Troubleshooting Your System; Safety First-For You And Your System; Troubleshooting System Memory - Dell PowerEdge M830 Owner's Manual

Troubleshooting your system

Safety first—for you and your system
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
NOTE: For troubleshooting information on the PowerEdge VRTX enclosure components, see Dell
PowerEdge VRTX Enclosure Owner's Manual at dell.com/poweredgemanuals.

Troubleshooting system memory

Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
NOTE: Before performing the following procedure, ensure that you have installed the memory
modules according to the memory installation guidelines for the server module.
Steps
1. Restart the server module:
a. Press the power button once to turn off the server module
b. Press the power button again to apply power to the server module.
If no error messages appear, go to step 8.
2. Enter the System Setup and check the system memory setting.
If the amount of memory installed matches the system memory setting, go to step 8.
3. Remove the server module from the enclosure.
4. Open the server module.
CAUTION: The memory modules are hot to touch for some time after the server module has
been powered down. Allow time for the memory modules to cool before handling them.
Handle the memory modules by the card edges and avoid touching the components.
5. Reseat the memory modules in their sockets.
6. Close the server module.
7. Install the server module in the enclosure.
8. Run the appropriate diagnostic test. For more information, see Using system diagnostics.
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