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Multitech MultiModem USB MT5634ZBA-USB User Manual

Data/fax modem
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Summary of Contents for Multitech MultiModem USB MT5634ZBA-USB

  • Page 1 Model MT5634ZBA-USB Data/Fax Modem User Guide...
  • Page 2 User Guide Model MT5634ZBA-USB PN 88310001 Revision B Copyright ©1998, by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

  • Page 3: Table Of Contents

    Contents Chapter 1 - Introduction and Description Introduction ..............................6 Product Description ............................ 6 Universal Serial Bus (USB) ........................6 What Can You Do with Your Modem? ......................7 Features ..............................7 Data ..............................7 Fax ............................... 8 Required Equipment ..........................8 Computer .............................
  • Page 4 Chapter 5 - Troubleshooting Introduction .............................. 42 None of the Indicators Light ....................... 42 The Modem Does Not Respond to Commands ................. 42 The Modem Dials But Cannot Connect ..................... 43 The Modem Disconnects While Online ....................44 The Modem Cannot Connect When Answering ................. 44 The Modem Doesn’t Work with Caller ID ...................

  • Page 5: Chapter 1 - Introduction And Description

    Chapter 1 - Introduction and Description...

  • Page 6: Introduction

    The MT5634ZBA-USB is FCC-registered for connection without notification to the telephone company. The MT5634ZBA-USB is a full-duplex intelligent modem with V.42 error correction, V.42bis data compression, and V.17 (14,400 bps), Class 1 and 2, Group 3 fax capabilities.

  • Page 7: What Can You Do With Your Modem

    Chapter 1 - Introduction and Description What Can You Do with Your Modem? Your Multi-Tech MultiModem is the gateway to the exciting world of telecommunications. You can use it to access commercial on-line information services such as CompuServe, America Online, Genie, and Prodigy. These services provide access to databases, encyclopedias, stock reports, news, weather, and shopping.

  • Page 8: Fax

    MultModemUSB User Guide • Supports V.17, Group 3 fax communication standards, allowing it to communicate with other fax modems as well as with fax machines. • Responds to EIA/TIA Class 1 and 2 fax commands, enabling it to exchange editable and encrypted faxes with Windows 95 computers.

  • Page 9: Connections

    Chapter 1 - Introduction and Description Connections To use your modem, you must connect it to your computer (“USB”), to a telephone line (“LINE”), and optionally to a telephone set (“PHONE”). PHONE LINE Figure 3-1. USB and communications connectors. Connecting to the Computer (“USB”) Using a USB cable, connect the USB connector on the modem to a USB connector on the back of your computer.

  • Page 10: Front Panel

    MultModemUSB User Guide Front Panel Figure 3-3. Front panel The MT5634ZBA-USB has 6 LED indicators on the front panel that indicate status, configuration, and activity: Transmit Data. The TD LED flashes when the modem is transmitting data to another modem.

  • Page 11: Technical Specifications

    Chapter 1 - Introduction and Description Technical Specifications Your MultiModemZBA-USB fax modem meets the following specifications: Trade Name MultiModemUSB™ Model Number MT5634ZBA-USB Client-to-Server K56flex speeds when accessing an ISP type K56flex server Data Rates (actual speed depends on server capabilities and line conditions) * Client-to-Client...
  • Page 12 MultModemUSB User Guide Transmit answer: 1300 Hz mark 2100 Hz space Receive answer: 390 Hz mark 450 Hz space Carrier Frequencies Transmit originate: 980 Hz mark ITU-T V.21 1180 Hz space (0–300 bps) Receive originate: 1650 Hz mark 1850 Hz space Transmit answer: 1650 Hz mark 1850 Hz space Receive answer: 980 Hz mark...

  • Page 13: Chapter 2 - Installation

    Chapter 2 - Installation...

  • Page 14: Unpacking

    What You Will Need Before starting, please make sure you have everything you need: We supply • An MT5634ZBA-USB data/fax modem • One set of four plastic feet • Two sets of hook-and-loop fasteners •...

  • Page 15: Step 1: Assemble The Modem

    Chapter 2 - Installation Step 1: Assemble the Modem The only assembly required is to mount the feet on the bottom of the modem. Simply peel the four self-adhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem.

