Extended Smdr Format - ESI -1000 Administrator's Manual

ESI Communications Servers Administrator's Manual

Extended SMDR format

Note: The extended SMDR format is available on only ESI Communications Servers that are running system
software xx.3.0 (or higher). For system software downloads, visit www.esiresellers.com/software.
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0123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012
T MM/DD HH:MM:SS HH:MM:SS NNNN VTTT dddddddddddddddddddddddd aaaaaaaaaa
The columns are:
• Call type — Outbound ("O"), inbound ("I") or transferred ("T") at column 1.
• Date ("MM/DD") — Begins at column 3.
• Start time ("HH:MM:SS") — Begins at column 8.
The start date and time of (a.) when the call was originated from or (b.) presented to the system or
(c.) retrieved from hold or (d.) successfully transferred.
• Duration ("HH:MM:SS") — Begins at column 17.
The duration of the connection to the call plus, if the call was transferred or placed on hold, the duration
the call was on hold until the call was retrieved from hold or the transfer was completed or the call was
released (disconnected).
• Extension number ("NNNN") — Begins at column 26.
Includes the number of the resource that answered or originated the trunk call. Trunk numbers are prefixed
with T (trunk-to-trunk calls only). If an incoming call isn't answered and subsequently disconnects, this field will
be blank.
• CO trunk number ("VTTT") — Begins at column 31.
When a voice mailbox answers a trunk call and the caller disconnects, the call record generated will populate
this field with an asterisk (*). Otherwise, the field will be blank.
• Digits dialed — Begins at column 36 (24 characters).
Outgoing and transferred outgoing calls: dialed number. Incoming and incoming transferred calls: DNIS or DID
digits (DNIS takes precedence).
• Account code ("AAAA") — Begins at column 61. (See also "SMDR format when using account codes,"
page H.3.)
The account code will appear only in the call record of the station that dialed the account code.
• Incoming Caller ID number ("dddd") — Begins at column 78 (10 characters).
• Incoming Caller ID name ("cccc") — Begins at column 91 (12 characters).
Each record is terminated with a line feed and carriage return character.
Note: For more information concerning this format, see the SMDR Feature Overview (ESI # 0450-0463).
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H.5
Feature description: SMDR
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dddddddddddd cccccccccccc
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