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Multitech MultiModem MT5600ZDXV Owner's Manual

K56flex data/fax modem with at#v voice command set support
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Model MT5600ZDXV
K56flex
Data/Fax Modem with AT#V
Voice Command Set Support
Owner's Manual

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Summary of Contents for Multitech MultiModem MT5600ZDXV

  • Page 1 Model MT5600ZDXV K56flex Data/Fax Modem with AT#V Voice Command Set Support Owner's Manual...
  • Page 2 NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
  • Page 3 Owner’s Manual 82069501 Revision B # MT5600ZDXV Model This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 1998, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

  • Page 4: Table Of Contents

    2.1.5 Communications Software ..........2-2 Installation Process ............... 2-3 2.2.1 SoundCard Considerations ..........2-5 LED Indicators ................2-6 Is Your MT5600ZDXV Ready for Use? ......... 2-9 Operating Your MT5600ZDXV ............2-9 2.5.1 Simple Operations ............2-10 Software Configuration .............. 2-11 2.6.1 Hardware/Software Confirmation ........
  • Page 5 CHAPTER 4 – TESTING YOUR MT5600ZDXV 4.1 Local Analog Loopback Test/V.54 Loop 3 ........4-1 4.2 Digital Loopback Test/V.54 Loop 2 (Local/Manual) ......4-2 4.3 Digital Loopback Test/V.54 Loop 2 (Remote/Automatic) ....4-4 CHAPTER 5 – SERVICE, WARRANTY & TECH SUPPORT/BBS 5.1 Introduction ..................
  • Page 6 TABLES Table No. Title Page No. Setting Up Protocols via AT Command Strings 2-17 Subparameter Definitions 3-18 Distinctive Ring Types 3-19 V.42 Negotiation Action 3-36 Result Codes 3-39...

  • Page 7: Introduction

    RJ11 modular type connectors; the PC connection is made via an RS232C/V.24 serial cable receptacle, and low voltage DC power is supplied to the MT5600ZDXV through a modular power supply connection included with the modem. All of these connections are made at the back of the MT5600ZDXV.
  • Page 8 MT5600ZDXV. Hardware installation procedures are described in Chapter 2. General features include: 4 Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with other modems. 4 Distinguishes data, fax, or voice calls using DTMF and tone detection with software packages supporting these features.

  • Page 9: Software Considerations

    4 Supports AT#V voice commands. * For more information on the #V commands supported by the MT5600ZDXV, refer to the Voice #V Commands Developer's Kit . This document is available upon request, and at www.multitech.com/support/manuals.asp .

  • Page 10: What Is In Your Modem Package

    (which you are now reading) to the use of this manual. Chapter 2 - Installation and Connection Details are given, supported by illustrations as a guide for installing your MT5600ZDXV to the point of operation. There is also a Troubleshooting section in the event your MT5600ZDXV is not operating properly.

  • Page 11: Appendix A - Technical Specifications

    Chapter 3 - AT Commands, S-Registers and Result Codes Chapter 3 documents default and option ATcommands, S-Registers and Result Codes supported by the MT5600ZDXV. Chapter 4 - Testing Your Modem Chapter 4 covers the modem's built-in test features. These are: Power-on Self Test, Local Analog Loopback, Digital Loopback and Remote Digital Loopback Tests.

  • Page 12: Computer

    Telephone Line You must have a telephone line with a conveniently located connector (jack) to accept the cable that comes with the MT5600ZDXV. If you do not have a telephone jack near your computer, you should install an extension before proceeding.

  • Page 13: Communications Software

    Personal Voice-Mail features of the MT5600ZDXV. You must have Microsoft Windows 3.1 or later to run these programs. The MT5600ZDXV is also compatible with datacomm and fax programs you may already own.
  • Page 14 LINE jack on the MT5600ZDXV. The LINE jack is not interchangeable with the PHONE jack on the MT5600ZDXV. Do not plug the telephone into the LINE jack or the line cable into the PHONE jack.