  • Page 16: Step 2: Connect The Modem To Your System

    MultiModemUSB User Guide Step 2: Connect the Modem to Your System Placing the modem in a convenient location, connect it to your computer’s USB port, to the telephone line, and, optionally, to your telephone. PHONE LINE Figure 2-3. Modem connections. USB Connection Plug one end of the USB cable into the USB connector on the modem, and the other end into a USB port connector on your computer.

  • Page 17: Step 3: Install The Modem

    Chapter 2 - Installation Step 3: Install the Modem The MT5634ZBA-USB software drivers need to be installed in your computer’s program directory. The procedure will be different depending on the operating system. This section provides installation procedures for Windows 2000, Windows 98, and Windows 95.

  • Page 18: Installation In Windows 98

    The TR LED on your modem will light when the installation is complete. 9. Once installation is complete, you should test the operation of your new MT5634ZBA-USB by registering your MT5634ZBA-USB product now. Key in the URL given below and follow the on- line instructions: http://www.multitech.com/register...

  • Page 19: Removing Your Old Modem From Windows

    Chapter 2 - Installation Removing Your Old Modem from Windows When your new modem replaces another modem, the old modem installation remains in Windows after you install the new modem, and the old modem is still selected in HyperTerminal and other Windows applications.
  • Page 20 MultiModemUSB User Guide...

  • Page 21: Chapter 3 - At Commands, S-Registers And Result Codes

    Chapter 3 - AT Commands, S-Registers and Result Codes...

  • Page 22: At Commands

    MultiModemUSB User Guide AT Commands AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the ATtention of the modem. AT commands can be issued only when the modem is in command mode or online command mode. The modem is in command mode whenever it is not connected to another modem.

  • Page 23: At Command Summary

    Chapter 3 - AT Commands, S-Registers and Result Codes AT Command Summary Command: AT Attention Code Values: Description: The attention code precedes all command lines except A/, A:, and escape sequences. Command: ENTER Key Values: Description: Press the E ) key to execute most commands. NTER ETURN Command: A...
  • Page 24 MultiModemUSB User Guide @ Wait for quiet answer. Causes modem to wait for a ringback, then 5 seconds of silence, before processing next part of command. If silence is not detected, the modem returns a NO ANSWER code. ^ Disable data calling tone transmission. $ Detect AT&T call card “bong”...
  • Page 25 Chapter 3 - AT Commands, S-Registers and Result Codes Command: Mn Monitor Speaker Mode Values: n = 0, 1, 2, or 3 Default: Description:M0 Speaker always off. Speaker on until carrier signal detected. Speaker always on when modem is off-hook. Speaker on until carrier is detected, except while dialing.
  • Page 26 MultiModemUSB User Guide Command: Vn Result Code Format Values: n = 0 or 1 Default: Description:V0 Displays result codes as digits (terse response). Displays result codes as words (verbose response). Command: Wn Result Code Options Values: n = 0, 1, or 2 Default: Description:W0 CONNECT result code reports serial port speed, disables protocol result codes.
  • Page 27 Chapter 3 - AT Commands, S-Registers and Result Codes Command: &En XON/XOFF Pacing Control Values: n = 12 or 13 Default: Description:&E12 Disables XON/XOFF pacing. &E13 Enables XON/XOFF pacing. (&K4 must also be set) Note: &E13 has no effect if hardware control (&K3) is selected. Caution: Do not enable pacing unless you need it.
  • Page 28 MultiModemUSB User Guide Command: &Qn Asynchronous Communications Mode Values: n = 0, 5, 6, 8, or 9 Default: Description:&Q0 Asynchronous with data buffering. Same as \N0. &Q5 Error control with data buffering. Same as \N3. &Q6 Asynchronous with data buffering. Same as \N0. &Q8 MNP error control mode.
  • Page 29 Chapter 3 - AT Commands, S-Registers and Result Codes Command: \An Select Maximum MNP Block Size Values: n = 0, 1, 2, or 3 Default: Description:\A0 64-character maximum. 128-character maximum. 192-character maximum. 256-character maximum. Command: \Bn Transmit Break Values: n = 0–9 in 100 ms units Default: Description: In non-error-correction mode only, sends a break signal of the specified length to a remote mo-...
  • Page 30 MultiModemUSB User Guide Command: \Nn Error Correction Mode Selection Values: n = 0–5, or 7 Default: Description:\N0 Non-error correction mode with data buffering (buffer mode; same as &Q6). Direct mode. MNP reliable mode. If the modem cannot make an MNP connection, it disconnects. V.42/MNP auto-reliable mode.
  • Page 31 Chapter 3 - AT Commands, S-Registers and Result Codes commands are enabled, the modem sends DATA to the computer when it detects data tones and FAX when it detects fax tones. These strings are used by some servers to select the ap- propriate communication program.

