Serverguide Error Symptoms; Event/Error Logs - IBM eserver xSeries 350 User Reference Manual

ServerGuide error symptoms

Look for the symptom in the left column of the chart. Probable solutions to the
problem are in the right column.
Symptom
Setup and Installation
CD will not start.
ServeRAID program
cannot view all
installed drives or
cannot install the
NOS.
The Operating System
Installation program
continuously loops.
ServerGuide will not
start your NOS CD.
Cannot install NOS -
option is unavailable.
Get "time out" or
"Unknown host"
errors when running
the System Updates and
Applications CD

Event/error logs

The POST error log contains the three most recent error codes and messages that the
system generated during POST. The System Event/Error log contains all error
messages that were issued during POST and all system status messages from the
Advanced System Management processor.
To view the contents of the error logs, start the Configuration/Setup Utility program;
then, select Event/Error Logs from the main menu.
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IBM® xSeries 350: User's Reference
• Ensure that the system is a supported server with a startable (bootable) CD-ROM drive.
• If the startup (boot) sequence settings have been altered, be sure that the CD-ROM drive
is first in the boot sequence.
• If more than one CD-ROM drive is installed, be sure that only one drive is set as the
primary drive. Start the CD from the primary drive.
• Ensure that there are no duplicate SCSI IDs or IRQ assignments.
• Ensure that the hard disk drive is connected properly.
Free up more space on the hard disk.
Ensure that the NOS CD you have is supported by ServerGuide. See the Setup and
Installation CD label for a list of NOS supported versions.
Either there is no logical drive defined (ServeRAID systems) or the ServerGuide System
Partition is not present. Run the ServeRAID setup and configuration program and ensure
that setup is complete.
Ensure that you have access to the Internet through FTP directly.
Action