Function 6: Recording; Function 61: Re-Record System And Branch Prompts - ESI -1000 Administrator's Manual

ESI Communications Servers Administrator's Manual

Function 6: Recording

Function 61: Re-record system and branch prompts

An ESI Communications Server plays the system prompts to an outside caller at different points in the call routing
or mailbox functions. These system prompts have been pre-recorded at the factory but you may re-record them,
if preferred — e.g., in a different voice or with different instructions.
The auto attendant branch prompts (such as the main greeting or sub-menus) are also recorded here. For each,
enter the branch ID number as the prompt number — e.g., the prompt for ID 1 is prompt 1, the prompt for ID 2 is
prompt 2, etc. Once you record the day greeting for a main ID branch such as ID 1 or ID 2, the system will give
you the option to record greetings for night, day2, and night2. (If necessary, consult your installing ESI Reseller
for more information concerning the built-in auto attendant.)
For both system prompts and branch prompts, the maximum recording length is five minutes per prompt.
Recording a prompt
1. Practice the prompt by recording and re-recording (start and stop by pressing 1).
2. When satisfied with its quality, press # to confirm.
Note: Deleting a system prompt by pressing HOLD (instead of #) restores to the default recording.
System prompts
•
Busy Prompt: 530 — Plays to the outside caller if an extension is busy.
Default: "That extension is busy."
•
No Answer Prompt: 531 — Plays to the caller if an extension does not answer.
Default: "That extension does not answer."
•
Hold Prompt: 532 — Plays to the caller who makes a menu selection or enters an extension number.
Default: "One moment, please."
•
Q/Z Prompt: 534 — Plays to a caller who has selected an alphabetic directory; instructs the caller to press 1
for the letters Q or Z since these two letters do not appear on the phone keypad; plays at the end of the
first directory prompt (but only if a name in the directory starts with a Q or Z).
Default: "For the letters Q or Z, use key number 1."
•
No Names Matched Prompt: 535 — Played to the caller if, in a directory branch, the first letter he/she
selected does not have any names associated with it, or if he/she has listened to all of the names played and
has not made a selection. After playing the prompt, the system forwards the call to the extension, branch or
mailbox as programmed in call forward no response.
Default: "No names matched; one moment please."
•
End of Message Prompt: 537 — Plays after a caller leaving a message presses 1 to stop recording; the
prompt then tells the caller his/her options.
Default: "To continue this recording, press 1; to return to the main menu, press 8; or, if finished, press
and hang up."
•
ACD Queue Announcements: 538, 548, 558, 568, 578, 588 — The first prompt played to a caller when
all extensions are busy in an ACD department.
Default: "All agents are currently assisting other customers. Please hold; your call will be answered in the
order received."
•
ACD Second Announcements: 539, 549, 559, 569, 579, 589 — Periodically played to callers on hold in
an ACD department when all extensions are busy. See Function 33 (page D.7) for information about
assigning the ACD Second Announcement.
Default: "All agents are still busy assisting other customers. Please hold; your call will be answered in the
order received."
(Continued)
F.1
Function 6: Recording