  • Page 32: S-Registers

    MultiModemUSB User Guide S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers. Use the S command to read or to alter the contents of S-registers (see previous section). Register Unit Range Default Description 1 ring 0, 1–255 1 Sets the number of rings until the modem answers.
  • Page 33 Chapter 3 - AT Commands, S-Registers and Result Codes Register Unit Range Default Description decimal 0–19 Sets the maximum V.34 “upstream” speed at which the modem attempts to connect. 0 = maximum modem speed 1 = reserved 2 = 1200/75 bps 3 = 300 bps 4 = reserved 5 = 1200 bps...
  • Page 34 MultiModemUSB User Guide Register Unit Range Default Description decimal 7 or 128 7 Enables (7) or disables (128) LAPM negotiation. The following table lists the S36 and S48 configuration settings for certain types of connections. S48=7 S48=128 LAPM or hangup Do not use S36=0, 2 LAPM or async...

  • Page 35: Result Codes

    Chapter 3 - AT Commands, S-Registers and Result Codes Result Codes In command mode your modem can send responses called result codes to your computer. Result codes are used by communications programs and can also appear on your monitor. Terse Verbose Description Command executed...
  • Page 36 MultiModemUSB User Guide...

  • Page 37: Chapter 4 - Remote Configuration

    Chapter 4 - Remote Configuration...

  • Page 38: Introduction

    Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MT5634ZBA-USB modem for maintenance or troubleshooting as if you were on-site.

  • Page 39: Changing The Remote Escape Character

    Chapter 4 - Remote Configuration Changing the Remote Escape Character To increase security, you can change a remote modem’s remote configuration escape character. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%).
  • Page 40 MultiModemUSB User Guide...

  • Page 41: Chapter 5 - Troubleshooting

    Chapter 5 - Troubleshooting...

  • Page 42: Introduction

    MultiModemUSB User Guide Introduction Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere.

  • Page 43: The Modem Dials But Cannot Connect

    Chapter 5 - Troubleshooting The Modem Dials But Cannot Connect There can be several reasons the ZBA fails to make a connection. Possibilities include • lack of a physical connection to the telephone line. • a wrong dial tone. • a busy signal.

  • Page 44: The Modem Disconnects While Online

    MultiModemUSB User Guide The Modem Disconnects While Online • If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call.

  • Page 45: Appendixes

    Appendixes...

  • Page 46: Appendix A: Regulatory Agency Compliance

    MultiModemUSB User Guide Appendix A: Regulatory Agency Compliance Class B Statement FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 47: Fcc Part 68 Telecom

    9. This equipment should not be used on party lines or coin lines. 10. If so required, this equipment is hearing-aid compatible. Manufacturer: MultiTech Systems, Inc. Trade Name: MultiModemUSB Model Number: MT5634ZBA-USB FCC Registration Number: AU7USA-24713-M5-E Ren: 0.3B Modular Jack (USOC): RJllC or RJ11W (single line) Service Center in USA: MultiTech Systems, Inc.

  • Page 48: Fax Branding Statement

    MultiModemUSB User Guide FAX Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: •...

  • Page 49: Emc, Safety And Terminal Directive Compliance

    Appendixes EMC, Safety and Terminal Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility.

  • Page 50: Appendix B - V.90 Support

    MultiModemUSB User Guide Appendix B - V.90 Support Introduction V.90 is the ITU designation for what had formerly been called V.pcm. The ITU recommendation V.90 was determined at a meeting in Geneva ending February 6, 1998. V.90 will replace K56flex and other proprietary solutions for PCM connections. Dual-mode client modem code will be important until all central-site digital modems are upgraded to V.90 and all interoperability problems have been resolved.

  • Page 51: Appendix C: Loopback Tests

    Appendixes Appendix C: Loopback Tests Introduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loopback, remote digital loopback, and local digital loopback. These ITU-T V.54 loopback tests isolate telephone circuit and transmission problems.
  • Page 52 MultiModemUSB User Guide 5. To exit the test, type the escape sequence +++AT and press ENTER. This puts the modem in online command mode. Then type either AT&T or ATH to return to command mode. 6. Your modem passes this test if the data received on your monitor are the same as the data entered from your keyboard.
  • Page 53 Appendixes Local Digital Loopback Test (V.54 Loop 2) The local digital loopback test is identical to the remote digital loopback test with one exception. Instead of using your modem to signal a remote modem to place itself in digital loopback mode, your modem is placed in digital loopback mode while the remote modem is not.

