Multitech MultiModem MT5634ZBA-V-V92 User Manual
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Multitech MultiModem MT5634ZBA-V-V92 User Manual

Modem with voice, v.92 data, and super g3 fax
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  • Page 2 56K bps connections. World Headquarters Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 U.S.A Telephone (763) 785-3500 or (800) 328-9717 Fax (763) 785-9874 Technical Support (800) 972-2439 Internet http://www.multitech.com...

  • Page 3: Table Of Contents

    MultiModemZBA-V-V92 User Guide Contents Table of Contents Chapter 1 - Introduction ....................2 Product Description ................... 2 We Supply ......................3 You Supply ......................3 Chapter 2 - Installation ....................5 Safety Warnings ....................5 Step 1: Mount the Feet ..................5 Step 2: Change the Internal Jumpers ...............
  • Page 4 MultiModemZBA-V-V92 User Guide Contents Chapter 4- AT Commands, S-Registers, and Result Codes ........20 AT Commands ....................21 S-Registers......................40 Result Codes..................... 43 Chapter 5 - Remote Configuration ................47 Basic Procedure ....................47 Setup........................47 Chapter 6 - Callback Security ..................57 Setup........................
  • Page 5 MultiModemZBA-V-V92 User Guide Contents Appendix A - Regulatory Compliance ............... 81 FCC Part 68 Telecom ..................81 FCC Part 15 ....................... 82 Fax Branding Statement .................. 82 Canadian Limitations Notice ................83 Industry Canada ....................83 International Modem Restrictions ..............83 EMC, Safety, and R&TTE Directive Compliance ..........

  • Page 6: Chapter 1 - Introduction

    Chapter 1 Introduction...

  • Page 7: Product Description

    Congratulations on your purchase of the MultiModemZBA-V-V92 modem. You have acquired one of the finest intelligent voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multitech Systems, Inc. This user guide will help you to install, configure, test and use your modem.

  • Page 8: We Supply

    The localization kit order number for your country can be found on the Multi-Tech Web site at http:// www.multitech.com/GlobalModem/order/localkits.asp If any item is missing, please contact Multi-Tech Systems or your dealer/distributor (see Appendix F for information on contacting Multi-Tech via telephone, fax, or the Internet).

  • Page 9: Chapter 2 - Installation

    Chapter 2 Installation...

  • Page 10: Safety Warnings

    MultiModemZBA-V-V92 User Guide 2 Installation Chapter 2 - Installation This chapter shows you step-by-step how to set up your Multi-Tech data/fax/voice modem and make your first calls. Safety Warnings • Use this product only with UL- and CUL-listed computers (U.S.A. and Canada) •...

  • Page 11: Step 2: Change The Internal Jumpers

    MultiModemZBA-V-V92 User Guide 2 Installation Step 2: Change the Internal Jumpers This step is required only if: You intend to use the modem on a leased line. You intend to add a monophonic external speaker to your modem with the voice option. No changes are needed for stereo.

  • Page 12: Location Of The Jumpers

    MultiModemZBA-V-V92 User Guide 2 Installation Location of the Jumpers J10 Dial-Up/Leased Line J11 Originate/Answer Leased line Dial-up (default) Answer (default) Originate J8 Speaker Mode Closed: stereo (default) Open: mono Figure 2-2. Internal jumpers Changing the Dial-Up/Leased-Line Jumpers As shipped from the factory, your modem is configured for normal dial-up operation. That is, the modem must dial a phone number to connect to another modem.

  • Page 13: Step 3: Connect The Modem To Your System

    MultiModemZBA-V-V92 User Guide 2 Installation Step 3: Connect the Modem to Your System Turn off your computer. Place the modem in a convenient location, and then connect it to your computer’s serial port, the telephone line or leased line, AC power, and, optionally, your telephone. RS232 PHONE LINE...
  • Page 14 MultiModemZBA-V-V92 User Guide 2 Installation Connect the Modem to a Phone (Optional) If you want to connect a phone to same line as the modem, plug it into the modem’s PHONE jack. Important: The PHONE jack is not interchangeable with the LINE jack. Do not plug the telephone into the LINE jack or the line cable into the PHONE jack.

