP-1910F 2.3.7. Fuser Unit, Paper Exit Sensor Caution: To prevent from getting burned, do not install, remove, clean or make adjustments when the Fuser Unit is hot. [1. Fuser Unit] (1) Remove the Exit Cover (602). (Refer to 2.3.1. [2.Exit Cover]) (2) Remove the Inner Cover (606).
  • Page 47 DP-1910F (9) Release the Harness from the Fuser Unit. (10) Remove 2 Screws. (11) Remove the Fuser Holder L (1331). (12) Remove 2 Screws. (13) Remove the Side Fuser Cover (1306). (14) Remove 2 Screws. (15) Remove the Left Fuser Cover (1316). (16) Remove 2 Black Screws.
  • Page 48 DP-1910F Caution: When removing the fixing Screw, fix the LEAD Plate with a pliers as illustrated, not break the Fuser Lamp Terminal. (19) Remove 2 Screws. (20) Remove the Halogen Lamp (1319). Caution: Do not Touch the glass portion of the Fuser Lamp with bare hands.
  • Page 49 DP-1910F (26) Remove 1 Screw. (27) Remove the Thermistor (1314). (28) Remove 4 Separator Springs (1311). (29) Remove 4 Screws. (30) Remove 4 Separator Plates (1312). (31) Remove 4 Separators (1313). [2. Paper Exit Sensor] (1) Remove the Exit Sensor PC Board (1802) by unhooking 2 Latches as illustrated.
  • Page 50 DP-1910F 2.3.8. Paper Feed Module [1. Cleaning] (1) Open the Right Cover (614). (Refer to 2.3.1. [3.Control Panel Unit]) (2) Remove the Toner Cartridge. <Registration Roller and Paper Feed Roller> Clean the surface of the Rollers with a soft cloth, saturated with water.
  • Page 51 DP-1910F 2.3.9. Bias Transfer Roller (1) Open the Right Cover (614). (Refer to 2.3.1. [3.Control Panel Unit]) (2) Remove the Toner Cartridge. (3) Remove 2 Transfer Roller Holder (901). (4) Remove the Bias Transfer Roller Assembly. (5) Remove the Spacer (902). (6) Remove the Transfer Gear (903).
  • Page 52 DP-1910F (5) Remove 2 Screws. (6) Remove the Paper Guide (1120). (7) Remove the Snap Ring. (8) Remove the Pick Up Roller Clutch (1612). (9) Turn the Pick Up Roller Assembly. (10) Remove 2 Screws. (11) Remove 2 Pick Up Rollers (1106).

  • Page 53: Maintenance, Adjustments And Check Points

    DP-1910F 3 Maintenance, Adjustments and Check Points 3.1. Preventive Maintenance Preventive maintenance is performed at specific intervals, and consists of machine cleaning, and parts replacement. It is essential to perform these service activities properly, and at the specified intervals for customer satisfaction.
  • Page 54 DP-1910F 3.1.5. Data Security Precautions 1. The Service Mode Password is essential for maintaining security of the machine. Service Technicians must change the factory default password to the new password and record/store it in a safe place out of the reach of others. 2.

  • Page 55: Required Tools

    DP-1910F 3.2. Required Tools Tools Tools Soft Cloth Pliers Isopropyl Alcohol Cotton Swab Phillips Screwdriver (#2) Brush KS-660 - Conductive Grease Stubby Phillips Screwdriver (#2) (Available from Shin-Etsu Silicones of America, Inc. URL: http://www.shinetsusilicones.com) Molykote EM-50L Grease Slotted Screwdriver (3/32 in) (Available from Dow Corning, URL: http://www.dowcorning.com) Tweezer...

  • Page 56: Preventive Maintenance Points

    DP-1910F 3.3. Preventive Maintenance Points CIS (Contact Image Sensor) White Sheet Separation Roller Feed Roller Pick Up Roller ADF Pad Toner Cartridge Feed Roller OPC Drum Pick Up Roller Fuser Unit Bias Transfer Roller (BTR)

  • Page 57: Preventive Maintenance Check List

    To verify the counter information, print the Total Counter List using the Service Mode: F7 - Electronic Counter - 00 (List Print). 3. Cleaning, Replacement and Adjustment Cycle (Sheet) are based on using TOSHIBA's recommended standard paper and supplies. These cycles may vary with the kind of paper used,...

  • Page 58: Updating The Firmware

    DP-1910F 3.5. Updating the Firmware The Quick and Easy Methods of Updating the Firmware are to use the Network Firmware Program Tool (FUP) using Ethernet LAN Port and a Crossover Cable or to use a Master SD Memory Card. 3.5.1. Firmware Configuration A.
  • Page 59 DP-1910F Writing Tool Software and a PC with SD Memory Card Slot or with an SD Memory Card Reader & Writer. To update the SC PCB and G3 PCB, just one Master SD Memory Card (if the Card includes all necessary firmware codes) is required for the Standard or all option configurations, which includes the G3 Fax.
  • Page 60 DP-1910F 4) Upgrading the Main Unit's Firmware Code Start the Network Firmware Update Tool and select the following Firmware Code Folders in the C:\Pcc\Fup\Data folder, and then follow the display instructions to upgrade the Main Unit's Firmware Codes. Parent Firmware File Folder Sub Firmware File Folder \ UF-8200_UZ_xxxxxx \ SC_STD \ UF-8200AAVxxxxx_UZ...
  • Page 61 DP-1910F upgrade the Main Unit's Firmware Codes. You must process each firmware file separately in this manner and sequence. Parent Firmware File Folder Sub Firmware File Folder Firmware File \ UF-8200_UZ_xxxxxx \ SC_STD\ UF-8200AAVxxxxx_UZ UF-8200AAVxxxxx_UZ.bin \ fcb \ UF-82_G3BAAVxxxxx_YC UF-82_G3BAAVxxxxx_YC.bin When you select the Parent Folder, the following Firmware Type window appears.
  • Page 62 DP-1910F 2) When a DATA SD Card is installed 1. Before starting, print the F5/F6 Parameters List (Copy Service Mode F9-03-00). 2. Disconnect the Telephone Line, LAN and/or USB Cables. 3. Unplug the AC Power Cord to turn off power. (During a Lightning Storm, to prevent electrocution disconnect the Telephone Line Cable first before unplugging the AC Power Cord.) 4.
  • Page 63 DP-1910F 3.5.6. Formatting the SD Memory Card To make the Master Firmware SD Card, format the Card first by following the steps below. If the Card will be used to update the Firmware of other machines, format the Card first with the Service Mode F9-15. Caution: Do not remove the SD Memory Card or turn the power OFF during Formatting or while Updating the Firmware.
  • Page 64 DP-1910F 3.5.7. Firmware Emergency Recovery The easiest method to recover the firmware in an Emergency Recovery routine is to use the Master SD Memory Card method (1 SD Memory Card required if the SD Memory Card capacity is Large enough size for all necessary Firmware).

  • Page 65: Adjusting The Printer Registration, Lsu Image Side To Side

    DP-1910F 3.6. Adjusting the Printer Registration, LSU Image Side to Side When installing the Paper Tray option, the following LSU Image Side to Side adjustment may be required. The Printer registration is adjusted at the factory. If copy image is abnormal, especially in the Rotation Copy mode, adjust it by the following procedure. 3.6.1.
  • Page 66 DP-1910F 5. Perform the Service Mode F2 (Single Copy Test). 6. Check the Image size of the Copy and the Original as Portrait. 7. Perform the Service Mode F6-91 (Original Read Edge ADF), to adjust the ADF Original Read Edge. 8.

