Multitech MultiModem MT5634IND User Manual

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MT5634IND
User Guide

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Summary of Contents for Multitech MultiModem MT5634IND

  • Page 1 Data/Fax Industrial Temperature Modem MT5634IND User Guide...
  • Page 2 Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes. Check Multi-Tech’s web site for current versions of our product documentation.
  • Page 3: Table Of Contents

    Fax and Data Software Can’t Run at the Same Time...22 Appendix A – Flash Upgrade ...23 Appendix B – Regulatory Compliance ...24 Regulatory Compliance Statements ...24 EMC, Safety, and R&TTE Directive Compliance ...24 International Modem Restrictions ...24 Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) Contents Table of Contents...
  • Page 4 South African Statement...25 C-ROHS HT/TS Substance Concentration...26 Waste Electrical and Electronic Equipment ...27 Other ...27 Appendix C – Multi-Tech Warranty Statement and Product Repair...28 Warranty ...28 Product Repair...28 Repair Procedures for U.S. and Canadian Customers ...28 Repair Procedures for International Customers (Outside U.S.A. and Canada) ...29 Repair Procedures for International Distributors...29...
  • Page 5: Chapter 1 - Description And Specifications

    Chapter 1 – Description and Specifications Introduction This guide highlights the features and specifications of the MT5634IND modem and shows you how to set up and ® operate your Multi-Tech MultiModem Safety Warnings • Use this product only with UL- and CUL-listed computers (US).
  • Page 6: Features And Technical Specifications

    EN60068-2-14 – Change of Temperature (-40°C to +85°C) IEC 68-2-27 – Shock – 3 shocks/3mS duration 50g Warranty 5 years Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) MultiModem MT5634IND The embedded SocketModem MT5634SMI is the registered part of this product: AU7USA-25814-M5-E 0.3B...
  • Page 7: Electrical Specifications

    COM port. When is goes off, a connected modem will disconnect. Power. This LED Indicates the presence of DC power when lit. RS-232 9-Pin Connector Description RX Data TX Data Ground Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) Chapter 2 – Installation...
  • Page 8: About The Leased-Line Operation Feature

    To configure a modem as the originating modem, use this AT command: AT&L1&W fro L-L Orig To configure a modem as the answering modem, use this AT command: AT&L2&W for L-L Ans Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) Chapter 2 – Installation...
  • Page 9: Chapter 2 - Installation

    Step 1 – Desktop Placement or Panel- Mounting The MT5634IND is design to be used on the desktop or to be panel-mounted. For panel-mounting, follow these directions for attaching the mounting bracket: Typically, the modem is mounted against a flat surface with two mounting screws. Drill the mounting holes at the desired location.
  • Page 10: Step 2 - Connect The Modem To Your System

    Plug one end of the serial cable into the RS-232 connector on the modem, and plug the other end into a serial port connector on your computer, such as COM1 or COM2. Phone Line Connection Plug one end of the phone cable into the MT5634IND LINE jack and the other end into a phone line wall jack. Power Connection...
  • Page 11: Step 3 - Install The Modem Driver

    Don’t detect my modem; I will select it from a list, and then click Next. A dialog box with a list of manufacturers and a list of modem models appears. Select the Multi-Tech Systems MT5634IND (the driver is named Multi-Tech MT5634SMI-V92-IND).
  • Page 12: Step 5 - Install Data Communications Software

    Step 5 – Install Data Communications Software Data communications software is designed to send and receive messages. Multi-Tech includes PhoneTools, a communications software program with your modem. However, the modem will work with other data communications software, such as HyperTerminal.
  • Page 13: Chapter 3 - At Commands, S-Registers And Result Codes

    Chapter 3 – AT Commands, S-Registers and Result Codes AT commands and Fax commands for the MT5634IND are published in a separate Reference Guide included on the MT5634IND CD and posted on the Multi-Tech Web site. Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B)
  • Page 14: Chapter 4 - Remote Configuration

    Chapter 4 – Remote Configuration Remote configuration is a network management tool that allows you to configure MT5634IND modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site.
  • Page 15: Chapter 5 - Callback Security