  • Page 15: Step 4: Install The Modem Driver

    MultiModemZBA-V-V92 User Guide 2 Installation Power-On Test Test the modem by turning it on. When you turn it on, the modem performs a diagnostic self-test, after which the 56 indicator should light. If this does not happen, check that the power switch is on, the power supply is solidly connected, and the AC outlet is live.

  • Page 16: Step 5: Configure The Modem For Your Country

    3. To verify the change, type ATI9 and press E . The country code displays in decimal format. NTER Country AT Command (hexadecimal) Result code (decimal) Euro/NAM AT%T19,0,34 (default) A complete list of country codes can be found on the Multi-Tech Web site at http://www.multitech.com/GlobalModem/config.

  • Page 17: Step 6: Install And Configure Your Software

    MultiModemZBA-V-V92 User Guide 2 Installation Step 6: Install and Configure Your Software You may use either the communication program included with your modem or a third-party program. Communication programs designed for Windows 95 and above normally do not need to be manually configured, since they obtain configuration information from Windows.

  • Page 18: Chapter 3 - Operation

    Chapter 3 Operation...

  • Page 19: Front Panel

    MultiModemZBA-V-V92 User Guide 3 Operation Chapter 3 - Operation Your Multi-Tech modem operates under the control of a communication program, such as the PhoneTools program included with the modem. It also can operate under other general-purpose data communication programs, such as Windows HyperTerminal. For information on how to use the modem with the communication program of your choice, please refer to the program’s documentation.

  • Page 20: Configuring The Modem

    MultiModemZBA-V-V92 User Guide 3 Operation Off-Hook. The OH indicator lights when the modem is off-hook, which occurs when the modem is dialing, online, or answering a call. The LED flashes when the modem pulse-dials. Terminal Ready. The TR indicator lights when a communications program is using the modem. It means the modem is ready for an outgoing or incoming call.

  • Page 21: Leased Line Operation

    MultiModemZBA-V-V92 User Guide 3 Operation Leased Line Operation The MultiModemZBA-V-V92 modem can be used on a two-wire leased line. A leased line is a private, permanent, telephone connection between two points. Unlike normal dialup connections, a leased line is always active. The modems automatically connect when they are attached to the line and are turned on.

  • Page 22: V.92 Operation

    Windows 95, 98, and Me. However, Windows NT, 2000, and XP support is expected soon, and may be available by the time you receive your modem. Firmware updates for the MT5634ZBA-V-V92 can be downloaded from http://www.multitech.com/ SUPPORT/MultiModemZBA/firmware.asp. Please see the Appendix for update instructions. MTMoh updates can be downloaded from http://www.multitech.com/SUPPORT/software/.

  • Page 23: Dial-Up Networking

    MultiModemZBA-V-V92 User Guide 3 Operation Dial-Up Networking Before you can connect to the Internet, you must set up a remote-node client program on your computer. The Windows version is called Dial-Up Networking. Dial-Up Networking establishes your connection to the ISP’s server, which is the shared computer that manages calls from clients (your computer) to the Internet.
  • Page 24 Chapter 4 AT Commands S-Registers Result Codes...

  • Page 25: Chapter 4- At Commands, S-Registers, And Result Codes

    MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Chapter 4- AT Commands, S-Registers, and Result Codes AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the AT tention of the modem. AT commands can be issued only when the modem is in command mode or online command mode.

