Reporting Conventions And Rules (Standard And Csv Formats - ESI -1000 Administrator's Manual

ESI Communications Servers Administrator's Manual

Reporting conventions and rules (standard and CSV formats)

• Inbound and outbound call records are generated only for calls between a station and a CO line.
ESI systems provide SMDR records only for calls answered by, or originated from, a system extension.
Unless otherwise noted, ESI systems don't provide SMDR records for the following types of calls:
– Incoming calls . . .
• To the auto attendant that don't leave the auto attendant.
• Directly to a mailbox.
• Call-forwarded off-premises (using Intelligent Call Forwarding or ESI Presence Management).
–
Outgoing calls . . .
• Call-forwarded off-premises (using Intelligent Call Forwarding or ESI Presence Management).
• Sent to the auto attendant and forwarded out using go-to outdial branches.
• Generated using message delivery notification.
• The duration of each call record represents the period of time that that station controlled its portion of a call. A
record is generated each time a station does any of the following:
–
Disconnects.
–
Places a call on hold.
–
Transfers a call.
• A single CO call could be included in multiple records if it is transferred from station to station.
• Periods when calls are placed on hold or attempts at supervised transfers are unsuccessful are included in
the station's record.
• Periods when calls are on hold, in the auto attendant, leaving/retrieving voice mail or in an ACD queue are
not included in call records.
• A new record begins when a station answers an incoming call, a transferred call, or a hold recall.
• Records will be generated independently for all stations in a conference. If more than one CO line is
involved in a conference, each call record generated by that conference will be associated with only the
last line disconnected.
• Dialed digits don't include the line group or location number.
• Outbound calls begin a call record 10 seconds after the call has cleared toll restriction.
PC interface
Use an RS-232C cable to connect a PC's serial port to the system's Maintenance/SMDR port.
Note: SMDR data will be stored temporarily if a laptop is connected for programming (five to 15 minutes after
you exit programming mode, the buffered SMDR data will resume output to the serial port).
1
Extended format only.
2
If necessary, consult the ESI Communications Servers Hardware Installation Manual (ESI #0450-1049).
1
H.4
Feature description: SMDR
1
2