Telephone Service Problems - Cortelco Colleague 2200 Owner's Instruction Manual

Note : If you choose not to use any of the Call Waiting Deluxe options, you may simply
ignore the call waiting beeps and continue your conversation. The person calling will
hear a continuous ring, as if you are not home, or may be transferred to a voice mail
account if available.
T
ELEPHONE
If you have any problems with your telephone equipment service, determine
if the problem is with your unit or the telephone company lines. BEFORE CALLING THE
TELEPHONE COMPANY, be aware that they may charge you for a service call if the
problem is caused by your telephone equipment.
T
ROUBLESHOOTING
PHONE DOES NOT RING
1. OFF/LOW/HI ringer switch is set to OFF position
2. Line cord is disconnected at telephone outlet or at telephone end.
3. Phone is OFF HOOK. Make certain the hookswitch is depressed when the handset
is in the cradle.
4. SPEAKERPHONE indicator is on. Turn off speakerphone.
NO DIAL TONE
Wire is disconnected at telephone jack or at wall jack. Test the telephone in a
•
different wall jack. If it works, the first jack may be defective.
HAVE DIAL TONE BUT CANNOT DIAL OUT
Check if the PULSE/TONE switch is at the correct position.
•
REDIAL BUTTON DOES NOT FUNCTION
The telephone may have been momentarily disconnected from the telephone
•
jack.
SPEAKERPHONE BUTTON DOES NOT FUNCTION
The headset swith is turned to the ON position, Turn to OFF position.
•
BLANK SCREEN
Check if the adapter is connected properly
•
CALLERS ARE NOT DISPLAYED ON THE SCREEN
1. Verify that you have subscribed to the appropriate service (Caller ID and Call
Waiting Caller ID) from your telephone company. If you only subscribed to the Caller
ID service this unit will not display the call waiting caller ID information.
2. Check if your answering machine is set to answer the call before 2 rings.
S P
ERVICE ROBLEMS
18