  • Page 26: At Commands

    MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes AT Commands Command: Attention Code Values: Description: The attention code precedes all command lines except A/ and the escape sequence. Command: NTER Values: Description: Press the E or R key to execute most commands. NTER ETURN Command:...
  • Page 27 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes part of command. If silence is not detected, the modem returns a NO ANSWER code. ^ Disable data calling tone transmission. $ Detect AT&T call card “bong” tone. The character should follow the phone number and precede the user’s call card number: ATDT1028806127853500$123456789.
  • Page 28 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Command: Monitor Speaker Mode Values: n = 0, 1, 2, or 3 Default: Description: Speaker always off. Speaker on until carrier signal detected. Speaker always on when modem is off-hook. Speaker on until carrier is detected, except while dialing.
  • Page 29 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Command: Tone Dialing Values: P, T Default: Description: Configures the modem for DTMF (touch-tone) dialing. Dialed digits are tone dialed until a P command or dial modifier is re- ceived. Command: Result Code Format Values:...
  • Page 30 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Command: &D n Data Terminal Ready (DTR) Control Values: n = 0, 1, 2, or 3 Default: Description: &D0 Modem ignores the true status of the DTR signal and responds as if it is always on.
  • Page 31 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Command: &S n Data Set Ready (DSR) Control Values: n = 0 or 1 Default: Description: &S0 DSR is always high (on). &S1 DSR goes high only during a connection. Command: &T n V.54 Test Commands Values:...
  • Page 32 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Command: \B n Transmit Break Values: n = 0–9 in 100 ms units Default: Description: In non-error-correction mode only, sends a break signal of the specified length to a remote modem. Works in conjunction with the \K command.
  • Page 33 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Command: \N n Error Correction Mode Selection Values: n = 0–5, or 7 Default: Description: Non-error correction mode with data buffering (buffer mode; same as &Q6). Direct mode. MNP reliable mode. If the modem cannot make an MNP connection, it disconnects.
  • Page 34 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Command: -C n Data Calling Tone Values: n = 0 or 1 Defaults: Description: Disables V.25 data calling tone to deny remote data/fax/voice discrimination. Enables V.25 data calling tone to allow remote data/fax/voice discrimination.
  • Page 35 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Command: %H n Direct Connect Enable Values: n = 0, 1 Default: Description: %H0 Sets callback security to normal operation. %H1 All callback security calls will be direct connect regardless of whether the password or phone number has the - character.
  • Page 36 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Command: +DCS= x,y Select V.44 Data Compression x = 0 or 1 (V.42 bis ) Values: y = 0, 1, or 2 (V.44) Default: 1, 2 Description: Selects V.42bis/V.44 data compression. +DCS=0,0 V.42bis and V.44 data compression are both disabled.
  • Page 37 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes +DS44? Reports current options in the following format: direction , 0, 0, max_codewords_tx , max_codewords_rx , max_string_tx , max_string_rx , max_history_tx , max_history_rx. Example: +DS44: 3, 0, 0, 1024, 1024, 255, 255, 5120, 4096. Subparameters direction Specifies the DTE direction of the data compression.
  • Page 38 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Command: +MS= Modulation Selection Values: See description. Defaults: See description. Description: This extended-format command selects modulation, enables or disables automode, and specifies the highest downstream and upstream connection rates using one to four subparameters. The command syntax is +MS=[ mod ][,[ automode ][,[0][,[ max_rate ][,[0][,[ max_rx_rate ]]]]]]<CR>...
  • Page 39 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes automode An optional numeric value that enables or disables automatic modulation negotiation using V.8 bis/V.8 or V.32 bis Annex A. Automode is disabled if values are specified for the max_rate and max_rx_rate parameters.
  • Page 40 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Command: +PIG= n PCM Upstream Ignore Values: n = 0 or 1 Default: Description: Controls the use of PCM upstream during V.92 operation. PCM upstream allows faster upload speeds to a V.92 server. +PIG=0 Disables PCM upstream +PIG=1...
  • Page 41 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes +PMHR=11 Grant MOH request with 12 minute timeout +PMHR=12 Grant MOH request with 16 minute timeout +PMHR=13 Grant MOH request with indefinite timeout +PMHR=? Displays the allowed values +PMHR? Displays the currrent value Command: +PMHT= n Modem on Hold Timer Values: n = 0–13...
  • Page 42 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Command: +VCID= n Caller ID Selection Values: n = 0, 1, or 2 Default: Description: Enables Caller ID detection and configures the reporting and presentation of the Caller ID data that is detected after the first ring.
  • Page 43 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Command: #CBF? Callback Failed Attempts Display Values: Default: Description: Requests the number of failed callback passwords since reset or power-up. This number can be stored to nonvolatile memory using the &W command. Command: #CBFR Callback Failed Attempts Reset Values: Default:...
  • Page 44 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Command: #P n Set 11-bit Parity Values: n = 0 or 1 Default: Description: No parity. Odd parity. Even parity. Command: #S x Enter Setup Password Values: x = password (1–8 characters, case sensitive) Default: MTSMODEM Description:...