  • Page 67: Signal Waveform

    DP-1910F 3.7. Signal Waveform 3.7.1. Glossary of Electrical Abbreviations Glossary of Electrical Abbreviations Signal Name Function +24V +24 VDC Power Supply +24VA +24 VDC Power Supply +24VIR +24 VDC Power Supply +3.3V +3.3 VDC Power Supply +5 VDC Power Supply +5VA +5 VDC Power Supply +5VB...
  • Page 68 DP-1910F Glossary of Electrical Abbreviations Signal Name Function LDBPNT +1.2 VDC Power Supply LDCCHK +1.2 VDC Power Supply LDCCHK-OP +1.2 VDC Power Supply LDCPNT +1.2 VDC Power Supply LDEXITSEN +1.2 VDC Power Supply LDJAMDOOR-OP +1.2 VDC Power Supply LDPLPOSISEN +1.2 VDC Power Supply LDPNON +1.2 VDC Power Supply LDRELSEN...
  • Page 69 DP-1910F Glossary of Electrical Abbreviations Signal Name Function nMMCTL Main Motor Control Signal nMMHALF Motor Rotation Speed Control nMMLD Main Motor Rotation Signal nMPOW1 Power Supply Control Signal nOPG3B G3B Detection Signal nOPTION 2nd Feeder Option Detection Signal nPLPOSISEN Paper Lead Position nPNLRST PNL Reset Signal nPNON-OP...
  • Page 70 DP-1910F Glossary of Electrical Abbreviations Signal Name Function pLEDGON gLED ON/OFF Control pLEDRON rLED ON/OFF Control PNLRXD PNL Reception Data Signal PNLTXD PNL Transmission Data Signal PNON No Paper Sensor Signal pREGSEN Registration Sensor Signal pSAVE Power Save Control Signal pSCNRST Scanner Reset...
  • Page 71 DP-1910F 3.7.2. SC PC Board CN501 SC PCB Signal Name Destination Signal Waveform Function Pin No. CN501-1 AGND SPAKER (-) Ground CN501-2 SPKOUT SPAKER (+) Line Signal, Dial Tone, +1V (Max) Ringer, Key Tone -1V (Min) CN501-3 nWAKE PNL1 PCB Wake Up Signal CN230-13 Energy...
  • Page 72 DP-1910F SC PCB Signal Name Destination Signal Waveform Function Pin No. CN501-13 PNL1 PCB Ground CN230-3 CN501-14 PNL1 PCB Ground CN230-2 CN501-15 +24V PNL1 PCB +24 VDC Power Supply +24V CN230-1 CN502 SC PCB Signal Name Destination Signal Waveform Function Pin No.
  • Page 73 DP-1910F SC PCB Signal Name Destination Signal Waveform Function Pin No. CN502-10 pLEDBON CRB PCB Not Use +3.3V CN802-4 CN502-11 pLEDGON CRB PCB gLED ON/OFF Control +3.3V CN802-3 CN502-12 pLEDRON CRB PCB Not Use +3.3V CN802-2 CN504 SC PCB Signal Name Destination Signal Waveform Function...
  • Page 74 DP-1910F SC PCB Signal Name Destination Signal Waveform Function Pin No. CN504-10 SPC PCB +5 VDC Power Supply CN704-3 CN504-11 SPC PCB Ground CN704-2 CN504-12 SPC PCB Ground CN704-1 CN505 SC PCB Signal Name Destination Signal Waveform Function Pin No. CN505-1 Ground CN721-16...
  • Page 75 DP-1910F SC PCB Signal Name Destination Signal Waveform Function Pin No. CN505-10 CCLK Serial I/F Clock CN721-7 CN505-11 Serial Data Status CN721-6 CN505-12 nPRINT Print Start CN721-5 Print Start CN505-13 nCBSY Busy Command CN721-4 Command CN505-14 nPRDY Printer Ready CN721-3 Printer Ready CN505-15...
  • Page 76 DP-1910F SC PCB Signal Name Destination Signal Waveform Function Pin No. CN510-6 nOPG3B G3B PCB G3B Detection Signal +3.3V CN363-9 G3B PCB Detection CN510-7 pG3BRST G3B PCB G3B Reset Signal +3.3V CN363-8 Reset CN510-8 G3B PCB Ground CN363-7 CN510-9 SCLD0 G3B PCB IIC-Bus Clock +3.3V...
  • Page 77 DP-1910F SC PCB Signal Name Destination Signal Waveform Function Pin No. CN518-4 IICSCL SPC PCB IIC-Bus Clock +3.3V P716-7 CN518-5 SPC PCB Ground P716-6 CN518-6 IICSDA SPC PCB IIC-Bus Data +3.3V P716-5 CN518-7 pSCNRST SPC PCB Scanner Reset RESET +3.3V P716-4 CN518-8 pSREQ...
  • Page 78 DP-1910F SC PCB Signal Name Destination Signal Waveform Function Pin No. CN519-6 SPC PCB Ground CN302-2 CN519-7 SPC PCB +5V DC Power Supply CN302-1 CN520 SC PCB Signal Name Destination Signal Waveform Function Pin No. CN520-1 MJR PCB Telephone Line Signal CN301-1 Line Signal...
  • Page 79 DP-1910F CN704 Refer to SC PC Board CN504. CN706 SPC PCB Signal Name Destination Signal Waveform Function Pin No. CN706-1 LDBPNT Read point +1.2 VDC Power Supply +1.2V Sensor-3 CN706-2 N.C. Read point No Connection Sensor-2 CN706-3 nBPNT Read point ADF Read Point Sensor-1 Detection Signal...
  • Page 80 DP-1910F SPC PCB Signal Name Destination Signal Waveform Function Pin No. CN710-3 PH Motor-4 PH Motor Control Signal +24V CN710-4 PH Motor-6 PH Motor Control Signal +24V CN712 SPC PCB Signal Name Destination Signal Waveform Function Pin No. CN712-1 +24V LVPS +24 VDC Power Supply Sleep Mode...
  • Page 81 DP-1910F SPC PCB Signal Name Destination Signal Waveform Function Pin No. CN712-11 +5VP LVPS +5 VDC Power Supply CN103-11 CN712-12 LVPS Ground CN103-12 CN712-13 nMPOW1 LVPS Power Supply Control CN103-13 Signal Power Saving CN712-14 nFCTL LVPS Fuser ON/OFF Control CN103-14 Heater CN712-15 N.C.
  • Page 82 DP-1910F SPC PCB Signal Name Destination Signal Waveform Function Pin No. CN722-3 nLDON LSU PCB LD Light Enable Laser Diode-3 CN722-4 5VGND LSU PCB Ground Laser Diode-4 CN722-5 L+5V LSU PCB +5 VDC through Process Laser Diode-5 Interlock SW CN722-6 5VGND LSU PCB Ground...
  • Page 83 DP-1910F SPC PCB Signal Name Destination Signal Waveform Function Pin No. CN724-8 24VGND CST2 Ground CN602-7 CN724-9 +24V CST2 +24 VDC Power Supply +24V CN602-6 CN724-10 +24V CST2 +24 VDC Power Supply +24V CN602-5 CN724-11 CLOCK_OP CST2 CLOCK CN602-4 CN724-12 nJAMDOR_OP CST2 2nd Feeder Option...
  • Page 84 DP-1910F SPC PCB Signal Name Destination Signal Waveform Function Pin No. CN728-2 24VGND HVPS PCB Ground CN501-9 CN728-3 24VGND HVPS PCB Ground CN501-8 CN728-4 nCHGCTL HVPS PCB HVPS Charge Control HVPS CN501-7 (ON/OFF) Charge Enable CN728-5 nDBCH HVPS PCB Developer Charge Developer CN501-6 (+/- Change)
  • Page 85 DP-1910F CN730 SPC PCB Signal Name Destination Signal Waveform Function Pin No. CN730-1 +24V LSU Motor-5 +24 VDC Power Supply +24V Sleep & Shutdown CN730-2 24VGND LSU Motor-4 Ground CN730-3 nSNRCTL LSU Motor-3 LSU Motor Control LSU Motor Signal Control Enable CN730-4 nSNRLD...
  • Page 86 DP-1910F CN734 SPC PCB Signal Name Destination Signal Waveform Function Pin No. CN734-1 LDRELSEN Registration/ +1.2 VDC Power Supply +1.2V Paper Detect Sensor PC Board CN805-5 CN734-2 LDPLPOSISEN Registration/ +1.2 VDC Power Supply +1.2V Paper Detect Sensor PC Board CN805-4 CN734-3 5VGND Registration/...
  • Page 87 DP-1910F SPC PCB Signal Name Destination Signal Waveform Function Pin No. CN736-2 PNON No Paper Sensor No Paper Sensor Signal No Paper Sensor ON CN736-1 LDPNON No Paper Sensor +1.2 VDC Power Supply +1.2V CN737 SPC PCB Signal Name Destination Signal Waveform Function Pin No.
  • Page 88 DP-1910F SPC PCB Signal Name Destination Signal Waveform Function Pin No. CN738-2 24VGND Fan Motor-2 Ground CN738-3 FANNERR Fan Motor-3 Fan Error Detection Signal CN741 SPC PCB Signal Name Destination Signal Waveform Function Pin No. CN741-1 LDCCHK Paper Tray detect +1.2 VDC Power Supply +1.2V Sensor-3...
  • Page 89 DP-1910F PNL1 PCB Signal Name Destination Signal Waveform Function Pin No. CN234-6 nSCN[10] PNL2 PCB PNL Key Signal +3.3V CN251-6 (Scan Line) Scan CN234-7 nSCN[11] PNL2 PCB PNL Key Signal +3.3V CN251-7 (Scan Line) Scan CN234-8 nLED7 PNL2 PCB PNL LED Control Signal CN251-8 CN234-9 nLED6...
  • Page 90 DP-1910F PNL1 PCB Signal Name Destination Signal Waveform Function Pin No. CN235-4 nSCN[5] PNL2 PCB PNL Key Signal +3.3V CN252-4 (Scan Line) Scan CN235-5 nSCN[6] PNL2 PCB PNL Key Signal +3.3V CN252-5 (Scan Line) Scan CN235-6 KIN7 PNL2 PCB PNL Key Signal +3.3V CN252-6 (Key Line)
  • Page 91 DP-1910F PNL1 PCB Signal Name Destination Signal Waveform Function Pin No. CN235-17 nSLPKY PNL2 PCB Energy Saver Key Signal +3.3V CN252-17 Pressed CN235-18 nSNDKY PNL2 PCB PNL Key Signal +3.3V CN252-18 Pressed CN235-19 PNL2 PCB Ground CN252-19 CN235-20 PNL2 PCB Ground CN252-20 CN236...
  • Page 92 DP-1910F PNL1 PCB Signal Name Destination Signal Waveform Function Pin No. CN238-2 PNL4 PCB +5VDC Power Supply CN253-2 3.7.5. PNL2 PC Board CN251 Refer to PNL1 PC Board CN234. CN252 Refer to PNL1 PC Board CN235. 3.7.6. PNL3 PC Board CN254 Refer to PNL1 PC Board CN236.
  • Page 93 DP-1910F CN102 LVPS Signal Name Destination Signal Waveform Function Pin No. CN102-1 Fuser Unit AC Power Supply (Live) AC120V (AC200-240V) CN102-3 Fuser Unit AC Power Supply (Neutral) AC120V (AC200-240V) 3.7.15. PC Board CST2 CN600 CST2 Signal Name Destination Signal Waveform Function Pin No.
  • Page 94 DP-1910F CN602 Refer to SPC PC Board CN724. CN603 CST2 Signal Name Destination Signal Waveform Function Pin No. CN603-1 LDJAMDOOR JAM Cover +1.2 VDC Power Supply +1.2V Sensor (2nd)-3 CN603-2 JAM Cover Ground Sensor (2nd)-2 CN603-3 nJAMDOR- JAM Cover JAM Cover Sensor +5V (H) Sensor (2nd)-1 detect Signal...

