Function 57: Q & A Mailboxes - ESI -1000 Administrator's Manual

ESI Communications Servers Administrator's Manual
Cascade notification parameters
The cascade notification mailboxes will use the same CO line group and pager dialing pause as programmed
in Function 552 (see page E.4).
Notification interval
To program the notification interval parameter for a cascade notification mailbox:
1. Enter the mailbox number.
2. Press 2 to set parameters for the mailbox.
3. Enter the number of minutes for the interval between attempts.
Range: 1–1440. Default: 30.
Function 57: Q & A mailboxes
You can create question and answer (Q & A) mailboxes.
questions. The questions are recorded in the same manner as recording users' multiple personal greetings (see
the User's Guide). The individual answer segments recorded by the caller are stored as a single message, with
the answer segments separated by short beep tones. Each answer segment's maximum length will be as
programmed by the Installer. Normal message handling capability — delete, save, etc. — applies to the entire
message (all segments). For information on the number of Q & A mailboxes supported by your system and its
numbering plan, see "System capacities," page B.1.
The caller, when recording each answer, can be instructed to conclude by pressing 1 or to pause for the next
question (the system advances when it detects either a 3-second period of silence or the pressing of 1) — e.g.,
"Record your name at the tone and press 1 when finished"... "Record your address at the tone and press 1
when finished." If the caller fails to respond to two questions in a row, the system disconnects the call.
Important: This programming creates or deletes Q & A mailboxes, but these mailboxes are turned "on" only when the
mailbox owner has recorded questions. Similarly, deleting all questions turns "off" the mailbox.
To record questions, press PROGRAM
The default password is the mailbox number. The maximum recording length is controlled by Function 51; the
default is 10 minutes.
Here is an example of a completed programming worksheet (numbers correspond to steps on next page):
Each programming step is defined as follows:
1. Mailbox number — Enter a Q & A mailbox number.
2. Name — The mailbox name is used for the display, reports, and as a programming aid. The name length
can be no longer than 10 characters (see "Entering alphanumeric characters," page A.6).
Default: The mailbox number.
3. & 4. Call forward — A Q & A mailbox can be set to call forward, after the last question has been answered,
to an extension, department, a mailbox or a branch ID for day mode and differently for night mode.
Default: ID9999 (automatic disconnect).
Tip: If you need a Q & A mailbox with more than 10 questions, set the call-forwarding to another Q & A mailbox.
Default: Disabled.
1
Mailbox numbering depends on the selected numbering plan; see page A.6.
1
and the mailbox number; then press # to confirm, and follow the prompts.
1. 2.
MB Name
490 Employment
491 Survey
Function 5: Voice mail programming
1
Each Q & A mailbox owner can record up to 10
3. 4.
CF day CF night
ID 9999 ID 9999
ID 9999 ID 9999
1
E.5