  • Page 15: Soundcard Considerations

    Figure 2-2a. MT5600ZDXV Connections 2.2.1 SoundCard Considerations If you want speakerphone functions along with the ability to record sound or .WAV files through the sound card at the same time, you need: • two stereo PC microphones • one stereo male-to-male patch cord...

  • Page 16: Mt5600Zdxv Soundcard Connections

    "LINE IN" of a 3rd Party Sound Card. Figure 2-3. MT5600ZDXV SoundCard Connections To connect to a 3rd party sound card, perform the following steps: 1. Obtain a stereo male-to-male patch cord (can be purchased at a local PC retail store).

  • Page 17: Led Indicators

    LED Indicators The MT5600ZDXV has ten LED indicators (Figure 2-4) to report MT5600ZDXV status (such as verifying proper installation) and line activity (such as monitoring the status of a connection). Figure 2-4. MT5600ZDXV Front Panel Transmit Data. The TD LED flashes when data is being transmitted (on for a space, off for a mark).
  • Page 18 V.34. This LED is lit when the modem is connected in V.34 mode. V.32 bis . This LED is lit when the modem is connected in V.32 bis mode. Note that at speeds lower than a V.32 bis connection, the MT5600ZDXV speed LEDs remain unlit.

  • Page 19: Is Your Mt5600Zdxv Ready For Use

    MT5600ZDXV's connection to the communications channel. A high DTR signal is required by the MT5600ZDXV to be able to communicate. The state of the TR LED matches that of the DTR circuit on pin 20 of the RS232/ V.24 interface.

  • Page 20: Operating Your Mt5600Zdxv

    2.5 Operating Your MT5600ZDXV You control your MT5600ZDXV by issuing AT commands and setting S-Registers. Right now your MT5600ZDXV is set up for the most typical user application, that is, as a traditional modem set to make a dial-up call to a remote installation where the call is answered automatically;...

  • Page 21: Software Configuration

    2.6 Software Configuration Communications software must be configured to work with the MT5600ZDXV, your computer, and the remote system it is calling. Fortunately, most communications programs make the process easy by providing a default initialization string to your modem as well as defaults for most of the other required parameters.

  • Page 22: Hardware/Software Confirmation

    3.To confirm your MT5600ZDXV configuration, enter AT&V<cr> . The current MT5600ZDXV configuration is displayed, as shown in the example below. AT&V ACTIVE PROFILE: B0 E1 L1 M1 N1 QO T V1 W0 X4 Y0 &C0 &D0 &G2 &J0 &K3 &Q5 &R1 &S0 &T4 &X0...

  • Page 23: Troubleshooting

    Troubleshooting Your MultiModemZDXV was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere.

  • Page 24: The Modem Does Not Respond To Commands

    2.7.2 The Modem Does Not Respond to Commands 4 Make sure the modem is plugged in and turned on. (See “None of the LEDs Light When the Modem Is On.”) 4 Make sure you are issuing the modem commands from the data commu- nications software, either manually in terminal mode or automatically once you have configured the software.
  • Page 25 4 Is this the first time you have used the cable? If so, it may not be correct. Check the cable description on the packaging to make sure the cable is the right one for your computer. 4 Peripheral expansion cards, such as bus mouse and sound cards, may include a serial port preconfigured as COM1 or COM2.

  • Page 26: The Modem Dials But Cannot Make A Connection

    2.7.3 The Modem Dials But Cannot Make a Connection There can be several reasons the MultiModemZDXV fails to make a connection. Possibilities include • modem is not configured properly. • lack of a physical connection to the telephone line. • a wrong dial tone. •...

  • Page 27: Setting Up Protocols Via At Command Strings

    Table 2-1. Setting Up Protocols via AT Command Strings 4 If the modem reports NO DIALTONE , check that the modem’s telephone line cable is connected to both the modem’s LINE jack (not the PHONE jack) and the telephone wall jack. If the cable looks secure, try replacing it.

