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ESI -50L Administrator's Manual

Communications server
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See also: User Manual
ESI-50L Communications Server
Administrator's Manual
0450-1152
Rev. D
Copyright © 2011 ESI (Estech Systems, Inc.).
Ethernet is a registered trademark of Xerox Corporation. Microsoft, Windows, and Outlook
are registered trademarks of Microsoft Corporation. Panasonic and DBS are registered trademarks
of Matsushita Electric Corporation of America. Information contained herein is subject to change
without notice. Certain features described herein may not be available at initial release. ESI products are
protected by various U.S. Patents, granted and pending. Visit ESI on the Web at www.esi-estech.com.

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Summary of Contents for ESI ESI-50L

  • Page 1 Matsushita Electric Corporation of America. Information contained herein is subject to change without notice. Certain features described herein may not be available at initial release. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web at www.esi-estech.com.

  • Page 2: Table Of Contents

    Function 54: Group mailboxes and the broadcast mailbox..D.2 Index Function 55: Message notification.......... D.3 Function 56: Cascade notification mailboxes ......D.4 Function 57: Q & A mailboxes..........D.5 Note: Remember to tell your users about www.esi-estech.com/users — ESI’s User’s Guide on the Web.

  • Page 3: Administrator Programming: An Introduction

    The primary models are the ESI 60 and ESI 40; each includes an integrated headset jack and is available with backlit display. Other ESI models include the 24-Key Feature Phone (available with backlit display) and Cordless Handsets.

  • Page 4: Voice Mail Features

    • Virtually unlimited call routing — Includes pager or cell phone notification. Phone overlays Each ESI desktop phone comes with one overlay for the programmable feature keys. To order additional ™ overlays, visit the DESI Web site, www.desi.com.
  • Page 5 ESI System Programmer details the differences in programming from that environment. Once you’ve entered programming mode on an ESI phone, the system will prompt for — and confirm — each keystroke action via voice commands and the display. You program both configuration data and recordings in the same manner.
  • Page 6 Notes: Either < or > in the display indicates that additional choices or values are available by pressing a corresponding scroll key ( or Only one person at a time can be performing Installer or Administrator programming. Shown in the same order as it appears in the programming menu on an ESI desktop phone.
  • Page 7 # to confirm; the cursor will move to the next character to be entered. To complete the name, press # #. Selectable numbering plan The ESI-50L’s selectable numbering plan offers three preconfigured three-digit plans. When an extension range is selected, department numbers and guest mailbox numbers are also changed. However, regardless of which extension range is selected, feature key codes, and CO line group access numbers will stay the same.
  • Page 8 289 Departments 389 Departments 479 Departments 489 Guest/info mboxes 199 Guest/info mboxes 289 Guest/info mboxes 489 Guest/info mboxes Common to all ESI-50L numbering plan selections From To Used for From To Used for — Operator 76 CO line grps. 499 Q & A mailboxes —...
  • Page 9 Remote setting of day, night, holiday and auto modes Normally, the system’s day/night mode operation will be manually controlled at an ESI desktop phone and/or set to follow the day/night mode tables (programmed by the Installer) automatically. In addition, the Administrator can remotely change the mode and/or re-record the holiday greeting to handle unexpected closings such as for inclement weather.

  • Page 10: Function 1: System Parameters

    ESI-50L Administrator’s Manual Function 2: CO lines Function 1: System parameters Function 13: Administrator password This function will display the existing password and prompt for entry of a new password. The password can be 2–8 digits long, followed by #. Only those functions listed in this Administrator’s Manual can be programmed via the Administrator password.
  • Page 11 ESI-50L Administrator’s Manual Function 2: CO lines Function 142: Automatic time setting 1: Synchronize with CID This function, when enabled, synchronizes the real-time clock with Caller ID (CID) messaging: call processing compares the time of a CID message to the system real-time clock and, if the difference is more than two minutes, resets the real-time clock to match the time (hours and minutes) of the CID message.

  • Page 12: Function 16: System Feature Parameters

    Function 163: Station feature set activation Field 1: Group listen enable/disable With this feature disabled: if a station user presses SPEAKER while on a call, the ESI phone immediately turns off the handset and switches to hands-free mode. If enabled, the group listen feature is available system-wide. If disabled, it is no longer available.

