Snom 760 User Manual
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Snom 760 User Manual

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  • Page 1 IP Phone User Manual...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers ............7 Important information ......................8 Safety instructions ........................8 SELV (Safety Extra Low Voltage) compliance ...............8 Standards conformance ......................8 Product specifications .......................9 Disposal of the device .......................9 Cleaning ............................9 Notational conventions ....................10 Setting up the phone ......................12 Delivery Content ........................
  • Page 3 Settings ............................. 27 Phone settings ........................27 The phone's web interface ....................28 Opening the web interface ................... 29 How the web interface works ................29 Web settings overriding manual phone settings ..........30 User mode/administrator mode ................... 30 Display symbols and Icons ...................32 Symbols found in the function key line ................
  • Page 4 Using the phone ......................43 Selecting identity for current outgoing call ............... 43 Using different audio devices ..................43 Handset ........................43 Headset ........................43 Speakerphone ......................43 Speakerphone and handset or headset ............43 Using different dialing methods ..................44 Auto dial ........................
  • Page 5 Turning on forwarding of all calls with a programmable function key ..56 Turning off call forwarding ....................56 Configuring the function keys ..................57 Function keys on snom phones ..................57 Programming the function keys ....................58 Example 1, Extension monitoring and call pick-up ........... 58 Example 2, Monitoring calls on-screen ...............
  • Page 6 Hard reboot ..........................74 Reset to factory values ......................74 TFTP Update ..........................74 Manual initialization .........................74 Contacting snom Support ....................75 Traces ............................76 Appendix 1 - Status Messages .................... 77 Appendix 2 - Wall Mounting ..................... 78 Appendix 3 - GNU General Public License ..............79...

  • Page 7: Copyright, Trademarks, Gpl, Legal Disclaimers

    provisions.

  • Page 8: Important Information

    Follow the instructions in this manual and other applicable documentation of the device. • If the phone is not supplied with power via an Ethernet cable, use only a power adapter expressly recommended by snom technology. Other power supplies may damage or destroy the phone, affect its behavior, or induce noise. •...

  • Page 9: Product Specifications

    760 User Manual Safety, Disposal, Cleaning of Product roduct specifications • Safety: IEC 60950-1:2007 • Certifications: FCC Class B, CE Mark • Power consumption: 4-6 watts (without USB peripherals) • Power: 5 V DC • 1 x LAN, 1 x PC: RJ45 •...

  • Page 10: Notational Conventions

    760 User Manual Notational Conventions otational conventions Throughout this manual you will see the below-listed symbols and notations, indicating the action you need to take next. • Navigation key. The arrows (up, down, left, and right ) are used to navigate in menus and lists.
  • Page 11 760 User Manual Notational Conventions Press the cancel key briefly to return to previous screens one screen at a > time; press the key for 3 seconds to return to the idle screen. Example 2: Web interface > Advanced > Behavior > Phone Behavior > Number Guessing >...

  • Page 12: Setting Up The Phone

    760 User Manual Setting up the Phone etting up the phone elivery Content snom technology AG snom France SARL Charlottenstr. 68-71 6 Parc des fontenelles 10117 Berlin, Deutschland 78870 Bailly, France Tel. +49 30 39 83 3-0 Tel. +33 1 80 87 62 87...

  • Page 13: Rotating The Tab Of The Handset Rest

    760 User Manual Setting up the Phone 3. Plug the short end of the handset cord into the connector on the handset. 4. Place the phone on an even, horizontal surface. Rotating the tab of the cradle The phone is delivered with the tab level with the inner edge of the cradle. If you are going to mount the phone on a wall, we recommend that you rotate the tab 180°.

  • Page 14: Connecting The Phone

    If PoE is not available, use a 5V DC power supply (not included in delivery). Note: Use only a power supply expressly recommended by snom; other power supplies may damage or destroy the phone, affect its behavior, or induce noise. I...

  • Page 15: Initializing And Registering The Phone

    If you want to use a wireless headset, insert the Bluetooth-compatible USB adapter into one of the USB receptacles. See also the Quick Start Guides of the snom USB BT and the snom HS BT. Note: If both a wired and a wireless headset are connected to the phone, incoming calls will go to the wireless headset.