  • Page 45: S-Registers

    MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers . Use the S command to read or to alter the contents of S-registers (see previous section). Register Unit Range Default...
  • Page 46 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Register Unit Range Default Description decimal 0–7 Specifies the action to take in the event of a negotiation failure when error control is selected. (See S48.) decimal 0–19 Sets the maximum V.34 “upstream” speed at which the modem attempts to connect.
  • Page 47 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Register Unit Range Default Description 46666 bps 48000 bps 49333 bps 50666 bps 52000 bps 53333 bps 54666 bps 56000 bps decimal 0–1 Enables/disables the 56K auto rate. When 56K auto is disabled, fallback to V.34 is also disabled.

  • Page 48: Result Codes

    MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Result Codes In command mode your modem can send responses called result codes to your computer. Result codes are used by communications programs and can also appear on your monitor. Terse Verbose Description...
  • Page 49 MultiModemZBA-V-V92 User Guide 4 AT Commands, S-Registers, & Result Codes Terse Verbose Description BLACKLIST FULL Blacklist is full CONNECT 28000 * Connected at 28000 bps, 56K rate CONNECT 29333 * Connected at 29333 bps, 56K rate CONNECT 30666 * Connected at 30666 bps, 56K rate CONNECT 33333 * Connected at 33333 bps, 56K rate CONNECT 34666 *...

  • Page 50: Chapter 5 - Remote Configuration

    Chapter 5 Remote Configuration...

  • Page 51: Basic Procedure

    MultiModemZBA-V-V92 User Guide 5 Remote Configuration Chapter 5 - Remote Configuration Remote configuration is a network management tool that allows you to configure MT5634ZBA modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site.

  • Page 52: To Change The Remote Escape Character

    MultiModemZBA-V-V92 User Guide 5 Remote Configuration To Change the Remote Escape Character To further improve security, you can change a remote modem’s remote configuration escape charac- ter either locally or remotely. The remote configuration escape character is stored in register S9 . The factory default is 37, which is the ASCII code for the percent character (%).

  • Page 53: Chapter 6 - Callback Security

    Chapter 6 Callback Security...

  • Page 54: Setup

    MultiModemZBA-V-V92 User Guide 6 Callback Security Chapter 6 - Callback Security This chapter describes how to use callback security with your modem. Callback security protects your network from unauthorized access and helps control long-distance costs. When callback security is enabled, all callers are requested to enter a password. If a valid password is received, the modem hangs up and returns the call by dialing a phone number that is stored with the password.
  • Page 55 MultiModemZBA-V-V92 User Guide 6 Callback Security To Turn Callback Security On and Off Callback security must be turned on to enter many callback security commands. Open a data communications program such as HyperTerminal or PhoneTools. In the terminal window, type AT#S xxxxxxxx , where xxxxxxxx is your password, and press .

  • Page 56: To Assign Callback Passwords And Phone Numbers

    MultiModemZBA-V-V92 User Guide 6 Callback Security To Assign Callback Passwords and Phone Numbers 1. Open a data communications program such as HyperTerminal or PhoneTools. 2. In the terminal window, type AT#S xxxxxxxx , where xxxxxxxx is your password, and press .

  • Page 57: Calling Procedures

    MultiModemZBA-V-V92 User Guide 6 Callback Security Calling Procedures Use the following procedures to call a modem that has callback security enabled. Note: Autoanswer must be enabled on the calling modem (S0=1). Password-Only Callback Use this procedure when calling from a fixed location. 1.
  • Page 58 MultiModemZBA-V-V92 User Guide 6 Callback Security After the modems reconnect, the following message reappears: Type the same password that you used to initiate the call. You have three attempts to enter the password or be disconnected. If the password is valid, the following message appears and the modems establish a working connection: Extension-Entry Callback Use this procedure when calling from an extension at the callback number.