  • Page 54: Appendix D: Warranty, Service, And Technical Support

    MultiModemUSB User Guide Appendix D: Warranty, Service, and Technical Support Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment (limited to customers in the U.S., Canada, Mexico, and United Kingdom).

  • Page 55: Technical Support

    Appendixes Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call (800) 972-2439 (USA and Canada) or (763) 785-3500 (international and local). Please have modem information available.

  • Page 56: Windows 98/95 Dial-Up Networking

    MultiModemUSB User Guide Windows 98/95 Dial-Up Networking Note: Before beginning, make certain Dial-Up Networking and TCP/IP are installed on your computer. 1. To begin your set up: a. In Windows 95, Click Start | Programs | Accessories | Dial-Up Networking. b.
  • Page 57 Appendixes 5. The Make New Connection dialog box is displayed indicating you have successfully created a new Dial-Up connection. Click Finish. 6. From the Dial-Up Networking folder, right click on the Dial-Up Connection just created and select Properties to open the Modem Properties dialog box. 7.
  • Page 58 MultiModemUSB User Guide 9. The TCP/IP Settings dialog box is displayed. If your ISP provided you with an IP address for your computer, select Specify an IP address and enter the static address in the box provided. If your ISP requires you to enter an IP address for their name server (DNS), select Specify name server addresses and enter the IP addresses given to you by your ISP.

  • Page 59: Windows 2000 Dial-Up Networking

    Appendixes Windows 2000 Dial-Up Networking The following instructions describe all Dial-Up Networking connection options under Windows 2000 as well as guide you through setting up a Dial-up Networking connection to an Internet Service Provider (ISP). Note: If you are connecting to the Internet, make sure TCP/IP is installed on your computer and that you’ve set up an access account with an Internet Service Provider.
  • Page 60 MultiModemUSB User Guide The process for completing your Dial-Up Networking connection will vary based on the connection type selected in the previous step. If you select Dial-up to private network and have only one modem installed: a. The Phone Number to Dial dialog box is displayed. Enter the phone number of the computer, network or Internet Service Provider (ISP) to which you are connecting.
  • Page 61 Appendixes The Step 2 of 3: Internet account logon information dialog box is displayed. Enter the user name and password you will use for your Internet account. Click Next>. g. The Step 3 of 3: Configuring your computer dialog box is displayed. In the box provided, enter a descriptive name for this connection and click Next >.

  • Page 62: About Ordering Accessories

    MultiModemUSB User Guide c. If you select Guest, the Select a Device dialog box is displayed. Select the COM port you’d like to use for this connection from the list. Click Next>. d. The Connection Availability dialog box is displayed. If you are creating this connection for multiple users, select Create this connection for all users.

  • Page 63: Software User License Agreement

    Appendixes Software User License Agreement SoftGSM software is licensed by Multi-Tech Systems, Inc. to the original end-user purchaser of the product, hereafter referred to as “Licensee.” The License includes the distribution diskette, other accompanying programs, and the documentation. The SoftGSM software, hereafter referred to as “Software,” consists of the computer program files included on the original distribution diskette.
  • Page 64 MultiModemUSB User Guide...

  • Page 65: Index

    Index Index Symbols country code, displaying ......... 24 56K operation disabling the auto rate ........ 33 maximum connect speed ......33 Data Buffer Control command ......29 data buffering ..........28 data calling tone ..........32 abort timer ............32 Data Calling Tone command ......
  • Page 66 MultiMobileUSB User Guide Fallback and Fall Forward command ..... 31 fax communications ......... 8 on-hook/off-hook ..........24 features ............7 online command mode ........22 firmware version, displaying ......24 flow control ........27, 29, 30 Flow Control Selection command ..... 27, 30 front panel ............
  • Page 67 Index S42 ............. 33 V.32 Auto Retrain command ......26 S43 ............. 33 V.32bis start-up auto mode, disabling .... 33 S48 ............. 34 V.34 modulation, enabling ......32 S5 ............... 32 V.42 error correction ........7, 30 S6 ............... 32 V.42bis data compression ......

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