  • Page 16: What To Do If Initialization And Registration Are Unsuccessful

    What to do if initialization and registration are unsuccessful Your network or your VoIP provider may require more login data than requested by the snom phone during the initialization and registration process. This data is entered on the web interface of the phone.

  • Page 17: Correcting The Clock

    760 User Manual Setting up the Phone numerous providers and PBXs that have been tested for interoperability with our phones and specific settings that may be required. Do not change the standard configuration unless you know what you are doing. Expert help may be required.

  • Page 18: Getting To Know Your Phone

    760 User Manual Getting to Know Your Phone etting to know your phone t a glance The factory settings at a glance: Call LED • Blinking fast: Incoming call Outgoing • Steady light: In call OR identity: • Missed call. Press to turn off.
  • Page 19 760 User Manual Getting to Know Your Phone Navigation keys • Canceling actions & input, and • Confi rming, saving actions & returning to previous screen input, and returning to previous • Terminating calls on speaker- screen phone and in headset & hand- •...

  • Page 20: Led Indicators

    760 User Manual Getting to Know Your Phone ED indicators Call indicator The bright-red LEDs situated around the upper right corner of the phone indicate incoming, ongoing, held, and missed calls. They will be: • Blinking rapidly when a call is coming in •...

  • Page 21: Hard Keys

    760 User Manual Getting to Know Your Phone ard keys Freely programmable function keys with LEDs These are freely programmable function keys that can be programmed on the Function Keys page of the phone's web interface, keys P1 - P16. For information on how to map functions onto these keys, see .

  • Page 22: Audio Control Keys

    760 User Manual Getting to Know Your Phone Message key with LED • Lit when new message is waiting on mailbox • Press to retrieve messages Turn "do not disturb" (DND) mode on and off. In DND mode incoming calls do not ring;...

  • Page 23: Alphanumeric Keypad

    760 User Manual Getting to Know Your Phone Alphanumeric Keypad Input modes: 123: Numerals abc: Small letters Current input mode: ABC: Capital letters Next input mode: Redial Changing input mode: Directories, call lists, Move cursor to the left :...

  • Page 24: Display Layout

    760 User Manual Getting to Know Your Phone • Special characters listed in the table. Press "1" as many times as indicated. 13x ( & < > isplay layout In idle mode When active Infobar Confi gured identities Status line...
  • Page 25 760 User Manual Getting to Know Your Phone Active identity • Can be called • Can be selected as the outgoing identity for making calls by pressing on the navigation key. Identity not properly registered. Identity trying to register.

  • Page 26: When The Phone Is Active

    760 User Manual Getting to Know Your Phone Function key line The symbols on the buttons in this line depict the functions that can be activated by pressing the function key underneath the respective symbol. See for a complete list. The factory defaults are: Outgoing Identity screen: Displays the complete URIs of all active identities.

  • Page 27: Settings

    760 User Manual Getting to Know Your Phone ettings A comparatively small number of settings can be adjusted on the phone; many more are available on the phone's web interface. Phone settings Press to open the settings menu on the display. To open submenus and settings, press its number on the alphanumeric keypad.

  • Page 28: The Phone's Web Interface

    760 User Manual Getting to Know Your Phone When the phone is in user mode and the Maintenance menu is on the display, press key 2 to switch the phone to administrator mode. You will be asked for the administrator password.

  • Page 29: Opening The Web Interface

    760 User Manual Getting to Know Your Phone Opening the web interface 1. Look up the phone's IP address: > 6 Information > 2 System Info. 2. Open a web browser on your PC. Enter the IP address, preceded by "http://" in the address bar (for example: http://192.168.10.115) and press ENTER.

  • Page 30: Web Settings Overriding Manual Phone Settings

    In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is administrator mode.
  • Page 31 760 User Manual Getting to Know Your Phone To return the phone and its web interface to administrator mode, enter the administrator password in Administrator Login and click on "Apply". The default password is 0000 (4 x zero). The two pages in administrator mode look like this: •...

  • Page 32: Display Symbols And Icons

    Retrieving messages from mailbox Settings menu Directory Monitoring calls on other extensions (see Extension Monitoring). The button will only be displayed when there are ongoing calls. IP address of phone and snom's web address Redial (dialed calls) Received calls Missed calls Favorites...
  • Page 33 760 User Manual Display Symbols and Icons Next outgoing ID Previous outgoing ID Address book search (OCS accounts only) Context-sensitive symbols These are the symbols displayed in the function key line when the phone is active, for example when a call is ringing, when you are dialing, etc.