  • Page 13: Function 17: System Speed-Dial

    600–699, for access by any station. A user can initiate a system speed-dial by dialing the speed-dial location number or by accessing the name through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page C.3).

  • Page 14: Function 3: Extension Programming

    2. Enter the first extension and press #. STATION MOVE 1ST EXT: 104 3. Enter the second extension and then press #. X1044 J SMITH 2ND EXT: 105 (Continued) Your ESI Reseller must use an Installer function to change the numbers of these types of extensions.

  • Page 15: Function 32: Extension Feature Authorization

    (Continued) † An example of a digital Cordless Handset. * An example of an analog phone. Analog stations programmed as FAX or MODEM can’t have call waiting. As determined by an Installer setting. For more information, consult your ESI Reseller.
  • Page 16 If the station user has his/her mailbox set to answer with personal greeting 3 and a caller presses 3 to page that user, this feature automatically pages the station user in the page zones entered in Function 31. If no page zone is entered, all ESI desktop digital phones on the system are paged. Default: Enabled.
  • Page 17 14. Associated extension — Enter the desired ESI Cordless Handset extension. This creates a relationship that allows use of the Quick Switch key. For information about the Quick Switch key, consult the User’s Guide (ESI # 0450-1135). This field is not available for an extension using an ESI Cordless Handset.
  • Page 18 Note: For more information on the VIP, VIP Professional, and VIP PC Attendant Console products and features mentioned in steps 3–6, refer to the VIP Setup and User’s Guide (ESI # 0450-0513). 3. VIP — Scroll to enable (YES) or disable (NO) the extension to use VIP, VIP Professional, or VIP PC Attendant Console.

  • Page 19: Function 37: Rfid Programming

    • View tag numbers. • Set ESI Presence Management parameters. Note: For more information about ESI Presence Management, consult its Installation Manual (ESI # 0450-0792). Function 371: Access schedule programming Access schedules are used to allow or deny door access with electronic keys (“RFID tags” on the system display) at certain times of the day.
  • Page 20 ESI-50L Administrator’s Manual Function 4: Auto attendant programming 4. Enter the allow time — the time when an electronic key user can begin controlling door locks — in 12-hour format. (To delete an entry, press HOLD.) Press # to confirm when done.
  • Page 21 EXT OR MB: 3. Enter the extension numbers of up to 10 ESI Presence Management RFID Readers for which this tag is allowed to control door access. To give the tag access to all doors, press FLASH. (To delete an entry, press HOLD.) Press # after each entry and then press # again to confirm (in other words: after the last...
  • Page 22 Function 374: ESI Presence Management parameters Playing prompts This determines whether the system plays a prompt — and, if so, which one — when the ESI Presence Management RFID Reader reads an electronic key. Select YES to enable playing of the prompt or NO to disable playing of the prompt.
  • Page 23 ESI-50L Administrator’s Manual Function 4: Auto attendant programming Function 375: RFID Reader parameters This function is used to adjust the doorphone speaker volume of each RFID Reader. 1. Enter the extension number of the RFID Reader. EPM READER SET EXT: 2.

  • Page 24: Function 5: Voice Mail Programming

    # to confirm, and follow the prompts. The default password is the mailbox number. To retrieve messages from the outside, press and enter the mailbox number during the main greeting. To enter mailbox programming from any ESI phone on the system, press PROG/HELP and enter the mailbox number.

  • Page 25: Function 54: Group Mailboxes And The Broadcast Mailbox

    ESI-50L Administrator’s Manual Function 5: Voice mail programming Each programming step is defined as follows: 1. Mailbox number — Enter a guest mailbox number. 2. Name — The mailbox name is used for the display, reports, and as a programming aid. The name length can be no longer than 10 characters (see “Entering alphanumeric characters,”...

  • Page 26: Function 55: Message Notification

    ESI-50L Administrator’s Manual Function 5: Voice mail programming Here is the programming sequence: Group member mailboxes’ numbers 1. Enter the group mailbox number. 102 104 106 107 122 303 314 2. Enter group member mailboxes’ numbers — Separate each by #; enter # # to end the list.