  • Page 95: Troubleshooting

    DP-1910F 4 Troubleshooting 4.1. Initial Troubleshooting Flowchart START Plug the Power Cord. Does the unit power up normally? Does the LCD display function correctly? Troubleshoot Improper LCD Display (Sect. 4.2). Troubleshoot any 3-digit INFO. CODE displayed. Does the unit produce normal copies? Does the original document feed through correctly?

  • Page 96: Improper Lcd Display

    DP-1910F 4.2. Improper LCD Display START Check connectors on the SC PCB, and PNL PCB. Does the display appear normal? Is LED/LCD displayed? Does CNP501, pin 11 on the SC PCB measure +5 VDC? Replace the LCD Replace the Replace the SC PCB. Module.

  • Page 97: Printed Copy Quality Problems

    DP-1910F 4.3. Printed Copy Quality Problems 4.3.1. Black Copy START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the Toner Cartridge operational? Replace the Toner Cartridge. Is the Power Supply Unit normal? 1. Check all connectors, and voltages on the Power Supply Unit.
  • Page 98 DP-1910F 4.3.2. Blank Copy START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the Toner Cartridge operational? Replace the Toner Cartridge. Are there any foreign particles or stains on the BTR? 1. Clean the BTR with a soft, dry cloth. 2.
  • Page 99 DP-1910F 4.3.3. Vertical White Lines START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the recording paper damp? Replace the recording paper. Is the Toner Cartridge operational? Replace the Toner Cartridge . Are there any foreign particles or stains blocking the Laser Beam path? 1.
  • Page 100 DP-1910F 4.3.4. Ghost Images START A A A Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the recording paper damp? Replace the recording paper. Is the Toner Cartridge operational? Replace the Toner Cartridge. Are there any foreign particles or stains on the BTR? 1.
  • Page 101 DP-1910F 4.3.5. Vertical Dark Lines START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the Toner Cartridge operational? 1. Clean the Corona Wire as illustrated below. 2. Replace the Toner Cartridge. Are there any foreign particles or stains on the BTR? 1.
  • Page 102 DP-1910F 4.3.6. Horizontal Dark Lines START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the Toner Cartridge operational? Replace the Toner Cartridge. Are there any foreign particles, or stains on the BTR? 1. Clean the BTR with a soft, dry cloth.
  • Page 103 DP-1910F 4.3.7. Dark Background START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the recording paper damp? Replace the recording paper. Is the Toner Cartridge operational? Replace the Toner Cartridge. Is the Laser Unit (LSU) normal? Replace the Laser Unit (LSU).
  • Page 104 DP-1910F 4.3.8. Light Print START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the recording paper damp? Replace the paper. Is the Toner Cartridge operational? Replace the Toner Cartridge. Are there any foreign particles, or stains blocking the Laser Unit path? 1.
  • Page 105 DP-1910F 4.3.9. Horizontal White Lines START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the recording paper damp? Replace the recording paper. Is the Toner Cartridge operational? Replace the Toner Cartridge. Are there any foreign particles or stains on the BTR? 1.
  • Page 106 DP-1910F 4.3.10. Improper Fusing (Printed image does not bond to the paper) START Is the recording paper damp? Replace the recording paper. Is the Fuser Unit normal? Replace the Fuser Unit. (See Note) 4.3.11. Voids in Solid Areas START Is the recording paper damp? Replace the recording paper.
  • Page 107 DP-1910F 4.3.12. Black Dots START Is the Toner Cartridge operational? Replace the Toner Cartridge. Are the Fuser, and Pressure Roller surfaces clean? Clean, or replace the rollers. 4.3.13. Recording Paper Creases START Is the recording paper damp? Replace the recording paper. Are there any foreign particles or damage in the paper path? Remove any obstructions, and...
  • Page 108 DP-1910F 4.3.14. Poor Printed Copy Quality START Is the Test Pattern printout in Service Mode 3 normal? 1. Replace the SC PCB. 2. Replace the Laser Unit (LSU). 3. Replace the Power Supply Unit. 4. Replace the Toner Cartridge . Make a local copy.
  • Page 109 Is the recording paper size, and thickness within specification? Replace with correct paper. Is a Toshiba Toner Cartridge being used? Replace with a Toshiba Toner Cartridge. Are all switches, and sensors operating properly? Adjust, clean, or replace. Are there any foreign particles...