  • Page 34: Display Indications

    760 User Manual Display Symbols and Icons Expanding the list of time zones to show all Collapsing the list of time zones to show only time zones relevant to the language setting (i.e., countries where the language is spoken) Last numbers dialed.
  • Page 35 760 User Manual Display Symbols and Icons Call(s) on hold On idle screen Outgoing identity • The current outgoing identity is indicated by the lighter line and the green box with the handset symbol: . When you call someone, this is your identity for the call.

  • Page 36: Directories

    760 User Manual Directories irectories irectory The directory is the built-in directory of the phone. It can hold 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Save" or on "Apply"...

  • Page 37: Contact Types

    760 User Manual Directories Contact Types VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active. You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and if that group has a distinct ringtone, the ringtone assigned to the group will be played.

  • Page 38: Adding/Editing Entries On The Phone

    760 User Manual Directories Adding/Editing Entries on the Phone Adding new entry manually 1. Press to open the phone's directory. 2. Press on the navigation key to go straight to <New Item> or use navigation arrows to navigate to 3.

  • Page 39: Editing Existing Entry

    760 User Manual Directories Editing existing entry 1. Press to open the phone's directory. 2. Selecting an entry: Scroll to the entry or enter the first letter of the name. 3. Press . The "Details" screen for the entry will be displayed.

  • Page 40: Editing An Entry

    760 User Manual Directories Calls from entries on the "VIP" list will always ring on the phone, even when the phone is in a call or in DND mode. Note: You can assign a distinct ringtone to the contact type "VIP": Preferences >...

  • Page 41: Deleting Entry On Web Interface

    760 User Manual Directories Click on in a phone number's line if you wish to edit the subentry`s data. Make changes as necessary and click on "Change". • Adding additional phone number (subentry) for a name Jane Smith's entry has only one phone number, her SIP phone number. In this example, the ◦...

  • Page 42: Deleting Whole Directory

    760 User Manual Directories Deleting whole directory Deletes entire directory irretrievably! Importing/Exporting Directory See our Wiki at http://wiki.snom.com/Web_Interface/V7/Directory. xternal directories Provided by your network, your VoIP provider, or another external source. Tap to open. LDAP Enter the necessary data received from your administrator, VoIP provider or other external source in the text fields of the phone‘s web interface >...

  • Page 43: Using The Phone

    760 User Manual Using the Phone sing the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.

  • Page 44: Using Different Dialing Methods

    760 User Manual Using the Phone Using different dialing methods Auto dial If a time span in seconds has been selected from the drop-down menu at Advanced > Behavior > Phone Behavior > Auto Dial, the phone will dial the number on the display when the specified number of seconds has elapsed.

  • Page 45: Call Completion

    Call completion Note: This function depends on whether it is available in your network or not. On snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again.

  • Page 46: Number Guessing (Auto Completion)

    760 User Manual Using the Phone Number guessing (auto completion) Note: The default setting for Number guessing is "off". To be able to use it, open the phone's web interface to Advanced > Behavior > Phone Behavior, change the setting to "on", and enter the minimum number of characters you must enter before number...

  • Page 47: Call Pick-Up From Another Extension

    760 User Manual Using the Phone Call pick-up from another extension Available only if supported by the PBX. The extension to be monitored must be programmed onto one of the freely programmable function keys with LEDs. See . •...

  • Page 48: Active Calls

    760 User Manual Using the Phone ctive calls Hold One call on hold • Press to put the ongoing call on hold. Held calls are indicated threefold: By the text on the display ◦ By the slowly blinking line key (green LED) ◦...
  • Page 49 760 User Manual Using the Phone Fig. H-1 Fig. H-2 Fig. H-3 Fig. H-4 Fig. H-5 Fig. H-6 • Figures H-1 to H-3: ◦ In Fig. H-1 the connected call is on-screen. Press to put the first held call on the screen.

  • Page 50: Conference

    760 User Manual Using the Phone Conference The maximum number of participants is five (your phone and four others). Initiating a conference 1. Call the first intended participants and put him or her on hold. 2. Call the next intended participant and put him or her on hold.