  • Page 28: The Modem Disconnects While Online

    tone. In that case, the modem may not recognize the dial tone and may treat it as an error. Check your PBX manual to see if you can change the internal dial tone; if you can’t, change your modem’s initialization string to replace X4 with X3, which will cause the modem to ignore dial tones.

  • Page 29: The Modem Cannot Connect When Answering

    To change the dial prefix in Windows Terminal, select Settings , Modem Commands. To change it in Windows 95 HyperTerminal, select Call , Connect from the menu bar, click Dialing Properties , check This Location has Call Waiting, and select the correct code for your phone service. 4 If you have extension phones on the same line as your modem, you or someone else can interrupt the connection by picking up another phone.

  • Page 30: Losing Data

    2.7.7 Losing Data 4 If you are using data compression and a high speed serial port, set the serial port baud rate to four times the data rate. 4 Your UART may not be reliable at serial port speeds over 9600 bps or 19,200 bps.

  • Page 31: At Commands

    AT commands are the means by which you, and your communications software, are able to communicate with and configure your modem. They let you establish, read, and modify parameters, in addition to dialing. Below is a summary and of the AT commands recognized by the MT5600ZDXV. Command: AT Attention Code...
  • Page 32 Command: D s Dial s = dial string (phone number and dial modifiers) Values: Default: none Dial telephone number s , where s may up to 40 Description: characters. Dial string modifiers: 0 - 9 DTMF digits 0 to 9 * The "star"...
  • Page 33 Example: ATDS3 Command: E n Echo Command Mode Characters Values: n = 0 or 1 Default: Description: E0 Do not echo keyboard characters to the computer. Do echo keyboard characters to the computer. Command: H n On-Hook/Off-Hook Control n = 0 or 1 Values: Default: Description: H0...
  • Page 34 Command: M n Monitor Speaker Mode n = 0, 1, 2, or 3 Values: Default: Description: M0 Speaker always off. Speaker on until carrier signal detected. Speaker always on when modem is off-hook. Speaker on until carrier is detected, except while dialing.
  • Page 35 Description: The modem selects an S-Register, performs an S- Register read or write function, or reports the value of an S-Register: Establishes S-Register n as the last accessed. n=v Sets the S-Register value. Reports the value of S-Register n. For example: ATS7 establishes S7 as the last accessed register.
  • Page 36 Sends X1 messages with NO DIALTONE . Sends X1 messages with BUSY . Sends all responses. * If the modem is in facsimile mode (e.g., +FCLASS=1), the only message sent to indicate a connection is CONNECT without a speed indication. Command: Y n Long Space Disconnect Values:...
  • Page 37 &D2 When DTR drops while in online data mode, the modem hangs up (Auto-Answer is encumbered). &D3 When DTR drops, the modem hangs up and resets as if an ATZ command were issued. Command: &F n Load Factory Default Settings Values: n = 0 or 1 Default:...
  • Page 38 *This command requests leased line or dial-up operation. This command is provided for compatibility only; no mode change is performed, dial-up operation continues. The OK response is returned for a valid parameter, but no other action is performed. The parameter value, if valid, is written to S27 bit 2.
  • Page 39 back. &T5 Ignores remote modem request for Digital Loopback. &T6 Requests remote Digital Loopback without self-test. &T7 Requests remote Digital Loopback with self-test. &T8 Starts Local Analog loop test with self-test. Command: &V0 View Current Configuration Values: Description: Displays the active modem settings. *Reports the current (active) configuration, the stored (user) profiles, and the first four stored phone numbers.
  • Page 40 Command: &V1 Display Last Connection Statistics Values: Description: Displays the last connection statistics in the following format (shown with typical results): TERMINATION REASON..LINK DISCONNECT or LOCAL REQUEST Last TX Data Rate ..33600 BPS Highest TX Data Rate ..33600 BPS Last RX Data Rate ..
  • Page 41 Enable line quality monitor and fallback/fall forward. Command: %L Line Signal Level Values: none Default: none Description: %L Returns a value which indicates the received signal level. The value returned is a direct indication (DAA dependent) of the receive level at the MDP, not at the telephone line connector (e.g., 009 = 9dBm, 043 = -043 dBm, etc.).
  • Page 42 Enables MNP 5 Data Compression negotiation. Enables V.42 bis Data Compression negotiation. Enables both V.42 bis and MNP 5 Data Compression negotiation. Command: \ A n Select Maximum Block Size Values: n = 0, 1, 2, or 3 Default: Description: \A0 64-characters MNP maximum block size.
  • Page 43 *The first state is where the modem receives a break from the DTE when the modem is operating in data transfer mode: Enter on-line command mode, no break sent to the remote modem. Clear data buffers and send break to remote modem. Same as \K0.