  • Page 110: Scanned Copy Quality Problems

    DP-1910F 4.3.16. Scanned Copy Quality Problems START Is the LED Array abnormal? Check with F4 Mode (Check Output) No.120 Lamp. Replace the CIS Assembly. Are there any foreign particles, or paper pieces in the scanning area? Remove the foreign particles, or paper pieces from the scanning area.

  • Page 111: Document Feeder (Adf)

    DP-1910F 4.4. Document Feeder (ADF) 4.4.1. No Document Feed START Is the ADF Unit closed? Close the ADF Unit firmly. Is the adjustment of the Separator Pad normal? Is the Separator Pad worn out? Clean, or adjust the Separator Pad Pressure (Sect. 2.). Replace the Separator Pad.

  • Page 112: Document Does Not Feed Or Multiple Feeds

    DP-1910F 4.4.2. Document Does Not Feed or Multiple Feeds START Is the ADF Unit closed? Close the ADF Unit firmly. Is the adjustment of the Separator Pad normal? Is the Separator Pad worn out? Clean, or adjust the Separator Pad Pressure (Sect. 2.). Replace the Separator Pad.
  • Page 113 DP-1910F 4.4.3. Document Jam (030) or Skew START Is the ADF Unit closed? Close the ADF Unit firmly. Do all sensors operate normally? Clean, or replace Sensor PCB. Does the Feed Roller have drive, and sufficient friction? Clean the surface of roller with water.

  • Page 114: Communications

    DP-1910F 4.5. Communications This section explains general troubleshooting procedures for the 400 series of Information Codes. These errors are primarily caused by poor telephone line quality (loss, noise, echo, etc.). This unit is furnished with Service Mode 1 to assist in troubleshooting line quality problems. It is suggested that both the transmitting unit and receiving unit be adjusted.

  • Page 115: Poor Transmitted Copy Quality

    DP-1910F 4.5.2. Poor Transmitted Copy Quality START Make a copy. Is the printed copy normal? Is the LED lit? Does +5 VDC alive on the SDR PCB? Replace the LVPS. Does nLEDON go Low when the scan starts? Replace the SC PCB. Perform a transmission test Check CN on the SC, to a reference fax unit.
  • Page 116 DP-1910F 4.5.3. Dialing Problems START Does the unit proceed to Phase B? 1. Set documents on the ADF correctly. 2. Check the telephone line connection. 3. The called party is busy. 4. Refer to Sect. 4. Are you using One-Touch or ABBR dialing? Check the registered telephone number.
  • Page 117 DP-1910F 4.5.4. Transmission Problems START Does the ID display? 1. No ID function at the remote unit. 2. The ID is not set for the remote unit. Does the Verification Stamp operate? 1. Set "STAMP=ON" 2. Check the SDR PCB. 3.
  • Page 118 DP-1910F 4.5.5. Reception Problems START Does the machine answer the Ringing signal? 1. Set "RCV = AUTO" 2. Check that all covers are closed firmly. 3. Check the telephone line connection. 4. Check the Ringer Timing, or DRD setting. 5. Check the recording paper path. 6.

  • Page 119: Troubleshooting The Lan Interface

    DP-1910F 4.6. Troubleshooting the LAN Interface 4.6.1. Checking Network Configuration START Print the current Internet Parameters List Ask the customer for the Preinstallation Information form filled out by the Network Administrator. Verify this information with the Internet Parameters List that you just printed. Re-enter the Internet Parameters correctly.
  • Page 120 [192.168.1.253] Router (R1) Network B PC Client Internet Fax [192.168.1.0] [192.168.1.4] "ping" "ping" ec5.labo.mgcs.com PC Client Toshiba Device Network C PC Client [192.168.3.4] [192.168.3.5] [192.168.4.0] [192.168.4.1] ec4.labo.mgcs.com ef1.labo.mgcs.com fmrt7.labo.mgcs.com 2. Checking the Current Configuration Print the current unit Internet Parameters configuration.
  • Page 121 DP-1910F DNS Server IP Address: Subnet Mask: (whether it is valid) For Windows 2000 / XP / 2003 / Vista / 7 The following example shows the output after you type “ipconfig /all” at a command prompt: C:\>ipconfig /all Windows NT IP Configuration Host Name : ec4.labo.pcc.com DNS Servers...
  • Page 122 DP-1910F PINGing the SMTP/POP Server C:\WINDOWS>ping sv2.labo.pcc.com Pinging sv2.labo.pcc.com [192.168.1.2] with 32 bytes of data: Reply from 192.168.1.2: bytes=32 time=5ms TTL=253 Reply from 192.168.1.2: bytes=32 time=5ms TTL=253 Reply from 192.168.1.2: bytes=32 time=5ms TTL=253 Reply from 192.168.1.2: bytes=32 time=5ms TTL=253 If for some reason, the physical connection is missing, the echo reply will not be received from the destination and the following output is displayed: C:\WINDOWS>ping fmrt7.labo.pcc.com Pinging fmrt7.labo.pcc.com [192.168.4.1] with 32 bytes of data:...
  • Page 123 DP-1910F b. To determine whether a router is slow and needs to be upgraded or additional routers should be installed on the network. You can determine this by simply comparing the time it takes for a packet to get through a particular router. If its return time is significantly higher than the other routers, it should be upgraded.
  • Page 124 DP-1910F All symbolic names used for the destination are looked up in the network database file NETWORKS. The symbolic names for the gateway are looked up in the host name database file HOSTS. When the packet does not reach the specified destination even when the physical connection is properly made, check the registered persistent routes on the same subnet as the Unit by typing “route print”...
  • Page 125 250 Sender OK rcpt to:fax@labo.pcc.com 250 Receipient OK data 354 Email, end with "CRLF . CR LF" [Press the Enter Key] Toshiba Internet Fax test test [Press the Enter Key] [Press the Enter Key] [Press the Enter Key] [Press the Enter Key]...

  • Page 126: Error Codes (For Copier)

    DP-1910F 4.7. Error Codes (For Copier) The self-diagnostic functions detect troubles in the important components of the copier. When trouble occurs, the machine stops. Note: Some Codes are not used in the DP-1910F and are reserved for future use. 4.7.1. User Error Codes (U Code) U13 / U16 Note:...
  • Page 127 DP-1910F LCD 1: [TONER IS RUNNING LOW: U13] Low Toner sensor detects Low Toner or the machine has printed 11,000 pages. Preparing a new cartridge for replacement is recommended. LCD 2: [WARNING TONER LOW LESS THAN 50 PAGES] 450 pages have been printed since the LCD 1 appeared. Replacement with the new cartridge is recommended.
  • Page 128 DP-1910F • Sensor and Switch Location Read Point Sensor Exit Sensor Document Sensor CIS (Contact Image Sensor) ADF Door Sensor Toner Cartridge Paper Exit Sensor Fuser Unit Registration Sensor No Paper Sensor No Paper Sensor Paper Path Sensor 4.7.3. Mechanical Error Codes (E Code) E1: Optical Unit Error Code Function...
  • Page 129 DP-1910F E3: Development System Error Code Function Check Points E3-20 Main Motor Rotation 1. Drive Mechanism is defective. 2. Main Motor connector is disconnected. 3. Main Motor is defective. SPC PCB connector is disconnected. SPC PCB is defective. 6. LVPS is defective. E4: Fuser Unit Error Code Function...
  • Page 130 DP-1910F E13: Low Toner or Out of Toner Code Function Check Points TONER IS RUNNING LOW 1. Toner Cartridge is incorrectly installed. or OUT OF TONER 2. Out of Toner. 3. Low Toner Sensor is disconnected. 4. Low Toner Sensor is defective. SPC PCB connector is disconnected.