  • Page 51: Putting One Participant On Hold

    760 User Manual Using the Phone Putting one participant on hold 1. Put the participant on-screen, as shown in Conference screen navigation, above. 2. Press 3. Press to return held participant to conference. Dropping a participant 1. Put the participant on-screen, as shown in Conference screen navigation, above..

  • Page 52: Attended And Blind Transfer

    760 User Manual Using the Phone Attended and blind transfer You can transfer connected calls as well as calls ringing on your phone. • When you have a call on the line, there are two ways to transfer it to a third party: Announcing the call to the third party first, to make sure the call is welcome and will be ◦...

  • Page 53: Terminating Calls

    760 User Manual Using the Phone erminating calls • When using the handset: Place the handset in the cradle or press • When using speakerphone or a headset: Pess issed Calls Missed calls are indicated by the lit call LED and by the number of missed calls in the status line and/or on the Status info screen.

  • Page 54: Automatically

    760 User Manual Using the Phone Open the phone's web interface > Directory to edit the entry, to save it permanently, or to delete it from the Deny List. • Do a blind transfer to another phone. 1. Press 2.

  • Page 55: Call Forwarding

    760 User Manual Using the Phone 4. Press 1 to change setting "1 Reject anonymous" from [Yes] to [No]. 5. Press for two seconds to return to the idle screen. all forwarding The phone can be set to forward incoming calls, either always or under certain conditions. The settings can be done on the phone and on the web interface.

  • Page 56: Turning On Forwarding Of All Calls With A Programmable Function Key

    760 User Manual Using the Phone Press to show status info with all current status messages, including call forwarding. Forwarding Forwarding Press all calls: when busy "i": or after timeout: Turning on forwarding of all calls with a programmable function key...

  • Page 57: Configuring The Function Keys

    “hard keys” whose default function is printed on the casing.

  • Page 58: Programming The Function Keys

    760 User Manual Configuring the Function Keys page 18. You can select a different key event to be available on each respective key when the phone is in idle mode. You cannot change the functions that are available when the phone is active, for example when you are in a call, when the phone is ringing, etc.

  • Page 59: Example 2, Monitoring Calls On-Screen

    760 User Manual Configuring the Function Keys 3. Under "Type" of P5, select "Extension" from the drop-down list. 4. Under "Number" of P5, enter the phone number whose calls you wish to pick up. In our example it is 157.

  • Page 60: Example 3, Speed Dialing

    760 User Manual Configuring the Function Keys Monitored extension ringing Monitored extension busy Example 3, Speed dialing Besides using the "Speed Dial" page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable function keys with LEDs. In our example, key P6 will be used.
  • Page 61 760 User Manual Configuring the Function Keys 1. On the phone's web interface, click on "Function Keys" in the menu on the left. 2. Click on the drop-down list of one of the context-sensitive, programmable function keys. In our example, it is the second key from the right.

  • Page 62: Customizing The Phone Settings

    If you want more information on a web interface setting, click on the radio button with the question mark that you see to the right of each item. It links to a page on snom’s Wiki with detailed information about that particular item.
  • Page 63 760 User Manual Customizing the Phone Settings On the web interface Open the web interface and click on an identity in the menu on the left. The configuration window for that identity will open; it contains four tabs, with the left one, Login, visible in the front. To view SIP, NAT, and RTP pages, click on the respective tab;...

  • Page 64: Editing An Existing Identity/Account

    760 User Manual Customizing the Phone Settings Editing an existing identity/account On the phone You can edit the account/number and the registrar only: 1. Press > 3 Identity > 3 Edit User. 2. Press to scroll down. ◦ When you are at the top of the list, pressing on the navigation key will take you to identity 12.

  • Page 65: Date And Time Formats

    760 User Manual Customizing the Phone Settings • On the web interface (the ringtones will be played by the phone): Configuration Identity (1-12) > Login. Click on "Play Ringer" to play the currently selected ringer. ◦ ◦ To change the ringer, select a ringer from 1 to 10 in the drop-down menu of "Ringtone". If you have selected the custom melody, enter the URL to the data file in the text field underneath.

  • Page 66: Time Zone

    760 User Manual Customizing the Phone Settings ime zone The phone receives the time and date from your NTP time server. If the time and/or date on the display are incorrect, you may need to set the correct time zone. If you have set the correct time zone and the time is still incorrect, there may be a problem with the time server.

