International Customers (Outside U.s.a. And Canada); International Distributors - Multitech MT56DSU-S User Manual

Multi-tech systems syncronous 56k bps data service unit user guide mt56dsu-s

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Chapter 5 - Service & Warranty

5.1.3 International Customers (outside U.S.A. and Canada)

Your original point of purchase reseller may offer the quickest and most economical repair option for your

Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest

distributor or other repair service for your Multi-Tech product: www.multitech.com.

In the event that factory service is required, products may be shipped, freight prepaid, to our Mounds View,

Minnesota, factory. Recommended international shipment methods are via Federal Express, UPS or DHL

courier services, or by airmail parcel post; shipments made by any other method will be refused. A Returned

Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and Canada. Please

Please include inside the shipping box a description of the problem, a return shipping address (must have

street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check drawn on

a U.S. bank or your company's purchase order for repair charges. Repaired units will be shipped freight

collect, unless other arrangements are made in advance.

Please direct questions regarding technical matters, product configuration, verification that the product is

defective, etc., to our Technical Support department nearest you, as listed at http://www.multitech.com/

COMPANY/offices/DEFAULT.ASP., or e-mail tsupport@multitech.com. When calling the U.S., please direct

questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department

at +763 717-5631 in the U.S.A., or e-mail mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse,

or user-caused damages are billed on a time-plus-materials basis.

Procedures for international distributors of Multi-Tech products are on the Distributor Web site at http://

www.multitech.com/PARTNERS/login/.

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