  • Page 131: Information Code Table (For Facsimile)131

    DP-1910F 4.8. Information Code Table (For Facsimile) Fax Information Codes Code Mode Phase Description of Problem Cause C, D Leading edge of the recording paper Recording paper jam. COPY fails to reach the Timing Sensor. Timing Sensor abnormal. (1st Tray) C, D Leading edge of the recording paper Recording paper jam.
  • Page 132 DP-1910F Fax Information Codes Code Mode Phase Description of Problem Cause DCN was returned from receiver Your machine's ID Number is not while transmitter is waiting for CFR or programmed. FTT. Possible incompatibility or incorrect Password. DCN was returned from receiver Receiver working in non-ITU mode while transmitter is waiting for NSF/ only.
  • Page 133 DP-1910F Fax Information Codes Code Mode Phase Description of Problem Cause Receiver did not detect post Transmitter is defective. command, such as EOP, MPS, EOM, Line quality is poor. (RTC signal is etc. distorted due to line noise) SC PCB or FXB PCB is defective. Receiver returned RTN in response to Line quality is poor.
  • Page 134 DP-1910F Fax Information Codes Code Mode Phase Description of Problem Cause XMT/ Remote unit does not have RCV(V.34) compatible Modem. XMT/ B, C, During reception, CD turned OFF or Line is disconnected. RCV(V.34) continued ON for long time. During Transmitter is defective. communication, lost loop - current.
  • Page 135 DP-1910F Fax Information Codes Code Mode Phase Description of Problem Cause XMT or Redial count over. No dial tone detected. Sensor dial tone is not detected. (Destination (Polling) dependent) Busy tone is detected. (Destination dependent) T1 timer (35 ± 5 sec.) elapsed without a signal from the receiver.
  • Page 136 DP-1910F Fax Information Codes Code Mode Phase Description of Problem Cause Failed to obtain the Network LAN Cable is disconnected. Parameters (such as: IP Address, DHCP is not available. Subnet Mask, Default Gateway IP (Contact the Network Administrator.) Address, etc.) from the DHCP server. DNS Server connection timed out.
  • Page 137 DP-1910F Fax Information Codes Code Mode Phase Description of Problem Cause File Access Error. Memory file access error. SC PCB is defective. PSTN Memory file access error. SC PCB is defective. Memory file access error. SC PCB is defective. Note: When G3 option is installed, check FXB PCB or G3B PCB.

  • Page 138: Diagnostic Codes (For Facsimile)

    CONTINUE >> 1st digit 16th digit -TOSHIBA ***** e-STUDIO191F ****************** -HEAD OFFICE - ***** - 201 555 1212- ********* *2: Remote Station Identification The ID Priority is selectable by Fax Service Mode 1 No.006 (See section 5.2.3.). 1st Digit: Manufacturer Code...
  • Page 139 DP-1910F 2nd Digit -: Not used/defined Fax Diagnostic Codes Definition Data ID (TSI, CSI, STOP Button CIG) Received Received Received Received Received Received Received Received Received Received Received Received Pressed Received Pressed Received Pressed Received Received Pressed Received Pressed Received Received Pressed Received...
  • Page 140 DP-1910F 4th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Scanning Rate Resolution 20 ms/line 5 ms/line 10 ms/line 40 ms/line 0 ms/line 20 ms/line Fine 5 ms/line Fine 10 ms/line Fine Fine 40 ms/line Fine Fine Fine 0 ms/line Fine 5th Digit -: Not used/defined...
  • Page 141 DP-1910F 6th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Selective Password Polling XMT/RCV Comm. Comm. 7th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Sub-Address Confidential Turnaround Relayed Comm. Comm. Comm. Polling...
  • Page 142 DP-1910F 8th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Advanced Comm. Cover Sheet XMT Report XMT Check & Call Memory Transfer Report XMT Check & Call Memory Transfer 9th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Short Protocol Standard / Non-Standard Standard...
  • Page 143 DP-1910F 10th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Coding 11th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Symbol Rate (V.34) V.34 2400 sr 2800 sr 3000 sr 3200 sr 3429 sr...
  • Page 144 DP-1910F 12th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Modem Speed Modem Speed (V.34) 2400 bps 4800 bps 2400 bps 7200 bps 4800 bps 9600 bps 7200 bps TC 7200 bps 9600 bps TC 9600 bps 12000 bps 12000 bps 14400 bps 14400 bps...
  • Page 145 DP-1910F 14th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Color Comm. Mono 15th Digit -: Not used/defined 16th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Paper Length Manufacturer Code Current Current Current ∞ Current ∞...

  • Page 146: Troubleshooting (For Printer)

    • Check if the specified paper is loaded in the TOSHIBA Device. the page are missing. • Increase the Page Margins in the application. The TOSHIBA Device requires minimum margins of inch (5 mm) on all sides.
  • Page 147 Error Message Possible Solution(s) Cannot complete print job; • There may not be enough Sort Memory available in the TOSHIBA Image memory overflow Device to complete the print job. Either install an optional Sort Memory, or change the resolution to 300 dpi in the Printer Driver Properties dialog box.

  • Page 148: Service Modes

    DP-1910F 5 Service Modes 5.1. Service Modes (For Copier) These Service Modes are provided to assist the technician in checking for abnormalities in the copier and a means of making adjustments to the Input/Output of major components. Caution: The factory default parameters are preset (country dependent) for optimum performance and in compliance with the local telecommunication regulations/standards, and do not need to be changed.
  • Page 149 DP-1910F F5 / F6 Information List (Sample) **************-F5/F6 INFORMATION LIST-************** DATE MMM-dd-yyyy *** TIME12:01 *** P.01 F5-00 ..F5-50 AUTO CONTRAST ADJ. F5-01 FREQUENCY DESIRED 60Hz F5-51 DEPT. COUNTER (COPY) F5-02 ..F5-52 DEPT.
  • Page 150 NO. DATE & TIME ERROR CODE ERROR COUNT NO. DATE & TIME ERROR CODE ERROR COUNT ------------------------------------------------------------------------------------------- MMM-dd-yyyy 11:11 J97 XX-00000008 MMM-dd-yyyy 11:31 J44 XX-00000140 (See Remarks) ------------------------------------------------------------------------------------------- -TOSHIBA TEC ******** e-STUDIO191F ********************* -TOSHIBA Manual - ******* - 123- *******...
  • Page 151 DP-1910F F7 Total Counter List (Sample) ***************-F7 TOTAL COUNTER LIST-************** DATE MMM-dd-yyyy *** TIME12:01 *** F7-01 APPLICATION PASSWORD F7-02 TOTAL COUNT F7-03 PM COUNT F7-04 ..F7-05 ..F7-06 OPC DRUM COUNT F7-07 PROCESS UNIT COUNT F7-08...
  • Page 152 DP-1910F 5.1.3. F4 Mode: Input/Output Status Test Set the machine to Service Mode, and press the “4” key. ↓ Press the “Start” key to enter the F4 Service Mode. ↓ Select “1:Check Input” or “2:Check Output”, and press the “Start” key to activate the test. ↓...
  • Page 153 DP-1910F 5.1.4. F5 Mode: Function Parameters (For Copier) Set the machine to Service Mode, and press the “5” key. ↓ Press the “Start” key to enter the F5 Service Mode. ↓ Enter the desired code number, or press the “ ”, “...
  • Page 154 DP-1910F F5 Mode Item Function Default Setting COUNT UP TIMING 0 : At feed 1 : At exit Not Used KEY COUNTER TIMING 0 : At feed 1 : At exit 44~49 Not Used AUTO CONTRAST ADJUST 0 : No 1 : Yes DEPT.
  • Page 155 DP-1910F F5 Mode Item Function Default Setting 82~83 Not Used PAPER TRAY PRIORITY 0 : S > C 1 : C > S SIDE VOID (ADF) 0 : No 1 : Yes PM CYCLE (OPTICS) 0 : No (Not Available) 1 : 40 K 2 : 60 K 3 : 120 K...
  • Page 156 DP-1910F 5.1.5. F6 Mode: Adjust Parameters (For Copier) Set the machine to Service Mode, and press the “6” key. ↓ Press the “Start” key to enter the F6 Service Mode. ↓ Enter the desired code number, or press the “ ”, “...
  • Page 157 DP-1910F F6 Mode Setting Item Remarks Range PRINTER LASER DUTY ADJ. Printer Density Adjustment for Printer. -99 ~ +99 (-) : Darker. (+) : Lighter. 47~48 Not Used TEXT IMAGE DENSITY Image density adjustment for Text mode. -99 ~ +99 (-) : Darker.
  • Page 158 DP-1910F 5.1.6. F7 Mode: Electronic Counter Set the machine to Service Mode, and press the “7” key. ↓ Press the “Start” key to enter the F7 Service Mode. ↓ Enter the desired code number, or press the “ ”, “ ”...
  • Page 159 DP-1910F 5.1.7. F8 Mode: Service Adjustment Set the machine to Service Mode, and press the “8” key. ↓ Press the “Start” key to enter the F8 Service Mode. ↓ Enter the desired code number, or press the “ ”, “ ”...
  • Page 160 DP-1910F 5.1.8. F9 Mode: Unit Maintenance Set the machine to Service Mode, and press the “9” key. ↓ Press the “Start” key to enter the F9 Service Mode. ↓ Enter the desired code number, or press the “ ”, “ ”...
  • Page 161 DP-1910F F9 Mode Service Item Remarks Mode UNIT 05 SERIAL NUMBER Registration of Serial Number for MAINTENANCE Maintenance. Clears with Shipment Set. 06 RAM 00 PARAMETER Resets the Fax and Function INITIALIZE INITIALIZE parameters to default values. 01 ALL JOB Clears all Jobs stored in Flash CLEAR Memory.