  • Page 67: Language Settings Of Phone And Web Interface

    760 User Manual Customizing the Phone Settings anguage settings of phone and web interface The language used on the phone can be changed on the phone as well as on the web interface. The language used on the web interface can be changed on the web interface only.

  • Page 68: Emergency Numbers

    760 User Manual Customizing the Phone Settings mergency numbers These are numbers that can be dialed even when the keyboard is locked. They must be set beforehand on the web interface. 1. Open Preferences > Lock Keyboard > Emergency Numbers (space separated).

  • Page 69: Call Completion

    3. Click on "Apply" and "Save". all completion On snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "off".

  • Page 70: Call Waiting

    760 User Manual Customizing the Phone Settings On the phone > 2 Call Features > 2 Outgoing Calls > 3 Call Completion Tap "On" button to save and return to previous screen. On the web interface Open the phone's web interface > Advanced > Behavior > Phone Behavior > Call completion > .

  • Page 71: Rejecting Anonymous Calls

    760 User Manual Customizing the Phone Settings ejecting anonymous calls With this setting you will not receive calls from phones whose number is not shown on your display. Anonymous callers will hear the busy signal. Please note that calls from analog phone connections will, most likely, be received as anonymous calls.
  • Page 72 760 User Manual Customizing the Phone Settings code 917 by pressing the key. In conventional notation you might write the number down as (917) 555-1784. In the speed dial table, type 9175551784 into the text field of the number 1.

  • Page 73: Software Update

    Software Update oftware update anual update 1. Open snom’s web page at www.snom.com. 2. Click on Support > Download > Firmware. 3. Click on the phone to be updated. 4. Click on the firmware version currently running on your phone.

  • Page 74: Troubleshooting

    760 User Manual Troubleshooting roubleshooting eboot 1. Press 2. Press 5 Maintenance. 3. Press 3 Reboot. 4. When asked whether to "Reboot?", press 5. Wait for the idle screen to reappear. ard reboot Disconnect the power, wait for a few seconds, and reconnect. Wait for the idle screen to reappear.

  • Page 75: Contacting Snom Support

    6. You will receive an automatic email. Click on the link to activate your account. 7. You will receive a second email containing your account name, email address, and password. You can now submit tickets requesting support to snom Support. Submitting a ticket 1.

  • Page 76: Traces

    Open the phone’s web interface > Status > Settings. Make sure to delete private and/or security- relevant information like the MAC address, public IP address, etc. races snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem. Performing a SIP Trace 1.

  • Page 77: Appendix 1 - Status Messages

    Appendix 1 - Status Messages tatus messages Whenever there is a current message concerning the status of the phone, it will be displayed in the status bar. If there is more than one current message, the one with the highest priority will be shown. Show all current messages by pressing the function key , if available, or by pressing >...

  • Page 78: Appendix 2 - Wall Mounting

    Appendix 2 - Wall Mounting all Mounting Not included in the delivery are the two screws (diameter of head between 6 and 9 mm, diameter of body max. 4.5 mm) and two screw anchors/molly bolts/wall plugs appropriate for your type of wall. 1.

  • Page 79: Appendix 3 - Gnu General Public License

    Appendix 3 - GNU General Public License COPYRIGHT NOTICE AND WARRANTY We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, DISCLAIMER distribute and/or modify the software. Also, for each author‘s protection and ours, we want to make certain that everyone understands that there is no warranty for this free software.
  • Page 80 if the Program itself is interactive but does not normally print such an are prohibited by law if you do not accept this License. Therefore, announcement, your work based on the Program is not required to print by modifying or distributing the Program (or any work based on the an announcement.) Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the...
  • Page 81 If requested by you, the complete corresponding source code of the STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR Software can be sent by snom technology AG on a standard data OTHER PARTIES PROVIDE THE PROGRAM „AS IS"WITHOUT storage medium against the reimbursement of the manufacturing costs WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, of EUR 5.- per unit.
  • Page 82 Leeds, LS12NL, UK Tel +886-2-8751-1120 Tel. +44 1133 503 111 Fax +886-2-8751-1130 Fax +44 1133 503 110 infoASIA@snom.com uksales@snom.com, info@snom.com Your specialist retailer - Ihr Fachhändler - Votre distributeur - Su distribuidor - Il tuo rivenditore: © 2011 snom technology AG V1.00...

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