Voice Mail Features - ESI -1000 Administrator's Manual

ESI Communications Servers Administrator's Manual

Voice mail features

• Built-in voice mail ports — These are in addition to the call-processing ports; thus, you may build the
system to its maximum for call-handling without having to balance voice mail needs versus call-handling needs.
For specific voice storage capacities on a system-by-system basis, see "System capacities" (page B.1).
• Highest-grade voice quality (64-kilobit/second sampling) for voice mail and other storage of voice messages.
• Message-on-hold (MOH) recordings — Among these are three prerecorded tracks; also supports live entry.
If your Installer has enabled tenant service, each tenant has its own MOH source.
• Off-premises message delivery — Automatically delivers voice messages to designated phone number,
such as a cell phone, when one is out of the office.
• Urgent messages — Can deliver higher-priority messages first.
• Several different mailbox types, including group, broadcast, informational, cascade notification and Q & A.
• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox's 10 most recently
deleted messages.
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• Quick Groups — Makes it easy to leave voice mail messages for several users.
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• Quick Move — Records a conversation into another user's mailbox.
• Virtual Mailbox Key
Auto attendant features
• Six levels, 100 branches — Allow you and your customer to set up a more caller-friendly answering
environment, including a company directory.
• Virtually unlimited call routing — Includes off-premises transfer, pager notification, more.
ACD features
• Routes calls within designated departments for quickest possible call answering.
• Uses three-line Digital Feature Phone display to provide up-to-the-second information on queues,
wait times, delay announcement, priority queueing, and overflow routing.
• Optional VIP ACD Supervisor and VIP ACD Agent enhance ACD usage; VIP ACD Supervisor offers highly
useful reports and also gives ability to customize reports.
Feature Phone overlays
Each Feature Phone comes with one overlay for the programmable feature keys. To order additional overlays,
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visit the DESI Web site, www.desi.com. While there, you may also want to download the free Windows-based
software, DESI Lite, which allows you to print on the overlays. For assistance with DESI products, contact DESI
(the DESI Web site contains contact information).
Tip: Remember that ESI System Administrator (Windows-based software available from your ESI Reseller) also
lets you print on the overlays as well as perform many other programming tasks.
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Report customization requires either Crystal Reports Standard Edition or Crystal Reports Professional Edition (not available from ESI).
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allows easy monitoring of a second mailbox.
Administrator programming: An introduction
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A.3