  • Page 162: Service Modes (For Facsimile)

    DP-1910F 5.2. Service Modes (For Facsimile) Caution: The factory default parameters are preset (country dependent) for optimum performance and in compliance with the local telecommunication regulations/standards, and do not need to be changed. Changing some of these parameters may cause the unit to be no longer compliant or become inoperable.
  • Page 163 DP-1910F 5.2.3. Fax Service Mode 1 (Function Parameter Setting) Use the following procedure to change the function parameters. Enter the desired code number and press the “Start” key. If you wish to select another code number, press the “ ”, “ ”...
  • Page 164 DP-1910F Function Parameter Table Parameter Selections Function 010 TX LEVEL 00 = 0 dBm Selects the TX signal output level, 0 to -15 dBm in 1 dBm steps. 15 = -15 dBm 011 RX LEVEL 1 = -43 dBm Selects the receiving sensitivity of -33/-38/-43/-48 2 = -38 dBm dBm.
  • Page 165 DP-1910F Function Parameter Table Parameter Selections Function 022 SIG. INTERVAL 1 = 100 ms Selects the time interval between the receiving signal 2 = 200 ms and the transmitting signal. 3 = 500 ms 023 TCF CHECK 1 = Normal (Short) Selects the TCF check interval Long/Short 2 = Long 024 CED FREQ.
  • Page 166 DP-1910F Function Parameter Table Parameter Selections Function 043 REDIAL 0 = no waiting Selects the redial interval from 0 to 15 minutes in 1 INTERVAL minute steps. 15 = 15 minutes 044 REDIAL COUNT 0 = no redial Selects the redial count from 0 to 15 times in 1 step intervals.
  • Page 167 DP-1910F Function Parameter Table Parameter Selections Function 068 NYSE FAX 1 = Off Selects whether the machine will forward the FORWARD 2 = On incoming and outgoing faxes to a specified station. (USA and Note: Canada Only) Once this parameter is activated, Fax Forwarding via Fax Parameter 054 is automatically disabled, an Access Code of "0000"...
  • Page 168 DP-1910F Function Parameter Table Parameter Selections Function 084 LINE AS NO 1 = Ring (ring) Selects whether to ring or send a busy tone to the PAPER 2 = Busy (keep line busy) remote station when the recording paper runs out or the unit cannot receive because of any trouble.
  • Page 169 DP-1910F Function Parameter Table Parameter Selections Function 122 LDAP 1 = Off Selects whether to use the LDAP Server. Special 2 = On characters used in the LDAP, may not be recognized and display incorrectly. 123 ONE RING 1 = Off When Function Parameter No.
  • Page 170 DP-1910F 5.2.4. Fax Service Mode 3 (Printout of Lists, Reports and Test Results) From this Service Mode you can print the Function Parameter List, Page Memory Test, Printer Report, All Document File, Protocol Trace and the Toner Order Form. 5.2.4.1. Function Parameter List A list of all Function Parameters can be printed by the following procedure.
  • Page 171 049 --------- 099 ---------- Note: The power must be reset for the new parameter settings to take effect. -TOSHIBA TEC ******** e-STUDIO191F ******************** -TOSHIBA Manual - ******* - 123- ******* Note: 1. The contents of the Function Parameter List may vary depending on the country’s regulations.
  • Page 172 ************* TEST PATTERN PRINT **************** DATE MMM-dd-yyyy ***** TIME 12:07 *** TX/RX/PRT/CPY : 000123/000456/000789/000666 SC BOOT MEMORY SIZE : (12MB) MAC ADDRESS : 08002301D3E5 PRINTER SHIPMENT SET SCANNER(SDR) : FAX MODEM -TOSHIBA TEC ******** e-STUDIO191F ********************* -TOSHIBA Manual - ******* - 123- *******...
  • Page 173 PRINT COUNTER : 000016 NO.DATE & TIME ERROR CODE RRROR COUNT NO.DATE & TIME ERROR CODE RRROR COUNT -------------------------------------------------------------------------------------------- 01.MMM-dd-yyyy 15:38 J00 00-00000016 02.MMM-dd-yyyy 10:48 J02 00-00000016 -------------------------------------------------------------------------------------------- -TOSHIBA TEC ******** e-STUDIO191F ********************* -TOSHIBA Manual - ******* - 123- *******...
  • Page 174 : TSI 2B 20 20 20 38 37 2B 2B 2B 2B 39 38 36 36 35 34 37 38 38 30 DCS 00 C6 F8 44 COMMAND LOG. REMOTE : NSF LOCAL PPS-EOP ------------------------------------------------------------------ REMOTE : MCF LOCAL -TOSHIBA TEC ******** e-STUDIO191F ******************** -TOSHIBA Manual - ******* - 123- *******...
  • Page 175 DP-1910F 5.2.4.6. Toner Order Form The Toner Order Form can be printed out manually by the following procedure. Press the “ ”, “ ” keys to select “3: Print Report/List”. ↓ Press the “Set” key. ↓ Press the “ ”, “ ”...
  • Page 176 DP-1910F 5.2.5. Fax Service Mode 4 (Modem Test) 5.2.5.1. Binary Signal This Service Mode is used to check the binary signal output. Signals can be output to the line using the following procedure. Press the “ ”, “ ” keys to select “4: MODEM Test”. ↓...
  • Page 177 DP-1910F 5.2.5.2. Tonal Signal This Service Mode is used to check the tonal signal output. Signals can be output to the line using the following procedure. Press the “ ”, “ ” keys to select “4: MODEM Test”. ↓ Press the “Set” key. ↓...
  • Page 178 DP-1910F 5.2.5.3. DTMF Signal This Service Mode is used to check the DTMF (Dual Tone Multi Frequency) signal output. The DTMF signal can be generated using the following procedure. • DTMF Single Tone Press the “ ”, “ ” keys to select “4: MODEM Test”. ↓...
  • Page 179 DP-1910F 5.2.5.4. Binary Signal (V.34) This Service Mode is used to check the binary signal output. Signals can be output to the line using the following procedure. (V.34) Press the “ ”, “ ” keys to select “4: MODEM Test”. ↓...
  • Page 180 DP-1910F 5.2.6. Fax Service Mode 6 (RAM Initialization) Initializes RAM and restores the Function Parameters to their default values. Note: This operation should be performed when the unit is first installed. Press the “ ”, “ ” keys to select “6: RAM initialize”. ↓...
  • Page 181 DP-1910F 5.2.7. FAX Service Mode 8 (Check & Call) 5.2.7.1. Overview This feature enables the Authorized Servicing Dealers to manage and improve the machine maintenance to their customers by alerting them of equipment problems. It also can be used as a Supply Sales Tool by alerting the Dealer that the unit is running Low on Toner.
  • Page 182 DP-1910F Error Error Remarks Code Report Ex-xx Refer to the Mechanical Error Code (E Code) Table. (Sect. 4.7.3.) Out of Toner. Refer to the Jam Error Code (J Code) Table. (Sect. 4.7.2.) Refer to the User Error Code (U Code) Table. (Sect. 4.7.1.) Low Toner.