  • Page 27: Function 56: Cascade Notification Mailboxes

    Function 56: Cascade notification mailboxes In addition to individual mailbox paging, the ESI-50L can support up to 10 cascade notification mailboxes (533–542). These can be assigned to anyone who requires escalating levels of notification beyond the single level available in all user mailboxes.

  • Page 28: Function 57: Q & A Mailboxes

    10 questions. The questions are recorded in the same manner as recording users’ multiple personal greetings (see the User’s Guide, ESI # 0450-1135). The individual answer segments recorded by the caller are stored as a single message, with the answer segments separated by short beep tones. Each answer segment's maximum length will be as programmed by your Installer.

  • Page 29: Function 6: Recording

    After playing the prompt, the ESI system forwards the call to the extension, branch or mailbox as programmed in call forward no response.

  • Page 30: Function 62: Record Directory Names

    Enter the numeric equivalent to the letters appearing on a phone keypad (for Q or Z, use 1). Up to three numbers may be entered. Your ESI Reseller can give you more information about this. A by-alpha directory branch allows the caller to be connected to a system user by selecting his/her name from a directory.

  • Page 31: Function 63: Message-On-Hold (Moh) Programming

    ESI-50L Administrator’s Manual Function 6: Recording Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH connector located on the side of the cabinet. • One of three default, generic MOHs pre-recorded by the factory.
  • Page 32 ESI-50L Administrator’s Manual Function 6: Recording Function 633: MOH volume If a custom MOH is recorded, the output volume can be adjusted in this function. Range: 1 (faint)–12 (loudest). Default: 6. Notes: If an external audio source such as a radio is used for MOH, adjust the volume at the source.

  • Page 33: Function 7: Reports

    Function 72: ESI Presence Management access door report The ESI Presence Management access door report is available to the Installer and System Administrator, and is based on historical data for the desired access door RFID Reader.
  • Page 34 ESI-50L Administrator’s Manual Function 7: Reports 4. The eight-digit start date for this report is composed of two digits for the month, two digits for the day, and four digits for the year. The start date should be today’s date or earlier. Enter the start date in MMDDYYYY format, and press #.

  • Page 35: Feature Description: Smdr

    • CO line number (“LLL” under the four-digit dial plan, “LL” under the three-digit dial plan) — Begins at column 77. Each record is terminated with a line feed and carriage return character. Used only when Esi-Link is enabled and programmed. Esi-Link SMDR records are generated at only the home location.

  • Page 36: Csv Smdr Format

    Each field is delimited with double quote marks and separated with a single comma. Null fields are still included as place holders (see Example B, above). Each record is terminated with a line feed and carriage return character. Used only when Esi-Link is enabled and programmed. Esi-Link SMDR records are generated at only the home location.

  • Page 37: Extended Smdr Format

    ESI-50L Administrator’s Manual Feature description: SMDR Extended SMDR format Note: The extended SMDR format is available on only ESI Communications Servers that are running system software xx.3.0 (or higher). For system software downloads, visit www.esi-estech.com/Resellers/software. 0123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012 T MM/DD HH:MM:SS HH:MM:SS NNNN VTTT dddddddddddddddddddddddd aaaaaaaaaa...

  • Page 38: Reporting Conventions And Rules

    • Inbound and outbound call records are generated only for calls between a station and a CO line. ESI systems provide SMDR records only for calls answered by, or originated from, a system extension. Unless otherwise noted, ESI systems don’t provide SMDR records for the following types of calls: –...

  • Page 39: Smdr Format When Using Account Codes

    There’s no indication in the SMDR record if an incorrect account number was used. Note: The Es and Rs starting at position 70 will be the only digits used for Esi-Link, which will display the last two digits of the cabinet numbers. For example, an Esi-Link intercom call between Cabinet 701 in Dallas and Cabinet 702 in Chicago would appear as: 01 02.

  • Page 40: Index

    Do not disturb (DND), C.2 Tone, B.3 ESI Cellular Management, A.5 Reports, F.1–G.5, G.1 ESI Presence Management, A.3, A.5, C.6, F.1 ACD department detail report, F.1–F.2 ESI Presence Management RFID Reader ESI Presence Management access door report, F.1 Parameters, C.9 SMDR, G.1...

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