  • Page 59: Callback Security Commands

    MultiModemZBA-V-V92 User Guide 6 Callback Security Direct Connection Use this procedure when you want to connect without first being called back. The password that you use must be set up for an optional direct connection. Using a data communications program such as HyperTerminal or PhoneTools, dial the number of the callback modem.
  • Page 60 MultiModemZBA-V-V92 User Guide 6 Callback Security Command: #CBFR Callback Failed Attempts Reset Values: Default: Description: Resets the number of failed callback passwords to 0. This does not reset the number stored in nonvolatile memory. This command can be used only after the setup password has been entered and callback security enabled.
  • Page 61 MultiModemZBA-V-V92 User Guide 6 Callback Security Command: #CBS n Callback Enable/Disable Values: n = 0, 1, 2, or 3 Default: Description: Enables or disables callback security options. When callback security is enabled, phone number memory locations 0–4, used for quick dialing and DTR dialing, become unavailable and are replaced by callback security memory locations 0–29.
  • Page 62 MultiModemZBA-V-V92 User Guide 6 Callback Security Command: &Z y=[+][-]x[,???] Store Dialing Command Values: y = 0–29 (callback security enabled) x = Dialing command string Default: None Description: Stores dialing command x in memory location y . The command string must begin with AT, and can have up to 35 characters. The telephone number in the command must be preceded by D, DT, or DP.

  • Page 63: Callback Assignments Form

    MultiModemZBA-V-V92 User Guide 6 Callback Security Callback Assignments Form...
  • Page 64 Chapter 7 Modem on Hold Operation...

  • Page 65: Chapter 7 - Modem On Hold Operation

    Note: MTMoh, the Modem on Hold program included with your modem, currently supports only Win- dows 95, Windows 98, and Windows Me. Future versions are expected to support Windows NT, Win- dows 2000, and Windows XP. Please check http://www.multitech.com/SUPPORT/software/ for updates.
  • Page 66 MultiModemZBA-V-V92 User Guide 7 Modem on Hold Operation V.92 Modem on Hold Settings Select this option to open the V.92 Modem on Hold Settings dialog box. (You can also open this dialog box by double-clicking the MTMoh icon.) Use the V.92 Modem on Hold Settings dialog box to configure Modem on Hold operations.
  • Page 67 MultiModemZBA-V-V92 User Guide 7 Modem on Hold Operation Check Modem Status The Call Status dialog box opens automatically when you receive a call. If you close it, you can re- open it by selecting this command. The Call Status dialog box displays information about the current call, including Caller ID information, if it is available.

  • Page 68: Using Modem On Hold

    MultiModemZBA-V-V92 User Guide 7 Modem on Hold Operation Using Modem on Hold To use Modem on Hold: You must have Call Waiting service from your telephone company. Your computer must be running Windows 95, 98, or Me. Your modem must be set to V.92 mode. The MTMoh program must be running.
  • Page 69 MultiModemZBA-V-V92 User Guide 7 Modem on Hold Operation Resuming a Data Call You can complete a voice call at any time and resume your online connection by hanging up the tele- phone and clicking the Resume Data Call button. If Warn before timeout is selected in the V.92 Modem on Hold Settings dialog box, a warning that the hold time is about to expire appears at the specified time.
  • Page 70 Chapter 8 Solving Problems...

  • Page 71: Chapter 8 - Solving Problems

    MultiModemZBA-V-V92 User Guide 8 Solving Problems Chapter 8 - Solving Problems Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective.

  • Page 72: The Modem Does Not Respond To Commands

    MultiModemZBA-V-V92 User Guide 8 Solving Problems The Modem Does Not Respond to Commands Make sure the modem is plugged in and turned on. (See “None of the Indicators Light.”) Make sure you are issuing the modem commands from data communication software, either manually in terminal mode or automatically by configuring the software.

  • Page 73: The Modem Cannot Connect When Dialing

    MultiModemZBA-V-V92 User Guide 8 Solving Problems The serial port might be defective. If you have another serial port, install the modem on it, change the COM port setting in your software, and try again. The modem might have a problem beyond the scope of this user guide. If you have another Multi-Tech modem, try swapping modems.