  • Page 183: Service Alert Report Format

    ERROR CODE ERROR COUNT ------------------------------------------------------------------------------------------- MMM-dd-yyyy 20:07 E04-01 00-00000013 | MMM-dd-yyyy 20:04 E04-01 00-00000013 | ------------------------------------------------------------------------------------------- -TOSHIBA TEC ******** e-STUDIO191F ******************** -TOSHIBA Manual - ******* - 123- ******* Explanation of Contents (1) Customer ID (2) Firmware Version (3) Counter Information (4) Print Error...

  • Page 184: Maintenance Alert Report Format

    ERROR CODE RRROR COUNT NO.DATE & TIME ERROR CODE RRROR COUNT -------------------------------------------------------------------------------------------- -------------------------------------------------------------------------------------------- -TOSHIBA TEC ******** e-STUDIO191F ********************* -TOSHIBA Manual - ******* - 123- ****** Explanation of Contents (1) Low Toner Message (Fixed) “MACHINE IS RUNNING OUT OF TONER” (2) Customer ID...
  • Page 185 ------------------------------------------------------------------------------------------- MMM-dd-yyyy 20:07 E04-01 00-00000013 | MMM-dd-yyyy 20:04 E04-01 00-00000013 | ------------------------------------------------------------------------------------------- -TOSHIBA TEC ******** e-STUDIO191F ******************* -TOSHIBA Manual - ******* - 123- ******* Explanation of Contents (1) Customer ID (2) Firmware Version (3) Counter Information (4) Call Counter Pre-Set Value...
  • Page 186 DP-1910F 5.2.8. Service Mode 9 (System Maintenance) 5.2.8.1. Overview This Service Mode is used to maintain the machine. Use the following procedure for System Maintenance. Service Mode 9 Step Operation or Unit Condition LCD Display MMM-dd-yyyy 15:00 Stand-by SET MODE (1-6) Press the “Function”...

  • Page 187: System Description

    DP-1910F 6 System Description 6.1. Transmit Mechanism The transmit mechanism consists of components which feed, scan and eject documents, as well as send signals. These components and their functions are as follows: Stamp Unit CIS (Contact Image Sensor) Motor 6.1.1. ADF Mechanism The ADF (Automatic Document Feeder) automatically feeds paper into the unit, and consists of ADF Roller and Separation Roller.

  • Page 188: Control Panel

    DP-1910F 6.2. Control Panel The Control Panel consists of the PNL PC Board and LCD Unit, which displays the various status messages, and a hard key-type panel, or a membrane-type panel depend on the destinations. 6.3. Printer / Receive Mechanism 6.3.1.
  • Page 189 DP-1910F 6.3.2. Print Process Exposure : LSU Charge : Charge Corona Fusing : Heat Roller Toner Supply Roller Toner Supply Roller Doctor Blade Development (Toner Area) Feed Roller (Paper Path) (Paper Path) Pick Up Roller OPC Drum Development / Cleaning : Conductive Roller Fusing : Pressure Roller Transfer : Bias Transfer Roller (BTR) 6.3.2.1.
  • Page 190 DP-1910F Cleaning: After transfer, residual toner remains on the drum surface, and for next printing, the residual toner reaches to the development area via charge and exposure. The charge level of the OPC corresponds to the white background is +900 VDC, and the bias voltage of the Conductive Roller is approx. +350 VDC. Therefore, the positively charged residual toner on the OPC Drum is attracted and collected to the Conductive Roller.
  • Page 191 DP-1910F Collimator Lens Cylindrical Lens Laser Diode Lens Timing Sensor Reflection Mirror Polygon Mirror Reflection Mirror Cover Glass OPC Drum 6.3.4.2. Laser Beam The laser beam is pulsed On and Off by the digital signal (nVIDEO) to form a latent image of two different voltage potentials on the drum, as shown below.
  • Page 192 DP-1910F 6.3.4.4. Polygon Scanner The Polygon Scanner consists of a 6-sided Mirror directly driven by a brushless DC Motor at a rate 20,078.74 rpm. The laser beam is reflected across the OPC Drum by the mirror faces and produces the scan.
  • Page 193 DP-1910F Heat Lamp Thermostat (Halogen Lamp) Thermistor Heat Roller Pressure Roller Paper Exit Sensor Spring The Thermostat is mounted 2.5 mm away from the Heat Roller. If the ambient temperature reaches 190 °C (374 °F), the Thermostat is opened, and power is removed from the Heat Lamp. The surface of the Thermostat is not as hot as that of the Heat Roller.

  • Page 194: Options And Supplies

    DP-1910F 7 Options and Supplies 7.1. Installing the G3 Communication Port Kit (GD-1310) 7.1.1. Contents Visually check the condition and contents of the box for completeness, or for any shipping damage before starting the installation. Remove all tapes, and the packing materials used to secure the units during shipment. After unpacking, dispose of the packing materials appropriately.
  • Page 195 DP-1910F (4) Cut off the Protective Tab covering the G3 Line Jack on the Rear Cover. (5) Attach the G3 Line Label onto the Rear Cover as illustrated. (6) Loosen 6 Screws. (7) Remove the SC Cover. (8) Install the G3 Assembly as illustrated. (9) Secure the G3 Assembly with 3 Screws (M3 x 6).
  • Page 196 DP-1910F (10) Install the Harness Clamp and insert the G3 Harness into it as illustrated. (11) Insert the G3 Harness into the Edge Saddle. (12) Connect the G3 Harness to CN510 on the SC PC Board. (13) Proceed with the installation of other options. If finished, reinstall all Harnesses and Covers.

  • Page 197: Installing The 2Nd Paper Feed Module (Kd-1030)

    DP-1910F 7.2. Installing the 2nd Paper Feed Module (KD-1030) 7.2.1. Contents Visually check the condition and contents of the box for completeness, or for any shipping damage before starting the installation. Remove all tapes, and the packing materials used to secure the units during shipment. After unpacking, dispose of the packing materials appropriately.
  • Page 198 DP-1910F (4) Remove 3 Screws. (5) Remove the Rear Cover. (6) Place the machine on top of the 2nd Paper Feed Module. (7) Install the Bracket R2 on the Left Rear Side as illustrated. (8) Secure the Bracket R2 with 2 Screws (M4 x 8). (9) Install the Bracket R1 on the Right Rear Side as illustrated.
  • Page 199 DP-1910F (11) Insert the Harness into the Clamp. (12) Connect the Harness to CN724 on the SPC PC Board. (13) Secure the Harness with 2 Flat Clamps. (14) Open the 1st and 2nd Paper Trays. (15) Install the Bracket F on the Left Front Side as illustrated.
  • Page 200 DP-1910F (17) Install the Bracket F on the Right Front Side as illustrated. (18) Secure the Bracket F with 2 Screws (M3 x 8). (19) Close the 1st Paper Tray. (20) Remove 1 Screw. (21) Store 1 Screw removed in step (20) into the 2nd Paper Tray as illustrated.

  • Page 201: Installing The Handset Kit (Gj-1170)

    DP-1910F 7.3. Installing the Handset Kit (GJ-1170) 7.3.1. Contents Visually check the condition and contents of the box for completeness, or for any shipping damage before starting the installation. Remove all tapes, and the packing materials used to secure the units during shipment. After unpacking, dispose of the packing materials appropriately.
  • Page 202 DP-1910F (2) Turn the Cradle Assembly upside down. (3) Route the Cradle Assembly Cord along the 2 Hooks as illustrated. (4) Hook the projections of the Cradle Assembly into the holes on the Rear Cover. (5) Connect the Handset Cord to the Handset as illustrated.

