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Symptom
Paper jams in the printer
repeatedly
Cleared jam, printer does not
work
The printer takes too long to start
printing
Factory defaults did not get reset Invoking the FACTORY DEFAULT item on the Test Menu resets
196
InfoPrint 20: User's Guide -- CD Version
Action
Responses:
1. Make sure that the paper tray guides are adjusted correctly for
the size paper you are using. In particular, make sure the rear
guide rests lightly against the back of the paper stack.
2. Do not refeed the same sheet of paper.
3. The paper you are using in the printer may not be compatible
with your printer. Verify that the paper you are using conforms
to the specifications for the printer. See "Selecting Paper and
Other Printable Material" on page 34.
4. Check for obstructions in the paper path. Obstructions may
include paper clips and corners of previously jammed paper.
5. Check the paper supply tray for damaged paper.
6. Reload the paper tray with fresh, dry paper. Fan the paper
before loading it.
7. For duplex jams, ensure that the duplex unit is installed
correctly. See "The Duplex Unit" on page 157.
Response: Open and close the top cover to reset the printer
following a paper jam.
The printer is frequently "warming up".
Response: Change the value for the power-saving mode (or sleep
mode) to a larger value. See "Changing the Power Savings (Sleep
Mode) Interval" on page 31 for instructions on how to change the
setting.
most values to the factory defaults. Some values do not get reset.
These values include LANGUAGE, AUXSIZE, PCL SAVE, PS SAVE,
BI-DI, IP ADDRESS, SUBNET MASK, GATEWAY ADDRESS, and
MAC ADDRESS.
Response: To reset all values other than the internet addresses (IP
ADDRESS, SUBNET MASK, GATEWAY ADDRESS, and MAC
ADDRESS), do one of the following:
v For the A4 paper group: power on the printer while
simultaneously pressing the Cancel Print key. COLD RESET A4
appears in the message display area.
v For the LTR (Letter) paper group: power on the printer on while
simultaneously pressing the Online key. COLD RESET LTR
appears in the message display area.
IBM recommends printing a printer configuration page before you
do a reset, so you can restore old settings if necessary.
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