  • Page 74: The Modem Disconnects While Online

    MultiModemZBA-V-V92 User Guide 8 Solving Problems If the modem reports NO ANSWER , the other system has failed to go off-hook, or you might have dialed a wrong number. Check the number. If the modem reports NO CARRIER , the phone was answered at the other end, but no connec- tion was made.

  • Page 75: The Modem Cannot Connect When Answering

    MultiModemZBA-V-V92 User Guide 8 Solving Problems The Modem Cannot Connect When Answering The default DTR Control command (&D2) inhibits autoanswer. To enable autoanswer, change DTR Control to &D0, and make sure &Q0, &Q5, or &Q6 is also set. For more information, see the &D command in Chapter 4.

  • Page 76: There Are Garbage Characters On The Monitor

    MultiModemZBA-V-V92 User Guide 8 Solving Problems There Are Garbage Characters on the Monitor Your computer and the remote computer might be set to different word lengths, stop bits, or parities. If you have connected at 8-N-1, try changing to 7-E-1, or vice-versa, using your communication software.
  • Page 77 Appendixes Appendix A - Regulatory Compliance Appendix B - Technical Specifications Appendix C - Upgrading the Modem Appendix D - Installing a Modem Under Linux Appendix E - Connecting to a Cisco Router Appendix F - Warranty, Service, & Technical Support...

  • Page 78: Appendix A - Regulatory Compliance

    MultiModemZBA-V-V92 User Guide A Regulatory Compliance Appendix A - Regulatory Compliance FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number.

  • Page 79: Fax Branding Statement

    MultiModemZBA-V-V92 User Guide A Regulatory Compliance FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 80: Canadian Limitations Notice

    MultiModemZBA-V-V92 User Guide A Regulatory Compliance Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5.

  • Page 81: Emc, Safety, And R&Tte Directive Compliance

    MultiModemZBA-V-V92 User Guide A Regulatory Compliance EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: • Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility;...

  • Page 82: South African Notice

    MultiModemZBA-V-V92 User Guide A Regulatory Compliance 5. Warning Notice: No ‘111’ or other calls can be made from this device during a mains power failure. 6. This equipment may not provide for the effective hand-over of a call to another device connected to the same line.

  • Page 83: Appendix B - Technical Specifications

    MultiModemZBA-V-V92 User Guide B Technical Specifications Appendix B - Technical Specifications The MultiModemZBAV-V92 modem meets the following specifications: Trade Name MultiModemZBA™ Model Number MT5634ZBA Build Number MT5634ZBA-V-V92 Server-to-Client 56K speeds when accessing a V.90 or V.92 server (actual Data Rates speed depends on server capabilities and line conditions)* Client-to-Server Up to 48Kbps when accessing a V.92 server (actual speed...
  • Page 84 MultiModemZBA-V-V92 User Guide B Technical Specifications conversion; U.S. Caller ID reporting; quick-connect startup; Modem on Hold (only when connected to a V.92 server). Command Buffer 40 characters Lightning Protection FCC Part 68 A/B surge Transmit Level -11 dBm (North America)—varies by country setting Frequency Stability ±0.01% Receiver Sensitivity...

  • Page 85: Appendix C - Upgrading The Modem's Firmware

    MultiModemZBA-V-V92 User Guide C Upgrading the Modem’s Firmware Appendix C - Upgrading the Modem’ s Firmware Introduction Your modem is controlled by semi-permanent software, called firmware , which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added.
  • Page 86 Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. 1. Using your favorite Web browser, go to http://www.multitech.com/SUPPORT/MultiModemZBA/ firmware.asp. 2. Scroll down to your modem model number.
  • Page 87 MultiModemZBA-V-V92 User Guide C Upgrading the Modem’s Firmware Step 6: Upgrade the Modem’s Firmware Before you begin the following procedure, read the README.TXT file extracted from the upgrade ar- chive file. Note the file name for the new firmware (example: ARQG125A.HEX). WARNING: Never install an older version of firmware over a newer version.

