Function 7: Reports; Report Printing; Reporting Functions - ESI -1000 Administrator's Manual

ESI Communications Servers Administrator's Manual

Function 7: Reports

Important: You may wish to read "Feature description: SMDR" (beginning on page H.1) before using this function.

Report printing

The system's built-in reports can be output to a printer or a PC via the Maintenance/SMDR port.
When printing captured reports from the PC to a laser printer, use a fixed monoproportional font (such as
Consolas, Courier New, Andale Mono, or Letter Gothic), 9 points or smaller.
From either the Installer or Administrator programming menu, select the desired report as shown in Functions
72–75 (starting below). The reports can be printed with either: (1) the data saved for inclusion in future reports, or
(2) the data and totals cleared. (You can't clear data in either the system program report or the system
speed-dial report.)

Reporting functions

• Function 72: ESI Presence Management access door report — Provides historical data on
access door entry.
• Function 73: ACD department detail report — (See G.3.)
• Function 74: Voice mail statistics report — Provides statistics indicating the message activity in each
mailbox since the data was last cleared.
• Function 75: System speed-dial list — Lists the current system speed-dial numbers. Distribute a copy to
those who are authorized to use them.
Function 72: ESI Presence Management access door report
The ESI Presence Management access door report is available to the Installer and System Administrator, and is
based on historical data for the desired access door RFID Reader.
The report contains records of extensions/mailboxes, names, RFID tag numbers, and the date and time from the
10,000 most recent records for access-only door (not entrance/exit) RFID Readers in the system. Once the limit
of 10,000 is reached, older records are discarded as newer records are stored. Initializing the system deletes all
stored records.
1. Enter the extension number of the desired access door RFID Reader, and press #.
EPM READER
EXT: 123
2. Enter the start time in 12-hour, HHMM format, and press #.
ENTER START TIME
3. Use the scroll keys to select AM or PM for the start time, and press #.
ENTER AM OR PM
(Continued)
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For reference, if necessary, consult the ESI Presence Management Administrator's Manual (ESI #0450-0795).
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G.1
Function 7: Reports