  • Page 44: Subparameter Definitions

    Command: \V n Single Line Connect Message n = 0 or 1 Values: Default: Description: \V0 Disables Single Line Connect Message. Enables Single Line Connect Message, where the format is: CONNECT, DTE speed>,Modulation></Protocol></ Compression></Line speed>. *Connect messages are contingent on X, W, and S95 command settings. Command: + M S Select Modulation Values: Default:...
  • Page 45 *: Use a comma (,) to separate optional parameters. For example: +MS=11, 1, 300, 28800 (+MS command with the default settings). Subparameters that you do not enter remain at their current value. Type a comma only to skip a subparameter or carriage return to skip the last subparameter. For example, +MS=,0,<Enter>...

  • Page 46: Distinctive Ring Types

    Description: -SDR=0 Disables Distinctive Ring. Any Valid ring detected is reported as RING. -SDR=1 Enables Distinctive Ring Type 1. -SDR=2 Enables Distinctive Ring Type 2. -SDR=3 Enables Distinctive Ring Type 1 and 2. -SDR=4 Enables Distinctive Ring Type 3. -SDR=5 Enables Distinctive Ring Type 1 and 3. -SDR=6 Enables Distinctive Ring Type 2 and 3.
  • Page 47 -K1 Enables V.42 LAPM to MNP 10 conversion. -K2 LAPM answer mode detection phase. Command: -Q n MNP 10 Enable Fallback to V.22 bis/V.22 Values: n = 0 or 1 Default: Description: -Q0 n/a -Q1 n/a *This command is included only for compatibility and performs no function. Command: -SEC=n Enable/Disable MNP10-EC Values: -SDR=n...
  • Page 48 not appear on this list. If no numbers are blacklisted, only the OK result code is issued. The format of the response is shown by the example below: No. -- Phone Number 6127853500 2154778767 2128724549 Command: * D View Delayed Numbers Values: Description: This command causes the modem to send a list of the...