  • Page 88: Appendix D - Installing A Modem Under Linux

    MultiModemZBA-V-V92 User Guide D Installing a Modem Under Linux Appendix D - Installing a Modem Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most standard external modems and most internal ISA bus modems.

  • Page 89: Answering Calls

    MultiModemZBA-V-V92 User Guide D Installing a Modem Under Linux Using the Modem to Call the Internet Linux allows different graphic user interfaces (GUI). In the following steps, we’ll use the Gnome Desktop GUI and assume that the Internet Service Provider (ISP) you are calling assigns you the Domain Name Service (DNS) and Internet Protocol (IP) addresses.

  • Page 90: Appendix E - Connecting To A Cisco Router

    MultiModemZBA-V-V92 User Guide E Connecting to a Cisco Router Appendix E - Connecting to a Cisco Router This appendix provides information on how to connect an MT5634ZBA-V-V92 modem to a Cisco® router. Connecting to a Cisco Router Console Port The console port on the Cisco IOS® router is an asynchronous serial port configured as data communications equipment (DCE).
  • Page 91 MultiModemZBA-V-V92 User Guide E Connecting to a Cisco Router To Set the Parity of the Callback Security Messages The parity of the modem’s password prompt and messages must match the parity of the computer to which the modem is connected. 1.

  • Page 92: Console Port Connections

    MultiModemZBA-V-V92 User Guide E Connecting to a Cisco Router Note that command echo and result codes have been turned off. If it becomes necessary to send additional AT commands to the modem after it has been so configured, there will be little feedback from the modem that it has received and acted upon the command.
  • Page 93 MultiModemZBA-V-V92 User Guide E Connecting to a Cisco Router 4. When you have finished configuring the remote modem, save the new configuration by typing AT&W0<CR>, then type ATO<CR> to exit remote configuration. You can then break the connec- tion in the normal way. Note: This step is important to ensure that the connection is broken cleanly.

  • Page 94: Appendix F - Warranty, Service, And Technical Support

    Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase order for repair charges. For out of warranty repair charges, go to www.multitech.com/documents/warranties...

  • Page 95: Repair Procedures For International Distributors

    Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email tsupport@multitech.com. When calling the U.S., please direct your questions regarding repair expe- diting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.

  • Page 96: Online Warranty Registration

    For out of warranty repair charges, go to http://www.multitech.com/documents/warranties. Extended two-year overnight replacement agreements are available for selected products. Please call MTS at 888 288-5470, extension 5308, or visit our web site at http://www.multitech.com/PRO- GRAMS/orc/ for details on rates and coverages.

  • Page 97: Replacement Parts

    Please direct questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you, as listed at http:// www.multitech.com/COMPANY/offices/DEFAULT.ASP ., or e-mail tsupport@multitech.com . When calling the U.S., please direct questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +763 717-5631 in the U.S.A., or e-mail...

  • Page 98: Index

    Index...
  • Page 99 MultiModemZBA-V-V92 User Guide Index &Q 25, 78 autoanswer 20, 40, 78 Index &S 26 autobaud 12 &T 26 &V 26, 64 &W 12, 26, 47, 48 &Z= 26, 65 backspace character, setting 40 +++AT 39 baud rate 12 +DCS= 31 Bell 212A mode 21 11-bit mode 30 +DR= 31...
  • Page 100 MultiModemZBA-V-V92 User Guide Index Command Speed Response internal jumpers 6, 8 command 30 Internet addresses 100 Echo Command Mode Characters command string 20 command 22 communication programs Echo Online Data Characters 12, 20, 75 command 22 Communication Standard command jumpers 6, 8 Enable Synchronous Buffered Mode command 32 compression, data 31, 78...
  • Page 101 MultiModemZBA-V-V92 User Guide Index programs, communication 12 S035 40 Protocol Result Code command 28 S036 41 uninstalling a modem from Windows protocols 78 S037 41 Pulse Dialing command 23 S038 41 upgrading the modem 88–90 S042 42 upstream mode 35 S048 42 S089 42 Quick Connect 17, 36...

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