    (+++ATH) or the modem is reset. Note that if a remote modem breaks the connection, callback security remains disabled. Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) . The modem responds with OK if the setup password is correct and NTER Type AT#CBS0 and press Enter.
  • Page 16: Setting Callback Security Message Parity

    Type the same password that you used to initiate the call. You are allowed three attempts to enter the password, after which you will be disconnected. If the password is valid, the following message appears and the modems establish a working connection: OK Connecting Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) Chapter 5 – Callback Security PhoneTools. Password>...
  • Page 17: Number-Entry Callback

    Type the same password you used to initiate the call. You are allowed three attempts to enter the password. After that, you will be disconnected. If the password is valid, the following message appears, and the modems establish a working connection: OK Connecting Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) Chapter 5 – Callback Security...
  • Page 18: Direct Connection

    Callback Security Commands The AT Commands related to Callback to Security are included in the AT Commands Reference Guide included on MT5634IND MultiModem CD. Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) Chapter 5 – Callback Security . You have three attempts...
  • Page 19: Chapter 6 - Troubleshooting

    Test that the outlet is live by plugging another device, such as a lamp, into it. • The modem or power supply may be defective. If you have another Multi-Tech modem, try swapping modems. If the problem goes away, the first modem or power supply might be defective. Call Technical Support for assistance.
  • Page 20: The Modem Cannot Connect When Dialing

    • The modem might have a problem beyond the scope of this user guide. If you have another Multi-Tech modem, try the other modem. If there is no problem with the other modem, call Technical Support for assistance.
  • Page 21: The Modem Disconnects While Online

    Try entering the I11 command in online mode or the &V command in command mode to display information about the last connection, making a screen print of the connection statistics, and checking for parameters that might be unacceptable. Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) Chapter 6 – Troubleshooting...
  • Page 22: Data Is Being Lost

    Communication devices can be accessed by only one application at a time. In Windows 95 and higher, you can have data and fax communication applications open at the same time, but they cannot use the same modem at the same time. Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) Chapter 6 – Troubleshooting...
  • Page 23: Appendix A - Flash Upgrade

    Multi-Tech's Flash Wizard can be downloaded from Multi-Tech’s FTP site and is available on the MT5634IND CD. Use this Flash Wizard for upgrading your firmware. Documentation for using the Flash Wizard is included with the wizard.
  • Page 24: Appendix B - Regulatory Compliance

    This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur. Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) Appendix B – Regulatory Compliance...
  • Page 25: New Zealand Telecom Warning Notice

    For correct operation, total of the RN’s of all devices connected to a single line at any time should not exceed 5. South African Statement This modem must be used in conjunction with an approved surge protection device. Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) Appendix B – Regulatory Compliance...
  • Page 26: C-Rohs Ht/Ts Substance Concentration

    C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准-中华人民共和国《电子信息产品污染控制管理办法》(第 39 号),也称作中国 RoHS,下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 有害/有毒物质/元素 成分名称 铅 (PB) 印刷电路板 电阻器 电容器 铁氧体磁环 继电器/光学部件 二极管/晶体管 振荡器和晶振 调节器 电压传感器 变压器 扬声器 连接器 螺丝、螺母以及其 它五金件 交流-直流电源...
  • Page 27: Waste Electrical And Electronic Equipment

    Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. The WEEE Directive covers all Multi-Tech products imported into the EU as of August 13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.
  • Page 28: Appendix C - Multi-Tech Warranty Statement And Product Repair

    Statement and Product Repair Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
  • Page 29: Repair Procedures For International Customers (Outside U.s.a. And Canada)

    Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your Multi- Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at www.multitech.com/PARTNERS/Channels/offices/...
  • Page 30: Index

    Flash Upgrade...23 Flash Wizard ...23 Front Panel...19 Garbage Characters...22 Global Configuration ...11 Global Wizard...11 Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) Index Indicators ... 19 Install Data Communications Software... 12 Installation... 9 installing the modem driver... 11 International Modem Restrictions ... 24 Leased-Line Operation ...
  • Page 31 Terminal Ready...7 Testing the Modem Self-Test...19 Transmit Data...7 Troubleshooting ...19 Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) Upgrade Firmware ... 23 Warranty ... 28 Waste Electrical and Electronic Equipment WEEE Statement... 27 WEEE directive ... 27 Index...

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