  • Page 49: S-Registers

    Command: T Tone Dial Values: Description: Tone dial until P (Pulse Dial) Command. Command: Escape Sequence Values: Description: Puts the modem in command mode (and optionally issues a command) while remaining online. Type +++ and up to ten command characters, then press ENTER. Command: &Pn Make/Break Dial Ratio Values:...
  • Page 50 rings 0, 1–255 1 Sets the number of rings before the modem answers. ATS0=0 disables auto-answer completely. rings 0–255 Counts the number of rings that have occurred. decimal 0–255 43 (+) Sets ASCII code for the escape character. Values greater than 127 disable the escape sequence.
  • Page 51 from the DTE (escape code guard time). S 1 4 General Bit Mapped Options Status. Indicates the status of command options: Bit 0 This bit is ignored Bit 1 Command Echo (En) 0 = Disabled (E0) 1 = Enabled (E1) Default Bit 2 Quiet Mode (Qn) 0 = Send Result Codes (Q0) Default...
  • Page 52 S 1 8 decimal 0–255 Sets the length of time, in seconds, that the modem conducts a test (commanded by &Tn) before re- turning to the command mode. If this register value is zero, the test will not automatically terminate; the test must be terminated from the command mode by issuing and &T0 or H command.
  • Page 53 Bit 2-3 Speaker control (Mn) 0 = Disabled (M0) 1 = Off on Carrier (M1) 2 = Always on (M2) 3 = On during Handshake (M3) Bit 4-6 Limit result Codes (Xn) 0 = X0 1 = X1 2 = X2 3 = X3 Bit 7 Reserved...
  • Page 54 taking the action specified by &Dn. Its units are one hundredths of a second. Register Unit Range Default Description S 2 7 Bit Mapped Options Status (Indicates the status of command Options.) Default: 73 (49h) Bit 0, 1, 3 Sync/Async 0 = &M or &Q0 1 = &M1 or &Q1 0 = &M2 or &Q2...
  • Page 55 1 minute 0–255 S30 specifies the length of time (in tens of seconds) that the modem waits before disconnecting when no data is sent or received. This function is only applicable to buffer mode. S 3 1 Bit-Mapped Options Status (Indicates the status of command Options.) Default: 194 Bit 0 Single Line Connect Message Enable/Disable (\Vn)
  • Page 56 mode connection is established. 4 = An MNP connection is attempted and if it fails, the modem disconnects 5 = An MNP connection is attempted and if it fails, a Direct mode connection is established 6 = Reserved 7 = An MNP connection is attempted and if it fails, a Normal modem connection is established (Default) Bits 3-7 Reserved...
  • Page 57 Register Unit Range Default Description decimal 0–255 This register specifies the delay be- tween the modem’s receipt of the H command to disconnect (or ON-to- OFF transition of DTR if the modem is programmed to follow the sig- nal), and the disconnect operation. Applicable to error-correction con- nection only.
  • Page 58 5 = \K5--Default Bit 6-7 MNP Block Size (\An) 0 = 64 characters (\A0) 1 = 128 characters (\A1)--Default 2 = 192 characters (\A2) 3 = 256 characters (\A3) S41 - General Bit Mapped Options Status Indicates the status of command options.

  • Page 59: V.42 Negotiation Action

    es; and proceed at once with the fallback action specified in S36. The following table lists configura- tion settings necessary to negotiate certain types of connections. Table 3-3. V.42 Negotiation Action Register Unit Range Default Description S82 - Break Handling Options S82 is for compatibility purposes only, changing this register will not have any affect.
  • Page 60 0 to -15dB -10 dB 10 Sets the transmit attenuation level from 0 to 15 dBm for the PSTN mode, resulting in a transmit level from 0 to -15 dBm, In some coun- tries, the transmit level may not be changed and there are checks to prevent transmit attenuation level change.

  • Page 61: Result Codes

    3.2.1 Result Codes When the MultiModemZDXV receives an AT command from the terminal or PC, the MultiModemZDXV tries to execute the command, then sends a status message to the PC or terminal which reports the "results" of the command (hence the name "result codes"). The MultiModemZDXV Command mode provides you with several responses, or “Result Codes”...
  • Page 62 CARRIER 1200 1200 bps Data Carrier Detected CARRIER 2400 2400 bps Data Carrier Detected CARRIER 4800 4800 bps Data Carrier Detected CARRIER 7200 7200 bps Data Carrier Detected CARRIER 9600 9600 bps Data Carrier Detected CARRIER 12000 12000 bps Data Carrier Detected CARRIER 14400 14400 bps Data Carrier Detected CARRIER 16800...
  • Page 63 CARRIER 54000 54000 bps Data Carrier Detected CARRIER 56000 56000 bps Data Carrier Detected CONNECT 32000 Connected at 32000 bps CONNECT 34000 Connected at 34000 bps CONNECT 33600 Connected at 33600 bps CONNECT 38000 Connected at 38000 bps CONNECT 40000 Connected at 40000 bps CONNECT 42000 Connected at 42000 bps...
  • Page 65 82069501...

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