Obtaining Service At Jayco; Obtaining Service For Separately Warranted Items - Jayco 2016 White Hawk Owner's Manual

JAYCO TOWABLE
To expedite processing your warranty claim, include your name, address, phone number,
RV 17-digit VIN and authorization number. If returning parts, include a copy of your
return freight bill.
Obtaining weekend or after business hours repair assistance
If an authorized Jayco dealer is not located nearby, contact your selling dealer for
assistance. If your dealer is closed, check with the campground staff or telephone yellow
pages for an RV repair facility. Have the item repaired and contact Jayco Customer
Service immediately the following business day.
Failure to contact Jayco Customer Service, unauthorized or improper warranty repairs, or
failure to return requested original parts may result in loss of reimbursements and/or loss
of warranty.
O S
BTAINING ERVICE
Your selling dealer is responsible for servicing your recreation vehicle before delivery, and
has an interest in your continued satisfaction. We recommend your dealer perform all
inspection, warranty and maintenance services. Some dealers may be authorized service
centers for those OEMs whose products are warranted separately and excluded from the
Limited Warranty.
O S
BTAINING ERVICE AT
Should your RV be in need of service, and your dealer recommend that the repairs be
made at the Jayco Factory Service Center, your RV may be returned to us with the
following guidelines*:

You or your dealer must make a confirmed appointment a minimum of 60 days prior
to dropping off your RV at the Jayco Factory Service Center.

The holding tanks must be emptied and rinsed. We have a dumping station available
for customer use.

The propane system and all electrical systems must be shut down and turned off. We
are not responsible for discharged batteries or propane tanks.

During the appropriate season, please ensure your RV is winterized.

Unless prior approval has been obtained from the Jayco Factory Service Center, all
personal items must be removed from the area where you are requesting service repair
and the refrigerator emptied. We are not responsible for loss of food items.

All transportation costs are the responsibility of the owner. You may need to arrange
for alternative accommodations for some types of repairs.
accordingly

*Jayco Customer Service occasionally utilizes local independent repair facilities.
Your RV may be referred to or repaired by one of these local repair facilities.
P & A
ARTS CCESSORIES
Contact your independent Jayco dealer for assistance in obtaining replacement parts or
accessories. Jayco does not sell parts retail direct or to non-authorized dealers. If the
original part is no longer available, Jayco makes every effort to provide an appropriate
substitute.
F S
OR EPARATELY
J
AYCO
SECTION 1 - WARRANTY & SERVICE
W I
ARRANTED TEMS
1-7
Please be prepared