  • Page 203: Installing The Sd Memory Card (32 Mb Up To 2 Gb)

    DP-1910F 7.4. Installing the SD Memory Card (32 MB up to 2 GB) 7.4.1. Contents Qty. Description Remarks 32 MB - 2 GB SD Memory Card SDHC / SDXC is not supported. 7.4.2. Installation CAUTION! Unplug the AC Power Cord before beginning installation (1) Remove 1 Screw.

  • Page 204: Network Imfomation

    DP-1910F 8 Network Imfomation 8.1. Programming or Retrieving Parameters via Email 8.1.1. General Description Command + Password parameters abbr Internet Fax Email Internet Internet Parameter Auto Dialer Transaction Journal Edit Back up Command + Password parameters abbr Internet Fax Email Internet 8.1.2.
  • Page 205 DP-1910F Where : “set” is used to program the data “get” is used to retrieve the data “parameters” represents Internet Parameters “abbr” represents Auto Dialer “jnl” represents Journal “password” is the Remote Password programmed in your machine's User Parameters (i.e. 123456789).
  • Page 206 DP-1910F 8.1.4. To Retrieve Each Parameters To retrieve the existing parameters, send a plain text email to your machine's email address with the following command in the “Subject” line: #get parameters(password)# : To retrieve the Internet Parameters #get abbr(password)# : To retrieve the Auto Dialer #get jnl(password)# : To retrieve the Journal (Transaction Journal) : where the “password”...
  • Page 207 DP-1910F 1. Create a New Email Message, fill out the "To" and "From" Address line and the Subject line information for section (1) below: : Your machine's email address. From : This field is normally not visible when creating new email message(s). It is your default email address (email application), for retrieving each Parameters and for error message notification.

  • Page 208: To Edit The Retrieved Or Backup Internet Parameters File

    @end @mib com_name1;commu1 com_name2;commu2 device; Toshiba e-STUDIO191F location;devloca @end (1) To : Your machine's email address. From : This field is normally not visible when creating new email message(s). It is your default email address (email application), for retrieving the Internet Parameters and for error message notification.
  • Page 209 DP-1910F The data string for each Sender Selection should be defined within a single line. The syntax is : <Sender Selection Number> ; <User Name> ; <Email Address> (a) 01 to 24 : Indicates the Sender Selection Numbers (b) User Name (25 characters maximum) (c) Email Address (60 characters maximum) (3) @select-domain to @end : Defines the Selectable Domains to be set in section (3) between @select-domain to @end block.

  • Page 210: To Edit The Retrieved Or Backup Auto Dialer Data File

    8.3. To Edit the Retrieved or Backup Auto Dialer Data File Your Machine’s Address Book (Auto Dialer) Email Sample IFAX From: "Your Machine" <ifax2@toshiba.com> Subject: Your Machine's SYSTEM PARAMETER List user1@toshiba.com [Delete this header before sending the email.] #--------------------------------------------- # Your Machine's ONE-TOUCH/ABBR. List...
  • Page 211 DP-1910F (d) Routing-subaddress : sub-address to be used for routing (20-digit maximum) (e) outing-id-number : TSI to be used for routing (20-digit maximum) (f) The End Receiving Station’s telephone number is entered after the hash sign (#). (3) @program to @end : Defines the Program Keys stored as a Group Key or POP Access Key to be set in section (3) between @program to @end block.
  • Page 212 DP-1910F #set abbr(password)# : Where the password is the Remote Password programmed in your machine's User Parameters. Retrieve and backup the existing data onto your PC first by following the procedures for Retrieving and Editing. IFAX (1) To : Your machine's email address. From : This field is normally not visible when creating new email message(s).

  • Page 213: Error Message

    DP-1910F 8.4. Error Message 8.4.1. Error Message Sent to the Sender Error messages that are emailed from your machine to the original sender during remote programming of the Auto Dialer via email. Error Message Possible Cause / Action 1 554 Data Transfer Error (broken Header) The header or sub header decoding is being processed while the message finished, try again.
  • Page 214 DP-1910F Error Message Possible Cause / Action 11 Error : <Programmed ABBR overwrite Cannot overwrite existing programmed data, use the prohibited. Use open ABBR only.> “Delete” command to erase the existing data first. 12 Permission denied : <Password is Correct the password and try again. incorrect.>...

  • Page 215: Installation

    DP-1910F 9 Installation Refer to the Operating Instructions (For Basic Operations). Fax Parameter Table (AU) for reference Setting Parameter Setting Comments Number 001 CONTRAST Lightest Setting the home position for the CONTRAST. (HOME) Lighter Normal Darker Darkest 002 RESOLUTION Standard Setting the home position for the RESOLUTION.
  • Page 216 DP-1910F Setting Parameter Setting Comments Number 012 COMM. Selecting the home position of printout mode for COMM. JOURNAL Journal Off / Always / Inc. only. Always Inc. Only Off: Does not print Always: Always prints Inc. Only: Prints only when communication has failed. 013 AUTO JRNL Invalid Selecting whether the machine prints the journal...
  • Page 217 DP-1910F Setting Parameter Setting Comments Number 035 DAYLIGHT TIME 1 Selects whether to enable the daylight time feature. Mar 2nd Apr 1st 036 RING Invalid All ring patterns. PATTERN(DRD) Valid Select a ring pattern for automatic answering. 1 : A Standard ring pattern. 2 : B Double ring pattern.
  • Page 218 DP-1910F Setting Parameter Setting Comments Number 082 QUICK MEMORY Invalid Selecting whether the machine performs Quick Memory XMT. Valid Invalid: Stores all documents into memory first before dialing the telephone number. Valid: Starts dialing the telephone number immediately after storing the first page. This feature is not available when the Fax Parameter No.133 (JOB BUILD) is set to “2:On”.
  • Page 219 DP-1910F Setting Parameter Setting Comments Number 121 AUTO RESET Selecting the control panel reset time. TIME 30 sec. 1 min. 2 min. 3 min. 4 min. 122 DIAL PREFIX (----) Setting the Dial Prefix number (Max. 4 digits). When the machine detects 10 digits telephone number (excluding any characters;...
  • Page 220 150 IFAX RET Invalid Selecting whether to send a return receipt when receiving RECEIPT from another TOSHIBA Internet Fax. Valid 151 EMAIL HEADER Selecting the header information to print when an Email is received. (Normally used for Troubleshooting. It shows...
  • Page 221 DP-1910F Setting Parameter Setting Comments Number 153 TSI ROUTING Invalid Selecting whether to route a received fax to an Email Address preprogrammed in Phone Book using the Valid originating fax’s Numeric ID (TSI frame information). 154 ROUTE HEADER Originator Selecting the type of Email header to be included in the “From”...
  • Page 222 DP-1910F Setting Parameter Setting Comments Number 169 DHCP CLIENT Invalid Select whether the machine would automatically acquire the Network Parameters from the DHCP Server. (Such Valid as IP Address, Subnet Mask, Default Gateway IP Address, etc.) Note: If you change the setting of this parameter, the machine will reboot automatically.
  • Page 223 DP-1910F Setting Parameter Setting Comments Number 187 IPv6 AUTO Invalid Selecting whether to automatically configure the IPv6- CONFIG address setting. Valid...

  • Page 224: Schematic Diagram

    DP-1910F 10 Schematic Diagram 10.1. General Circuit Diagram Power Inlet Code Main Motor Polygon Motor Pick Up Regist Registration/ Paper Exit Toner Empty Solenoid Solenoid No Paper Paper Detect Sensor Sensor Motor Sensor Sensor Door Door Cartridge Interlock SW Interlock SW CN805 CN803 CN803...
  • Page 225 DP-1910F memo...

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