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Chapter 5. Clearing Jams
When paper gets jammed inside the printer, printing stops and an error
message indicates the position of the jam.
Error message
20 PAPER JAM
21 PAPER JAM
22 PAPER JAM
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23 PAPER JAM
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24 PAPER JAM
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26 PAPER JAM
© Copyright IBM Corp. 1998
Check the following locations...
Around the paper exit area (see "Main Paper Path Jams" on
page 71)
Between the paper trays and toner cartridge (see "Main Paper
Path Jams" on page 71)
Around the duplex unit (see "Duplex Unit Jams" on page 80)
In the fuser area. First see "Main Paper Path Jams" on page 71.
If that does not clear the jam, see "Fuser Area Jams" on
page 77.
Between tray 1 and the toner cartridge (see "Main Paper Path
Jams" on page 71). This message is frequently caused by a
sheet not cleared at a previous jam.
In the 2000-Sheet Input Drawer (see "2000-Sheet Input Drawer
Jams" on page 83)
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