Problem Solving Guide - Miele KM 6388 Operating And Installation Instructions

Problem solving guide

With the aid of the following guide, minor problems can be easily corrected with‐
out contacting Miele. If, after reading this guide, you can't remedy the problem
yourself, please call Miele (see back cover for details).
Please note, however, that a call-out charge will be applied to unnecessary service
visits where the problem could have been rectified as described in these operating
instructions.

Danger of injury! Installation, maintenance and repairs may only be carried
out by a suitably qualified and competent person. Repairs and other work by
unqualified persons could be dangerous. Miele cannot be held liable for unau‐
thorised work. Do not attempt to open the casing of the cooktop yourself.
Problem
The cooktop or cooking
zones cannot be
switched on.
A smell and vapours are
given off when the new
appliance is being used.
Power settings 1 to 9
flash.
44
Possible cause and remedy
There is no power to the cooktop.
 Check if the circuit breaker has tripped. Contact
an electrician or Miele (for the minimum fuse rat‐
ing, see data plate).
There may be a technical fault.
 Disconnect the appliance from the electricity sup‐
ply for approx. 1 minute. To do this:
– switch off at the wall socket, or switch off at the
isolator, or
– disconnect the mains circuit breaker.
 Reset the trip switch in the mains fuse box, and
switch the appliance back on. If it still will not
switch on, contact a qualified electrician or Miele.
The metal components have a protective coating.
When the appliance is used for the first time, this
causes a smell and possibly also vapour. The material
from which the induction coils are made also gives off
a smell in the first few hours of operation. This smell
will be less noticeable with each subsequent use be‐
fore dissipating completely. The smell and any vapour
given off do not indicate a faulty connection or appli‐
ance and they are not hazardous to health.
There is no pan on the cooking zone, or the pan is
unsuitable.
 Use a suitable pan (see "Pans").